Every review we hold for the Strood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust sold our house with RMJ Strood,All I can say is what a team from Reece Callum Michelle Jade and Tammy all deserve a 5 * review,Total stress free sale always kept updated on progress nothing was too much trouble for this team ,we had a turn around of 8 weeks which was amazing,can’t thank Strood team enough and would highly recommend.
Paul · 9 October 2022
Agent replied · 6 June 2023
Hi Paul, thank you very much for your review. It was our pleasure to help you with your move. We wish you and the family all the very best for the future. Kind regards, Reece and the team
★★★★★ 1/5
GoogleDefinitely would never sell or buy through these agents. Arrogant, untrustworthy, underhanded and unprofessional. If you don't complete in SEVEN weeks they will sell to someone else without warning. From other negative reviews it seems like this company actively encourages gazumping and does not care about buyers at all or any financial loss suffered. This practice only adds stress to an already difficult process, prioritizing personal financial gain over fairness. (Please refer to the other negative reviews for similar experiences.)
They also Charge for AML (Anti-Money Laundering) checks when many other agents do not, and refusing to refund when sales fall through, comes across as a predatory practice aimed at profiting from unfortunate circumstances
Having dealt with numerous agents for many years, I have never felt the need to write a negative review.
K · 24 September 2024
Agent replied · 24 October 2024
Dear Karen,
Thank you for taking the time to write a review about your recent experience with us. We sympathize with your frustration and would like to address some of your points.
As you were made aware when your offer was accepted, all of our properties remain fully advertised as available for sale until certain checkpoints in the transaction are reached. Your offer was accepted on July 17, 2024, and written confirmation was sent to you reconfirming our processes, which were also discussed on a telephone call
As of today, September 5, 2024, no progress on the purchase, both legally and financially, has been made. Your chosen solicitor failed to respond to any communication with us or the seller's solicitor, despite our constant efforts to contact you and your solicitor to advise of the urgency of this transaction.
The seller has now decided to accept an alternative offer from a party who had previously shown interest in the property. Had any progress been made from your side, the seller might have made a different decision. We do not profit from unfortunate circumstances; we follow the correct procedures to abide by anti-money laundering regulations.
We sympathize that you may now face some financial loss due to this decision. However, we cannot apologise for following our company processes and acting in the best interest of our clients, who decided not to continue with a transaction that showed no progress in eight weeks.
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleRMJ Strood Team have been a pleasure! They made my first time buyer experience easy. I was contacted and updated throughout the process and they were very approachable with any questions I had. Many thanks to Madison, Michelle, Charley & Nancey for being a part of of my experience
Seyi · 22 October 2023
Agent replied · 29 October 2023
Hi Seyi, thank you very much for your review. It was a pleasure in helping you buy your first home and we look forward to the day we can give you your keys. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleNancey was great, very pleasant and helpful,she kept me updated at all times. She recommended their mortgage advisor Ben and solicitor, that was so helpful as it was all in house.
Ben i must say is very good, i recommend him.
To all at RM& Jackson great team.
Many thanks
Denise · 25 September 2023
Agent replied · 1 October 2023
Hi Denise, thank you for your review. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleFantastic service from start to finish my property sold and completed a-lot quicker than expected, communication was fantastic which made the whole process a-lot less stressful thanks yo everyone at rmj. Would also like yo mention there soliciters would highly recommend using them as they were also very efficient.
Ben · 8 October 2025
Agent replied · 17 June 2024
Hi Ben, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleJess very helpful booking mortgage advisor
Joe · 12 September 2026
Agent replied · 16 September 2026
Hi Joe,
Thank you for your review. We really appreciate your feedback.
Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you.
We look forward to hearing your name mentioned in the future!
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleEmma has shown me around a couple of houses. I love her relaxed style and that she allowed me to wander at my own pace.
Joanna · 3 May 2026
Agent replied · 7 May 2026
Hi Joanne, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleWe had such a great experience with Robinson Michael & Jackson, especially with Kitija, who was amazing from the start. After just a quick chat, she completely understood what we were after and wasted no time setting up a meeting to get …
Mindi · 21 November 2025
Agent replied · 21 September 2026
Hi Mindi , Thank you for your kind words and lovely review for our Strood team. Thanks RMJ Strood
★★★★★ 5/5
GoogleI found Yasmin extremely helpful and ready to go out of her way to answer any questions in relation to either setting up the viewing of a property or providing answers to questions following a viewing. The service she provided and her level of professionalism is 2nd to none.
Enoh · 3 October 2025
Agent replied · 3 October 2026
Thank you for your kind words & we are pleased Yasmin was able to assist and help you.
RMJ Strood team
★★★★★ 5/5
GoogleReally appreciate Kitija arranging a recent viewing for us. She was professional, enthusiastic and especially good at communicating, following up over the phone and email and booking a valuation for us as well. …
Anna · 16 February 2026
Agent replied · 24 March 2026
Hi Anna, Thank you for taking the time to write a review about your recent experience with us. … More
★★★★★ 5/5
GoogleA massive thank you to Nancey, Jade and Charley. The whole team were superb and I cannot recommend them enough to anyone that is purchasing or selling a home. …
Jack · 8 October 2024
Agent replied · 24 October 2024
Hi Jack,
Thank you for your review! It was truly a journey helping you buy your first … More
★★★★★ 4/5
GoogleWe are really happy with the services we received. Even when there was a misunderstanding, the way the team handled it and resolved everything was honestly incredible. Their professionalism, patience, and support made the whole experience smooth, and we’re really glad we chose them to help us get our needs met.
A big thank you to the Lee team Millie, Ruby, Xanthe, Fel, Janet, for making the experience a great one. Highly recommended!
Grace · 15 December 2025
★★★★★ 5/5
GoogleThey’re very swift and responsive, emailed for a few properties and got a call back straight away from Freya with confirmation of appointments and helpful suggestions.
Emma · 17 April 2026
Agent replied · 17 May 2026
Hi Emma, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleWonderful experience, very supportive and informative team. Confident with suggesting the appropriate and most effective marketing approach. We felt that the advertising met the maximum number of people possible. Would definitely recommend.
Christina · 24 February 2026
Agent replied · 24 March 2026
Hi Christina, Thank you for taking the time to write a review about your recent experience with us. … More
★★★★★ 5/5
GoogleJess very intelligent and good customer service
Michael · 26 August 2026
Agent replied · 16 September 2026
Hi Michael,
Thank you for your review. We really appreciate your feedback.
Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you.
We look forward to hearing your name mentioned in the future!
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleReally helpful great communication
Gabriel · 13 September 2026
Agent replied · 16 September 2026
Hi Gabriel,
Thank you for your review. We really appreciate your feedback.
Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you.
We look forward to hearing your name mentioned in the future!
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleEmma showed us a property and we liked her relaxed approach to freely walk around the viewing. She was knowledgeable about the property and the owners
Demi · 8 April 2026
Agent replied · 11 May 2026
Hi Demi, thank you for taking to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleWell done for good customer service
Michael · 29 August 2026
Agent replied · 16 September 2026
Hi Michael,
Thank you for your review. We really appreciate your feedback.
Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you.
We look forward to hearing your name mentioned in the future!
Kind regards,
Team RMJ Strood
★★★★★ 5/5
GoogleBrilliant firm been dealing with Kitija, She is amazing, very quick on responses and very informative, i have dealt with alot of agents however she tops them all.
Jack · 23 March 2026
Agent replied · 17 May 2026
Hi Jack, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleI had a lovely phone call with Stuart, who was very knowledgeable and refreshingly down to earth. He completely put my mind at ease about renting out my property, and I wouldn’t hesitate to recommend him.
Kay · 15 January 2026
Agent replied · 15 May 2026
Hi Kay,
Thank you so much for your kind words! We’re delighted to hear that Stuart was able to put your mind at ease and provide such helpful guidance. Your recommendation means a lot to us, and we’re thrilled you had such a positive experience., The Robinson Jackson Lee Team
★★★★★ 5/5
GoogleWe have used RMJ for the last 15 years for both lettings and sales and they have never let us down. Reece Cox has been very helpful recently in helping us with valuations for inheritance tax.
Brian · 27 May 2024
Agent replied · 24 October 2024
Hi Wilbur,
That's fantastic to hear! It sounds like RMJ has been a reliable partner for your property needs over the years. Reece Cox's assistance with valuations for inheritance tax is especially noteworthy, it's great to have someone so helpful and knowledgeable during what can be a complex process. Here's to many more successful years of collaboration with RMJ! If there's anything else you need assistance with, feel free to reach out.
★★★★★ 5/5
GoogleReally impressed. The branch manager, Reece Cox, offered much needed advice on an house sale and has shown himself to be extremely responsive and fleet of foot. Also showed empathy and compassion at a very stressful time. Highly Recommend.
Seb · 17 December 2025
Agent replied · 17 September 2026
Hi Salima, Thank you so much for your wonderful feedback. We’re delighted to hear that Reece was able to support you during a stressful time and provide the advice and responsiveness you needed. Your kind words mean a great deal to our … More
★★★★★ 5/5
GoogleExcellent communication from the entire team, especially Jade and Charley who worked tirelessly. As sellers, from start to finish we were in safe hands. A huge thank you.
Vicky · 8 October 2024
Agent replied · 24 October 2024
Hi Vicky, thank you for your review. It was our pleasure to work with you once again. We hope you're very happy in your new home. Kind regards, Team RMJ Strood
★★★★★ 5/5
GoogleGreat choice of properties. Tia was very prompt in securing a viewing shortly after the initial enquiry and suggested another available property very promptly too. Very efficient service.
K · 8 October 2024
Agent replied · 23 November 2024
Thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
