Bovis Homes West Midlands Stratford-upon-Avon reviews

★★★★★ 1/5

Trustpilot

Would give them a minus if I could.

Would give them a minus if I could.To date they have left me with no heating or hot water on two occasions for more than 4 days in winter time with a child under the age of three years in the house. This is all within the first two years of living in my property so while under warranty not that it makes any difference to their couldn't care less attitude! I have also had water coming through my lounge ceiling on one occasion, water coming through my kitchen ceiling on another occasion both times due to faulty installation and cheap parts. The respect they show when you complain that your downstairs cloakroom has faeces overflowing onto the floor due to an outside blocked drain is to tell you it wouldn't bother the site manager as he is an ex squaddie.In the words of Alan Sugar Bovis are a total shambles and I have resorted to paying a professional to correct their poor workmanship and then take them to small claims court.They are the only 2 star builders in this country for a reason....take your money elsewhere!!!

Kerri · 30 November 2017

★★★★★ 1/5

Trustpilot

Thay care about customer only to the …

Thay care about customer only to the point when you pay money to them, after that tay don't care. House are made not up spec which they introduce and as you to sign them, thay use as cheap as possible probucts and getting them to fix any snags it is a BIG challenge, 28days promise to fix snag is a big lie, thake year or to two get anything done and not always fixing is any good, NHBC wareanty another lie thay will do anything to avoid any repair, so my advice don't buy from Bovis, not worth the money and you will end up years of problems.

Bogdan · 30 November 2017

★★★★★ 1/5

Trustpilot

We abandoned the purchase after 4.5 …

We abandoned the purchase after 4.5 months waiting - because Bovis changed the plans without telling us!!!!!!!My son decided to buy new build after a previous purchase fell through. We foolishly thought that it would be relatively hassle free.We could not have been more wrong.It was made clear from the outset that we were only interested if the flat was built exactly as per the detailed technical drawings that we inspected. We even took photos of the original to ensure we knew what was agreed.During the very, very long build process we repeatedly asked to view the property (as per the Bovis Homebuyers Charter), but were fobbed off with excuses as to why this wasn't possible.A few days before exchange, we gained access by stealth, and were astounded and shocked that a wall had been constructed where a half hieght bannister should have been in the lounge area. This completely changed the appearance and visual appeal of what was already a very small flat.It was then clear why we had been denied access during the build, and Bovis admitted it was a "carpenters mistake". Subsequently this "mistake" was changed to become "health and safety" and "services routing". None of which changed the fact that we were expected at the 11th hour, to buy something different to that which was agreed. Clearly it was hoped that by presenting us with a fait-accompli so close to exchange meant that we would simply accept their "mistake"!We said we wanted the stud wall removed and rebuilt as per the agreed drawings - a reasonable enough request we thought but it was refused.When escalating to the regional Sales Manager we were told by her that "Bovis don't have to sell us the flat at all - and in fact she had decided that she wouldn't sell it to us now anyway"! When we challenged her attitude, the response was that until exchange Bovis have no obligations whatsoever and can do just what they like.Although it was going to cause considerable inconvenience we decided to withdraw from the sale the following day.Bovis agreed to refund all reasonable costs - however they even managed to get that wrong and underpaid the agreed amount . It took several weeks to get the refund of money we were legally entitled to and that they had agreed to pay!!!All in all a totally, unbelievably bad buying experience. I read the public comments that the new Bovis CEO makes about his commitment to overhaul the dire customer service reputation of Bovis and I smile. The customer service commitment from the CEO obviously has a very long and painful journey to make before it lands on the desks of the customer facing staff. As they always say - "Let Buyer Beware"!!! In the case of a Bovis Home that is unfortunately more true than usual.Unbelievably Bad

John · 14 November 2017

★★★★★ 1/5

Trustpilot

"Built by people who care"

....Yeah right! Built by a bunch of shoddy contractors who win the contract by being the cheapest. Surprisingly, this doesn't translate to 'people who care'Already wasted 3 days of Holiday to have contractors in the house fixing things, now we need to book another 3 days off work to have them fix more things that should have been right from the start.Their customer services manager was flat out rude and unprofessional, decided to tell me about an unfortunate accident he had that led to the loss of a limb...great but we're here to talk about the problems with a quarter of a million pound house I just bought mate, not to tell each other stories of bad things that have happened to us.Buying a house is stressful, but buying a bovis home is like chewing glass

C · 2 November 2017

★★★★★ 1/5

Trustpilot

Don't believe a word they say

Told the house will be ready at the end of April, then mid May, then end of May, then end of June. Today told end of July with a baby due in two weeks. Disgrace of a company!

Gavin · 19 June 2024

★★★★★ 1/5

Trustpilot

Bovis Homes are bogus homes ....don’t dare to buy

Bovis Homes are liars and cheaters.The houses are absolutely are built with very poor workmanship and low quality.sales to customer care and regional director all are liars doing false promises to the customers,Its beenclose to 12 months still struggling with never ending snags and major structural issues. I strongly suggest not to buy Bovis Homes and don’t make your personal life more stressful and complicated. I strongly recommend government to take action on such fraudulent companies and close them permanently.I’m forced to give single star as I don’t have an option to give negative stars and it’s a shame.

Sapbo · 12 October 2017

★★★★★ 1/5

Trustpilot

Our first home the most dreadfully disappointing experience thanks to Bovis

If there was a zero star category I would have chosen that option. Buying a Bovis home has been the worst ordeal ever. I wouldn't wish it on anyone. There are individuals who happen to work for Bovis who I honestly believe are good people. However, Bovis have made purchasing our first home the most dreadfully disappointing experience. Deficiences are not addressed, numerous emails not even acknowledged, customers are treated with contempt as we don't matter because 'we will not ever buy another property' from them. Very poor quality and workmanship compared to other builders, customers receive very little *important* information about their new home, customers struggle to achieve a resolution when defects are reported...A horrid nightmare which has only started less than a year ago.Have a chat with homebuyers to get to know their true situation to make an informed decision about buying from Bovis. Beware of 'the optimistic bias' that would make you believe that you are at a lesser risk of being yet another Bovis Victim.

Guadalupe · 3 October 2017

★★★★★ 1/5

Trustpilot

The worst thing I ever did in my life was buy a Bovis house

The worst thing I ever did in my life was buy a Bovis built home. They were rude, patronising, always rushing you. Then they built us an awful house, full of issues. They made a massive error in our kitchen and when we asked for it to be fixed they threatened us with legal action. The site manager had CCTV on our property and tried to blackmail us into backing down. They’re a disgusting vile company full of money grabbing shoddy builders and managers who only care about £££ and take no responsibility for people’s lives and wellbeing. I hate Bovis - don’t buy Bovis, unless you like making a bad investing. You’d be better off burning your money.

Kimberley · 3 October 2017

★★★★★ 1/5

Trustpilot

I purchased a Bovis home with my …

I purchased a Bovis home with my husband and children January 16, we moved in July 16, the hell began, the house was not finished, holes in the walls, uneven floors, cracks in doors, wonky bannisters, wonky garden walls, creaky floors, missing roof tiles, scratched kitchen panels, plinths didn't fit properly, wonky kitchen cupboards, leaks, 4 ceilings needed replacing, rubbish under cupboards and bath panels, holes in cement in garden, cracked tiles in bathrooms, leaking toilets, mould, mastic slapped around windows.I could go on and on.Communication does not exist with Bovis.We had to pay for a structural surveyor.It was the most stressful time of our life.NEVER EVER WOULD I RECOMMEND THIS AWFUL COMPANY.We are still waiting for work to be fixed. Natalie Otter

Natalie · 3 October 2017

★★★★★ 1/5

Trustpilot

I wouldnt trust bovis homes to run a…

I wouldnt trust bovis homes to run a bath never mind a building site. My motor was parked by 1 of their sites and their fork driver crashed into it. Destroyed 1 side off it. Ive asked the site foreman several times for a repair date which he doesnt have a clue about. Its been a month now. Surely this cant be legal????

Angry · 15 August 2022

★★★★★ 5/5

Trustpilot

It's a shame so many people have had …

It's a shame so many people have had bad experiences with this company. We bought our house last year in Exeter and have received the best support we could ask for. Snag lists builds, we send an email and the problems are rectified. We noticed the soldier course above our rear door was wonky, only an aesthetical problem and it was rebuilt within a week.In think the problem must lie with area managers? Bovis homes in Cranbrook are Great!

Jacob · 1 December 2017

★★★★★ 1/5

Trustpilot

Four unsolicited texts in the space of…

Four unsolicited texts in the space of two hours is almost harassment. How they got my number is beyond me but I will never engage with this bunch of cowboys.

Michael · 11 October 2024

★★★★★ 1/5

Trustpilot

Nothing but pain from start to finish

Nothing but pain from start to finish. Very poor quality build an absolute lack of attention to detail or willingness to fix snags from 15mm gaps under doors, un-level floors, radiators not plumbed correctly, mould from a lack of drying out and scuffs and marks from the tradesmen. Arguing with them over every point, completely unwilling to go that small extra step to make you feel like a valued customer. DO NOT BUY BOVIS!!!!!

Mr · 18 December 2019

★★★★★ 1/5

Trustpilot

They act like a scam

They act like a scam. Filled in enquiry with phone number, but then they will send email telling you that's no phone number to contact you - and the email account they sent is not monitored + bounced back. Tried to call them 3 times and no one pick up. Poor experience and definitely not further proceeding with them

Mike · 21 October 2022

★★★★★ 1/5

Trustpilot

Over 3 years in and still having my …

Over 3 years in and still having my house pulled apart. They should get 0 stars. Quality is the poorest. Moved out twice already and it's still not over.

Helen · 6 January 2018

★★★★★ 1/5

Trustpilot

How Bovis get any stars at all beggars…

How Bovis get any stars at all beggars belief! If they spent a fraction of the money on rectifying the massive defects in their bodged new builds, as they spent on fighting claims through the courts .... buyers of their properties would show them some respect. They have wrecked hundreds of lives, mentally and physically ... not to mention the financial side! Disgusting, irresponsible firm led by a CEO who put profits before people!!

Peter · 28 October 2019

★★★★★ 1/5

Trustpilot

One word sums up my experience... gutted

One word sums up my experience of Bovis. Gutted. I'm gutted that my dream home is not even close to that, I'm gutted that I'm still having to battle for the most basic things to be completed even after nearly two years and I'm gutted that I'm treated with such disrespect and courtesy by the Bovis staff.I give up with them and would absolutely never buy from Bovis again. Appalling operations and disgusting company.

Joe · 25 April 2019

★★★★★ 1/5

Trustpilot

Several latent defects including

Several latent defects including, knowingly fitting a split toilet waste, loft extraction vents in the wrong place, flexible ducting creased and bent thus full of water, mouldy garage and loft. One issue after another. Poorly built, building standards ignored.

Stuart · 24 February 2024

★★★★★ 1/5

Trustpilot

Two years of complete headaches

Two years of complete headaches. Bovis are without doubt the most unprofessional company that I have ever experienced. They deliver your property late and the problems that we have had to overcome are too many to list. The customer services team are beyond useless, they rarely reply to you and are totally useless at getting anything done. You are promised things and they never materialise!We would never ever buy a Bovis home again.

Alex · 14 March 2019

★★★★★ 1/5

Trustpilot

Awful company - avoid

Awful company. Been on our house 16 months now and still nowhere near having everything rectified. They build the houses so quickly without any standards or checks. So far we have had 3 months of work with unqualified handymen botching that now needs re doing. Is a painful process that has put me off buying a new build again, especially a Bovis new build. Something really needs to be done to regulate this industry.

James · 3 December 2017

★★★★★ 2/5

Trustpilot

2 years of excuses and poor workmanship

Been in our house 2 years. We’re very lucky compared to others that we had lots of snags (115) - but no structural issues unlike others.Customer service is terrible. If you don’t get snags completed before you move in, you’re in for a very very long wait.Bovis have no pride in their work. Very much a ‘that will do’ approach. Such a shame when you compare to other house builders.

CJS · 2 February 2020

★★★★★ 1/5

Trustpilot

Build Quality

We bought our home in June 2015 and have had numerous issues with the build quality. We had to move out for three weeks whilst Bovis employed a contractor to reinforce our floors to rectify deflection issues (wobbly joists). Bovis build on the cheap and cut corners, and hope that customers will roll over and take it. I wouldn’t buy from Bovis again and wouldn’t recommend them to anyone that I know.

Phil · 2 May 2018

★★★★★ 1/5

Trustpilot

where is the Goverment from that pain

I do know what can i say and what can I write that companies do not care about anything I feel government support them because I told I will take legal action the meaning for they said to me hate your face on the wall.who save us ,trust pilot is good web the must handle that to the government to people pain the voice as well.

David · 16 November 2020

★★★★★ 1/5

Trustpilot

Purchased one of the show house on the…

Purchased one of the show houses on the Millwood Meadows development in Redditch. Constant problems with poor plumbing. Can't get access to leaks. Holes left in the render after they took away their signage and never filled.Poor customer service who are not helpful.

Simon · 7 September 2023