Trusted Agent profile · Stroud
★★★★★
120 reviews across 1 platform
52-53 London Road, Stroud, GL5 2AD, GL5 2AD
Hamptons's office in Stroud, at 52-53 London Road, is rated 4.9 out of 5 across 120 reviews on 1 platform, including 120 Google reviews rated 4.9.
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
5/5
GoogleNicola Simpson at Hamptons in Stroud really has exceeded all expectations. She has been enormously patient with my mum's decision making, keeping calm and professional throughout, and helped us achieve exchange in just 4 weeks by literally dashing to the vendor's house to pick up some crucial documents. A truly excellent, personalised service that a large corporate like Hamptons would do well to recognise and be proud of. Thanks Niccy.
5/5
GoogleSarah Parry listened to us and showed us the type of properties we wanted. Many other agents did not do that. Sarah found us the house that we bought. Thank you Sarah!
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and are thrilled to receive such wonderful feedback about Sarah. Thank you again!
5/5
GoogleWhat a thoroughly dedicated, professional team you have at Hamptons in Stroud! This was a highly challenging sale, from a combination of very difficult market conditions, our house was unusual, and when the right offer came in, it was attached to a long chain. Ruth, Sarah and their colleagues worked tirelessly to keep the process on track despite endless exasperating delays and deferrals, and we finally got over the line. Going far, far beyond our expectations, the whole team was a pleasure to work with.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with Ruth, Sarah and the whole team. Thank you again!
2/5
GoogleI chose Hamptons because the agents managed the sale of my mother's house 5 years ago and achieved the asking price. The agency team are very professional and worked with my individual circumstances brilliantly. However I do feel the need to give constructive criticism. The communication wasn't as good towards the closing stages of the sale and I felt undervalued by the end. I asked for some essential instructions concerning the house sale to be passed onto the buyer, then had to phone many times to chase it up, as no call back after a week,only to find it hadn't been done. The process would have been less stressful if the communication had been transferred clearly to the buyer and to me I would have given 5 stars if the communication had been consistent through to the end of sale as it had at the start.
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive a 2* review from you and in particular are concerned to hear you felt unvalued as a customer. It is uncommon for us to receive feedback of this nature about our Stroud office but rest assured we treat all feedback received very seriously and will ensure your experience is investigated to see where improvements can be made. We appreciate you taking the time to leave us a review and do hope you will afford us to the opportunity to assist you in the future.
5/5
GoogleA really great experience working with Blake from Hamptons. We never felt like we were asking too much of him and he was very patient in a process that can be very stressfu.l Thankyou.
Thank you for taking the time to leave us a review Andy. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleA thoroughly professional team to help navigate the complexities of buying and selling a house. Theri communication between all parites was exemplary and help reduce the stress of moving house.
Thank you for taking the time to leave us a review Ian. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleGreat service and good communication throughout the whole sale experience. I have purchased and sold through Hamptons several times. I would highly recommend and use again! Thanks for all of your help!
Thank you for your wonderful review Renee. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleWe chose Hampton's as they gave us an excellent service when they sold a family member's home a few years ago. Several viewings were organised as soon as our house went on the market. The agents, initially Ruth and latterly Sarah, were conscientious and helpful, communicating with us every step of the way. It was also evident the whole team work together. A big thank you to everyone. Anne and Stuart Lennie
Thank you for taking the time to leave us a review. We are delighted to hear the team had such a positive impact on your experience and in particular that communication was to a high standard. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
5/5
GoogleHamptons Stroud, specifically Blake Penn, handled the sale of my property brilliantly. We got an offer almost immediately and they made the sale stress free. I recommend them highly and would use them again in the future. Thank you.
Thank you for taking the time to leave us a review Lotte. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleExcellent service from Hamptons Stroud. Sarah was a tremendous help every step of the way. Excellent local knowledge, but also regional / national conenctions through the country house team.
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleOutstanding service from start to finish. Professional, friendly and efficient team who work together to get the job done. Wholeheartedly recommend. Special thanks to Ruth.
Thank you for leaving us a review Rebecca, it is wonderful to hear you were provided with a 5* service from our Stroud team, and in particular that they all work well together. We look forward to sharing your kind feedback with them, thank you again.
5/5
GoogleNiccy was excellent in helping us buy our property. She was persistent I chasing the other party and giving constant updates on the progress. Thank you very much.
Dear Jonathan, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Niccy and everyone else involved at Hamptons International in Stroud. Many Thanks.
5/5
GoogleHamptons in Stroud were very professional, providing plenty of support and cover in the week after Christmas when the sale finally took place.
Thank you for your review. We are delighted to hear the team provided you with a 5* service. We take great pride in offering a high level of customer service and look forward to sharing your feedback with the team in Stroud. Thank you again!
5/5
GoogleRuth and the team we’re extremely helpful and communicative during the purchase process. We would highly recommend and use them again in future.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Ruth. We take great pride in our people and look forward to sharing your review with the who team. Thank you again!
5/5
GoogleHamptons were fab through the whole process as part of our recent house purchase. Sarah was incredibly helpful, responsive and really helped drive things forward - exactly what you want when keen to get into your next home. Thanks for all your hard work!PositiveResponsiveness, Professionalism
5/5
GoogleI have nothing but praise for Sarah Parry and the team at Hamptons in Stroud, who were the vendors' agent for our recent house purchase. Clear communication, efficiency, a friendly personal approach and a willingness to go the extra mile to be helpful. A pleasure to work with!
5/5
GoogleThe team at Hamptons were like a 'dog with a bone' when it came to chasing tardy responses from the vendors solicitor and I can only say how helpful they were in facilitating our move to Stroud, especially Ruth in the Stroud office.
5/5
GoogleSarah has been exceptional though-out the purchase of our new house, from the initial viewing arrangement, negotiation and progress to date, the communication has been outstanding. A very smooth transaction to date and we can't wait to live in our dream house that has all been made possible by Sarah and Hamptons. Thank you!
5/5
GoogleExcellent service and good communication from Sarah all the way through. We would thoroughly recommend Hamptons of Stroud.
Thank you for the great feedback Julie. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Stroud was exceptional. The team will be pleased to read your review!
1/5
GoogleTotally unprofessional,staff not trained, no communication skills, missed closing deadline by 9 days just want to renew my review so that that fake ones do not take over and blindside prospective customers, shop around and talk to real people who have used the service ;like you; distinguish between buying and selling performance and choose your own property lawyer , preferably a local one with a good reputation
It is dissapointing you have felt it neccasary to update your review 3 years on but I can see from the below response your complaint was responded to adequately through our procedures. We have nothing further to add. Dear Mr Zimmer, It is with regret we have been unable to resolve your dissatisfaction with the service provided. Our letter to you dated 11th August 2015 remains our final viewpoint and will work with The Property Ombudsman should you wish to seek redress through them. Kind regards, Customer Care, Hamptons International
5/5
GoogleWe recently completed the purchase of our house, which was sold through Hamptons in Stroud. We were dealt with throughout the process by Guy who, as a single point of contact, kept us up-dated and was very active in moving the transaction forward. I would certainly recommend Guy to anyone selling a property!
5/5
GoogleWe had the pleasure of dealing with Guy from Hamptons in Stroud for a complicated purchase of a farmhouse close to the river Severn. From start to finish Guy was attentive, persistent and helpful, even meeting us for repeat viewings at the property out of hours. What more can you ask for?
5/5
GoogleWe are very grateful to Amy and the team at Hamptons in Stroud, who successfully marketed and sold our property, handling every aspect with professionalism and efficiency. Good communication at each stage of the sale process. A last-minute situation was smoothly sorted and the sale continued through to exchange. Highly recommend.
5/5
GoogleSarah Parry at Hamptons Stroud has been an absolute star throughout the process of my house purchase. She is extremely professional, but has dealt with some difficult issues with kindness, calmness, and a sensible attitude. I would not hesitate to recommend her to anyone selling or purchasing a house.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Stroud office has 120 reviews across 1 platform: 120 on Google.
Hamptons Stroud Sales is rated 4.9 out of 5 across all 120 reviews, and 4.9 out of 5 on Google from 120 reviews.
Hamptons Stroud Sales, 52-53 London Road, Stroud, GL5 2AD, GL5 2AD.
