HouseSimple Sudbury reviews

★★★★★ 4/5

Google

In general the service has been good. Specially since this is for free. The best experience was with Riane, as I have seen her face to face, she has good customer service and she really sold the service to me. I had mixed feelings regarding sales progression as in first instance, somehow it seemed they/strike could not keep up with the emails communication. I would prefer as well 1 point of contact, rather than many during the sale process. Jody has been good at the end of the sale, phone communication preferred on my side.

A · 26 August 2023

★★★★★ 4/5

Google

Strike was the solicitor used by the sellers of the house I was buying, unfortunatley there were many miscommunications with them and I had constant emails from them to use their services in the surveying process, even though I had already told them I was using a different lawyer multiple times. If they are able to improve the communication with their team across the multiple internal departments they have, would be a great service to use as other aspects seemed smooth and professional.

James · 26 August 2023

★★★★★ 5/5

Google

I would like to thank Pearl from Strike's sales progression team and also the different negotiators who have been helping us. Selling our house has been a difficult experience because of multiple buyers pulling out when they couldn't get a mortgage. But these are some external factors due to the current market, they have nothing to do with Strike. Pearl has always been professional and reactive. I could reach out to her easily by phone and she would always call me for an update.

Timothe · 26 August 2023

★★★★★ 5/5

Google

I used strike to sell my house, which turned out to be a good decision. We got to manage our own viewings, which went well with strike helping when needed. The house I bought was also through strike, who regularly contacted me to make sure everything was going well, and always offered help when needed. Jacqui Felton was always on hand, and would get back to me in a good timely manner, helping with any issues and tasks. Thanks again.

Craig · 26 August 2023

★★★★★ 5/5

Google

I would like to give a big thank you to Shannon, Chris, Ebony, Louise, Kelly and the team at Strike for helping with the sale of my flat in London. Always felt in control of the sale using the app, adding service packs on for premium listings, communicating with buyers, book viewings and calling the team etc. To be honest, I thought it was too good to be true at first but was never pushed into buying or using any of the extra services. For me, five stars and all good.

Chi · 26 August 2023

★★★★★ 4/5

Google

Currently in the stages of purchasing a home in Nottingham, and honestly they really keep you in the loop which I appreciate. With other agencies you have to chase them up, call endless times, and have to make guesswork - the Strike team are very helpful with keeping you informed, and they have a portal that directly allows you to talk to the sellers. They have a fantastic broker service available. They are amazing at what they do, and I've spoken to a couple brokers before them. Literal 11/10 service. Especially Callum H. Friendly, flexible, relevant, and a great advisor, finding the best mortgage at great rates. They have a solicitor service as well. They are a hit and miss at some points and others. Nothing negative to say! It's really convenient that the team are from the same company and liase with each other. If I decide to sell my house, it will probably be with them. - Ezgi

Dayna · 26 August 2023

★★★★★ 5/5

Google

I have a mixed review of the overall services from Strike. To start with it was good and the mortgage team with Steve Tough was very good. Then the legal team were somewhat lacking, so I changed them to a local conveyancing solicitor, who I think are amazing. The sale of my property fell through with the first buyer and there were some very unhelpful staff at Strike at that time. However, towards the end and to get my sale across the line this year, the amazing Sales Progressor Melanie Flack has been outstanding. She metaphorically held my hand through the last tricky hurdles of the sale. Always promptly returning my calls and chasing the buyer’s solicitors. She has been fabulous, outstanding work, thank you.

Dee · 26 August 2023

★★★★★ 3/5

Google

It's not been a great experience from what were great beginnings. My home sold very quickly but it took six months to exchange and complete and it was pretty much chain free as I'd agreed to a break in the chain and I was selling to first time buyers. Although it was lovely having Strike Estate Agents chasing the progress it didn't really seem to move anything along. I have to say though that Jenny the Sales Progressor is a very pleasant individual.

Lindsey · 26 August 2023

★★★★★ 5/5

Google

We used Strike financial services to help Is with our mortgage. Mollie and Jonathan dealt with our mortgage for our new house. To sum the next paragraph up: They were absolutely brilliant! And we would never have gotten the mortgage without them (literally). We initially went directly through the bank we got a mortgage with and didn’t use a broker. After all checks had been done and mortgage approved, at the very last minute before we got the offer, they came back refusing to give us a mortgage due to “oversubscribing in the area.” A very quick and panicky phone call to Jonathan was made. He assured me that he would take us on as clients and get it sorted, which is exactly what he did. We redid our application through Mollie and Jonathan with the same bank, they worked their magic, and we got an official offer. Not only did we get an offer from the bank that initially refused us, but we actually got the full amount we asked for which we never did the first time round when we went through with it ourselves. Mollie always kept in touch with us and gave us loads of updates which meant we were never left in the dark or wondering what was happening. I highly reccomend them!! Lesson learnt, always go with a broker.

Jay · 26 August 2023

★★★★★ 1/5

Google

This company is flawed. They are not set up to sell property during a challenging period as we now see in the UK. We have experienced Account Managers that don't take any active engagement in marketing the property, over-inflated valuations, attempts to pass us off to 3rd parties for auctioning off the property (because Strike was doing a poor job at marketing it), poor calibre of host viewings (bare minimum), at least 3 occasions where our property was not on Rightmove (and we spotted it before Strike did) and when a viewing potentially resulted in damage to the property, they chose to blame heat and introduced an extremely slow claims process.

Colin · 26 August 2023

★★★★★ 1/5

Google

If you are a potential buyer- DO NOT proceed if strike are the agency and particularly if the seller is using Strike’s affiliated conveyancer……I was trying to buy a property that was being dealt with by Strike, and the conveyancing process went on for 12 MONTHS and it still never completed. There was nothing complex about the sale as both me and seller were chain free and it was a leasehold. The seller was using Strike’s suggested conveyancer who are completely incompetent and ridiculous- they do no respond to emails, and when they do, they provide incomplete answers….my solicitor had raised queries with them which they still had not responded to after months and months. I pulled out of the process as there was absolutely no end in sight and no communication, and I was not willing to do another new mortgage application for a process that had already gone on for a year. Due to the delays, I will now have to incur much higher interest rates for the next property I choose to buy. Strike didn’t provide any substantive or solid answers as to what was causing the delays, I had to keep escalating to management and even then no one took it seriously. Even after saying I was going to pull out, no one from management called me back as I had requested. All they did was put the property back on the market that same day. Strike and their chosen conveyancers are soul-less, uncaring, organisations, especially if you are the buyer- they dont’ care at all about any of the effects this has on your life.

PS · 26 August 2023

★★★★★ 5/5

Google

Strike and especially our sale coordinator Helen Noonan provided an excellent experience on the sale of our property. Helen was brilliant with no request from us too much for her, always keeping us up to date and informed with the process throughout. Helen was always pleasant, helpful and always cheerful whatever we asked her to do on our behalf, absolutely amazing and a true professional that without any doubt made what can be a very stressful time go as smoothly as humanly possible. Well done Helen a fantastic job!!

Mal · 26 August 2023

★★★★★ 5/5

Google

As it says on the tin. It’s free. Accepted an offer on my house within 10 days. Supported at every step, quick to respond to phone calls and emails and I highly recommend them. Shout out to Shannon W who was absolutely amazing from start to finish. She went above and beyond to ensure my sale completed and kept in contact almost daily. For a free service I’d definitely use them again if I was selling a home. Many thanks all at Strike!

Carla · 26 August 2023

★★★★★ 5/5

Google

I have been extremely frustrated with Strike overall, but today I spoke to Pearl in sales progression and she was fantastic. Unlike other experiences with Strike she understood my issues and went above and beyond to help with my situation, calling me back to give updates and actually helping move along my purchase. Whilst I would overall rate Strike very poorly, Pearl gets full stars for her customer service and without a shadow of a doubt the most helpful person I have spoken to throughout this process.

Michael · 26 August 2023

★★★★★ 5/5

Google

My sincere thanks to Strike for their excellent professionalism and service throughout the process of the sale of my property. It's unbelievable that they do not charge for their services, as the whole process was first class. I would like to specifically thank Lucy Harris in Sales Progression. Lucy demonstrated a very high understanding of the Sales process and acted both professionally, caringly and was genuinely interested in helping me deal with the stressful process of selling a house. Excellent service and would highly recommend Strike!

Susan · 26 August 2023

★★★★★ 1/5

Google

Initially I was very impressed with the service. I enquired about a valuation as I was considering selling my property. Had an estate agent visit my house and give me a fantastic valuation and explain the in’s and out’s to me and then left me to it. It’s from here my problems began! I decided to wait a month to gather my photos and make sure I was in a position to sell. I then emailed my assigned estate agent to let her know I was just waiting to get my garden photos and then I’d be ready. I had no reply. I thought it was a little strange, but assumed she must be busy. I then texted her twice to say i was ready to sell, no reply. I rang her numerous times - no answer. I rang strike directly and was greeted by the most unprofessional call handler I’ve ever had the displeasure of speaking to. No “welcome to strike” or anything, just a blunt “hello?” Upon answering. There was an insane amount of background noise to the point I couldn’t hear a word, and when I stated this I was met with a blunt “well I can hear you”. I gave up at this point and hung up. I then emailed strike to request someone contact myself that day or I would not be using them to sell my property. After hearing nothing by end of business I’ve decided to use another online estate agent who actually seemed keen to take my business. Considering I couldn’t even get in contact BEFORE my house was listed did not fill me with any confidence for what would happen if my house did get listed with them. I know selling a house is supposed to be stressful, however making it stressful before you’ve even listed it online is not something I’d recommend. Looking at the negative reviews, it appears they don’t particularly care anyway, often replying with a generic “if you give me your details I’ll look into it”. I was looking forward to using strike, however the complete lack of professionalism and communication has drastically put me off. Avoid.

Catmeat · 26 August 2023

★★★★★ 5/5

Google

While our sale was long and painful, I must say the level of service I got form Strike has been top class. Shona especially has been outstanding in chasing both sides of the chain in what was a long complicated process where we lost our buyer and our purchase fell apart too. I really appreciate Shona's prompt responses and updates, and she's been always very open to my queries and to constantly chase others. Even when she's been on leave, it looks like there's a great level of handover and everyone in the team can provide you with an update. Also their app is really easy to use and you can easily manage all the process through it. I would totally recommend Strike to anyone looking to sell their house!

Tommy · 26 August 2023

★★★★★ 5/5

Google

A huge thank you to Lucy Harris, who took care of the sales progression and correspondence between buyer and seller. She has been absolutely incredible, and so helpful and professional during a long and difficult sales process with two challenging buyers. She kept me informed at every step of the way, and literally doubled as a therapist at times 😂 An absolute credit to the team. Thank you Lucy! I’d definitely recommend and use Strike again in the future. Fantastic experience all round.

Nicole · 26 August 2023

★★★★★ 1/5

Google

UPDATE the outside of the property is still in the same condition as when i left my review, clearly strike don't care about what they are selling or do anything they say they are going to do! I'll upload some pictures regarding the condition to the front and rear, as stated DONT USE STRIKE!! Dont use STRIKE! Absolutely Terrible company they've got a property for sale on westacre crescent wolverhampton, and the rubbish outside is horrendous and is bringing rats to the area! And is also bringing the area down, get it strike.

Me · 26 August 2023

★★★★★ 5/5

Google

We had an overall fantastic experience with Strike and would highly recommend their services to anyone selling their home. Selling a 3 bed, first floor maisonette in London and having been messed around by two previous chains which fell through, it's important to say that we already felt we had a strong understanding of what our home was worth and how it should be marketed, and we were confident that we as the owners would be able to show prospective buyers around, better than any estate agent. We were (obviously) keen to get the most that we could from the sale, as moving out to Surrey we literally needed every penny for our onward, and so we thought long and hard and carefully weighed up the pro's and con's of an online estate agent versus a cheaper high street one. When it came down to it, and considering the success and rapid growth of Strike in the North of England, we couldn't shake the feeling that it was worth the known risks. We told ourselves that if we didn't get a decent offer within the first month or so of going on sale, we would go with a high street agent - and we were happy to be approached by any third parties referred to us by Strike; for mortgage advice, removals firms, conveyancers etc. Tom Hancock was brilliant and turned up to value the flat, fresh out of his recent training - he was eager, tentative and enthusiastic about his new role and about Strike setting up in London. All the questions we posed to Tom, he answered and for the few he didn't know, he called me back the following day. We were then referred to Steve Tough, Mortgage Advisor at Strike, who was excellent, well informed, impartial and supportive, giving us hope that even if we didn't achieve our asking price, we would likely still be able to borrow enough for our onward. Ian Megee, Mortgage Team Manager at Strike reassured us further, providing us with all the info we would need for the application. Photographs were then taken of our place and we were really impressed with the outcome. We approached Meneldor Pictures Ltd, who provided a couple of fantastic aerial drone shots, at very reasonable cost, to add a little value and perspective. Once we went live with our listing, Chris Bovey, our account manager, stayed in close contact and was helpful and reassuring and we booked in a first Saturday full of viewings, all within the first 48 hours of listing. From that first day of viewings we received an asking price offer. Once we accepted the offer, we were introduced to Ashley Spence and then Tatiana Bickley-Parton our Sales Negotiator. They put us in touch with Simplify, who offered a really decent value quote for conveyancing - although we decided to continue our relationship with Setfords; as we had dealt with them and were very pleased with, even despite our previous two failed chains. Tatiana firmed up the offer, and kept us informed once agreements in principal and proofs had been received. Getting that Memorandum of Sale at asking price and knowing no commission was coming out of it, really was a huge moment. When it came to our buyers deciding to last-minute-negotiate despite our being less than a week away from our proposed exchange date, although reluctant, we were able to reduce the asking price by £3k - and still be better off than we would have been if we had gone with a high street agent. Last but by no means least, special thanks must go to Leeson Baker, our Sales Progressor, who held our hands through the last and undoubtedly the hardest part of the process. Leeson dealt brilliantly with his counterpart at our vendor's high street agent (who was aggressively pressing on time) and Leeson acted as a perfect go-between for us and our buyers. He was bright, intelligent and empathetic, he put across complex issues simply and articulately and generally made what otherwise would have been an acutely stressful process, all the more easier. Give that man a medal!! Thank you to all at Strike who helped us with a successful move.

Peter · 26 August 2023

★★★★★ 5/5

Google

We found the service we received, when selling our house in Leicester, second to none. The team went the extra mile in achieving the sale and kept us constantly in the loop. We were thoroughly impressed with the professionalism and care extended to us as vendors. Thank you Julia, Chloe and the rest of the team, we appreciate all that you did for us. Paul and Bernadette Mason

Bernadette · 30 October 2023

★★★★★ 5/5

Google

Absolutely amazing service. It is my first house and My mortgage adviser Sarah supported me very well throughout the process. She made sure to find me deals to cater my needs. She was there when I needed to speak to her. The whole team at Strike has been amazing. Thanks to Sarah. Thanks to Chhavi. And thank you Strike. And yes their services were completely free. Definitely recommend them.

Sobia · 26 August 2023

★★★★★ 5/5

Google

I could not fault the service and professionalism of Jenna and Toni at Strike. Everything was easy to do and was explained clearly to us. As first time buyers we were new to the whole thing and a lot of it was confusing and overwhelming, but we felt Jenna gave us clarity and was happy to answer any questions we had. And not having to worry about the cost is just another reason why Strike are great for anyone looking for mortgage advice, but particularly first time buyers. Thank you!PositiveProfessionalism

Katy · 26 August 2022

★★★★★ 5/5

Google

Strike was so efficient and clear. From start to finish it was really easy to know what to do and how to do it. There was a lot of communication and it was always easy to get in contact with particular people. Lisa was fantastic at helping me deal with some really difficult circumstances with my buyer and she was supportive throughout the process. I would definitely recommend

Charlotte · 26 August 2023