5/5
TrustpilotGreat experience :)
Amber was great and very accommodating to allow us to make sure we were happy with the flat before we proceeded with the tenancy agreement! Thanks Amber :)
Trusted Agent profile · Stroud
Andrews Estate Agents reviews in Stroud
★★★★★
2,307 reviews across 2 platforms
24 King Street, Stroud, GL5 3DE
Part of Andrews, see every office.
Andrews's office in Stroud, at 24 King Street, is rated 4.7 out of 5 across 2,307 reviews on two platforms, including 184 Google reviews rated 4.5.
Reviews
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Agent replied · 24 August 2024
Thanks for your feedback Luca.
5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
5/5
GoogleAndrews of Stroud acted on behalf of the vendor in connection with our daughter's recent purchase of a property in the Stroud area. Paul Audritt, manager of the Stroud office, was very professional, helpful and proactive. Jill Edwards in sales progression was excellent and kept us fully advised as to the position throughout, dealing seamlessly with any problems that arose during the transaction. Paula Finn, also from the Stroud office, was very accommodating and helpful. Great communication - would recommend. Completed within just 5 weeks from receipt of the memorandum of sale.
5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
1/5
TrustpilotDon’t even think about going to Andrews Estate Agents
This has to be the most incompetent Estate Agents on earth, they are rude and ignorant, Please don’t get sucked in by them they are so unprofessional, they had my property since February it is now June , no communication whatsoever they have cost me a fortune, and I have to start over again. They have made me ill, they really don’t know what there are doing.I have since found out from reviews on trust pilot how bad they really are, so please be aware they are abysmal stay clear.
5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
4/5
TrustpilotPrompt and helpful attention
Prompt and helpful attention. Professional approach
Agent replied · 22 December 2024
Thank you, Theresa! We're glad to hear you found our service prompt and professional. We appreciate your feedback and look forward to continuing to assist you. Best wishes, Jake
5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Agent replied · 12 June 2024
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
GoogleFantastic service and efficient staff. Emily was very helpful and professional, I would definitely recommend.
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
5/5
GoogleMoving house is very stressful as we all know so having a friendly and professional agent in the loop is very welcoming! Thanks Jonathan :-)PositiveProfessionalism
5/5
GoogleCouldn't recommend Andrews sales more. John was very helpful, responsive and always came with a smile. Always quick to get back to any queries raised
5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Agent replied · 12 June 2024
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
1/5
TrustpilotVery poor service and lack of responsibility
I have found Andrews extremely difficult to deal with from the start of my tenancy to the end. I am in a joint tenancy and Andrews put all of the onus on the members of the household to find new tenants and organise new contracts without taking any responsibility for themselves. I joined as an individual, with another individual dropping out before i signed the contract. Andrews immediately tried to charge me their rent as well which i refused (i hadnt signed the contract) and was only resolved when the landlord got involved.As i am leaving the property, Andrews are retaining the same contract but changing the name of the tenants and i have had to state a number of times that my joint tenancy ends on my leaving date and i have no responsibility for their future tenant agreements. I would avoid using Andrews if at all possible in future as they try to force all responsibility for changing of tenancys onto the incumbent residents.
5/5
TrustpilotGreat proactive service
James and team are very responsive, they are also proactive and have really helped me find properties to view.
1/5
GoogleAppalling service from day 1 as a Tennant. On the day we were due to move in they realised the prosperity didn’t have an epc. Costing us an extra day van hire. The check out when we moved out, was done behind our back, well after we vacated the property. The refused to answer simple questions, such as “what inventory did you use” ? And frequently lied about information only to get caught out. Would never use them again
5/5
TrustpilotAbsolutely fabulous service from the…
Absolutely fabulous service from the staff at Andrews to mention just a few,Maria,Daniel,Nancy and everyone I've dealt with.Kind,professional,and would very much recommend.Thank you so much.
Agent replied · 12 June 2024
Hi Wendy, great to hear you had fabulous service from us and in particular Maria, Daniel and Nancy have been able to assist you and deliver great support. Thank you for your recommendation and the five stars! All the best, Laura.
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