Trusted Agent profile · Sutton Coldfield
★★★★★
227 reviews across 1 platform
15-17 Belwell Lane, Sutton Coldfield, B74 4AA
Paul Carr's office in Sutton Coldfield, at 15-17 Belwell Lane, is rated 4.6 out of 5 across 227 reviews on 1 platform, including 227 Google reviews rated 4.6.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleWe are so glad we chose Paul Carr for our sale. The team {Bev, Kimberley, Katy , Kieran} at the Four Oaks office were great with their attention, speed and interest to market & sell our house. On the first day we met with the team throughout the day and within one week we sold. They helped manage the conveyancing process and communicated really well with all parties, including after completion. Genuine real people doing a great job. Thank you, Stephen & Clare
5/5
GoogleAll the staff were friendly, professional and very attentive to my needs. I would highly recommend the team at Paul Carr Estate Agents! Thank you all very much it has been a pleasure.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Kathryn - it is great to hear of the experience you have had with the team and thank you for taking the time to leave us a review. Faye, Area Manager
5/5
GoogleI recently completed on a purchase via the four oaks branch of Paul Carr. It was a very difficult transaction ( I have been buying property for 8 years and never had anything like it) with multiple obstacles presenting themselves. I genuinely believe if it wasn’t for the team at Paul Carr (Angela, Beverley, Faye and Pam) this sale would not have completed. They were great in problem solving and chasing up respective sides to ensure we got the purchase over the line. Thankyou guys; from myself and the rest of the Sidhu family, we really appreciate all your efforts! 🙏
5/5
GoogleAll of the staff were friendly and professional but one in particular, Katy Syborn, was instrumental in my mother's house being successfully sold after 18 months during the pandemic of 3 sales falling through and periods of inactivity in the market. On the day it was sold, with 3 would be buyers, she kept me up to date every half hour and we finally settled on the best price we had ever been offered. She was tireless! Well done Katy.
4/5
GoogleStaff team worked hard to achieve a sale of our apartment. Team members were friendly and approachable. Thanks for your support.
Thank you Michael for your review and thank you for working with us here at Paul Carr Estate Agents. Take care. Kind Regards, Katy, Branch Manager.
5/5
GoogleHad a really excellent professional service from kelly and the team at four oaks, would definitely recommend to anybody looking to sell or buy.
Thank you Mr Langton for your comments regarding the service from Kelly and the team at Paul Carr Estate Agents. I am so glad we have been able to help you in the search for a new home. We wish you the best of luck with the move. Kind Regards, Katy, Branch Manager.
4/5
GoogleAngela was polite, professional and helpful as was Pam. Only suggestion for improvement would be to deal with the same person throughout process instead of different people.PositiveProfessionalism
5/5
GoogleFab experience from start to finish. Highly recommend Paul Carr to sell your home. Very easy and effortless process 👍🏼 …
Thank you Louise for your 5* review. We are glad to have sold your home for you. Thank you for working with us and best of luck in the future. Kind Regards, Katy, Branch Manager.
5/5
GoogleA fantastic, professional service right through from listing to completion. Special thanks to Angela, Beverley, Faye and Kimberley who all offered great communication and support.
5/5
GoogleWe had an extremely positive experience buying a property from Paul Carr. Lucy Beck, our Sales Progressor, was brilliant from the off. She was very informative, polite and efficient in getting our sale completed. Would highly recommend- Thank you!
1/5
GoogleWhy you kept on recommending your mortgage advisor otherwise don’t sell me your property ? I try to buy a house from you and we already had our own mortgage Advicer in place, who don’t charge us as other mortgage advisers , no charge to customers at all. But Your mortgage adviser from your branch charged us so very high fee. then caused us a completely Disaster due to his mistake !! He made huge problem for my mortgage because he has not enough knowledge to do his work! End of day we were not able to purchase a house for over a year ..... we were only wanted to buy a house from your agent, we didn’t need a mortgage adviser . But you forced us using your mortgage adviser who has completely messed our life .
5/5
GoogleAmazingly smooth process. Sale progressed exceptionally fast. A massive thank you to Bev who was speedy to respond and professional throughout.
1/5
GoogleI've passed refercing to rent a house and was promised to move in at the end of November. Then I've been told to wait another two weeks as there was something to do inside the house so I've kept waiting and calling them to ask about progress and what's the situation. Then again I've been told everythings alright and I could move in in a middle of December. After all that, 2days before their 'deadline' and I've got a cold and been told that works inside a house are not finished yet and they don't know when it's going to be finished. So just week before Christmas, it turned out I have nowhere to go... I was pretty stressed. I won't recommend to anyone.
5/5
GoogleIn less than a week the team at Four Oaks Paul Carr have sold my property for more money than I initially wanted. We had a fantastic experience with them. Regular updates were provided and nothing seemed too much trouble for the team. I would urge anyone to use this team to sell a property in Four Oaks. Thank you again.
5/5
GoogleHighly recommend this team of estate agents. I purchased a property from them a couple of years ago, so when I wanted to sell it this year I knew I'd be in safe hands using them again. I was continually kept up to date throughout the whole process, and they responded quickly to any queries I had. Special shout out for Bev!! You're an absolute star!!
5/5
GoogleNo messing around they sold our home.
Thank you Ian for your review. It has been a pleasure to work with you. Thank you for choosing Paul Carr Estate Agents to act for your sale. Kind Regards, Katy, Branch Manager.
4/5
GoogleWe would like to record our thanks and appreciation for Paul Carr staff who visited us. As absolute novices to this arena they listened to our concerns and dilemma and talked through the options, the highs and the lows with empathy and understanding. With a professional approach yet with a personal attitude, it was clear to see the passion for the job they do, their customers and not at all least, their employer (and yes I know they pay the salary) but this isn’t just about what you do, it’s all about how you go about it! It would have been so easy for them to come across as aloof and imperious in this situation but it is a testament to their skill and application that instead, they came over as anything but. If our situation changes, rest assured Paul Carr will be the first ones we go to. Thank you once again for your time and attention.
5/5
GoogleI have such high regards for the Paul Carr Team in Sutton Coldfield. Evita and Pauline have helped me so much and I would like to thank them for all their support and assistance. It was our first time renting a property and they have been super amazing. Thank you guys for all the help and for just being amazing. Regards AndrePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent experience - professional, friendly and helpful service
Thank you Louise for your 5* review, it means allot to our team to see clients recognise the values we pride ourselves on. Kind Regards, Katy, Branch Manager.
5/5
GoogleThe lovely team at Four Oaks gave a professional and personal service and sold our property within the first viewings! We were really pleased with the marketing and constant communication, thank you :)
Marie it is our pleasure and thank you for taking the time to leave us a review. Faye, Area Manager
1/5
GoogleDisappointing service had a viewing arranged a week in advance. Received a call 5 minutes before the viewing only to be told that the owner had provided them with the wrong set of keys and that the office was now closed. Breach of GDPR was provided with another persons details on my first call to Paul carr when speaking with Muhammed. Will not use again will take my business elsewhere.NegativeQuality
5/5
GoogleThankyou to the staff at Paul Carr Four Oaks for a smooth purchase experience. Especially to Lucy for her fantastic communication & updates the whole way through. Very much appreciated.
1/5
GoogleVery poor experience as a tenant. Would avoid in future
Thank you for your review. This review is actually directed towards lettings which is managed by 'John Shepherd Lettings.' If you could please direct your concerns to John Shepherd Lettings rather than Paul Carr Estate Agents. Thank you. Kind Regards, Katy, Branch Manager.
5/5
GoogleMy partner and I have been working with Katy while searching for a house to buy. As first time buyers, we have really appreciated Katy's help and support. She has been fantastic throughout the process. Her communication and professionalism have been excellent and she is also friendly and knowledgeable. I would definitely recommend Paul Carr Estate Agents Four Oaks to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
