Every review we hold for the Strood office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhere to start..
The most dishonest and unprofessional estate agent.
Calum wouldn’t not book a viewing with me as the place was apparently sold. Then I found out from seller that the property was not sold and that seller didn’t receive any offers either.
It was lots of hustle with them..
They killed it when they told us to collect the key from seller not from their office.
I deal with developers and estate agents on the daily bases but this was an EXPERIENCE.
Zuzana · 24 December 2023
Agent replied · 1 January 2024
Dear Zuzana,
I’m sorry you did not make contact directly with us relating to the service you feel you received from Robinson Michael and Jackson as we could have dealt with any concerns immediately for you .I will address the points you raised and clarify any inaccuracies. Upon receiving your online inquiry to view the property, we promptly reached out to you on the same day. A viewing was offered for the upcoming weekend, but you informed us of your unavailability.
Subsequently, the property garnered multiple offers from other viewings, a development we duly communicated to you. We continued scheduling viewings for the property, and you were subsequently booked for a viewing. It was beyond our control when you chose to directly communicate with the owner instead of continuing the conversation with us.
Between the exchange and completion stages, the owners informed us of a mutual agreement between you and them regarding the direct arrangement of keys, given your close proximity. Had we been aware that you preferred to collect keys from our office we would have gladly accommodated your request.
If you have any further enquiries or wish to discuss this matter, please feel free to contact Reece Cox, our branch manager, at reece.cox@robinson-jackson.com
★★★★★ 5/5
GoogleVery welcoming upon arrival and very accommodating whilst trying to gain a valuation.
Alex · 17 April 2026
Agent replied · 17 May 2026
Hi Alex, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleThe team at RMJ have been amazing during our purchase process, can’t thank them enough.
Charley · 1 April 2026
Agent replied · 24 March 2026
Hi Charley, Thank you so much for sharing your experience! We’re thrilled to hear that Tayla, Lee, and the rest of the team provided friendly, professional, and transparent support throughout your viewings and offer process. It’s wonderful to know that our communication has been helpful and that you feel well-supported as you move into the next stage with Charley. We really appreciate your kind words and look forward to continuing to assist you! Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleKitjia showed us a property and was welcoming and helpful to answer our questions
Sam · 8 April 2026
Agent replied · 11 May 2026
Hi Sam, thank you for taking to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleHad a great experience and very smooth dealing and Millie barnard was very professional and incredibly helpful.would very happily use Robinson and Jackson again.
Wayne · 15 January 2026
Agent replied · 15 May 2026
Hi Wayne,
Thank you so much for your kind words! We’re delighted to hear that Millie Barnard provided professional and helpful support throughout your experience. She’ll be thrilled to hear your feedback.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Best wishes,
Robinson Jackson, Lee
★★★★★ 5/5
GoogleTia was lovely in showing my mum aged 83 around a new property. Great job Tia
Pamula · 8 October 2024
Agent replied · 23 November 2024
Hi Pamula, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleFantastic service provided by Tayla, extremely helpful and made the viewing experience comfortable for myself and my business partner
Oluyomade · 24 February 2026
Agent replied · 24 March 2026
Hi Oluyomade, thank you for taking the time to write a review on your recent experience with us. We hope you're very happy in your new home. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleViewed this property on the open day. kitija showed me around, she was very accomadating and knoledgeable. Proffesional service.
Mark · 24 February 2026
Agent replied · 24 March 2026
Hi Mark, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleHas done a very good Job for us for buying our first property. Thank you so much 👍👍👍 …
Tess · 24 February 2026
Agent replied · 24 March 2026
Hi Tess, thank you for your review. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleMe and my partner had a viewing recently and was shown around by Kitija. She was very helpful and communicated with us brilliantly. She seems to be doing things very professionally and smoothly.
Jay · 21 October 2025
Agent replied · 21 September 2026
Hi Jay, thank you for your review. Many thanks RMJ Strood
★★★★★ 5/5
GoogleThe real stars of Robinson Michael and Jackson are Michelle and Tammy. They were extremely helpful throughout the 7 1/2month long process of purchasing our new property. These ladies continually chased and updated us frequently whilst having to navigate politics of said vendors who were seperating, which wasn't an easy task I can assure you, with a slow incompetent solicitor (Vendors) to boot. Thank you for frequently reassuring us. It was the only thing keeping us patient and enabling us to succeed in purchasing our forever home.
To add also, Nancey was helpful in arranging our viewing of the property we have just purchased. As that it self took 3 weeks to view after one viewing was cancelled.
Bex · 22 July 2022
★★★★★ 5/5
GoogleI cannot fault the professionalism and efficiency of the team at Robinson, Michael and Jackson. In particular, Tammy, whose efforts to progress our purchase were fantastic. Regular communication, contacting all the relevant parties - Tammy was key to ensuring the whole process progressed smoothly and in a timely manner.
Anna · 6 June 2022
Agent replied · 6 June 2023
Hi Anna,
Thank you for your kind words above.
We hope you are enjoying your new home!
★★★★★ 5/5
GoogleVery friendly staff and helpful in explaining forms to a first time buyer. Thanks Tia for your help.
Thomas · 8 October 2025
★★★★★ 1/5
GoogleCompletely rude and unprofessional sales chavs, sorry girls. Practically try to force you to receive marketing contact and argue on the phone with you like they’re talking to their mates, all because I didn’t want to give my personal email address and gave a telephone number instead. Refuse to contact sellers to let you view a property unless you give your entire life history to them because they want the commission.
Kitty · 3 June 2024
Agent replied · 17 June 2024
Dear Kitty, I have checked our system and I can't find any details of you having an association with our office. I would ask that you contact our branch so that we can deal with your enquiry on 01634 722777 or email Strood@robinson-jackson.com
★★★★★ 5/5
GoogleNancey was so helpful with putting in my offer. She sorted everything quickly and got back to me without leaving me hanging on. Really appreciated the kindness she gave in the difficult circumstances I am going through.
Terri · 27 July 2023
Agent replied · 1 August 2023
Hi Terri, thank you for your review. Kind regards, Reece and the team
★★★★★ 5/5
GoogleExtremely friendly and helpful team! Great and active service, Thank you for selling my property promptly!
Umair · 17 March 2026
Agent replied · 24 March 2026
Hi Umair, thank you for taking the time to write a review on your recent experience with us. We hope you're very happy in your new home. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleFriendly and helpful.
Robbie · 20 June 2026
Agent replied · 23 June 2026
Hi Robbie, thank you for taking the time to leave a review about your recent experience with us. Kind regards team RMJ Strood
★★★★★ 5/5
GoogleReece and Freya from the Strood branch have been phenomenal. Excellent communication, very honest and open in property recommendations and genuinely caring about our needs and circumstances. Excellent customer service. Freya even dragged …
Dave · 3 October 2025
Agent replied · 9 July 2024
Hi Dave, thank you for your review. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleI had an excellent experience viewing a property with Kitija. She was professional, knowledgeable, and genuinely attentive throughout. Her ability to answer questions clearly and offer thoughtful insights made the process smooth and …
Emmanuel · 3 October 2025
Agent replied · 3 October 2026
Hi Emmanuel, Thank you so much for your kind words and thoughtful feedback. It was a pleasure showing you the property, and I’m really glad to hear that you had a positive experience. I always aim to make the process as smooth and … More
★★★★★ 5/5
GoogleHaving dealt mostly with Michelle, we have had a great experience with buying our first home. Even with all of the complications that came with it we were assured every step of the way. Michelle has been faultless throughout the process and is highly recommended. Thanks all!
Harry · 4 August 2022
Agent replied · 31 May 2023
Hi Harry, thank you for your review. Congratulations on buying your first home and we hope to help you again in the future. Kind regards Reece and the team
★★★★★ 5/5
GoogleTayla been understanding and ready to listen to my concerns and questions. Very good customers service. Thank you
Alfia · 24 February 2026
Agent replied · 24 March 2026
Hi Alfia, Thank you for taking the time to write a review about your recent experience with us. … More
★★★★★ 5/5
Googlereally enjoyed working with millie she was super helpful, thanks again
Aaron · 15 April 2026
Agent replied · 15 May 2026
Thanks for your review, Aaron!
We’re really pleased to hear you enjoyed working with Millie and found her so helpful. She’ll be delighted with your feedback.
If we can assist you again in the future, please don’t hesitate to get in touch.
Robinson Jackson, Lee
★★★★★ 5/5
GoogleI have used this estate agent as a purchaser and now most recently as a seller and can honestly say they were brilliant in both instances. Everyone I spoke to at the branch were helpful and I was kept well informed all the way through. Cannot fault them at all.
Tarique · 27 March 2025
Agent replied · 17 June 2024
Hi Tarique, thank you for your review. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleA very big thank you to all the team at RMJ Especially NANCY for you help and advice
Thank you very much and hope to see you soon guys again in future
Gurvinder · 8 October 2025
Agent replied · 8 October 2026
Hi Gurvinder,
Thank you so much for your kind review! We're delighted to hear that you appreciated the team's efforts, especially Nancey's help and advice. We'll be sure to … More
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