Bychoice Sudbury reviews

★★★★★ 5/5

Google

Bychoice were fantastic in the sale of our property. We had Ted out to take photos on the Monday, it was on the market Tuesday, first viewing Wednesday, second viewing Thursday and an asking price offer on the Friday. Our neighbours were selling a very similar (almost identical) house with an alternative agent and had been on the market for almost 2 months before we went on the market. Really shows that choosing a great agent that knows how to correctly price their properties is a must! Becky was always on hand to help with Sales Progression, and when we hit a bit of an unexpected bump in the road just before exchange she did her absolute best to update us on what was happening throughout the chain. Think I might have gone a little mad if it wasn't for her help! The whole team are friendly and always available if needed. A huge thank you from us for all of your help Bychoice!

Jess · 13 June 2023

★★★★★ 5/5

Trustpilot

I had a great experience purchasing a…

I had a great experience purchasing a property with ByChoice, a special thank you to Ross Dove for explaining the legal talk and for all the negotiating and chasing the loose ends. Thank you!!!

Laura · 24 April 2026

★★★★★ 5/5

Trustpilot

Thank you so much.

All staff at Sudbury suffolk branch, Customer service was excellent friendly informative and helpful. All staff made things run efficient which only took seven weeks to complete the house sale. Which is amazing . Their in House solicitors juno was also excellent too. Thank you so much 😊 wishing all of you and business best wishes.

AJC · 11 October 2025

★★★★★ 5/5

Google

We have just completed on the sale of my parents’ house and have been very happy with the service provided by the Sudbury office. After being unsuccessful with another local agent, we swapped to Bychoice and had a buyer within a couple of weeks. Ted’s photos were excellent and Amelia was good at keeping us updated and getting a ‘difficult’ buyer over the line. Thanks to the team.

Julie · 16 October 2023

★★★★★ 5/5

Google

Highly recommending Olivia. Great comms and really responsive, kept us fully informed and always acted on things promptly. If she said she would, she did.... and then confirmed it back to us. Helped us to find and coordinate local suppliers too. We could not have had a better experience, and I believe her client the vendor would say the same.

Steve · 16 December 2025

★★★★★ 5/5

Google

I’d like to thank the whole team at by choice estate agents as they have all been wonderful. But in particular I’d like to thank Olivia, she is absolutely wonderful at her job, she has kept us in the loop the entire time despite the complexities of buying and selling homes. This is our first time selling and buying somewhere new and to say it’s been a “ roller coaster” of emotions would be an understatement. But to have had Olivia at the end of the phone with a listening ear, total honesty and her ability to put you at ease has made things much more bearable. We got there in the end. And I can’t thank you enough. I have total admiration for your job role. I can see how difficult it could be for you all day to day. Huge huge thanks!!PositiveResponsiveness, Professionalism

Rebecca · 25 August 2022

★★★★★ 5/5

Google

I can thoroughly recommend the team at ByChoice Sudbury. They sold my last house as well as my current house. In addition, they have been wonderful with the purchase of my home where the vendor also used ByChoice. I must especially thank Olivia, Becky and Ted for their calm professionalism. I understand the process better than some as I am a retired Estate Agent and Surveyor having worked in central London and East Anglia; not for ByChoice, so be assured that this is an unbiased review. Despite my career in the profession, moving one's own house is stressful and they handle all elements of it superbly well. Most importantly, they truly care which I value. JohnPositiveResponsiveness, Quality, Professionalism, Value

John · 16 June 2022

★★★★★ 5/5

Trustpilot

First class service

Olivia, Amelia and Ted were incredibly helpful and professional throughout the sale of our home. They navigated a sale that fell through to get us a new buyer quickly so we didn’t lose our purchase. We honestly couldn’t have done it without them.

Dek · 3 December 2025

★★★★★ 1/5

Google

I honestly haven't dealt with a more unprofessional team than these at Sudbury by choice. We bought a property from them and had nothing but issue after issue. Granted not caused by them however their response to these issues was nothing short of childish. Olivia was rude to both us, our estate agents (refusing to communicate with them) and our solicitor. They were quick to blame us or our solicitor however after this process FINALLY ended we found out it was the Sellers solicitor being stubborn that caused issues. We were harassed to no end by them asking us to chase things we shouldn't. Yet we are still waiting for them to deal with an issue regarding property left here by the previous owner! I would honestly advise anyone that asks to AVIOD THIS ESTATE AGENT at all costs.NegativeProfessionalism

Stacie · 13 June 2022

★★★★★ 5/5

Trustpilot

Incredible service!!

Incredible service! We're so grateful to Keeleigh for her amazing customer service, she was there for us every step of the way. She was instrumental in finding the right property for us and provided helpful advice (and sometimes comfort!) throughout the whole process. COVID made buying a house a lengthy process but no matter what the setback Keeleigh did everything to find us the right place. We also want to say thank you to Matt for his help in the process as well. He was very professional and provided friendly service. We seriously can't recommend ByChoice enough - compared to other estate agents in the area they really did go above and beyond!Thank you both, we're very happy in our new home and you've made that a reality.Dan and Gabs

Gabriella · 21 January 2022

★★★★★ 5/5

Trustpilot

Bychoice were an extremely helpful…

Bychoice were an extremely helpful partner in our property purchase journey. There were particularly challenging aspects to our property which involved quite complex legal and financial detail - sometimes proving quite opaque - but both Olivia and Ted were not only very responsive and always quick to call back if not available, but also very proactive in helping us to reach resolution on outstanding issues. We were very grateful to the whole team at Bychoice for all their help in navigating our purchase - from viewing to completion - and would strongly recommend them.

Gareth · 16 July 2024

★★★★★ 5/5

Trustpilot

The team at Bychoice Sudbury were…

The team at Bychoice Sudbury were fantastic for our purchase. Amelia was great at giving updates and always had time to assist. I gave up trying speak to my own estate agent in the end and went direct to Bychoice instead. My estate agent for my sale could learn a few things from them. Thank you!

Mark · 6 June 2025

★★★★★ 5/5

Google

Dear sir madam we together both laura and I have been involved in the most stressful move possible including a guy pulling out days before a previous attempt to complete which gave us only days to find an alternative property everybody along this arduous road including our own representation has been incredibly poor until the point we met Olivia. At this point I must hasten to add I was at boiling point we were given poor service from day one from everybody involved in this episode other than Olivia she was so incredibly tolerant in meeting me mr john card lauras partner you can't imagine how annoyed I was and how upset Laura was and this landed unfortunately at the feet of Olivia I can not apologise enough for my first meetings that said Olivia not only dealt with me she had a fantastic professionalism about her for such a young lady she has gone above and beyond her remit so much my own solicitor said he would love to poach her for his team and that she has done most of the work for everyone else she has been a breath of fresh air and im left happier everytime inhear her voice this lady is destined for great things beleive me and I hope this finds you in a position to appreciate her as a great asset. On a person level I think she's a sweet young lady and makes laura and I comfortable at every engagement. Thank you for a great service laura and johnPositiveProfessionalism

Laura · 25 August 2021

★★★★★ 5/5

Google

We chose ByChoice to sell my late mother’s bungalow along with another estate agent and although we accepted an offer from the other estate agents clients I cannot praise ByChoice enough. Olivia was absolutely outstanding throughout the whole process such a friendly helpful girl although always remaining extremely professional. Olivia was always there at the end of the phone even on her day off which I thought was going above and way beyond any normal service that we would have expected. The advice that she gave to us during the whole process has been truly invaluable to our family. We honestly can’t thank her and the team at ByChoice enough and would not hesitate to use their services again in the future. Anthea HoldenPositiveResponsiveness, Quality, Professionalism, Value

Anthea · 13 June 2021

★★★★★ 5/5

Google

We used By Choice to sell our house and Olivia from the Sudbury office managed the sale. Olivia was outstanding in the service she offered. She was proactive in securing another sale so as to facilitate the sale of our property. She communicated regularly and comprehensively, actively pushed the process along, was always professionally friendly, went above and beyond her role by compensating for shortfall in other services and was always sharp and on the ball. Olivia could not have worked harder. Absolutely brilliant service.

Jessica · 13 June 2021

★★★★★ 5/5

Trustpilot

Sold our house quickly and at the best…

Sold our house quickly and at the best price quoted by several estate agents. Made the process quite easy. The pictures taken And marketing of the property was exceptional. Would recommend bychoice for listing if you are looking to sell your house.

Liam · 9 October 2026

★★★★★ 5/5

Trustpilot

Amelia & Olivia were brilliant!

Amelia and Olivia were brilliant! Always a pleasure. Professional and courteous. Good communicators. They worked hard to help the chain maintain progress and seemed to be the only ones who cared about their clients. And I wasn't even one of them!!

Andy · 25 September 2025

★★★★★ 5/5

Google

Fantastic team at Bychoice Sudbury Professional service and was an easy decision to choose them to sell our house. Thanks to Ted, Olivia, and Macey from getting us listed to viewings and then the process to being sold few bumps along the way but they were quick to help us get back on track. 100% would recommend

Terry · 13 June 2023

★★★★★ 5/5

Google

We have bought a house via Bychoice in Sudbury. Amelia was very professional in showing us around the property on several occasions & Olivia has been very efficient with chasing the chain through & keeping us updated at every step. Recommended.

Brendan · 13 April 2024

★★★★★ 4/5

Google

Our sale wasn't the easiest of processes due to issues within the chain but Olivia kept us well informed and was always helpful and patient with all my calls and emails . She chased relentlessly to get things completed right up to the end. This demonstrates the high level of commitment to customer service when things don't go as smoothly as you would like.

Louise · 13 June 2022

★★★★★ 5/5

Google

We can't recommend them highly enough. You're in safe hands with Bychoice - Amelia always kept us up to date and informed of everything that was happening - when we received bad news when our buyer pulled out she was on our side to make it right quickly and we soon had another buyer, she just worked so hard for us. We are so happy with the service we received. We recommend Bychoice to anyone who is looking to move, the quality of service and communication is next to none - phone calls and texts were always answered quickly. Everyone we dealt with was really friendly and always able to help, and Amelia in particular is a huge asset to the team. 5 stars!

Emma · 16 October 2025

★★★★★ 5/5

Trustpilot

A great service!

Bychoice are a friendly team who I found to be knowledgeable about homes in the area which helped me gain a fair price for my property. The team are enthusiastic, helpful and communicative. I would use their services again.

Michelle · 2 September 2026

★★★★★ 5/5

Google

Bychoice have been nothing short of fantastic throughout the whole process of buying my first house. With delays from the mortgage company they still remained to keep the sale together, keep me in the loop and ultimately get the sale over the line. Thank you Becky and the rest of the Bychoice team!

Zac · 13 June 2023

★★★★★ 5/5

Google

Brilliant service as the buyer. Super communication and extremely helpful. Definitely would recommend. Olivia was fab

Belperkins · 8 April 2025