Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotKeep away from the Sunderland branch as…
Keep away from the Sunderland branch as they will cause you much stress and anxiety.Shocking experience.Treat terribly would never ever use them.Houghton branch a million times better!!!Would give Sunderland branch zero stars for our disgusting stressful experience.Will not name the girl but if you read other reviews you will see who to keep well away from!!!!
John · 16 September 2021
Agent replied · 16 June 2024
Hi John, we are aware of the issue you have experienced in making an offer on a property. Can we kindly ask that you raise a formal complaint through our complaints procedure? I believe beth has shared this with you and Tracey-Ann.
★★★★★ 5/5
TrustpilotI can't thank the team at blyth branch…
I can't thank the team at blyth branch enough for everything they have done to make buying a house alot more easier. Especially Linda. Nothing has been an issue and any questions I have had she has been straight back on the phone to me. Thankyou all again.
Amber · 24 May 2019
★★★★★ 5/5
TrustpilotThis Estate Agent is definitely the…BEST
This Estate Agent is definitely the best....If you are thinking about buying or selling, head in the direction of Pattinsons..!!....they are without a doubt a very professional team....Compliment especially to Adam and Ruth in the North Shields office who have worked tirelessly to get me FABULOUS results..!
Satisfied · 12 September 2019
★★★★★ 5/5
TrustpilotLyndsay was brilliant
Lyndsay was brilliant. She was knowledgable and really helpful, thank you for your help.
Mr · 26 February 2024
★★★★★ 5/5
TrustpilotWhat an absolutely first class level of…
What an absolutely first class level of customer service from the staff at Pattinson’s. My father’s home had to be sold in order to fund his care, which is stressful to say the least! The team at Pattinson’s were so supportive throughout the process and managed the sale professionally and effectively from start to finish. I couldn’t believe how helpful and empathetic they were, what a lovely team. Thank you so much for all your hard work!
Rob · 16 January 2023
★★★★★ 5/5
TrustpilotGood information about available…
Good information about available properties, very prompt responses to queries, and excellent problem-solving. Particular thanks to Sophie and Marc.
Susan · 31 October 2023
★★★★★ 5/5
TrustpilotVery friendly service and always…
Very friendly service and always available to answer any queries, question or concerns. This is my first time using the service and was very nervous. The Lettings Administrator was extremely reassuring, helpful and always on hand to answer. Highly recommend!
James · 22 July 2021
★★★★★ 5/5
GoogleCan’t thank Gabrielle Hogg & Hannah Metcalfe/Nigrelli for their consistent help throughout out moving process! They have been superb!
Lewis · 24 October 2023
★★★★★ 5/5
TrustpilotI moved to the area for work and needed…
Excellent service. I moved to the area for work and needed a fast turnaround. I would like to thank Joanne and the team for helping me find my flat and ensuring everything was done very quickly, in a week I was moving in and everything went smoothly.
Cat · 24 May 2019
★★★★★ 5/5
TrustpilotThank you Jason and Alison x
I’d like to Thank Jason and Alison from Jarrow branch. For being so friendly, approachable and conscientious. They were always there to answer any concern or to keep me updated. Their work ethic is second to none! Thank you.
Shirley · 8 September 2021
★★★★★ 4/5
TrustpilotRachel was super at keeping me up to…
Rachel was super at keeping me up to date - even tho she wasn’t my estate agent - really appreciate her help
MS · 28 July 2023
★★★★★ 5/5
TrustpilotFabulous service from Lucy - South Shields branch
We bought our house through Pattinsons and can’t thank Lucy Mouter enough for all the help and support she provided, going above and beyond to help us get moved in before Christmas. Brilliant service, would highly recommend.
Anita · 22 December 2021
★★★★★ 5/5
TrustpilotSeamless experience
From start to finish Megan, Mark and Ann at the Hexham branch have been fantastic. They say that moving house is one of the most stressful things you can do but Pattinsons made it a smooth and extremely stressfree experience. Thank you ... Lorna Hook
Lorna · 6 February 2020
★★★★★ 5/5
TrustpilotGreat experience with Charlotte and Sue…
Great experience with Charlotte and Sue from the Morpeth branch during viewings. Very helpful and kind.
M.R · 18 October 2024
Agent replied · 22 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotBrilliant service from South Shields Pattinsons
I have just completed on the sale of my house in South Shields and the service I have received from everyone at the South Shields branch has been exemplary. From start to finish Danielle and Emily have been brilliant to deal with and have helped push things along every step of the way. This is the fourth house I have sold and this has been by far my best experience. I will definitely be using Pattinsons again
Alex · 14 December 2022
★★★★★ 1/5
TrustpilotI missed out on buying a perfect first…
I missed out on buying a perfect first home because they couldn't be bothered to answer my emails. Then the owner managed to sell through a different agent.Worthless company. Don't use them.
None · 20 December 2023
Agent replied · 16 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotExcellent Service
Bought a house through Craig Wallace at North Shields, highly recommend, great service!
Susan · 28 November 2024
Agent replied · 24 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAbsolute outstanding service By Shelia…
Absolute outstanding service By Shelia from Patterson’s on Newcastle’s west road! Shelia went above and beyond to meet our every need & made sure we had a smooth move! Diamond of a lady! David & Sophie
Sophie · 22 January 2022
★★★★★ 5/5
GooglePattinsons has saw through the purchase of our new house and the sale of our existing house. Service and communication has been fantastic from the full team but particular thanks and praise to Shaun! He has been faultless through this process, he has added a personal touch and added to the excitement of our new home.
Thank you!
Abigail · 16 April 2024
★★★★★ 5/5
TrustpilotOver and beyond the call of duty
Lucy, Holly, Heather and Marc have worked tirelessly for us to sell our slightly peculiar country property, and even when things looked a bit bleak they never gave up and were always professional and cheerful. Of course, by skill and perseverance they found the ideal buyer! They have been an absolute pleasure to deal with and I would recommend this team without question. Thank you all very much indeed!
Nicholas · 7 August 2023
★★★★★ 5/5
TrustpilotI am very impressed with both Julie and…
I am very impressed with both Julie and Caitlin. Both delivered at pace and were exceptionally polite and very good listeners every single time I called. Even when I wobbled for words and had been a bit lengthily, they allowed me time to think and to speak. My experience with Pattinson Estate Agents was poles apart from that I had experienced other estate agents nationwide. Not just in Durham or Sunderland.I need no prompt to say I would 100% both recommend and use Pattinson again. Hazel
HJohn · 29 July 2022
★★★★★ 3/5
Trustpilotfirst time buyer
I was a first time buyer with Patterson Auction and I’ve found their current online bidding system easy to use. The sales negotiator, Jamie Millen, was helpful during the auction process, arranging viewings, answering my questions, and after the auction maintained communication, which ensured that the purchase got underway smoothly. I am pleased to be acquiring a property within my budget.
Bill · 14 February 2024
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Made several enquiries to view properties and they rarely follow them up. Very unprofessional, don't seem to keep any kind of record or notes either. Also advertise properties that aren't even for sale.
Jodie · 30 August 2023
Agent replied · 16 June 2024
Hi Jodie. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number or email address you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotWendy Burbridge at Pattinsons was…
Wendy Burbridge at Pattinsons was brilliant, kept me informed at all stages and very helpful. Would definitely recommend and use again.
Joanne · 31 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
