Trusted Agent profile · Stratford-Upon-Avon
★★★★★
531 reviews across 2 platforms
53 Henley Street, Stratford-Upon-Avon, CV37 6PT
Part of Peter Clarke and Co, see every office.
Peter Clarke and Co's office in Stratford-Upon-Avon, at 53 Henley Street, is rated 4.7 out of 5 across 531 reviews on two platforms, including 77 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Peter Clarke and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-Upon-Avon.
Every review we hold for the Stratford-Upon-Avon office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Best!
Excellent service, professional, reassuring and patient! We have used Peter Clarke to sell most of our family homes and will continue to do so. All properties sold quickly once going to market and at a fair price. We fully trusted Peter Clarke in the entire selling process. Nothing was too much! Thank you
Thank you!!!!
5/5
TrustpilotPeter Clarke acted very promptly…
Peter Clarke acted very promptly when instructed, by us, to market our property.We were continuously notified regarding viewings and given feedback and details of offers made.Our sale was progressed very professionally and we were kept informed throughout the process.We would not hesitate to recommend them and would definitely use them again in the future.
Thank you Mr and Mrs Swift, we really appreciate your great feedback.
2/5
TrustpilotNot a very good service
Not a very good service, doors and windows left open and unlocked after viewings.No ongoing update on progress or offers.We had to keep chasing the agent to get up to date information.Too much emphasis on reasons why people would not buy the property and no information about offers that had been made.
Dear Mr & Mrs Allen, Thank you for your review although we are of course sorry you feel this way. We would like to comment however that in relation to offers, all offers were followed up in writing and we then had a meeting with Mr Allen in the office to discuss them. In regards to the progress once a sale had been agreed, I can see from the file that extensive sales chasing was carried out and I would be more than happy to provide you with a copy of this if you wish as I can see that overall we never went more than two or three days without speaking to someone linked with the transaction. In regards to the door we are deeply sorry for the occasion this happened. Please do feel free to contact me to discuss this further. Many Thanks, Camilla (01789 415 444 option 2 or Camilla@peterclarke.co.uk)
1/5
TrustpilotWould not recommend
Would not recommend, staff left and nobody was picking up his emails! No contact and no updates unless I chased for information. Not even advised keys available for collection and a month since purchasing and we even had to chase to ask if did hold a key!
I am sorry to read of your experience with Peter Clarke & Co and can only apologise that you feel you have not received good service. Unfortunately due to the Global Pandemic and being in National Lockdown the majority of our staff were on Furlough leaving only a couple of members of staff having to look after our 6 offices remotely as all offices were closed. On completion of purchasing a property your Solicitor will advise that you are able to collect the keys from the selling Agents. Whilst our offices were closed, our phone lines remained very much live and therefore you would have been able to arrange key collection. As you had been liaising directly with the Vendor, we understand that you collected keys directly from them.
5/5
GoogleOur conveyance process was rather difficult and protracted but we had excellent help and support from Peter Clarkes.
Thank you for your review Mr Hunter!
5/5
TrustpilotProfessional, reliable, excellent!
Matt, Renee and the whole team at Peter Clarke were amazing at organising both our sale and purchase. Professional, reliable, helpful, easily contacted for advice when needed, we couldn’t have asked for more. They were excellent! We’d definitely use them again and recommend them to everyone.
Thank you Chloe!
5/5
TrustpilotAlthough we didn't in the end purchase…
Although we didn't in the end purchase a property through Peter Clarke we were extremely impressed with their attention to detail, sensitivity and willingness to assist in any way possible. An absolute pleasure to work with and will definitely consider Peter Clarke & Co, again in the future.
Thank you Mr Herrick-Blake it's great to hear your feedback although you didn't eventually buy through us, thank you. Please let us know if we can help in the future.
1/5
TrustpilotWas a tennant for 2 years
Was a tennant for 2 years Shockingly bad service as a tennant Taken 4 weeks to get deposit back after vacating the property Was hit with a £60 cleaning bill despite the flat being cleaner when I took it over
Dear Mr MilstedI can only apologise for the delay in returning your funds. Unfortunately, the case was being dealt with by a member of staff who is no longer with the company and it seems that this has caused some delay during the transition period and restructuring of the team, however, your case was dealt with in line with industry standard timelines and legislative requirements. Once picked up, the case was dealt with as quickly as we were able. Regarding the deduction for cleaning, the need for cleaning was highlighted in the end of tenancy report, carried out by an independent 3rd party and was felt to be fair by the landlord of the property. I note that several other items were noted but these were deemed, quite rightly, to be the result of fair wear and tear.Regards Barney Smith MNAEA MARLAPartnerPeter Clarke & Co LLP01789415444barney@peterclarke.co.uk
1/5
TrustpilotRUDE & IGNORANT
Had a viewing on a property in Alcester, put an offer in with the director, heard nothing back despite calling the office and leaving messages! RUDE & IGNORANT are the 2 most accurate words I can use to describe this estate agency!
Dear Mr King, thank you for your review. I have spoken to the Director and I understand he has been in contact with you. We do apologise for any miscommunication from our side as customer service is extremely important to us. If I can help in anyway please do contact me via email barney@peterclarke.co.uk or call 01789 415444 option 2.
5/5
TrustpilotExceptional Service
We had a great time dealing with Peter Clarke. They were very efficient and a lovely team to work with. Highly recommended and will certainly use them again in the future. Thank you everyone at Peter Clarke.
Thank you for your review
5/5
TrustpilotSold a property in Solihull through…
Sold a property in Solihull through Russell Petterson at the Henley office. Russell delt with everything himself from start to finish. Had buyers lined up within 2 weeks and completed in 2 months at a price better than we expected.
Thank you very much
5/5
TrustpilotThe Cottage
We were kept informed throughout the sale of our property, the staff were very helpful and polite.
Thank you Mrs Smith, we're so pleased for you it all went through in the end.
5/5
GoogleWeve been renting a property through Peter Clarke for 3 years now, and couldn't ask for better service. Every aspect of doing business with them has been excellent. Friendly, efficient, and professional. Just a pleasure to deal with. Thanks guys!! Nigel and joPositiveProfessionalism
Thank you Nigel, it is a pleasure doing business with you.
5/5
TrustpilotPurchase
We bought a house through Peter Clarke, it was quite problematic, however, Renee and Matthew were very supportive and helpful both before and after completion.
5/5
GoogleProfessional and to the point, kept us well informed during the process, and as stress free as a house sale can be.
Thank you Mr Hughes
5/5
TrustpilotFrom day one all the staff have been…
From day one all the staff have been professional and helpful.Great people to deal with.They made the process easy and straightforward which helps when you have the stresses of moving.A big thank you
4/5
TrustpilotSale Of Two Properties
Customer service from the whole team was professional from start to finish.Could not give five stars as there would be nothing to strive forNo bullying tactics, just good old fashioned decent customer serviceWould recommend that particular branch to anybody
Thank you for your lovely review
1/5
TrustpilotMake sure you check your legal packs…
Make sure you check your legal packs especially around boundaries on new properties. The implications of our experience took 2 years to sort and thousands of pounds.
Dear Mr Blackburn, we are sorry to hear of your experience when buying a new build property. As selling agents we are not responsible for sorting out boundaries as this would be the responsiblity of your Solicitor prior to exchange of contracts. However, if we can help in anyway please feel free to contact us on 01926 870145
5/5
TrustpilotExcellent service
Excellent service, the agents give good detailed feedback and viewers are well vetted. A buyer was found immediately and the in house sales chaser kept us up to date and all staff were very helpful. We are incredibly pleased with the service and would happily recommend Peter Clarke.
Thank you Mr Packwood Ace, great feedback and very pleased the sale went smoothly.
5/5
GoogleI am very happy with the service provided by Peter Clarke. The attention to detail and regular communication assured me that the process of finding and vetting tenants for my properties was thorough. I highly recommend this professional service.PositiveProfessionalism
Dear Miss Davies-Bonnar, Thank you very much for recommending our service!
5/5
TrustpilotI have nothing but praise and thanks…
I have nothing but praise and thanks for the staff at Peter Clarke.They have kept me informed, and advised every step of the way .I can honestly say without the communication and support I would have pulled out , because the process was so complicated.
Thank you! We wish you every happiness in your new home and look forward to taking your current keys, and replacing them with your new ones!
5/5
TrustpilotWe can highly recommend Peter Clarke at…
We can highly recommend Peter Clarke at the leamington office, excellent service throughout our process of purchasing, always extremely helpful and efficient! Thank you to all of you! Larissa
Thank you Larissa!
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. We would not be in our dream home without Russell. I would highly recommend Peter Clarke, and will definitely use them for any future sales or purchases.
Thank you for the fantastic review
5/5
TrustpilotReview of Peter Clarke & Co
Review of Peter Clarke & CoI found Peter Clarke & Co to be both helpful and efficient, and based on my experience with this company, I would have no hesitation in recommending them.
Thank you for your review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peter Clarke and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-Upon-Avon.
