Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely poor service from them, have to chase each time to get any update on offer made. Twice had a viewing etc after wasting my time for 10 days and follow-up they gave a reason for the builder going with an earlier person who made an offer while still the property was being advertised by them and another agent as well. Wouldnt recommend and totally unreliable.
Darshak · 30 August 2022
Agent replied · 29 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNo hassle they do all the work for you and I would recommend them and use them again myself Sam is the star of the show many thanks :)PositiveProfessionalism
Andre · 30 August 2020
Agent replied · 29 August 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleAs executors of an estate, we had to approach several estate agents in order to sell a property. Bairstow Eves stood out from the rest as an extremly professional business, providing us with an easy choice of who to use. Within 3 months we completed after viewings from serious prospective buyers, each of which made an offer. The best of these went on to buy in a seemless transaction at breakneck speed. The Bairstow team were helpfully accommodating in advise & perfomance and we would not hesitate to recommend them.
Andrew · 31 August 2018
Agent replied · 29 August 2024
Hi Andrew, thank you for taking the time to leave us your excellent 5* review of the great service you received from Bairstow Eves. It is great to read that you had completed within 3 months, that the team were helpful with their advice and performance and that you would not hesitate to recommend them. Best wishes, Emma.
★★★★★ 5/5
GoogleWe were dealt with professionally and always received prompt responses to our queries, no matter how silly they seemed. We were kept up to date on progress and had regular contact from Siobhon, a big thank you to her to making the process of buying our first home as simple as possible.
Ashley · 30 August 2023
Agent replied · 29 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSiobhon was a fantastic agent. She made our move as stress free as possible and we always felt like we could come to her with anything. Thanks again!
Nick · 26 October 2019
Agent replied · 24 October 2024
Thank you Nick for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Bairstow Eves team. Best wishes, Scott
★★★★★ 5/5
GoogleAn excellent professional service at all times.. it was an incredibly frustrating sale with a lack of efficiency from solicitors and Luisa kept me posted and sane. Many thanks!
Rachel · 31 August 2018
Agent replied · 29 August 2024
Thank you Rachel for recognising the excellent professional service you received from Luisa and the team at Bairstow Eves in Shirley with your 5* review. Kind regards and best wishes, Scott.
★★★★★ 5/5
GoogleExceptional service from Tenaya who certainly is friendly and knowledgeable. Keep up the great work.
Tshibamba · 16 April 2025
Agent replied · 29 August 2024
Thank you for leaving us your superb 5* review Tshibamba Natamba. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and understanding staff. Patient with us as we were undecided at first but their professionalism and advice was a great help for us to make a decision. They kept in contact with us and kept us fully up to date throughout the process. I highly recommend Bairstow Eves to anyone considering selling or buying a property .
Jane Warwick-Ansell MBEPositiveResponsiveness, Quality, Professionalism, Value
Jane · 30 August 2021
Agent replied · 29 August 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan not recommend the team at Bairstow Eves more! They were attentive, thorough, friendly and patient while getting the job done. I really do appreciate their high level of professionalism!
Charlotte · 30 July 2024
Agent replied · 29 August 2024
Many thanks for the great recommendation, 5* review and your kind words Charlotte. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service by the team, especially Siobhan, who stayed very calm. They have sold in a very difficult market!
Kathleen · 11 December 2019
Agent replied · 9 December 2024
Thank you Kathleen for your fantastic 5* review.
Best wishes, Lucy.
★★★★★ 5/5
GoogleFriendly and knowledgable staff.
Jake dealt with my sale. He kept me informed of everything that was happening during a drawn out process. If it wasn’t for him I would have pulled out of the sale
Jackie · 1 February 2024
Agent replied · 29 August 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlecant thank siobhon enough. couldnt have got anywhere without her always being there at the end of the phone and her patient response to any queries. she sorted out all the many problems that arose and advised me accordigly. her friendliness and positivity kept me going when i was ready to give up on the sale.PositiveResponsiveness, Quality, Professionalism, Value
Michael · 30 August 2021
Agent replied · 29 August 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI recently sold my property with Bairstow Eves. The property sold within a couple of days at a great price. Sam, Siobhon and all the team were very helpful with great knowledge of the area. Thanks for all your help!
Terry · 30 August 2023
Agent replied · 29 August 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google1st class service from Sam and the team.This is the second time I have used them.FirSt Rate.Thank You All
Mick · 31 August 2018
Agent replied · 29 August 2024
Hi Mick
Thankyou very much for this review and the 5 star rating! Great to hear about the first class service provided by Sam and the team and we hope to work with you again in the future!
Kind regards, Jake
★★★★★ 5/5
GoogleAmazing, friendly and helpful staff.
Chloe · 16 April 2025
Agent replied · 29 August 2024
Thank you for the kind words, Chloe! We're thrilled to hear that our team at Bairstow Eves Estate Agent Shirley provided you with amazing, friendly, and helpful service. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI would definitely use Bairstow Eves again. Siobhon in particular has been amazing and really helped push things through in the last stages when things seemed a bit rocky. I cannot complain. Everyone has been really kind and helpful.
Maria · 30 August 2023
Agent replied · 29 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe were very pleased with the service from the team at Bairstow Eves especially Luisa Picciano.
Kathleen · 31 August 2019
Agent replied · 29 August 2024
Thank you Kathleen for taking the time to leave a kind review. Kind regards, Mark
★★★★★ 5/5
GoogleSold out property with Bairstow Eves. Professional service and well managed transaction
Daniel · 27 November 2024
Agent replied · 9 December 2024
Thanks for the wonderful 5* review Daniel. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish of our house sale - Siobhon and Sam have been excellent - valuation of house spot-on - always returned calls and kept us up-to-date. After now moving house after 30 years they have made our move as stree-free as possible - we would highly recommend them - a big 'thank you' from myself, Phill and, of course, 'Tia'
Diane · 31 August 2018
Agent replied · 29 August 2024
Hi Diane, thank you for your excellent review of the great service you received from our dedicated Bairstow Eves team in Shirley. It is so pleasing to read that they helped make your move as stress free as possible, always returned calls and kept you up to date. Best wishes, Emma.
★★★★★ 5/5
GoogleWe wanted to get bairstow eves to sell my fathers house as we were moving ourselves and they gave us the best service from Samantha who came out to dad initially to louisa who showed people round and sold the house very quickly with no fuss we can't speak to highly of the service we had thank you
Janet · 24 December 2019
Agent replied · 22 December 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleWe wanted to get bairstow eves to sell my fathers house as we were moving ourselves and they gave us the best service from Samantha who came out to dad initially to louisa who showed people round and sold the house very quickly with no fuss we can't speak to highly of the service we had thank you
Ken · 31 August 2019
Agent replied · 29 August 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 1/5
GoogleThieves. I’d say be careful but if you don’t want your deposit stolen just do not hand them any money, at all. They will steal it and ignore you after. Absolutely criminal
Nur · 30 August 2023
Agent replied · 29 August 2024
Good afternoon, We note that you have spammed several of our accounts with the same comments. If you wish to discuss any concerns you can contact us with full details to Review@Countrywide.co.uk.
★★★★★ 5/5
GoogleExcellent service from the team led by Sam with assistance from Siobhon and Jake. Would recommend for local knowledge, attention to detail and generally making the sale easy !
Simon · 30 August 2023
Agent replied · 29 August 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fantastic service from Luisa, who certainly went the extra mile. Another agency couldn't sell my property in 13 weeks, whilst Luisa sold the property in 12 days for the full asking price. She is a star. I would always recommend Bairstow Eve to anyone wanting to sell a property in the area.
Colin · 31 August 2019
Agent replied · 29 August 2024
Thanks Colin for the wonderful 5* review and recommendation! It's great to see that Luisa and the Bairstow Eves team once again provided a professional, helpful and friendly service. Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.