Chancellors Sunningdale reviews

★★★★★ 5/5

Google

Dealing with Jennifer at Sunningdale in connection with a property rental has been a joy. Everything was dealt with at our pace and our queries were readily answered. We were not pushed into making any decisions until we had had time to discuss things with family first and are very happy with everything to date. Thank you Jennifer and team :)

Lisa · 13 April 2025

★★★★★ 5/5

Google

I found Jennifer at Chancellors to be incredibly knowledgable and professional. She has obviously been in this business for some time and it was a pleasure to deal with a more mature agent. Although I did not proceed with Chancellors, due to a change in personal circumstances, I would not hesitate to recommend Jennifer to others.

Ali · 13 April 2025

★★★★★ 5/5

Google

I would like to say thanks to Jennifer Knowles in Chancellors. She is very knowledgeable, confident very polite, very courteous and very calmed , she has reassured us all the way though this process which was not easy for us and she has made things run smoothly. I strongly recommend her to anyone seeking to rent their property.

Monica · 29 January 2025

★★★★★ 5/5

Google

The name to proclaim - Jennifer Knowles - joyful and consistent support from my initial enquiry to picking up the keys, she’s been a tremendous help and guidance with any questions and also going the extra mile to go away and find out information just to support me. Thank you Jennifer!

Jerry · 27 April 2025

★★★★★ 5/5

Google

Alex and the team have been brilliant. My mother passed away and Alex literally took on the entire process himself being so sensitive to the situation and waiting for probate etc! Made selling the property less stressful and a lot easier. Would certainly recommend!

Kerry · 13 April 2025

★★★★★ 5/5

Google

Alexander was instrumental in selling our property in Sunningdale. He actively sought out potential buyers, keeping us informed with weekly updates right up to completion date. He is friendly, personable and enthusiastic, we can’t recommend him enough.

April · 13 April 2025

★★★★★ 1/5

Google

Alex French and an Estate Agents you can not trust . My offer has been accepted, mortgage approved , money laundering fee of £80 paid to the same Estate Agents and passed , solicitor fee paid , the property was updated on their website to Sold STC and two weeks later he called to advise me that the vendor has decided to sell to another client . Like in any other reviews I have read here Alex French has blamed the seller instead of addmitting that he was opened to offers during all this time . I have asked for my £80 for money laundering checkes to be refunded since this is the only Estate Agency that is running money laundering checks independently and I wont need this in the future however I have been refused and even more assured that I am on their priority list to find me a property and have viewings even these properties are not yet on the market . My question is ,who can assure me that this wont happen again? And how many people have been told the same ??? It isn't enough that this process is stressful as it is but also you need to deal with a man of no honour that plays with people's money and feelings . It's a shame that there is no law to protect the buyers and where to file a complain.

Alina · 13 April 2025

★★★★★ 5/5

Google

Chancellors were fantastic during my recent flat purchase in Sunninghill. All of the staff from the people doing viewings to the sales team in the office were super helpful at all times. From Kallee who showed me 4 properties in total, to Alex who helped push things along with the final sale when things got pretty complicated! He was the person in the middle who went the extra mile and took the stress out buying a new property! Thank you also to Daisy who was super flexible with her time and availability when i needed a kitchen designer to come and measure up before i had completed on the property, she juggled so many things to work my availability and that of the kitchen ppl. Thanks so much to the whole Sunninghill Office, you were great😊

Amanjeet · 13 April 2025

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

Kate was brilliant when it came to showing us the property we wanted to view. She was helpful and able to answer all our questions and is currently helping is through the lettings process. I wouldn't hesitate to use Chancellors and Kate in the future for any other lettings needed, her professionalism and ability to constantly reassure us as prospective tenants knows no bounds.PositiveResponsiveness, Professionalism

Rav · 25 October 2022

★★★★★ 5/5

Google

I had a few house viewing arranged with Chancellors and I must say the amount of hard work and dedication spent by The Chancellors is commandable. Alex was my host for property viewings and I must say he was very warm welcoming. He was …

Maulik · 13 April 2024

★★★★★ 1/5

Google

An appointment was made with Chancellors Sunningdale with a view to listing our property. The appointment was cancelled on the day. A follow-up appointment was a no show and a call logged with “client services” to query this was not addressed further. It seems this blatant disregard and inconsideration for other people’s time, which we can all ill afford at this time of year, is endemic throughout this company.

Stuart · 13 April 2025

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

We have had great service from the team at Sunningdale especially Kate Coltman who has been professional and helpful throughout the process she has very quickly dealt with questions we needed answered, keep up the good work it’s been a pleasure dealing with you.

Mandy · 13 April 2024

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Kate was brilliant when it came to showing us the property we wanted to view. She was helpful and able to answer all our questions and is currently helping is through the lettings process. I wouldn't hesitate to use Chancellors and Kate in the future for any other lettings needed, her professionalism and ability to constantly reassure us as prospective tenants knows no bounds.

Rav · 14 March 2022

★★★★★ 5/5

Google

Alex has been highly supportive and hugely patient in assisting me. He has been extremely diligent and proactive. A truly genuine person who has the courtesy and emotional intelligence to genuinely support people in a very difficult process.

Ray · 13 April 2024

★★★★★ 5/5

Google

Alex, is a pleasure to work with with. He is clearly very experienced and is highly talented with customer interactions. Alex has a unique ability to engage with clients, as a business partner and a friend at the same time. It has been a pleasure to work with him.

David · 22 August 2025