Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn excellent experience. I had not bought or sold a house for 50 years during which time so many things had changed that I was almost a beginner. I had continuous and gentle help from the staff at Lightwater, especially, from Mr. Ben Granville who was always cheerful (when I was not! Apologies!) and who tactfully steered me round an awkward (alleged) potential buyer and very quickly found me another buyer who has now bought my house. I had previously sounded out other estate agents in my area, but Chancellors seemed to have the most professional and "clued up" approach. I would have no qualms about recommending them to any other person who wished to sell their house
Harry · 28 October 2015
★★★★★ 5/5
GoogleWe bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.PositiveResponsiveness, Quality, Professionalism
Katy · 26 October 2021
Agent replied · 25 October 2024
Thank you for leaving us this great review Katy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Matt and the team. Difficult sale due to the buyers but got there in the end. Great.
Judith · 27 October 2019
★★★★★ 5/5
GoogleSale of property in LIghtwater
Holly Valentine from the Lightwater branch of Chancellors has been extremely helpful throughout the process of selling our house being first time sellers! Once we had our offer and Redecca Chen took over, she was very helpful in making sure we were kept updated.
We would definitely recommend using them going forward, we bought our house through them and sold through them and both times we had an excellent and consistent service.
Chetan · 27 October 2017
★★★★★ 5/5
GoogleI have bought, sold/bought and now sold again through Chancellors Lightwater over the past decade. Regardless of the natural fluctuations in the housing market I have always been able to count on Chancellors to give excellent service and advice. The current team of Ben, Holly and Richard have all worked hard to achieve an excellent price and fast completion, for which I am extremely grateful. Should I return to Surrey I know who I will be calling.
Doug · 27 October 2016
★★★★★ 5/5
GoogleExcellent service all round. Ben and his team go the extra mile to ensure you get the result you want . I would definately recommend using Chancellors Lightwater.
Kenneth · 27 October 2016
★★★★★ 5/5
GoogleLisa Amer was friendly and helpful and we felt that she had a good understanding of our needs in finding the right house.
Lesley · 27 October 2018
★★★★★ 5/5
GoogleHard working, persistent, polite, diligent, analytical. Achieved the sale.
Tim · 26 October 2023
Agent replied · 25 October 2024
Hi Tim, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 1/5
GoogleDo not put your house up for sale with these people , I tried to view many properties over 3 months got not one viewingNegativeResponsiveness, Quality, Professionalism, Value
Peter · 26 October 2021
Agent replied · 25 October 2024
Hi Peter, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleWe've recently bought and sold through Chancellors (specifically with Georgie), and the whole experience has been fab. Really stress-free and a very friendly and reliable service. Highly recommend.
Abigail · 26 October 2021
Agent replied · 25 October 2024
Thank you Abigail for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleWhat a fantastic team. Ben, Holly and the rest of the team were amazing throughout the whole process, polite, professional and extremely efficient. We were kept in the loop at every stage, and they made what could have been a very stressful situation a lot easier to manage and deal with. We would definitely be back there in 10 years when we move again and would recommend using them to anyone
Stavros · 28 October 2015
★★★★★ 5/5
GoogleRegular and excellent communications, Polite, friendly and knowledgable
Susan · 26 October 2023
Agent replied · 25 October 2024
Thank you for leaving us this great review Susan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleWe had really good experience in our dealings with Chancellors in Lightwater specially Andrew (Senior Sales Advisor) and financial advisor Scott Hanney.
They are thoroughly professionals and honest folks to come across in this line of businsss. They understood our needs and helped us in the best possible way with property search.
I have no doubts in recommending Scott and Andrew. Excellent customer service and care. Highly recommended!
Adil · 27 October 2018
★★★★★ 5/5
GoogleHolly and her team at Lightwater Chancellors have been exemplary. The sale is completed. Thank you all.
Lyn · 27 October 2019
★★★★★ 5/5
GoogleWell through a very stressful point in selling a house, Lisa and Hollie at chancellors lightwater helped me through it. There knowledge and calm-fullness brought me through this time. Very polite and professional all all times which made it possible for me to think about the things that I had to. If I could give you a score out of ten it would be ten.
Steve · 27 October 2018
★★★★★ 5/5
GoogleExcellent customer service. Well designed website with just the right amount of details on each property.
Shirley · 26 October 2021
Agent replied · 25 October 2024
Thank you Shirley for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI have both sold and bought through Chancellors in Lightwater. Ben and Holly have both been extremely helpful and have made the process as simple and straightforward as possible. I can not praise and thank them enough for their kindness and helpfulness. If I was ever to need an estate agent again I would not hesitate in using Chancellors.
Gemma · 27 October 2016
★★★★★ 5/5
GoogleRating only, no written review.
Stuart · 20 September 2026
Agent replied · 11 October 2026
Dear Stuart, Thank you so much for the positive feedback, it's been a pleasure to help. Enjoy many happy years in your new home. Martin
★★★★★ 5/5
TrustpilotHe was great.
Nnenna · 3 September 2026
★★★★★ 1/5
TrustpilotShysters.
James · 3 September 2026
★★★★★ 5/5
GooglePeople have told me that Estate Agents can be a nightmare but Chancellors were great! Toby Gosher, Holly Valentine, Philip Dyason (to name a few) were amazing. Chancellors will be the first place I think of if/when I come to move again.
Laura · 27 October 2017
★★★★★ 5/5
GoogleGreat guys and very helpful all the way through to completion. Will definetely use them again and again.
They always go the extra mile to ensure all is ok and constantly provide you with updates.
Thanks!
Regards,
Mariana Vieira
Mariana · 27 October 2016
★★★★★ 5/5
GoogleAlthough I have not bought a property through you, the service you provided far exceeds other agency groups I have encountered. You have been regularly in contact and proactive in helping us find a property. I really appreciate it.
Matthew · 28 October 2015
★★★★★ 5/5
TrustpilotGreat service
Rating only, no written review.
Mr · 20 June 2026
Agent replied · 22 June 2026
Thankyou for your review. We appreciate your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
