Fine and Country Stroud reviews

★★★★★ 5/5

Trustpilot

Outstanding service

Our experience with Fine and Country, Windermere has been outstanding, exceeding all of our high expectations. From our first meeting, Matt's expertise in the Lake District property market was apparent. He took the time to ensure our property was accurately valued and strategically marketed, giving us complete confidence that we were in capable hands. His skill in managing multiple offers and securing the best possible outcome made a real difference. The team at Fine and Country displayed remarkable professionalism and dedication. They were proactive, responsive, and kept us informed every step of the way. Calls and emails were answered promptly, viewings were expertly coordinated, and paperwork was handled swiftly. Their efficient approach resulted in multiple offers and a smooth, quick sale, all while minimising the stress on us. Special thanks to Janet at the Ambleside office, who was our main contact after we accepted an offer. Her diligence and calm problem-solving skills were essential during the closing stages, especially when unexpected issues arose. Her commitment made a significant impact on the ease and success of the entire process. Having dealt with many estate agents over the years, we feel incredibly fortunate to have chosen Fine and Country for this sale. Their commitment to our satisfaction and consistent hard work made this a uniquely positive experience. We would absolutely recommend Fine and Country, Windermere to anyone looking to sell their property; they truly go above and beyond.

Janet · 3 November 2024

★★★★★ 5/5

Trustpilot

We sold our house through Richard…

We sold our house through Richard Hughes from the Chester office of Fine & Country. From the very first meeting he exuded a calmness and professionalism. Due to dealing with someone from the Shrewsbury Fine & Country office for a purchase we wanted to make, the agent for which was totally useless, Richard asked whether we wanted a quick sale to meet the potential purchase and the sale price suggestion was considerably lower than we wanted to sell for. Undeterred, we were steered by Richard towards a sale in difficult times for our niche property and he secured a sale by first-class marketing and an excellent sales strategy relying on an open day. This master stroke negated the requirement for painful days upon days of cleaning and polishing, constraining us to only do this for the images and for the open day. F & C offered a consultation for staging the property through a partner company and the advice, included in the package, was invaluable in preparing the property for market.Richard made himself available at every step of the way to guide us in what always appeared to be the right direction for us, not him.All in, apart from the chap from Shrewsbury branch, a first-class experience and I would have no hesitation at all in recommending Richard Hughes to anyone thinking of selling their property.

Andy · 15 October 2024

★★★★★ 5/5

Trustpilot

Chrissie Taylor

We just completed on our house with the cowes office Isle of Wight .. Chrissie Taylor was our agent . It was a very stressful move which took longer than expected due to lots of unforeseen Circumstances with our buyers but we got there in the end.. Chrissie was amazing making sure every step of the way we where informed. she was kind and calm when we clearly sounded like we where losing the plot. We have moved many times but have never been more impressed buy an agents commitment and dedication.. A huge thank you to all at fine and country Cowes especially Chrissie .. let the fun begin as we are now hoping to build a house ..

Caroline · 14 September 2024

★★★★★ 5/5

Trustpilot

A professional service

Fine and Country are by far the most professional estate agents I have ever used. Buying and selling a house is not easy and can be quite traumatic, so you really need a person with lots of experience and a calm manner who can pull all the elements together and make sure that things stay on courseHarriet Reid was exactly that person and also had a good team round her.A proper estate agents, with skilled staff.

Lynda · 12 November 2024

★★★★★ 5/5

Trustpilot

Fine & Country North Wales were…

Fine & Country North Wales were proactive in their approach from the outset. The team were extremely efficient, answering all emails and phone calls promptly and often out of hours. This demonstrated their commitment to achieving a sale.They were friendly and genuinely empathetic to our requirements. We were particularly impressed by the breadth of their marketing strategy which demonstrated a level of imagination and skill which set them apart from other estate agents,We wholeheartedly recommend Fine & Country North Wales

Maureen · 2 September 2024

★★★★★ 1/5

Trustpilot

Colchester branch must be circling the drain

I had been watching a property that I was interested in but was already Sold STC. I recently saw this property become For Sale again so I contacted the Colchester branch to enquire about it. My email contained the question "Do you think the vendor would consider an offer below the asking price?" - perhaps this was cheeky but knowing it had been on the market a long time and that a sale had fallen through I thought I would ask. I was responded to by Richard Seeley who did not answer the question, did not invite me to view nor did he ask me any questions about my situation. Instead he was curt and presumptuous. Having looked at their recent reviews and that a lot of their properties are unsold at this branch I wonder if actually they're going under and have just given up. So what did Richard say? He said, firstly "We wouldn't accept an offer from someone that hasn't viewed the property, and my vendor is not looking for a quick sale." I did not make an offer and it's a good job their vendor isn't looking for a quick sale as it has been on the market for 10 months (minus the 1 it was 'sold stc' for) and with his attitude it'll likely be for sale for a lot longer still. But what a nonsensical thing to say. I'd accept an offer (again- I didn't make one) from someone who hadn't yet viewed my property but I'd probably request they not mark it as sold until everything was in order. This is a rare occurrence I'm sure but to be so dismissive is extremely poor service. And that his vendor isn't looking for a quick sale; so are they looking for a slow sale? Richard, think about what you are writing please. Richard went on to say "...so in short if you're looking for a bargain to flip for a profit, this probably isn't the one" that was the presumptuous part. Clearly Richard Seeley has either given up or is leaving the company soon because if this is a reflection on how they treat potential buyers then they're not going to sell very much. If you've made it this far and are considering selling your property please look elsewhere and don't be lulled into paying ANY fees upfront. If your property is on Rightmove with decent photos, floor plan and write-up then it will be seen and you'll often find smaller independent agents are the ones that will go the extra mile because they really have to.

Ellie · 22 September 2025

★★★★★ 5/5

Trustpilot

Amazing service!

Josh and Charlie at Fine and Country (South Bucks) recently helped us sell our house, and we cannot recommend them highly enough. From the very beginning, their friendly and professional demeanor made the entire process smooth and stress-free. They were incredibly supportive, always available to answer our questions and provide valuable insights. Their expertise and dedication were evident in every step, from the initial consultation to the final sale. Thanks to Josh and Charlie, we felt confident and well-informed throughout the entire process. If you’re looking for real estate professionals who genuinely care about their clients and deliver outstanding results, reach out to Josh and Charlie.

Fareeda · 2 August 2024

★★★★★ 1/5

Trustpilot

Quick to take money to try and sell…

Quick to take money to try and sell your house but massive lack of communication. Barely had any calls in 4 months from them such a shame. I know the market is a bit slow at the minute but I’m a true believer on just checking in with your customers

Samantha · 17 September 2026

★★★★★ 5/5

Trustpilot

Marie Christie was exceptional

I am pleased to recommend Marie for her exceptional services as an estate agent. Her knowledge of local history and the specific street was instrumental in guiding the purchase process to conclusion. Her ability to focus on the essential aspects of the transaction ensured a swift and smooth progression to exchange and completion.Marie’s advice on our potential property’s refurbishment provided a clear vision and her network of contacts was invaluable.I can state that her expertise and guidance were pivotal in securing the resources and the outcome, within budget. Her advice was highly commendable and was a significant factor in the success of our venture.

Tessa · 6 July 2024

★★★★★ 5/5

Trustpilot

The best estate agents we have used in Brighton

We cannot thank Lara enough for everything she did to help us find our new home. The moment she told us about the property we have now moved into, she immediately dropped everything to arrange a same day viewing for us, which really showed how dedicated and proactive she is.

Mary · 19 May 2026

★★★★★ 2/5

Trustpilot

Not the best service by far

Would I use F&C North Kent again? No. Would I recommend them? No.We used them because they were the agents for a property our daughter spotted in her village. We hadn't been thinking of moving, so we took them up on their offer of a slight discount: Christmas was coming and we didn't want to lose any time. They were absolutely clear that we were only moving to be near our daughter, and that we had to have 4 beds. and 2 baths.The first disappointments were how slow they were. We paid the £654 fee for the brochure but it took longer than we'd anticipated, due in no small part to the number of errors in the Drafts. The worst one was the location map they used; it showed us as being in a continuation of the lane which becomes our road. I explained that we are are definitely in X Rd. and not Y Lane. They 'corrected' the error by relocating our house a ½mile to the west! Never once did anyone ever apologise for the inefficiency, even when I commented that I felt that I should get a cut of the upfront fee for the time and trouble they were costing me. We didn't get the house we originally wanted and I gave a month's notice that we wouldn't be extending the contract. I was surprised when my daughter told me they were still marketing our house. I emailed all 3 email addresses and asked them to stop and to confirm that they had done do. They took it off their site but no one ever emailed me (I got 3 read receipts so I hoped that I would)I gave it 2 stars because Sarah was so good. But I've just remembered that when we finally got the brochure, there was quite a big error in it

Anne · 19 June 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with F&C

We’ve had a fantastic experience with F&C both in Manchester and in London. Mr Arma Kang took care of us in Manchester and Ms Jo Parker took care of us in London, or more specifically near East Grinstead.Ms Jo Parker was fantastic to deal with, extremely professional and efficient. She had a team around her with a fantastic photographer, a fantastic videographer whom also did drone filming and a marketing team that produced the most amazing brochure, window and online material.As to Mr Arma Kang it was a very pleasant experience too. He was very helpful, professional and efficient.I can truly recommend F&C and especially these two agents.

Ewa · 7 June 2024

★★★★★ 1/5

Trustpilot

It just gets worse....

This is my third attempt at resolving the situation. Having been contacted by the local agent last Thursday and accepting responsibility via phone, he kindly agreed to go away and consider a contribution towards the invoice. I was feeling positive that a wrong was going to be put right. Having incurred a bill of £1,000 as a direct result of being let down by Fine & Country, I received an email today offering a £250 contribution to the bill, on the condition that I remove my 1 star review. An absolute insult. I simply asked that the wrong doing was rectified and that the bill was settled, following agreement that Fine & Country were at fault. The email goes on to state that a 1 star review is damaging for the business... I had no hot water nor heat in winter with a young daughter .... Fine & Country you need to shine a light on your ethical practice.

Elizabeth · 12 January 2026

★★★★★ 5/5

Trustpilot

Dominique was a great support

Dominique was a great support, and answered all of my questions in a kind manner

Heloise · 28 May 2026

★★★★★ 5/5

Trustpilot

Excellent service by Fine and Country

The level of service we received by Fine and Country at Beccles was excellent. Rebecca and the rest of the team helped us every step of the way with our move from London to Norfolk. They helped us find the house of our dreams and navigate the process of the purchase and also helped with some aspects of our sale. The whole team are very friendly and nothing was ever too much trouble. I would not hesitate recommending Fine and Country if you are looking to move home.

Customer · 27 May 2024

★★★★★ 5/5

Trustpilot

Fine and Country are simply the best

Fine and Country are simply outstanding. They offer a professional, warm and inclusive service. Communication is always high level throughout the company, tracking and monitoring of your property is exceptional from start to finish. As a client, being kept informed, and knowing your property matters is an absolute game changer and adds enormously to client confidence. Fine and Country are superb and value their customers. Helen Lees in particular is a consummate professional. Helen inspires faith and trust, and offers a fresh and friendly approach throughout. Her people skills are simply amazing. along with her outstanding expertise and knowledge. Nothing is ever too much trouble for her, you believe in her ability and her determination to achieve your goal through a sale. I would highly recommend Fine and Country because they all deliver a first class professional service; they get the job done so well. They do what they say they will do. This is rare.

Wendy · 7 January 2026

★★★★★ 1/5

Trustpilot

They never answer phone or get back to…

They never answer phone or get back to messages. have been trying to get appointment to view a property they have on rightmove but all you get is an answering service who sai they will pass message on. ive trie 3 different Fine an country offices severl times over 3 days.

Glenn · 11 August 2026

★★★★★ 5/5

Trustpilot

Fine & Country: Outstanding service

Fine & Country (Diss branch) have been amazing from start to finish with our house purchase. We viewed a number of properties through them, taking our individual needs and requirements into consideration at every stage until we found the property we wanted. Tania was our initial contact who was fantastic throughout the beginning of the purchase process. Always happy to help and mediate between us and the vendor. Once the purchase was agreed we had the amazing help of Julie to get the sale over the line. It was quite a long and difficult process but Julie was outstanding and kept things on track when they could easily have gone wrong. Overall, a very professional and reliable estate agents who I would highly recommend to anyone wishing to purchase in the area. Not all estate agents operate at this level! Just brilliant. Many thanks... a glass of wine will be available to both Tania and Julie should they wish to pop round once we've moved in.

Customer · 30 April 2024

★★★★★ 5/5

Trustpilot

House Buying Experience

The Fine and Country Diss office have been brilliant during our house buying process. Special mention to Sue and Tania who couldn't have been more informative and helpful!

Phoebe · 8 January 2026

★★★★★ 1/5

Trustpilot

Acted unprofessionally. Avoid dealings

Had an offer accepted on a property this company was acting for. Was told that the property was removed from the market and was asked not to continue with viewings we had booked. They then called the week after to say they had accepted another offer. Would advise people not to view any properties this company is acting for.

Jerome · 18 May 2026

★★★★★ 5/5

Trustpilot

Asking price, strong follow up on process - what more could I ask for?

I have just exchanged on my four bedroom apartment in Chswick. The Chiswick branch on Turnham Green Terrace managed the sale process. My place is post-industrial and not really family orientated so I needed an agency who could bring non-trditional buyers. Within a couple of weeks and with strong interest I had an offer at the asking price and less than three months later we are heading to completion. Many thanks Daniel, Alice and Sara from a happy customer.

Keith · 17 February 2024

★★★★★ 1/5

Trustpilot

I have had a very poor experience with…

I have had a very poor experience with Jayson Maver whom I believe is from the Stourbridge/Kidderminster branch of this estate agent. Firstly, I did not hear anything from Jayson after viewing a property, which was very strange as usually estate agents follow up with you and are interested in your views of the property. Jayson did not follow up with me in any way. Secondly, Jayson ignored an email that I sent to him requesting a second viewing. It came across as though Jayson was reluctant to sell the property to me. I gave Jayson the benefit of the doubt and even called him to arrange a further viewing, to which he promised that he would get back to me immediately to confirm the viewing. I did not hear back from him again which is very unprofessional. I have never had an estate agent ignore communications for a viewing or appear so reluctant to sell a property. I can only conclude that Jayson's approach was due to some sort of discrimination and him not wanting to sell a property to a person of colour. This is not what you expect in this day and age, but I cannot think of any other reason for such a strange and unprofessional approach. I would avoid this estate agent in the future.

Adjoa · 12 December 2023

★★★★★ 5/5

Trustpilot

We recently marketed our home through…

We recently marketed our home through Fine & Country and all I have to say is wow! Marie has been incredible, her experience and passion superseded any hiccups along the way. From the photography , to marketing, to showing the home through the sales process. She is the consummate professional in all her dealings along the chain. I would not hesitate to recommend her and the team behind the scenes. Thank you F&C 🙏🏻

Colette · 13 April 2024

★★★★★ 5/5

Trustpilot

Exceptional customer service from start…

Exceptional customer service from start to finish, Matt Higgins made what could have been a complicated house purchase run very smoothly.

Kitty · 3 February 2026