Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA great experience
We purchased our home which was on the market with fine and country. We were supported by the team throughout the process, which was tricky when we were relocating to Yorkshire from the Midlands. The team were helpful and knowledgeable and the communication throughout was fantastic. A massive thank you to all the fine and country Willerby team!
Lisa · 18 April 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review for our Willerby branch Lisa. We are so pleased to read that the Willerby team provided a first-class service.
★★★★★ 5/5
TrustpilotRachel Hyde was extremely attentive and…
Rachel Hyde was extremely attentive and helpful during the before, during and after of our purchase this summer.
Iain · 21 September 2020
Agent replied · 12 June 2024
Hi Iain, thank you for this great review. We are pleased to hear you were satisfied with our service and we will pass this review on to Rachel too, as we know she'll be delighted to hear your feedback. We're glad to have helped you find your ideal home and wish you all the best moving forward.
★★★★★ 5/5
TrustpilotShana Jagger is excellent and very…
Shana Jagger is excellent and very knowledgeable about the local property market. Her insight has been very helpful.
Damian · 4 September 2020
Agent replied · 12 June 2024
Hi Damian, thank you for taking the time to leave this review. We're glad you were happy with our service and hope to work with you in the future.
★★★★★ 5/5
TrustpilotMarie at Fine and Country is excellent
Marie at Fine and Country is an excellent estate agent. She is thorough and efficient and always at the end of the phone. She keeps informed of what the whole chain is doing and relays back so we had to do very little chasing. I will be recommending her to others and would not hesitate to use her in the future should the need arise
Sarah · 6 December 2020
Agent replied · 12 June 2024
Hello Sarah, thank you for taking the time to leave this lovely review about the service you received with Fine & Country. We will pass this message onto Marie who will be pleased to hear you were impressed by her communication and efficiency. Thank you for keeping us in mind for the future.
★★★★★ 1/5
TrustpilotMy buyer to my house used fine and…
My buyer to my house used fine and country to sell, she’s a solicitor who lives in my village, she pulled out two weeks before moving not a single word of why, and funnily enough she has now bought another property from fine and country. All a bit sleazy i think so, surprised with a solicitor, you’d have thought better of them.
Carolyn · 29 July 2021
Agent replied · 12 June 2024
Hi Carolyn, thank you for your feedback and I'm sorry to hear your sale fell through. If you can send an email to complains@fineandcountry.com with more information and the name of the office you dealt with we will look into this further.
★★★★★ 5/5
TrustpilotMike at the Woodbridge office
Mike at the Woodbridge office could not have been more helpful regarding our recent purchase in Suffolk, He kept us very well informed every step of the way. It involved a very long chain which almost came apart at the last minute and we really don't think we would have got there without him. We cannot recommend him and Fine and Country highly enough.
Ruth · 25 January 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Mike at Fine & Country. We will be sure to pass this message onto Mike, who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotFine & Country Rugby: excellent experience
We were really impressed with the way Sam and Claire handled the sale of our home - the whole approach was so professional. Right from the start, we felt that you both had a such a good knowledge of the property market that our slightly quirky property didn't phase you at all. The marketing (particulars, video, social media) was a cut above what we were expecting and it really did the job. Communication throughout was great - it was an absolute pleasure to deal with you both. Thank you so much!
Laura · 30 March 2023
★★★★★ 1/5
TrustpilotHove branch DON’T USE.
Hove branch. Adam Farrell and Matthew Higgins. Absolute con artists. Pressured me into giving my notice on my rental property without telling me there was an issue with the lease on the property I was buying. Told me the sellers would move into temporary accommodation to accommodate me. Left me homeless 2 days before I was due to exchange. DONT USE!!!
Karen · 18 August 2021
Agent replied · 12 June 2024
Hello Karen, thank you for your feedback, I am very sorry to hear that your experience with Fine & Country wasn't satisfactory, this certainly isn't the service we want to provide our valued customers, we strive for nothing short of exemplary. I have passed your message onto the relevant team who will look into this with the Hove office, but if you could also email complaints@fineandcountry.com we will be able to reach you offline once the matter has been investigated. Many thanks again for getting in touch.
★★★★★ 5/5
TrustpilotThank you to the Fine & Country Norwich…
Thank you to the Fine & Country Norwich Office for handling a very frustrating and long drawn out process from a very quick sale STC to exchange. Good process from the start; excellent brochure but particular praise is due Helen and Phillipa for getting us over the line to exchange. Why does this process have to be so excruciatingly difficult in the 21st century?
Frank · 29 December 2020
Agent replied · 12 June 2024
Hello Frank, thank you for taking the time to leave this glowing recommendation of Fine & Country! We're so pleased to see that Helen, Phillipa and the rest of the team at the Fine & Country Norwich office provided you with an excellent service throughout your sale. We will pass your words onto the team, who will be thrilled to read your lovely words. Congratulations on the quick sale of your home and we hope to work with you again in the future.
★★★★★ 5/5
TrustpilotAll the team in the Diss office were…
All the team in the Diss office were brilliant , professional polite quick acting and above and beyond most agents we dealt with . Even welcomed us once moved as this was a relocation , excellent service and always with a smile . In short wouldn’t hesitate to use again if needed a reliable trustworthy agent a pleasure to deal with . Thankyou all
Dave · 21 December 2020
Agent replied · 12 June 2024
Hello Dave, congratulations on relocating to your new home! We're pleased to hear the entire team at our Fine & Country Diss office provided you with a professional, polite and quick service and we will be sure to pass your message onto them. Thank you for recommending Fine & Country and we hope to work with you again in the future.
★★★★★ 5/5
TrustpilotRebecca and her team did a superb job…
Rebecca and her team did a superb job in selling my house. Would use again!
Stacey · 15 March 2021
Agent replied · 12 June 2024
Hello Stacey, thank you for sharing your experience with Fine & Country. We will pass this message onto Rebecca and the team who will be so pleased to read your lovely review.If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 5/5
TrustpilotExcellent value for money service
Very happy with the service we received from Sam & his team at the Rugby branch of Fine & Country. We were always kept up to date with progress and treated with professional courtesy especially through the difficult lockdown times. Would thoroughly recommend F&C to anyone thinking of selling their house as they actively try to sell your house and are excellent value for money.
Tankard · 9 September 2020
Agent replied · 12 June 2024
Thank you for your review. We are delighted to hear you were happy with our service. If you would like to leave the name of the agent you dealt with or the office branch, we'll happily pass this feedback along. We hope to work with you again in the future.
★★★★★ 5/5
TrustpilotExcellent service from the Diss Team
Excellent service from the Diss Team. Thanks Chris and especially Philippa for the after sale service
CARL · 19 November 2020
Agent replied · 12 June 2024
Hi Carl, thank you for this review. We're happy to hear you were pleased with our service and hope to work with you again in the future.
★★★★★ 1/5
TrustpilotBanbury Office
Banbury OfficeWouldn’t EVER use again. Well known in this area Franchise owner is not to be trusted. To use words from his other partner agent ‘Terry could sell snow to Eskimo’s’No point in complaining as HQ won’t do anything. No point in writing a story. In my honest advise avoid Fine & Country like the plague.
Banburyyid · 29 April 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave a review. We are so sorry to hear that you are dissatisfied with our Banbury office. In order for us to investigate the matter, please email complaints@fineandcountry.com with the name of the office you were dealing with, along with any further details you wish to provide.
★★★★★ 5/5
TrustpilotAmazing Job
My property was sold through Fine & Country Norwich Office who provided a faultless service. Helen worked tirelessly throughout the past year dealing with last minute purchasers dropping out followed by an incredibly complex chain. She constantly kept me updated and made sure I was her No.1 priority. I cannot thank her enough. She did an amazing job. Thank you. Mel
Customer · 29 June 2021
Agent replied · 12 June 2024
Hi Mel, thank you for your kind words, we will be sure to pass them on to Helen and the team at Norwich. We always love to hear how our agents have gone above and beyond and are so glad you felt that. We wish you all the best in the future and hope to work with you again.
★★★★★ 5/5
TrustpilotNicky and Alice
Nicky. Alice thankyou for all your help. I would definitely recommend Fine and Country Willerby to anyone selling their home. I say home as these girls really understand the emotional aspect of someone selling their home they have loved.Both give the time and effort to help in everything they did for us. Thankyou to Robert for giving up his time for us also ❤️❤️
Jonny · 15 October 2020
Agent replied · 12 June 2024
Hi Jonny, thank you for taking the time to leave this lovely review. We'll be sure to pass your feedback on to the team. We're happy to hear you were pleased with our service and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSuperb service from start to finish.
Superb service from start to finish.My property was photographed and measured on a Saturday afternoon, live online on Monday, 6 viewings booked for the following Saturday resulting in 2 asking price offers.Excellent communication and detailed feedback and chasing throughout the conveyancing process as well.Would definitely use again and highly recommended. By far and away the best estate agents in North Lincolnshire.
Ben · 14 June 2021
Agent replied · 12 June 2024
Hello Ben, thank you for sharing your experience with Fine & Country. Congratulations on the purchase of your new home! We will pass this message onto the North Lincolnshire team who will be so pleased to read your lovely review. If you should ever need to buy or sell a house in the future, we hope you will work with Fine & Country again.
★★★★★ 1/5
TrustpilotVery bad experience from office staff…
Very bad experience from office staff in Staffordshire branch. Very condescending and rude, if you don’t have evidence that you can afford an mortgage still they will deny you to view a property 😡
Sanj · 12 February 2024
Agent replied · 19 June 2024
Hi Sanj, this is not the sort of experience we pride ourselves on giving to our customers and so we are very sorry to hear that your experience with us was a negative one. It is important to note that some clients request we establish a viewers position and evidence source of funding before we proceed to arranging a viewing.Many thanks,The Fine & Country Team
★★★★★ 5/5
TrustpilotOutstanding Service from the Woodbridge Office
We have just been through an amazingly smooth buying experience dealing with Mike Warren from the Woodbridge office. Outstanding dedication to helping the whole process go without a hitch. Excellent communication and nothing was too much trouble. This is the second time I have used Fine and Country in Woodbridge to purchase a property and I cannot recommend them highly enough.
Frances · 7 April 2021
Agent replied · 12 June 2024
Congratulations on the purchase of your property! We're so pleased to hear that you received great service from the team at our Fine & Country Woodbridge office. Mike will be happy to read your lovely review. Thank you for sharing your experience with Fine & Country and we hope you will work with us again.
★★★★★ 5/5
TrustpilotWe were so impressed with Fine and…
We were so impressed with Fine and Country. We purchased our house through them and I only wish we could have sold our house with them. Professional, efficient and helped smooth over the many bumps. Jan and Ildi worked so hard to help us get over the line. We could not have asked for any more from them. Highly recommended.
Andrew · 7 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave this lovely review of the service you received from Jan and Ildi at Fine & Country. We will be sure to pass this message onto Jan and Ildi, who will be thrilled to know how satisfied you were with his professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
★★★★★ 5/5
TrustpilotThank you to the whole team at Fine and Country in Diss, Norfolk
I cannot thank the team at Fine and Country, Diss enough for the help they gave me in producing a brochure which described my/a lifestyle to prospective buyers. Namely Tania Lennard, Chris Scott, and for the sales progression which was rather challenging near completion, Phillippa Martinez. With hindsight I wish I had placed my property in their hands at the outset.
Jan · 11 March 2021
Agent replied · 12 June 2024
Hello Jan, congratulations on the sale of your new home! We're pleased to hear the team from our Diss office provided you with a five-star service and we will be sure to pass on your message to them. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
★★★★★ 5/5
TrustpilotA fantastic service, highly recommended
Rebecca and Gabi were fantastic and catered for our specific requirements when it came to marketing and showing our home. They were also patient and persistent when it came to providing information when the chain was dragging its heals.
Mr · 21 March 2022
★★★★★ 1/5
TrustpilotUseless spammers
Enquired with them ages ago. Useless at what they do and thereafter forever spam you. Avoid like the plague.Reply to the spammers below. I NEVER subscribed, so I can not unsubscribe. You are so full of yourselves. You are nothing more than spammers.Second reply. Whoopee. How much will you pay me for my wasted time to get removed from your illegal spam list?
Mark · 21 August 2020
Agent replied · 12 June 2024
We are sorry to hear that you have had a dis-satisfactory experience with Fine & Country. If you wish to be removed from our mailing list please email mediacentre@fineandcountry.com and this will be done. In order for us to investigate your complaint of our service, please email admin@fineandcountry.com with the name of the office you were dealing with, plus any further details you wish to provide. In response to your edited review:I am offering to manually remove you from our mailing list, it does not require you to 'unsubscibe' yourself. If you email mediacentre@fineandcountry.com I will happily do this for you right now. If you do not, I am unable to resolve this for you.
★★★★★ 1/5
TrustpilotUseless spammers
Enquired with them ages ago. Useless at what they do and thereafter forever spam you. Avoid like the plague.Reply to the spammers below. I NEVER subscribed, so I can not unsubscribe. You are so full of yourselves. You are nothing more than spammers.Second reply. Whoopee. How much will you pay me for my wasted time to get removed from your illegal spam list?
MAA · 21 August 2020
Agent replied · 23 October 2024
We are sorry to hear that you have had a dis-satisfactory experience with Fine & Country. If you wish to be removed from our mailing list please email mediacentre@fineandcountry.com and this will be done. In order for us to investigate your complaint of our service, please email admin@fineandcountry.com with the name of the office you were dealing with, plus any further details you wish to provide. In response to your edited review:I am offering to manually remove you from our mailing list, it does not require you to 'unsubscibe' yourself. If you email mediacentre@fineandcountry.com I will happily do this for you right now. If you do not, I am unable to resolve this for you.
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