Trusted Agent profile · Surrey
★★★★★
668 reviews across 2 platforms
67 Central Road, Worcester Park, Surrey, KT4 8EB
Barnard Marcus's office in Surrey, at 67 Central Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 169 Google reviews rated 4.6.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
GoogleWorst Experience ever. They lost my ID and other documents. I am waiting for explanation from head office that they are safe. I m wondering how Barnard Marcus recruited such a 3rd grade sales representative ( Tom Pearce) who doesn’t care customers and misbehave with us. I will take this to next level. Please avoid them.
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
GoogleGreat service from property viewing until keys handover! Staff were always available to provide support and answer my queries.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
GoogleLess professional and miscommunication issue with landlord. i will say to use other agent. negotiator keeps telling a lie. i thought offer condition was accepted by landlord. but, it was not during the process. i was very upset due to not clear answer by her.NegativeProfessionalism
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
5/5
GoogleWe found Lucy (Sales) and Darren (Mortgage Advice) really friendly, professional, helpful and responsive - we are now in a home that we found through Barnard Marcus and with a mortgage that they helped to arrange and could not be happier! Thank you!
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
5/5
GoogleQuick to respond to requests You have all been very proactive and professional as well as approachable and friendly.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
5/5
GoogleBarnard were very helpful and professional in helping me to find a place, and everyone is very friendly and professional.
5/5
GoogleThank you, Meghan and Sian, for guiding us through the recent renting process in Chessington. We viewed the property and signed the contract at a short notice, so we were glad for your competent guidance through this process.PositiveQuality
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
5/5
GoogleQuick to respond to requests You have all been very proactive and professional as well as approachable and friendly.
5/5
GoogleTyrone Matthews Great service and super professional, so thankful for helping us find a place we can call home
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
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