Trusted Agent profile · Surrey
★★★★★
848 reviews across 2 platforms
2-3 The Exchange Purley Road, Purley, Surrey, CR8 2HA
Bairstow Eves's office in Surrey, at 2-3 The Exchange Purley Road, is rated 3.3 out of 5 across 848 reviews on two platforms, including 238 Google reviews rated 4.7.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotLandlords avoid this company at all…
Landlords avoid this company at all costs, 0 Professionalism, 0 accountability, no property inspections over a year, rent arrears despite being told the tenant was in a guaranteed rent scheme, I deeply regret having any involvement with them, I can only equate it to being trapped in a series of the Apprentice.
1/5
TrustpilotAbsolutely disgusted with the pushiness
Absolutely disgusted with the pushy customer service skills at the Sutton Coldfield branch of Bairstow Eves. Rang up several times to view a property, left a message and ended up ringing back again. Finally got to speak to someone and was quickly transferred to a mortgage advisor. I repeated severalctimes that I wanted a viewing yet was told Icould only view if I had a discussion with their mortgage advisor. I told them I already had a mortgage in principle yet was told they were trying to get me the best deal. I repeated I only wanted to view, not make an offer or give my details. I won’t ever yse Bairstow Eves and would rather miss out on a property than be forced to give my details. Much better to use an online estate agent like Purple Bricks and avoid the pushiness.
1/5
TrustpilotHorrible experience
Horrible experience! Several problems since the beginning. They didn't let us into the new property the day agreed knowing perfectly that we were leaving our current flat that day and we had a baby. Then after 5 days we could eventually go in there but the house was disgustingly dirty (we made a phone call the previous day to ensure about the cleanness of it and they confirmed it was when actually in wasn't). All what they were able to say was "the landlord is responsible, nothing we can do". So I don't understand which is the job of an estate agent and how they justify the fee they askThey paid me off £200 out of the £500 fee (what a miserable treatment) Then most of the jobs we agreed weren't been done at our entrance and any time we are reporting an issue to be resolved, it is a nightmare to get that done, months and months of nothing (no radiator in the bedroom for 5 months, of course winter time). No humanity or professionalism at all
5/5
GoogleI would highly recommend the services I received from Olivia O'keefe. Since going under offer with the sale of my flat and searching for a rental home for my husband and child, she was able to work effectively with my family and me to find a home in Cheam. Her services were not only professional and friendly but she is very knowledgable of her areas, which was what we needed. She was able to capture our needs and work with us in search of our preferred location. I can only but say her services were perfect and would not hesitate to recommend her services to anyone moving into the area. Keep up the good work Olivia, you are a valuable employee. Thank you once again from a very happy customer.Thank you for all your help.
1/5
TrustpilotGood luck getting deposit back!
I recently ended a 4 year stay in a furnished flat. Upon leaving I requested my £800 security deposit back at which point they managed to come up with a list of repairs etc that totalled 95% of my deposit. This was despite a full clean including carpet and oven etc taking place prior to leaving. I dread to think how much they would have charged if I'd left it in a mess. Would avoid using this company again completely as they obvious always intended to keep full deposit regardless of final condition. Currently seeking legal advice to get my money back.
2/5
TrustpilotFailed property purchase
I tried to purchase a property through Bairstow and Eves in Grays, was promised a quick 2 months sale after the offer was accepted, after close to 3 months I received a call from my solicitor that the sellers have decided to keep the property. No one from Bairstow Eves thought it would be important to also inform me, and a week later I now see that the same property is back on the market advertised by the same agency.They have failed to inform me while the property was originally advertised that even though it was a freehold house, there was a management company involved with maintaining the square. When asked about it, I was told that they were not aware of it, besides I should not worry about it because it will be a small amount anyways. As expected, the management company slowed down the sale and refused to release any information until the sellers paid all the money they owed to them. I'll give them 2 stars instead of one since this was not entirely the agent' fault as the sellers have been extremely difficult to deal with, however there is no excuse for not keeping me updated about why the sale fell through and why the property is back on the market all of a sudden.
5/5
GoogleSo far I have been really pleased with the service I have recieved from Sophie Pearson at Bairstow Eves. I have been really impressed with Sophie's professional manner, and appreciated that Sophie has kept me informed throughout the process to date. Thanks very much!
Thank you Natalie for taking the time to leave us this excellent review, it's great to see that Sophie and the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
1/5
TrustpilotRubbish!
Rubbish!Booked a valuation via their online portal and had confirmation back it was in the diary. Shortly after got a phone call asking to reshuffle half an hour later. I agreed I could do it provided they were out within the hour (I had another appointment).I was promised a call back......sure enough no call back, no one turned up at the suggested times, no one rang to confirm, apologise, reorganise. If they can't even do something as simple as book a valuation or turn up for an appointment or bother to pick up the phone or drop an email, what hope is there for them to sell your home.Why are estate agents so appalling at basic communication and treat the people who generate their commision with such contempt.
1/5
TrustpilotI’ve only had limited experience with…
I’ve only had limited experience with estate agents but I can’t believe you’ll find many worse than this shower of incompetent lying fraudsters.I’m not going to bore you with the intricacies of my experience with them, just to say - they don’t act as instructed, they lie to cover their tracks and then, after being sacked, they attempt to steal your money.I sincerely hope this company go out of business. Avoid like the plague.
1/5
TrustpilotTerrible agent bairstow eves ( medway parade , perivale )
About Bairstoweves, Perivale, Medway parade location :I put offer on the house, was accepted. They pressurize me to use their financial service, which I accepted. I met Mr. A Kakkar, their financial advisor, on 2 different occasions. It was useless. I couldn’t any competence in him. I decided to take another mortgage broker. After that Mr. Kasru Ali, agent was dealing with the case, tried continuously to cancel the deal. He was terrible. He was always treating there is higher offer than yours available. He was telling you should be lucky to get the House. Anyway after I paid for my mortgage, solicitor, valuation and survey. Based on survey report I asked for £5k reduction. On this stage they cancelled the deal and find another “offer”. They caused to loose the house, pay around £2000, and affect my credit score and waste of 3 months time. Never deal with them. They are false and dangerous. Before dealing with this estate agent read the independent reviews in various homepages.
1/5
TrustpilotFraud company I will raise my voice at every forum i…
I will raise my voice at every forum i already complain to multiple platform i am giving it to media as well i ll keep chasing them this is a fraud company took my holdi g deposit and not giving me back even not picki g my fone now they are cheaters and bunch of liars
2/5
TrustpilotUnorganised branch in walsall
I used yhem to rent a property and it was a nightmare now I have left the property and trying to get back my deposit for over a month now. I heard nothing from them. I tried to contact them they said they will get back to me nothing!! I contacted them today and asked for the manager I was told the manager is on the phone and if they can help. I explained my situation, he then told me there's nothing the manager can do about it and gave me the number of the deposit team that I should contact and sort it then slammed the phone down. Surely if I went through the estate agent to rent the property paid my deposit shouldn't they sort all that out when you leave the property. They sending me elsewhere to sort it out myself.My contract ended on the 18th of August I then gave my notice to leave ending of June all of a sudden they contacting me a few times on when will I be leaving the property. I then gave back the keys to the property on the 5th of July. Well before the contract ended even though I had to move out the property well before July because of the mould and damp which caused my one year old to have asthma. I am just disappointed with my overall experience and it's only fair I get my deposit back.
1/5
TrustpilotWorst Agency (not even 1 star)
I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.
3/5
TrustpilotDisingenous - the truth is a stranger to this lot
In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....
5/5
GoogleAmy i’m really impressed with the Agent, she’s very kind and good
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI sold my house with Bairstoweves ,,it…
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
5/5
GoogleWe just had our property let out by Julie and Ayden from Bairstow Eves Purley. I have to say the experience was truly pleasant. They were extremely professional and helpful. Julie and Ayden came to appraise the property and gave us very good advice on how to make the property more desirable. They gave us all the information we needed to know in a professional, non pushy manner. Once we decided to go with them, all viewings were conducted in a punctual, professional manner. They let our property in under a week! Since we are overseas landlords, Ayden has kept us informed of everything that's going on with the house. We are very happy and have peace of mind that our house is in good hands. Bairstoweves letting team has set the bar very high indeed!
4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you
5/5
GoogleGreat Service from Tom (& Sophie), felt like they properly represented our interests with our new landlord, great communication, they went the extra mile (literally too). Plus their admin costs are lower than other Estate Agents in the Area. What's not to like...
Thank you Ian for the glowing 5* review of your experience with our Bairstow Eves team. Kind regards, Lucy
5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
GoogleI am really pleased with the friendly and efficient service provided by Bairstow Eves Purley. Special Thanks to Julie and Ignas for helping to find the right property.
5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
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