4/5
GoogleThe staff have been helpful in giving me an appraisal of my property both to sell and to rent.
Agent replied · 7 June 2023
Thank you Anita. All at Peter Heron wish you the very best!
Trusted Agent profile · Sunderland
Verified
Peter Heron Residential Sales & Lettings Sunderland reviews
★★★★★
372 reviews across 1 platform
City Office 20 Fawcett Street, Sunderland, SR1 1RH
Peter Heron Residential Sales & Lettings's office in Sunderland, at City Office 20 Fawcett Street, is rated 4.6 out of 5 across 372 reviews on 1 platform, including 372 Google reviews rated 4.6.
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Reviews
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
Google1/5
GoogleI phoned asking about their Ts & Cs. They said briefly what they were. I asked for full details in writing (email) but they refused. I asked again but they blanked me. Finally I asked them to go ahead but they ignored me! I don't know what they're hiding but this is no way to conduct business...!
5/5
GoogleI used Peter heron for their tenant finding service. Can’t fault any of the staff, or any of the applicants they put forward. Would recommend and use again
Agent replied · 7 June 2023
Thank you for your kind review. It means the world and we truly hope we can help you once again in the future. Thank you for choosing Peter Heron and all the team here wish you all the very best!
5/5
GoogleOutstanding service provided. Kept me informed throughout. The staff at Peter Heron showed great resilience in ensuring sale progressed through to completion. Strongly recommend.
5/5
GoogleExcellent service very professional and always kept us up to date. Would recommend them to anyone.
Agent replied · 7 June 2023
Thank you so much Dorothy! Wishing you the very best!
5/5
GoogleGreat service from the team at Peter Heron, an email sent while on holiday to having viewings arranged for my return! Absolutely brilliant👍 …
Agent replied · 7 June 2023
Many thanks for your review and we hope you enjoyed your holiday!! Best wishes from all the team at Peter Heron
5/5
GoogleProfessional company 👍 …
Agent replied · 7 June 2023
Thank you Donald! 😊 …
5/5
GoogleExcellent service throughout. Michael at Peter Heron was professional and above all else the only party in the entire chain who showed clear determination and willingness to communicate and …
5/5
GoogleFabulous staff who go above and beyond to help you with anything they can i really cant rate the team highly enough .
Agent replied · 7 June 2023
Thanks kindly Michelle!
5/5
GoogleHelpful and friendly
Agent replied · 22 May 2026
What a lovely 5 star review, thank you so so much.
5/5
GoogleSmooth and pleasant service provided by Ms Taylor. We have been assisted professionally all through the process. Highly recommended!
Agent replied · 7 June 2023
Thanks Dianne. We've passed your kind comments onto Taylor!
5/5
GoogleEfficient and prompt service from the team in Fawcett Street. Would highly recommend. We have used the previously and were very satisfied.
Agent replied · 7 June 2023
Thank you Tony for your review. We look forward to continuing to work with yourself. Have a great Christmas.
5/5
GoogleGreat customer service from start to finish. Older lady , (ruth I think) was very helpful, even with the little details.
Agent replied · 7 June 2023
Thank you Lee - Ruth’s off to get a facial in an effort of restoring her youth!! Wishing you well!!
5/5
GooglePeter heron, Sunderland, has been handling rental of my properties for over 10 years. Currently they are assisting with the sales process. In both the rental and the sales, then Peter Heron Team have been very helpful. As can be seen from my 5 star rating, I fully recommend Peter Heron as a sales and letting agent.
5/5
GoogleI’ve never sold a house before but chose to go through Peter Heron for my sales after seeing their success on my street. I feel I can ring about minor matters and speak my mind, knowing that my opinions matter and that I will be given …
5/5
GooglePeter Heron were very efficient when selling my property. Kept me well informed throughout process. In particular when there was a problem Michael Ford did his utmost to help and kept me informed on a regular basis. Exceeded my expectations.
3/5
GoogleUnfortunately only a 3 star rating, mainly due to the fact that the solicitors that they recommended to me were appalling and also due to the fact that one of their team, Samira, actually telephoned whilst I was nearly heading for a sales …
5/5
GoogleHelpful and friendly
Agent replied · 7 June 2023
What a lovely 5 star review, thank you so so much.
5/5
GoogleKaitlyn in the lettings office has been nothing short of amazing during this process. Her customer service is so friendly and polite and I never had to wait long for a response. Would recommend this company to anyone looking to find a new home, wonderful folk. Thank you x
5/5
GoogleHelpful and supportive throughout the process.
Agent replied · 7 June 2023
Thank you so much Tony. We've passed your review onto our branch manager Michael who remembers you very well and thoroughly enjoyed working with you and wishes you, along with the rest of the team here at Peter Heron, all the very best!
5/5
GoogleExcellent customer service dealt with my sale without any complications thank you to the sales team
Agent replied · 7 June 2023
And thank you to you too Jayne! Really appreciate the lovely feedback; it does genuinely mean a lot! May all the team here at Peter Heron wish you the very best for the future!
5/5
GoogleUseful, found my dream home
Agent replied · 7 June 2023
Thank you so much for this 5 star review. May all the team at Peter Heron wish you great happiness in your new home! X
5/5
GoogleVery helpful staff from day one, kept me updated via phone, text and emails.
Agent replied · 7 June 2023
Thank you so much Richard. Always appreciative of kind feedback. Wishing you all the very best and we hope you hear from you in the future? Ashley O’Carroll Managing Director
5/5
GoogleVery professional service throughout. Staff were exceptionally helpful and kept me up to date every step of the way. Would highly recommend Peter Heron Estate Agents
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