Trusted Agent profile · Surrey
★★★★★
260 reviews across 1 platform
4/5 Brigstock, London Road, Thornton Heath, Surrey, CR7 7HW
Barnard Marcus's office in Surrey, at 4/5 Brigstock, is rated 4.3 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.3.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleTaking the steps of independence, Had no idea what I was Doing , Ronneil made my journey easy and simple! Any questions I had he answered them and went out of his way to assist me! Also thanks to Gareth Witter for his work behind the scenes to assist me!PositiveResponsiveness, Professionalism, Value
5/5
GoogleRonneil was the agent that secured our recent move. Very friendly, professional and went above and beyond to ensure it was a smooth and successful move. Couldn't fault the communication and the speed of the process.
5/5
GoogleVery professional, very informative, was always able to contact our agent Ronneil Dormer, thank you so much
Thank you for taking the time to leave us this great 5* review Ryan. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Estate Agent was very responsive and professional in the way that they dealt with our moving in. We truly appreciate them, for their hard work and commitment in trying to get us a house, as soon as we needed a place to stay. I will surely recommend them to anyone.
5/5
GoogleThe whole team at Barnard Marcus have been so professional and helped sell the house of my deceased dad very quickly and would definitely recommend their services.
Thank you for your brilliant 5* review and thank you for your recommendation Sharon. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe would like to thank Alexandra for her assistance. She provided very professional and efficient service. She would go over and beyond to ensure that our all questions were answered and inquiries we dealt with. She is a very friendly, great communicator and extremely reliable. We were very well looked after and therefore the whole process was pretty smooth.
5/5
GoogleMr. Ronniel handled my case very professionally and I must say he's knowledgeable and kind.
Thank you Taha for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleCalled to view a property, left name and number and unsuprisingly nobody called back. Called this morning again and was abrubptly informed that they were in a morning meeting could I leave my name for a callback. I told them I was unhappy doing this as nobody called back last time. I asked when the meeting would end so that I could call back then. But the member of staff said she couldn't give me a time or any idea of when the meeting would end. I hope the meeting was focussed on customer service...
1/5
GoogleSo far absolutely useless. I am a genuinely interested house buyer but they're not interested in selling houses. Wasted a lot of my time. I rang a few weeks back enquiring about houses. They said they would send me any suitable properties, and also get their mortgage advisor to ring me at a specific time and date. I rearranged my day to take the call but it never came. I also rang several times to speak to the lettings agent. No one ever answered the phone or returned my voice messages. I then get a call about a potentially suitable property, saying it was urgent I see it, as spaces were filling up. So the next day I respond to arrange a viewing. Guess what, out of office. Ok fine. They have a redirect to another member of the team. Fire off another email. Guess what, out of office. On a weekday by the way. These guys are a joke. Steer clear
5/5
GoogleFantastic Work from Barnard Marcus Lettings. My agent Paul Found me a property within a day from contacting him. Gareth de Branch Manager and Paul kept me Up to date throughout the referencing process making It a smooth transition in my new home. Thank you Guys.
5/5
GoogleIt was a straight forward process. The Estate Agent who helped me was Martin who was very clear with each and every step of the way. The most amazing thing was he stuck to his word in regards to getting me in the property by a set date... couldn’t have asked for a anything better... quick, professional and polite. Get in touch with them now!
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleGreat service definitely recommended. Dayna was able to listen what I needed and within 24 hours found me my flat. She is definitely an asset to the company
5/5
GoogleBarnard Marcus made finding a property easy! I was shown a house as soon as it became available and it was exactly what I was looking for. The negotiator, Dayna knew what I wanted and went above and beyond to get everything done within 7 days! She worked extremely hard and kept me well informed every step of the way. Highly recommended and will definitely be using your services in the future. Thank you again!
1/5
GoogleReally unprofessional and rude staff. I had a viewing that I confirmed twice and after waiting more than 15 minutes in front of the house and calling all the numbers of the agency that I had they answered saying that the viewing was cancelled. They didn't send an email or a text and they told me at the phone that it wasn't their fault. After checking on the website he property resulted as let.
5/5
GoogleThank you Martin for the professional and efficient service you gave us. We felt you cared about our need and was accommodating to our time schedule. We are sorry you were not able to meet our requirements this time but would certainly use Barnard Marcus again.
1/5
GoogleAbsolutely disgusting customer service. Called them regarding a property to rent. Person who answered the call immediately said apartments are ALL taken, not bothered to help much, I informed there are 4 properties in a particular area on right to move as you speak, apparently their properties gets taken very quickly and right to move is not up to date. (what a waste of time). She was like o yea we might have one single bed still available but may have gone by now and got my details to check with landlord and get back to me. never got back. called a few days after no details on the system. Another not bothered woman answered & got all the details. line kept breaking and she was like it's your line not working and cut the line. No call back. called again and she for the third time confirmed my salary and arranged a viewing. one hour before viewing- no we can't get access to the property can't do today. call back when we can.
5/5
GoogleI recently started renting a flat and had the best experience made by Ronneil. I had so many queries and questions throughout and he has always given me an answer in an exceptionally timely manner. I’d describe it as going above and beyond, not just doing a standard job. From start to finish he has made my experience so easy and I’m so pleased with the service I’ve received from him (and Gareth Witter who has also been working hard, making things happen and ensuring I got in on time). Ronneil had so much patience and had answers to really reassure me during this slightly stressful time. He’s been honest but professional, which is something I really appreciate. I can’t rate him highly enough, I’m so pleased.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis is my first time with Barnard Marcus, and I want to say this is the best experience ever. And i'm thankful to Mr. Ronneil he was very helpful from the start to end. he has become a good friend. Ronneil and his manager Gareth writer has helped me in getting a house to rent. Mr Ronneil gives me update on every step of a process. This is the best branch of Barnard Marcus in Uk thank you guys. Cheers to the work!
5/5
GoogleWe would highly recommend the brilliant team at this branch. We started our property journey with Steven, a highly professional and personable person. He is knowledgeable, friendly and all round just a a great guy. He recommended us to another member of the mortgage team, Sheraine who walked us through the whole process of purchasing a property with patience and understanding. Throughout the process we were in regular with both, which put us at ease. Various members of the whole team were at hand to answer queries and support us through to completion which made our experience with Barnard Marcus a five star rating.
5/5
GoogleThis is the best branch of Bernard Marcus in the whole of UK. These guys are awesome, had the best experience ever from start to finish. But one particular person I want to acknowledge is the fantastic Dayna. She worked so hard for me to get my property even on her day off she was working and always kept me updated till I finally moved in. I can’t recommend anyone highly enough than Dayna and want to say thanks.
5/5
GoogleGareth Witter has been absolutely brilliant! I would most definitely recommend him to let out your property. He is attentive to your every request and always find a solution to resolve problems! Great guy!
1/5
GoogleAwful service and extremely rude and insulting agents. They mislead about getting back to you with more information and when you call back and ask for details they very rudely refuse to talk to you. Poor work ethic and absent customer service. Not worth purchasing a property through those people as you can't trust them.
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
1/5
GoogleAwful service and extremely rude and insulting agents. They mislead about getting back to you with more information and when you call back and ask for details they very rudely refuse to talk to you. Poor work ethic and absent customer service. Not worth purchasing a property through those people as you can't trust them.
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
5/5
GoogleBuying our first house was super stressful but Steven Bakare made it so much better. We love our new home and I couldn’t thank Steven and Romael enough Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
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