Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I have recently used Leaders to find a new rental. From start to finish we've been impressed by the service we've received from our agent Sophie B who has been nothing short of outstanding. Would definitely recommend.
Peter · 16 February 2026
Agent replied · 16 April 2026
Dear Peter Vaughan
We greatly appreciate your 5-star review and the time you took to share your experience with Sophie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt has been an absolute pleasure dealing with Leaders and, particularly, Lauren who has helped me to find a perfect rental space in light speed. She is very responsible, approachable and a real asset to the team! Thank you Lauren and the wider team.
Julija · 18 May 2024
Agent replied · 17 June 2024
Hello Julija, your wonderful feedback and rating mean a lot to us and myself.
Thank you for taking the time, it was a pleasure getting to know you and helping you find the perfect place.
Best wishes,
Lauren - Leaders Estate Agents Guildford
★★★★★ 5/5
GoogleSophie Burgess at Leader Guildford was very professional . She showed great understanding of our needs and helped us through a smooth and quick moving into a new rented property. I highly recommend leader estate agent.
Lama · 24 September 2024
Agent replied · 23 November 2024
Dear Lolo Albasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLarissa Hall is helpful, efficient, supportive and a pleasure to deal with. Nothing it ever too much trouble, and any query is always dealt with extremely promptly. Larissa is an asset to Leaders and should be acknowledged for this! Thank you Larissa, you’re very appreciated.
V · 18 April 2024
Agent replied · 17 June 2024
Dear V
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have just moved into our 2 bed house in Guildford and have been well taken care of throughout the whole process by Sophie Burgess who fitted us in last minute to a viewing and answered all of our queries. We have now been passed over to property manager Larissa Hall and she has continued the excellent service. We had an issue and Larissa organised a plumber to come over and it was resolved within the day.
Thank you for the excellent service!
Ben · 18 November 2024
Agent replied · 11 December 2024
Dear Ben Stackhouse
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat estate agents, had a really smooth and friendly experience. I have dealt with many agencies in the past and leaders definitely surpass competitors. Sophie Burgess is a superstar and was the one responsible for such a seamless process and went above and beyond. Highly recommend!
Daniel · 19 March 2024
Agent replied · 17 June 2024
Dear Daniel Golubchenko
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLarissa Hall has been very professional and helpful in completing our move away from the property. She has communicated very well and dealt with our queries effectively, without any hassles unlike her colleagues at leader
Thank you Larissa
Mabs · 12 August 2024
Agent replied · 26 August 2024
Dear Mabs Khan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndrew Welch from Leaders Guildford has been extremely helpful. He has been a good, respectable house inspector regularly.
Pooja · 17 May 2025
Agent replied · 17 June 2024
Dear Pooja,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have been living in our house for 5 years, and we have always had annual inspections conducted by Andy Welch, a very polite and professional inspector. Respect our place and be friendly. We are very satisfied with him. For that, we gave a 5-star.
Jose · 16 December 2025
Agent replied · 16 April 2026
Dear Jose Souza Junior
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAlways willing to help and prompt attention to queries. Larissa Hall has been particularly helpful with queries and so have been Adeel and his rental team from the Guildford office
J · 4 December 2024
Agent replied · 17 June 2024
Good morning
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSophie Burgess at Leader Guildford was very professional . She showed great understanding of our needs and helped us through a smooth and quick moving into a new rented property. I highly recommend leader estate agent.
Lolo · 26 August 2024
Agent replied · 25 October 2024
Dear Lolo Albasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy experience with Leaders Guildford been excellent. They are very helpful and supportive. They don’t hassle tenants with small things like some agents do and they reply to Enquiries quickly. I would recommend Leaders Guildford to every one who wants an easy renting with Excellent service and support. I particularly say thank you to Elisa and Adeel for all their help and always being there for me when I needed them. You are a great estate agent. 5 star.
Safoora · 19 June 2019
Agent replied · 17 June 2024
Hi Safoora, Thank you for taking the time to let us know about the service you have received from the Leaders team in Guildford. I am pleased that the team have been so supportive during your experience, I will pass on your thanks to Elisa and Adeel. If there is anything we can do to help moving forward then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleI sent a request to my usual property manager who was away on leave - Larissa came back immediately with a professional and comprehensive reply.
Thanks Larissa !
What a team !
Steve · 25 September 2024
Agent replied · 25 October 2024
Dear Steve Mills
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been a tenant with Leaders for over 5 years and Leaders have been helpful, polite and quick to respond from day one. Larissa Tilley is the property manager and she has been all of those things and in particular over a recent maintenance issue. Her customer service is and has been excellent.
Kathryn · 18 June 2023
Agent replied · 17 June 2024
Dear Kathryn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRenting my first home was such an easy and straightforward process thanks to Sophie Burgess! I could not have asked for a better agent. She is always there to help and has treated us in the best way possible!!! Gold medal for her😊 …
Carla · 18 February 2024
Agent replied · 17 June 2024
Dear Carla Florido Bordon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSo happy to be staying with Leaders as our letting agency. First class service and many thanks to Sophie Burgess in Guildford branch for the amazing service. Special thanks to Michelle Downes & team who has been really helpful through our tenancy, all issues raised re property were dealt with on priority and resolved with excellent quality. thanks Nilgun.
Nilgun · 9 January 2023
Agent replied · 8 January 2025
Dear Nilgün,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am currently dealing with Leaders team for my 1st rent house in UK. They have provided very excellent service. Especially Lauren Boniface and Adeel Pazir advice me very well to make the hazelfree renting process. 👍 …
Nisarg · 27 May 2024
Agent replied · 17 June 2024
Dear Nisarg Trivedi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders are great. Courtney was brilliant in helping us get sorted out as we were moving into our flat in Leatherhead and Larissa was brilliant in helping us out with teething issues in the 1st month.
Can’t recommend them enough
Jersey · 18 April 2024
Agent replied · 17 June 2024
Dear Jersey Jay (jay Du Heaume)
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Leaders and we have found a great place to stay in Guildford through them. Sophie, Jade, Katie, and Larissa made the process seamless, stress-free, and have been very helpful throughout the application. Would recommend
Alex · 19 March 2024
Agent replied · 17 June 2024
Dear Alex Kirkpatrick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSophie Burgess has been a responsive agent. She has helped us secure a rental property quickly and has made the communication between us and landlord clear and smooth. Highly recommend.
Lexie · 25 September 2024
Agent replied · 25 October 2024
Dear Lexie Lee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLarissa Hall has been my property manager for a while now and she has always been highly efficient and helpful. Being a landlord can be quite stressful but Larissa has taken away a lot of that stress for me thankfully. A 5* rating from me. Jenny Christie
Stanley · 21 October 2023
Agent replied · 17 June 2024
Dear Stanley Maiden
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSophie Burgess has been brilliant throughout the process of us finding a new home. She has kept us informed and updated the whole way though and has completely restored our faith in Letting Agents. Sophie has gone above and beyond for us and we couldn’t be more pleased.
Lewis · 21 September 2023
Agent replied · 17 June 2024
Dear Lewis Daysh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had many different experiences with several companies across UK, but I am really thankful of having a Landlord and a Property Manager that cares to attend all the necessities we have been encountering. Special thanks to Larissa Hall for her quick response and continuos assistance.
Kenji · 21 October 2023
Agent replied · 17 June 2024
Dear Kenji Ramirez Shimomura
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders have manage my property for a number of years and full management for the last 18 months. I have found them very helpfull and competent. I would particularly like to thank Larissa Hall for her help. Larissa has dealt with problems quickly and efficiently. Many thanks.
Gordon · 21 September 2023
Agent replied · 17 June 2024
Dear Gordon Bryant
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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