Trusted Agent profile · Guildford
★★★★★
439 reviews across 1 platform
229 High Street, Guildford, GU1 3BJ
Leaders Lettings's office in Guildford, at 229 High Street, is rated 4.6 out of 5 across 439 reviews on 1 platform, including 439 Google reviews rated 4.6.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleHaving been helped by Lucy at the Guildford office, I must say what a good experience it has been looking to move to the area. All communications have been prompt and useful, with Lucy willing to answer any questions I had about the property.
Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie went above and beyond to help us find a home! I never waited long for a detailed and friendly response from her. She turned a challenging period into an enjoyable one, nothing was too much for her. And on the odd occasion that she was not available, her colleagues assisted mePositiveResponsiveness, Quality, Professionalism
Dear Hanli Day, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI wanted to say how very grateful I was to Sophie Burgess in the Leaders Guildford office - her professionalism and kindness made me feel supported and listened to throughout the process of securing my cottage to rent. I am over the moon …
Hi, Lisa Cafora! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleVery good service! Sophie Burgess is very accommodating and helpful in every steps of the process. She was very kind and approachable. Also, jade cook helped us as well! Thank you so much!
Dear Ajie Hinampas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently agreed a new tenancy with Leaders for a house in Guildford and it's been really easy and smooth sailing. Lucy Skinner and the team at Leaders do a really great job and you can tell they actually care. Wonderful dealing with them.
Dear Jason Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently rented through Leaders and their customer service was amazing. Especially because I have rented before and had such bad customer service from my previous realtor. Jade was great, she was very prompt in actioning, gave proper information (no false promises) and everything moved swiftly. Definitely will recommend Jade & Leaders.
Dear Saidad, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been with Leaders some years now as a Tenant. Never had any issues great service. Flat Inspections Andy Welch does a great job where we can report any issues on his visits
Dear Gerard We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI am renting a room through leaders. Excellent service by Sophie Burgess. Larissa Hall, the property manager is superb at her job she looks after the issue if any as quickly as possible and solves it very fast. This is my 3rd tenancy with leaders and it is amazing. Jade Cook the letting agent is great at her job. She sorted all the things for me from letting to any maintenance issues.
Dear Alfred Chettiar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been looking for a rental for a number of weeks with differing experiences from the local estate agents. From the moment we met with Sophie, the experience was completely different, she was friendly, professional, and genuinely …
Dear Peter Rozario We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWe used Leaders whilst renting in Guildford and they were superb, Larissa Hall was especially helpful, professional and made sure we were treated like valued customers. I would recommend Leaders to anyone looking to rent a property.
Dear Stewart Challis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlthough I had a very bad experience with renting my previous property, Larissa Tilley has been an absolute star in sorting things out for me amicably. Her customer service skills are impeccable and I am very grateful for all her help
Dear Maxine Noble, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLarissa was great in helping us move out smoothly including all the end of tenancy admin etc. She was also always prompt in her reply to us which was super helpful when you are trying to chase things like deposits etc.
Dear Aman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is a very good agency and Sophie Burgess is particularly awesome. Get in touch with them.
Dear Anthony Ehimare Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service by Guildford Leaders Team.Very prompt in answering any queries. Highly recommend. Thank you Adeel, Sophie, Jade for your hard work.
Thank you for taking the time to leave the team a review. It has been a pleasure working with you! - Jade
5/5
GoogleSophie was very professional and helpful. The whole administrative process went very smoothly. Thank you
Hello Robert, thank you; we appreciate your feedback! :)
5/5
GoogleAs a tenant, whenever I've had any queries, Larissa has been incredibly quick to respond as well as very helpful. I feel like any question I have will be resolved and dealt with efficiently if Larissa is dealing with it.
Dear Madeleine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a landlord, I am very happy with the property management service provided by Leaders. Larissa is professional and courteous. She does an excellent job and always keeps me fully informed of any issues I need to be aware of.
Dear Diane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie Burgess has been very helpful in securing our apartment in Guildford. Her professionalism, responsiveness, and friendly approach made the process smooth and less stressful. She goes above and beyond to address our questions and ensures everything is handled efficiently. Thank you, Sophie!
5/5
GoogleWe have been renting with leaders for several years. Larissa Hall has been a great property manager.
Dear Oscar Perks Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been using Leaders to rent a house to students for a number of years. Larissa Hall in the Woking Branch has been particularly helpful.
5/5
GoogleSophie Burgess is an absolute star! Friendly, elegant and professional. Luck and privileged to be served by Sophie. She got my property let out by the first viewing with the asking price. What more can a landlord ask for?
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhen we moved almost a year ago, leaders at Guildford were efficient and helpful when we needed to repair or fix something at the house. Professional personnel such as Larissa Hall who was looking after our flat. Thank you.
Dear Dayanna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have just secured a property with Leaders. I still need to move in, but so far the experience has been easy and smooth. Lucy has been very helpful, quick, and patient in assisting me during a stressful time.
Dear Luca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLarissa has been very helpful in dealing with my property. Always quick to respond, and genuinely wanting to help out her clients.
Dear Thanzil Uddin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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