5/5
TrustpilotThe sales team were very good and…
The sales team were very good and patient with us and helped us choose the right home for us, good all round service
Agent replied · 26 October 2024
Thank you for sharing your experience.
Trusted Agent profile · Surrey
Crest Nicholson Surrey reviews
★★★★★
1,378 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,378 reviews on two platforms, including 8 Google reviews rated 4.5.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotJoke builder
Left with a water logged Garden that Crest will not resolve. A problem caused by a lack of drainage and poor design but apparently it’s my fault. Avoid these cowboys
Agent replied · 26 October 2024
Thank you for your review, the divisional team you are in contact with will be best placed to discuss this further.
5/5
TrustpilotExcellent service from Lynn & Hayley
Excellent service from Lynn & Hayley . They have made us feel very welcome nothing is ever to much trouble, questions have been answered on a timely basis and they have been really helpful and informative.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotIt was a pleasant experience
It was a pleasant experience. Luke patiently explained everything related to the property and the process involved in purchase and moving in. I would be happy to give a 5 star for the Customer service provided.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you
5/5
TrustpilotFriendly, patient and thorough
Every Crest Nicholson team we spoke with have been extremely helpful in guiding us through the purchase process, taking us through each step and what to expect in the future.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
1/5
TrustpilotTried to change Broadband provider from…
Tried to change Broadband provider from BT to a cheaper alternative only to be told that BT have put a block on the line and they are the only provider allowed to supply Broadband to the property. Surely this is illegal?I can only imagine that Crest Nicholson are on a huge backhander from BT to allow them to get away with this and yet another reason why I would never recommend or buy another Crest property.
5/5
TrustpilotVery efficient, helpful and friendly
We have been very impressed with the Lancaster Park Crest team and their processes. Everything has happened very quickly and has been explained clearly. Really pleased we chose Crest.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
1/5
TrustpilotDisappointed with this Builder
Brought a new home from this developer via shared ownershipWas told by friends that this a good developer and should be a good deal Moved in after 18 months of the property being built and defects were all passed over to Soresi the HA Roof and Cladding poor installed loose . Heating and radiators full of sludge not working and floor rising in places doors not shuting windows not closing or opening either
5/5
TrustpilotWe have purchased a house at Kegworth…
We have purchased a house at Kegworth Gate. So far we have only had contact with Nakitta and Rebecca and they were lovely people and both very helpful and professional
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that Nakitta and Rebecca provided such a positive home-buying experience for you.
5/5
TrustpilotCustomer Service was topnotch
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotWe’d recommend to friends and family
We moved in in October. We are really pleased with the service and finish of the house. Any snags we’ve had they’ve been in contact regularly and come round to fix them.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotKegworth Gate
Lucy and Nikita have been brilliant at Kegworth Gate. They've taken the stress from me and sorted everything straight away with excellent communication.
Agent replied · 26 October 2024
Thank you for sharing your experience.
5/5
TrustpilotThanks for onsite sales executive…
Thanks for onsite sales executive details and professional explanation. （Westwood Park, Coventry)
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotI was honestly surprised how helpful…
I was honestly surprised how helpful they are. Our new home is amazing and there were only a few minor issues after we moved in. Crest fixed all of them fairly quickly and the 3rd party contractors were really putting their heart in it. One of the guys spent 3 hours to fix a minor issue with the kitchen worktop. Just to make it beautiful! Thank you all for the amazing work!
5/5
TrustpilotWycke place
Samantha and Sophie are always so helpful, they are very responsive and professional.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience, the team will be delighted to hear your comments.
5/5
TrustpilotThe team at crest are very professional…
The team at crest are very professional and gave very detailed information about the property.i will definitely recommend Crest Nicholson
Agent replied · 26 October 2024
Thank you for sharing your experience.
1/5
TrustpilotEven though you own a road you still…
Even though you own a road you still haven’t laid it over a year later since building finished but lay rounds on parts that completed a lot longer after us
Agent replied · 26 October 2024
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
1/5
TrustpilotPlease don't buy a property from Crest.
Please don't buy a property from Crest.Have had major issues with my house, for years. Due to the mess that Crest made in their incompetent attempts at repairs, NHBC have had to take over. House may not be structurally sound...may have to be bought by NHBC.Don't touch them with a bargepoll. Their customer service is a joke, just fobbed off all the time...biggest purchase of my life which has lead to years of heartbreak.
5/5
Trustpilotthey are really friendly and customer…
they are really friendly and customer service very good
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSite visit
Crest Nicholson were super helpful and answered all of my questions.
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSo far our experience of dealing with…
So far our experience of dealing with Crest Nicholson has been excellent - the people that we have dealt with have been kind and very helpful indeed.
Agent replied · 26 October 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotVery professional and friendly sales…
Very professional and friendly sales team, so far so good 👍
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotFantastic service and amazing quality
Surprised to see negative comments as I’ve had the best experience with this house builder. I moved into Nash Mills and they couldn’t have made things easier. They jumped on my snagging (there wasn’t very much), great quality and far better service than the previous new build I bought from a different company. Highly recommend them based on the service I received and quality of build! Sales and site team were excellent!!
5/5
TrustpilotOliver
Oliver, great people skills No question was too trivial
Agent replied · 26 October 2024
Thank you for taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
