Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCan’t thank everyone @ Aston Knowles for finding us our home. Been a journey and have been guided at each step by their fantastic team. Exceptional service by them all the way through. Special mention for Gail and Vicki - you both are amazing, thanks for all your guidance at each step and being patient with our purchase.
Amitabh · 17 June 2023
Agent replied · 16 June 2024
Hi Amitabh, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleThe Aston Knowles Team are fantastic, going the extra mile to make the stressful journey of purchasing a home seem easy. I have tried many of the competition and believe me you are getting short changed if you don't go with Aston Knowles. Highly, Highly Recommend. Special Mention to Gail and Will for their extra efforts with opening up for additional viewings.
Andy · 17 June 2020
★★★★★ 1/5
GoogleThe worst company I have dealt with.
Unprofessional.
Dishonest and lazy.
I waited ages for a viewing, and then got cancelled. When the MD of the company did finally turn up, it was over an hour late!
I was promised a letter in the post and an email.
I got neither.
I called to ask where they were.
I was told they were on their way.
They did not arrive.
So I called again. I was given some personal nonsense and lots of silly excuses.
Still no email or letter after a week.
I called again.
I was told that the email they had for me was incorrect. I gave the correct one.
The letter had still not arrived.
After another week there was STILL no email or letter.
I rang again.
Sophie it seems was out on appointments. I left details and awaited a phone call.
It didnt happen.
I rang her mobile and left a message.
Still nothing.
I rang the office in the afternoon.
Sophie apparently was off in the afternoon.
So, how does someone run a successful company as MD when they have little or no respect for their clients?
If this is the way businesses are run, then I will start one myself!
Unprofessional, rude and utterly insulting.
There will be plenty of other estate agents who will be happy to take my money - Sophie from Aston Knowles on the other hand, will not!
Be very aware that she talks the talk and promises lots of useful information, but its all fluff. Nothing ever gets done.
Worst company I have ever dealt with.
Suzannah · 18 June 2016
Agent replied · 16 June 2024
Hi Suzannah,
We are so sorry you've had a bad experience. Our business strives to achieve excellent customer service and build personal relationships with all our clients. Unfortunately it appears that we've let you down on this occasion. Since we spoke, I have reviewed what happened and have put measures in place to ensure no one slips through the net again. We very recently (February 2016) worked with our marketing team to create a customer feedback campaign. 100% of the clients we reviewed were extremely pleased with Aston Knowles - in particular our customer service. It's so disappointing that your experience with us so far did not meet yours or our expectations and we're so glad that you have accepted our apology and agreed to work with us moving forward. We are very much looking forward to working with you, showing you what a great business we are and how much we care about our clients. Speak to you very soon, Sophie.
★★★★★ 2/5
GoogleI tried to use this company to sell or rent my house due to a job move. I was promised a representative would call to assess the value but none was forthcoming. I called several times that week and on the last occasion was told that the person I needed was on holiday, but would call back.
After a week I still had not received a call. So I gave up and put my house on the market with another agent, who returned my call and came out the next day.
I do not see the point in an agency who cannot return calls or who are unavailable without any other staff to carry out duties in their absence.
Robin · 18 June 2016
Agent replied · 16 June 2024
Hi Robin,
We have looked into your feedback and cannot find your details on our system. All calls and messages are logged in our system and unfortunately we cannot find you. We are sorry you're having a bad experience trying to sell or rent your home as we appreciate it can be a stressful time. Could you please contact us asap to look into your complaint further and try to establish what went wrong for you. Please call us on 0121 362 7878 or email our MD direct at sophiebullock@astonknowles.com. We will look into the issue straight away for you and help you where we can.
★★★★★ 5/5
GoogleWe would like to thank the whole team at Aston Knowles for handling the sale of our home in a very professional and competent manner from marketing to completion. Queries were answered efficiently, it was never necessary to chase up feedback and Elizabeth and Gail did a first class job when doing viewings. We would have no hesitation in recommending Aston Knowles.
Peter · 18 June 2017
★★★★★ 5/5
GoogleHaving viewed and enquired on a very attractive property on the Aston Knowles website, our interest was handled efficiently and professionally through to completion. Gail was knowledgeable, informative, responsive and friendly throughout, making the buying process as stress free as possible, not an easy task!PositiveResponsiveness, Professionalism
Mr · 17 June 2022
★★★★★ 5/5
GoogleViewed a house with Gail. She was very professional and polite. We didn’t feel rushed at all. She answered all our questions, if she didn’t know the answer she found it out and rang us back the same day.
Cynthia · 27 March 2024
Agent replied · 16 June 2024
Hi Cynthia, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleAs an estate agent i seriously can’t think of anything negative to say, they are all just superb people 😊 Sophie the LEGEND sold one of my properties for £300,000 more than what another estate agent in the area was telling me it’s worth, …
Lloyd · 16 April 2025
★★★★★ 5/5
GoogleAston Knowles sold our home during the first wave of the Covid pandemic which was an extremely challenging period for the housing market. Gail Rooker and her colleagues were extremely patient and conscientious in dealing with a variety of potential buyers. They concluded the entire process professionally and achieved a successful outcome. Aston Knowles is a high quality business managed by very competent people.PositiveResponsiveness, Professionalism
Peter · 17 June 2021
Agent replied · 16 June 2024
Thank you for your kind review Peter, we really appreciate it and wish you all the best for the future.
★★★★★ 5/5
GoogleExcellent service from start to finish. Great communication, helpful advice, patient and a smooth process throughout. Highly recommend!
Sucha · 16 December 2025
★★★★★ 5/5
GoogleWe had excellent service from all the team at Aston Knowles during our recent Sale and Purchase. Their skill and expertise was very much needed during these current tricky market conditions. They provided numerous potential purchasers and …
Martin · 16 April 2025
★★★★★ 5/5
GoogleWe had an excellent experience with Aston Knowles. They were fair, realistic and worked together as a team to achieve a desired outcome for both us and the buyer. They were professional and responsive at all times. We have no hesitation in recommending Aston Knowles and would use them again, given the opportunity.PositiveResponsiveness, Quality, Professionalism, Value
Sam · 26 August 2021
Agent replied · 16 June 2024
Thank you for your kind review Sam! We were so glad to be able to help you with your move and wish you all the best for the future.
★★★★★ 5/5
GoogleWithout doubt the most professional estate agent we have ever worked with and achieved 97% of asking price. Aston Knowles took time to understand our home, produced a brilliant brochure, filtered viewings to those with serious interest, accompanied every viewing in a professional, friendly way. They kept us updated throughout and were a pleasure to deal. They inspire confidence and deliver!
Paul · 17 June 2020
Agent replied · 16 June 2024
Thank you for your lovely review Paul, we are pleased we were able to complete your transaction to such a satisfactory level!
★★★★★ 1/5
GoogleAston Knoll came to look at house. Did not show any interest. She said she would be in touch. Not heard a word from them since.
Angela · 27 March 2024
Agent replied · 16 June 2024
Dear Mrs Willey,
Thank you for taking the time to share your feedback regarding your experience … More
★★★★★ 5/5
GoogleFriendly staff and prompt responses, would highly recommend Aston Knowles.
Yin · 16 November 2025
★★★★★ 1/5
FacebookRecent experience with this Estate Agent, has left me feeling disrespected. I have never meet such snobbery. I was made to feel infrerior because I didnt live in the right area and was told they only sell houses of a certain value. They don't mention this on their website. Shame on you!!!!!!!!
Donna · 16 March 2021
Agent replied · 26 November 2025
Dear Mrs Ryan,
We are ever so sorry that you feel we have let you down during your recent experience with us. It was, of course, never our intention to make you feel disrespected. As we discussed during our various phone conversations, our database covers clients looking to purchase a home mainly in Sutton Coldfield, Four Oaks, Little Aston, and the surrounding villages with a general value of around £500,000 and upwards (with regards to houses). This means that, sadly, we do not have the database for clients looking to purchase in your current area, which is something we did discuss with you both on Friday and again today. When choosing an estate agent to market your property, it is important to make sure that they have the local knowledge and correct database to be able to secure a buyer quickly and at the best price possible. As mentioned to you, we feel we would not be able to introduce the right buyers to your property if we did market it, which would mean you would either have to reduce the price of your property or move to a different agent altogether. This would only make the selling process longer and more arduous for you, and could impact the offers you receive on your property. Please trust client care and communication is one of our highest priorities, and if there is anything we can do for you in the future, we would be more than happy to help.
Kind regards, Sophie Bullock, Director
★★★★★ 5/5
GoogleVery helpful staff. Were very supportive and kept chasing the people that needed chasing in order to speed up the process. Never let me down and always a pleasure to talk to.
Ben · 17 June 2023
Agent replied · 16 June 2024
Hi Ben, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleAlways organised and very professional. Super friendly and knowledgeable staff happy to help whenever you have any questions.
Marcin · 16 April 2024
Agent replied · 16 June 2024
Hi Marcin, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleRecent experiences with this Estate Agent, has lead me to change a previous review. They are very professional and knowledgeable with regards to the properties they have for sale. In particular we found Gail vey professional and friendly.PositiveProfessionalism
Donna · 17 June 2022
Agent replied · 16 June 2024
Dear Mrs Ryan,
We are ever so sorry that you feel we have let you down during your recent experience with us. It was, of course, never our intention to make you feel disrespected. As we discussed during our various phone conversations, our database covers clients looking to purchase a home mainly in Sutton Coldfield, Four Oaks, Little Aston, and the surrounding villages with a general value of around £500,000 and upwards (with regards to houses). This means that, sadly, we do not have the database for clients looking to purchase in your current area, which is something we did discuss with you both on Friday and again today. When choosing an estate agent to market your property, it is important to make sure that they have the local knowledge and correct database to be able to secure a buyer quickly and at the best price possible. As mentioned to you, we feel we would not be able to introduce the right buyers to your property if we did market it, which would mean you would either have to reduce the price of your property or move to a different agent altogether. This would only make the selling process longer and more arduous for you, and could impact the offers you receive on your property. Please trust client care and communication is one of our highest priorities, and if there is anything we can do for you in the future, we would be more than happy to help.
Kind regards, Sophie Bullock, Director
★★★★★ 5/5
GoogleVery professional service. From our initial meeting, through all the viewings and throughout the final legal process we were really impressed with the way our house sale has been handled.
Peter · 27 December 2024
★★★★★ 5/5
GoogleProfessional service, always ready to help when required. Would highly recommend
Karen · 27 March 2024
Agent replied · 16 June 2024
Hi Karen, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleAmazing so kind than understand about autism learning disabilities
Mariam · 27 March 2024
Agent replied · 16 June 2024
Hi Mariam, thanks very much for taking the time to write a review for us. We really appreciate it, and it's great to hear that you've had a good experience Aston Knowles.
★★★★★ 5/5
GoogleWe have worked with Aston Knowles on both the purchasing and letting side, and got to know both Gail and Gemma well. They are professional, manage expectations well, responsive and personable. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Sanjit · 26 August 2021
Agent replied · 16 June 2024
Thank you Sanjit for your review! We are very proud to have Gail and Gemma on our team and are so glad we were able to help you out!
★★★★★ 5/5
GoogleWe are very pleased with the whole team at AK. They understood our requirements for the sale of our property and provided great advice and support throughout the process. Would definitely work with them again.PositiveResponsiveness, Professionalism
C · 17 June 2021
Agent replied · 16 June 2024
Thank you for your kind words Chris, much appreciated! We wish you all the best for the future.
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