Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAgent Lewis from Chancellor has been incredibly supportive and informative throughout the process. He showed us around the property via a phone video tour and provided every detail we asked for quickly and professionally. His communication was clear, prompt, and genuinely helpful, which made everything much easier. Highly recommend his service.
Anoch · 10 December 2025
Agent replied · 9 January 2026
Thank you, Anoch, for your fantastic review! We're thrilled to hear that Lewis provided you with such exceptional support and communication during your property search. Your recommendation means a lot to us, and we're glad we could make the process easier for you. If you need anything else, don't hesitate to reach out!
★★★★★ 1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon · 13 May 2026
Agent replied · 24 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
★★★★★ 5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
Charlotte · 11 September 2026
★★★★★ 5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
Mrs · 4 September 2026
★★★★★ 5/5
TrustpilotI would like to give a big thank you to…
I would like to give a big thank you to Jamie Woodman, recently we got a broken doorhandle in our flat and Jamie commented with us clearly and made sure we are in the loop when the issue will be fixed. Thank you Jamie :)
Tamas · 21 January 2026
Agent replied · 22 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
Michael · 17 March 2026
Agent replied · 20 March 2026
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
★★★★★ 5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
Jo · 19 March 2026
★★★★★ 5/5
TrustpilotFrom day one when i enquired about the…
From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic
Mr · 4 September 2026
★★★★★ 5/5
TrustpilotWe cannot recommend Maedeh highly…
We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process.
Rayna · 22 September 2026
★★★★★ 5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
Sasha · 10 September 2026
★★★★★ 5/5
TrustpilotI was dealing with a number of teams…
I was dealing with a number of teams under Chancellors, for a move in to a rental property. Amelia was following up on information/documents sent back and forth. Very professional, prompt and saw me through the process. Recomended.
Franco · 21 January 2026
Agent replied · 22 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 4/5
TrustpilotVery helpful…
Ethan was very professional and friendly. He had great knowledge of the area and was great to speak to.
Happy · 18 June 2026
Agent replied · 22 June 2026
We're delighted our team member was professional, friendly, and knowledgeable. Thank you for your kind words!
★★★★★ 5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
Linda · 19 March 2026
★★★★★ 5/5
TrustpilotBrooke was amazing from start to finish…
Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)
Helen · 21 September 2025
Agent replied · 23 September 2025
We appreciate you sharing your positive experience! We are so glad to hear that you were pleased with the support you received and that the visit was arranged to suit your needs.
★★★★★ 5/5
GoogleLewis was very professional. We understand he is 'new' to the business, but he was polite and took the time to listen to our needs and concerns despite having another appointment following on from ours. that was very important and will be for other clients. We hope we didn't make him too late!!
Cathy · 19 August 2025
Agent replied · 24 October 2025
Hi cathy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotMy experience with chancellors letting…
My experience with chancellors letting was seamless. Timelines were kept. Everything went as planned. I’d recommend them anyday
Ms · 13 June 2026
Agent replied · 22 June 2026
We're so glad to hear your experience was seamless and went as planned. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotFantastic Experience with Chancellors So Far
Ben Newman from the Central Lettings Team has been a superstar in dealing with our documents and ensure a positive progression of our tenancy. His level of communication is outstanding, he gave regular updates and made it really clear what the next step would have been. He has taken care of our case with great professionalism and efficiency. He's a great asset to the team.
Rossella · 15 June 2026
Agent replied · 22 June 2026
We're delighted to hear about your positive experience with our team. It's wonderful to know that our colleagues provided outstanding communication and professionalism, ensuring a smooth process. We appreciate you recognizing their dedication and efficiency. Thank you for your kind words!
★★★★★ 5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements.
Julie · 4 September 2026
★★★★★ 5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
Mr · 19 March 2026
Agent replied · 20 March 2026
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
★★★★★ 5/5
TrustpilotExceptionally safe hands
Grace Betts is a a super property manager. She's calm, proactive, and very competent. She also picks up the phone! And she gets things fixed the very same day: which is completely exceptional, in our experience. We had several snarl-ups with our buy to let and Grace has sorted them all out. It's great to feel our property is being managed by such very safe hands.
Fiona · 21 January 2026
★★★★★ 5/5
TrustpilotMolly has been a great help
Molly has been a great help, always replies promptly and proactively, 5 stars! :)
Mr · 15 June 2026
Agent replied · 22 June 2026
We are so glad to hear our team member was a great help!
★★★★★ 5/5
TrustpilotHelpful
Evelina was very quick to respond and had the answers to all my questions.
Anon · 13 June 2026
Agent replied · 22 June 2026
We are so glad to hear we could help. Thank you for your kind words.
★★★★★ 5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
Marta · 19 May 2026
Agent replied · 24 May 2026
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
★★★★★ 2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
Sarah · 10 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
