Leaders Lettings Guildford reviews

★★★★★ 5/5

Google

Massive Thank You to Michael McGiff. Great agent and genuine person. Michael helped me with a moving in event - one of the most stressful thing. He guided and calmed me down. Was very helpful with all paperwork and other important things that i wasn’t even thinking about. Kind Regards

MrTheMaraz · 18 June 2021

★★★★★ 5/5

Google

I have been a client for 6 years and I'm very happy from the service they provide. A huge thank you to Jade and Leanne for the big help they gave me

Thomas · 23 July 2023

★★★★★ 5/5

Google

Larisa Hall was really helpful this morning with me, she reassured me and sent me all the information that I needed immediately to my email. Thank you so much for your help Larisa

Raquel · 18 June 2023

★★★★★ 5/5

Google

As a first time renter here in Guildford, I appreciate all the support Leaders has provided. Ms. Melanie Kane has been especially helpful throughout the process. She was very patient with answering all of my questions and went above and beyond to make sure that we understood the terms of the contract. She was friendly and professional and always replied to emails almost as soon as I've sent them. Ms. Michelle Downes also did remarkably well with assisting us. She was very thorough with all our documents and made the transition as smooth as can be. I would highly recommend Leaders to all my friends. Keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value

Carlo · 27 August 2021

★★★★★ 5/5

Google

We had the pleasure of dealing with Michael McGiff for renting this amazing house. He was excellent from start to finish, answered all our questions & made the whole experience super easy & enjoyable! We will definitely be using leaders again in the future. Thanks Michael!PositiveResponsiveness, Quality, Professionalism, Value

Julie · 18 June 2021

★★★★★ 5/5

Google

This agency really good and very efficient to find you a house and the all process. And always there for you. Especially Larissa and Sophie. Thank you for everything. Paulo

Luis · 22 August 2023

★★★★★ 5/5

Google

Thanks Leaders for this brilliant and competent service. Special thanks to Sophie Burgess and Lauren Boniface for your support throughout the renting process. Highly recommended.

Werner · 20 December 2023

★★★★★ 1/5

Google

Definitely won't bother to be using Leaders again, my partner and I enquired on a property and was helped through the stages wonderfully by Jade, but as we went through the stages of applying things just got more and more awkward as we progressed through the stages. Trying to call the site to confirm if information had been received and was all good became a chore, I ended up speaking to other advisors who said they would "Leave a message" for Jade to get back to us, to which they never did, this happened on numerous occasions. Plus random emails about checks that had already been completed prior and when I called to ask about this they said that information had not ever been entered which was not true. We've worked with Leaders to get everything sorted to the best of our abilities, in my case I was in the process of moving halfway across the country and was told that I needed to provide my employment status for the time we were moving in, which for a short time would be unemployed but we had savings to fall back on which had been saved for a year prior. Speaking to one of the advisors we were told that this was perfectly acceptable to put down and let them know on any updates that came through to which I agreed. Anyway, going forward to today, I finished a night shift at work and then was woken up early to find that due to this advice, the property was being pulled from under us. I called the office to speak to someone regarding this to explain the situation, instead of speaking to one of the advisors I was put straight through to the manager of the office (who spoke to both my partner and I) and was absolutely vile to talk to, even going to the point of cutting me off saying "I will not be talked to like that" despite not even raising my voice at him once but trying to explain the situation. He constantly spoke down to the both of us at every opportunity and then offered no solutions to the issue whatsoever. So long story short, we were told that everything was in place and the property would be ours on the 15th August and we had nothing to worry about, but now we have nothing due to advice that we were given by staff in the office and now being told that that's our fault for listening to it. I really do hope the calls are recorded because all the evidence is there of being treated like absolute trash and advised incorrectly.

Joe · 18 June 2023

★★★★★ 5/5

Google

We dealt with Lucy Skinner from Leaders Guildford. She provided a polite and extremely supportive and professional service from start to finish and we now have a lovely home . Thank-you Lucy

Kieron · 18 June 2023

★★★★★ 1/5

Google

Unfortunately I now have to change my review from 5 start to 1 start!! So where should I start, * viewings and the letting team were very helpful HOWEVER we were promised that the house will be clean and few issues would be fixed before we move and that never happened. * the inventory report was done to the worst standard and reporting that everything is clean and ready which was definitely not the case (have a look at the attached photos for the DISGUSTING mouldy washing machine that was reported as professionally cleaned or whatever) * we had to deep clean the washing machine every few days because our clothes and the whole house would stink 🤢🤮, called and reported months ago and Leaders said SORRY (this washing machine need to be changed asap) * we were promised that they will fix the water pressure in the shower as we can hardly take a decent shower for 3 months now, Leader sent someone for inspection about 3 months ago and the electrician installed the wiring few days after that and they just ignored it completely for the 2 and half months! Literally unbelievable. * Leaders mentioned that the landlord is so stingy and wouldn’t wanna spend any money, just HAPPY to receive the rent on time (They literally said there is nothing we can do to help, wait for the landlord to fix all issues) *We had a damp specialist came from leaders to inspect and said (these disgusting walls haven’t been looked after for years) TODAY the house smell Horrible because the bloody washing machine and the clothes stinks again. 🤮🤮🤮 I am sure Leaders won’t be happy if we withhold the rent as we have never delayed it a day. We can’t wait to leave this horrible house and I am actually considering suing Leaders for the unfit for purposes house and the horrible service they are providing. Sadly we have been with leaders on our previous house and everything was very good and we they fixed and looked after everything but now it’s a nightmare. My first review (Everyone was very helpful, organised and provided an excellent service. We were looked after by letting consultant Sophie Burgess who made our move very easy and enjoyable)

Omar · 18 June 2023

★★★★★ 5/5

Google

I just wanted to thank Ms. Larissa Hall and Leaders for making the process of renting a new place so simple! For my appointment, I saw Larissa Hall, who was extremely friendly, helpful, informed, and organised. No question was too difficult, and I cannot express how professional and approachable she was. I liked the flat I saw so much that I completed the application paperwork right away because all of my concerns were addressed in such a way that I had no doubt that I was making the right decision. Thank you very much, Larissa Hall. Leaders deserve credit!

Sanket · 18 June 2023

★★★★★ 5/5

Google

I have let property through Leaders for a number of years and would have absolutely no hesitation in recommending them as they have always found me good calibre tenants. I usually deal with Sophie Burgess in the Guildford Branch. Sophie has now found me new tenants and dealt with every aspect of the tenancy renewal in a timely, efficient and professional manner Excellent service all round, thank you.

Rene · 19 March 2024

★★★★★ 5/5

Google

I’ve had a very positive experience with Leaders and our lettings agent Jade has been very helpful and quick to reply. She was ready to answer any questions and helped me and my flatmates with any queries we had. I would highly recommend the agency to friends.PositiveResponsiveness, Professionalism

Maria · 18 June 2021

★★★★★ 5/5

Google

Our tenancy arrangement went smoothly thanks to Mel (Melanie Kane), who was always clear, calm, and very speedy with emails and processing documents. She even stayed after closing hours to wait for us, so that we could pick up our keys.

David · 18 June 2022

★★★★★ 5/5

Google

Larissa Hall has been amazing throughout our lettings journey. Fast and clear communication, such a big help!! Massive thank you to leaders!

Ele · 19 January 2024

★★★★★ 5/5

Google

We recently moved into a fully managed rental property through Leaders. The staff at Leaders have been extremely professional, friendly, and helpful throughout the whole process. We felt welcomed into the new property and our property manager, Larissa Tilley, has been especially helpful. Larissa responded to our queries quickly and sorted out some minor issues with the property in no time. I highly recommend Leaders Guildford, as they go the extra mile to for tenants, not only landlords.

James · 18 June 2023

★★★★★ 5/5

Google

I would like to thank Larissa Hall in Leaders to provide customer service with professionalism and attention to details. She has given us valuable guidance and support. Thank you.PositiveProfessionalism

108Broad · 18 June 2023

★★★★★ 5/5

Google

Very efficient. I spoke to Larissa Hall this morning and needed some urgent assistance. Larissa dealt with my query return and was a pleasure to deal with. Excellent service!

Andrew · 18 June 2023

★★★★★ 5/5

Google

Larissa is always very helpful and always answers any silly questions or emails I have usually as quickly as possible ! Great service

Alexandra · 20 November 2023

★★★★★ 5/5

Google

We are in the process of working with Leaders with the renting of our student home for the next coming year. Both Jade and Terrance were brilliant, they were professional and extremely helpful, responding quickly and answering any questions we had. Thank you bothPositiveResponsiveness, Professionalism

George · 18 June 2021

★★★★★ 5/5

Google

So happy with the whole experience! Michael is an absolute sweetheart - super friendly and helpful. Such a pleasure to deal with. Everything from arranging a viewing to moving day went smoothly. Could not be more pleased with the service. A big thank you :-)

Mary · 18 June 2021

★★★★★ 5/5

Google

Many thanks to Larissa Hall of Leaders Guildford, who has made my renting experience simple and hassle-free. Any and all questions answered professionally and timely. Would recommend.

Alex · 23 July 2023

★★★★★ 5/5

Google

As a landlord I'm very happy with the service I get from Leaders in Guildford - particularly Adil, Larissa and Angela. Always responsive and get the job done!

Nicola · 18 June 2023

★★★★★ 5/5

Google

We have been working with Leaders for the past 2-3 years and everything was OK. But it has always been down to their Property Managers who made our life easier. We are currently working with Larissa Tilley who has been super helpful and fast every time we had an issue. Fast replies and quick fix of our issues, which is exactly what you are after as a tenant. Thank you for your hard work, Larissa Tilley!

Alina · 18 June 2023