Trusted Agent profile · Surrey
★★★★★
509 reviews across 2 platforms
37 Downing Street, Farnham, Surrey, GU9 7PH
Strutt and Parker's office in Surrey, at 37 Downing Street, is rated 4.5 out of 5 across 509 reviews on two platforms, including 82 Google reviews rated 5.0.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotStrutt and Parker Kensington (under the leadership of James Gow)
Strutt and Parker under the leadership of James Gow gave us a fantastic personal service. The process of placing our house on the market and the stress involved was very much mitigated by the utterly professional service we received. Nothing appeared to be too much trouble and the updates from James, Rosie, Andy and the team via a whatsapp group were enormously reassuring.
5/5
GoogleI have had the pleasure of dealing with every member of staff at S&P Farnham, and each and every one of them has been exceptionally professional, proactive and helpful in all dealings I have had with them. Their knowledge of the property market in Farnham and the surrounds is vast, and they draw on years of experience to achieve great results for their clients.
Thank you, Joshua, for your wonderful review! We're thrilled to hear that our team has provided you with exceptional service and support, showcasing their vast knowledge of the property market in Farnham. Your kind words will be shared with the team, and we look forward to assisting you again in the future! Kind regards, Strutt & Parker
5/5
TrustpilotAlex was fantastic throughout the sale…
Alex was fantastic throughout the sale process. From initial meetings right through to completion he was attentive, insightful and passionate. Based on my experience I would highly recommend working with Alex and Strutt and Parker to anyone thinking of buying or selling in Cornwall.
5/5
TrustpilotSevenoaks team
Andrew Harwood and his team at Sevenoaks,made the sale of my mother’s house as easy as possible. They showed great patience with our buyers solicitor and pushed to get the sale through, I had a good flow of information and the tenacity of Andrew and his team shone through, it would have been quite easy to lose the sale,but through their diligence we have now completed
5/5
TrustpilotBest estate agent we have dealt with
We have just exchanged contracts on a house marketed by Strutt & Parker, and Aaron Turner has been a delight to work with.
5/5
GoogleWe approached Strutt & Parker to sell our family home of 25 years. We chose Strutt & Parker due to their indepth local knowledge of the village and its surroundings. We were very pleased how our home was presented both online and in printed format, photographs were of excellent quality. Roger and his team were professional throughout this difficult time during the pandemic ensuring all parties were safely looked after. The team were always contactable and happy to answer any queries that arose quickly and efficiently. They were there for us right up to completion day. Moving home can be a stressful time and you need someone who you can rely on. We found them with the team at Farnham Strutt and Parker.
Hi Julie, thanks very much for your review. We're glad Roger and the Farnham team were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
GoogleAbsolutely delighted with the service provided by Strutt & Parker Farnham when we sold our house with them in 2021. We found Roger, Greg and the team to be extremely professional and knowledgeable and went above and beyond to ensure that our house was presented well for sale with very high quality images and video tour, and were then successful in seeking out the perfect buyers for the house, managing the sale process quickly and efficiently to ensure a smooth transaction. I wouldn’t hesitate in recommending them to any prospective vendor.
Hi Anne, thank you so much for your positive feedback, we will certainly pass the message on to the team at Farnham. Best wishes, Strutt & Parker
5/5
TrustpilotExcellent Service
We have just bought a house with Strutt & Parker and have found them friendly, fair and transparent throughout the whole process. Victoria has been quick to reply and chase things up, as well as very reasonable and understanding throughout, taking both sides’ considerations into account. Thank you so much for ensuring that the process went so smoothly Victoria.
4/5
TrustpilotTook 3 attempts to get a call back but eventually worked out.....
Update - I was finally contacted by AndrewHarwood on Tuesday 12th. He was suitably apologetic and arranged to come to appraise our home personally on the 13th which he did in a very professional manner. On this basis, I have upgraded my review from 1 star to 4. Contacted Nicholas on chat service twice, 02nd and 05th Mar to arrange a visit by one of their valuers. No one called back in response to either contact. I was surprised and disappointed and so sent an e-mail to Andrew Harwood on 06th Mar, their Residential Director in Sevenoaks to make him aware and ask someone to call me as matter or urgency. No call back as of 09th Mar. Shocking. If that's how they deal with Sellers, what opportunities being missed with potential buyers??
5/5
TrustpilotWe had a wonderful experience with…
We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.
5/5
TrustpilotHamish and Amy made marketing and…
Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.
5/5
TrustpilotWe have bought and sold property in a…
We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.
1/5
TrustpilotTerrible, unprofessional and lacked any customer service
I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
TrustpilotEdward Church of the Canterbury office…
Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.
5/5
GoogleI sold my house through Roger and his team at Strutt and Parker in Farnham in October of this year and I was very impressed by their professionalism. In particular it was good to be kept informed and up to date with the progress of my sale throughout the whole process. Roger, Richard, Gregg and Lisa were always polite and prompt when dealing with my requests and queries.PositiveResponsiveness, Professionalism
Hi Susan, thanks very much for your review. We will make sure to pass your feedback on to Roger and the team. Best wishes, Strutt & Parker
5/5
TrustpilotAndrew Ligertwood from Strutt & Parker was incredible.
From the first time we met Andrew we felt confident he was the person to take our home to market. He understood us, how much a home we had built and lived in for 30 years was a bittersweet move, however the time was right to down size.
5/5
TrustpilotA Very Personable Execellent Agent
William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright
5/5
TrustpilotWe were delighted with the service…
We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.
5/5
GoogleWe were extremely impressed with the speed of response and professionalism with Roger from Strutt & Parker. One of the very few estate agents we have come across that actually knows about the property they are showing you. Roger was accommodating with all our enquiries all the way through the process and now we look forward to our new home. Thanks Roger and Strutt & ParkerPositiveResponsiveness, Professionalism
Hi Iain, thank you so much for your positive feedback, we're glad Roger was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotAaron Turner at Strutt and Parker - excellent sales agent and negotiator
We don’t normally write reviews, but in this case, my wife and I were so impressed and happy with the service provided by Strutt and Parker, and in particular by Aaron Turner, that I felt I should, in the true spirit of reviews, to offer help to those who are seeking insight into Strutt and Parker!
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
TrustpilotHIGHLY RECOMMEND
HIGHLY RECOMMEND. I bought a flat in Notting Hill and the estate agent Michael McD from Strutt and Parker could not have been more professional and helpful through the whole buying process.It was a pleasure to meet Michael. He always offered help and advice which was so valuable for me as a first time buyer. Michael was super reliable and very trustworthy - he is that person you like to work with when going through such an important and challenging process. Thanks so much, Kerstin
5/5
GoogleRichard, Greg and the team at Strutt and Parker were a pleasure to work with on our recent move. They kept us going through what is often a difficult process and always helped out with sound advice and reassuring words. They always provided quick responses and chased others when needed to keep things moving along. Would highly recommend to others based on our experience.
Hi Dave, many thanks for your review! Kind regards, Strutt & Parker
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker's Surrey office has 509 reviews across two platforms: 82 on Google, 427 on Trustpilot (across the whole business).
Strutt and Parker Surrey is rated 4.5 out of 5 across all 509 reviews, and 5.0 out of 5 on Google from 82 reviews.
Strutt and Parker Surrey, 37 Downing Street, Farnham, Surrey, GU9 7PH.
