Bovis Homes West Midlands Stratford-upon-Avon reviews

★★★★★ 1/5

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Bumbling Bovis Build Quality

I purchased a four bed Bovis home in May 2017. From day 1 we have had problems here they are...shared toilet coming away from wall (removed 3 times to reinforce the wall to support the toilet). One occasion flooding the downstairs loo because it wasnt done right upstairs. Decorating standards poor. 22 defects on the render of the house still to be sorted promised to be done spring 2019!.(we will see), ensuite toilet loo off the wall 2 times to support the loo (third time due for repair Jan 2019). Holes in wall patched over with paper then painted over. Render beading cut too short over windows. Lead flashing to short and bodged to extend. Whole house outside has to be painted once the render repairs are done so that the colour matches. Kitchen fitters due January 2019 to raise half the kitchen as its not level. Have had to wait nearly 2 years and only getting it done as my patience finally went as they weren't going to do it. Customer service is non existent. No-one knows what the other is doing . Build quality is pathetic. Contractors are not bothered and take no pride in the work. Who should be held accountable...site managers firstly. The should be keeping a tight leash on contractors, then the building inspectors who allow crap to be passed off. All they are interested in are the £7,000 plus bonus they get if they meet targets. Would i buy a new build again.........NEVER

Stephen · 15 January 2019

★★★★★ 1/5

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Whether its new built or old house from…

Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....

00chiraj00 · 18 December 2018

★★★★★ 1/5

Trustpilot

Whether its new built or old house from…

Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....

Stallion · 18 December 2018

★★★★★ 1/5

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BOVIS BOGUS Homes

I am trying to sell so, BOVIS homes are wonderfully crafted by skilled artisans who are attentive to every detail. The Customer service is brilliant answering questions intelligently and quickly responding to the needs of the customer to ensure BOGUS home ownership is delightful.But the reality really is different.I Purchased house and moved in OK. we seemed to be lucky and didn't have the problems some of my neigbours were experiencing until a pipe under the bath separated for some reason. Maybe the electrical insulation tape that was used to jamb the pipes together could not hold on anymore...But according BOGUS this is OK and it is not a fault because it didn't fail within 2 years, and it wasn't raised in the snagging list (maybe because it was hidden behind the bath panel). BOGUS,BOVIS said claim against my home insurance who will then be able to make good the poor workmanship of their incompetent contractor.; and make good the damage caused by their handiwork.In conclusion BOGUS homes cannot be trusted to build houses and their customer service stinks.I have purchased and lived in 5 NEW homes during my life and this is the worst by a country mile. the house is now in good condition because I have put right the crappy work done by BOGUS.

Kevan · 30 November 2018

★★★★★ 1/5

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Pretty much the same issues as all the…

Pretty much the same issues as all the other bad reviews on here. When reporting plumbing issue when first moved in, was accused by sales staff of having a bad attitude. Had many problems with my house, the snags don't really bother me but the sink and bath blocks all the time with what looks like sewage. My boiler broke down this morning so don't have heating or hot water. Reported to Bovis, told they would sort out but still (23 hours later) I haven't heard anything. Just feel totally gutted and feel like crying. I'll keep going until it gets sorted or until it kills me ! Thanks Bovis.

Kirsty · 17 November 2018

★★★★★ 2/5

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Well its been a long 2 years of problems

Well its been a long 2 years of nothing but problems with our new home. Lets be honest Bovis Homes have some great designs in wonderful locations and this is what attracted us to the company in the first place along with the fact the price was right with a lot of extras thrown in. The initial experience of sales was great but when we moved in and the first two weeks were out of the way we were handed over to Bovis customer service in Exeter. They are awful, poor communication if any at all, they would not accept the professional snagging company report at first but finally agreed to look at it properly. workman would turn up without appointments to carry out work that was not agreed and finally I even managed to get to speak to the regional executive manager who promised the earth and delivered very little mainly because even he could not get his team to come and agree a works schedule. Well now our 2 year warranty is over and we had to get the NHBC involved, house is finally livable but the last 2 years has been nothing but hell having to deal with Bovis and there incompetent staff and systems. We were moved out of our home twice for a week each time to fix the ceilings in the lower floor only to find out that they had changed the design of the house and not put rafters in at 400cm gaps but rather 600cm gaps which means the they have had to come back and brace the ceiling jousts. Would I recommend them to any one else, absolutely not, that is until they sort there systems and staff behaviours out because it could of been so much better if they'd just done the job right in the first place.

Jonathan · 24 October 2018

★★★★★ 5/5

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FLAWLESS

My partner and I have had the most incredible experience with Bovis in Brockworth, Gloucester. From the sales and advice team to the site managers, it has been the most flawless experience we could have ever hoped for. The house had very minimal snags, and anything that was noticed was dealt with very quickly and with such ease. We truly could not be happier and are extremely grateful to Colin in sales and Matt on site who have made us feel so valued - no amount of effort was ever too much for them and we are beaming with joy and gratitude as a result. Thank you Bovis!

Shannon · 19 October 2018

★★★★★ 1/5

Trustpilot

No No No

Been in for almost a year. Two weeks ago snagging started and now they are arguing about what is to be done. Site Manager full of it. What he wasn't going to do! Bovis have now referred us to the NHBC to get things rectified - they have no shame. Never sign it off until everything done.Do not buy from them ever. We still don't even have a correct street sign and just to cap it all the field that we overlook is now going to be developed with 100 houses.

DS · 5 October 2018

★★★★★ 2/5

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Started so well but now you get no response

The selling piece was positive - much better than other builders and when I first moved in they were great. As I was moving in on my own they even put up the curtain poles for me and helped me carry heavy furniture that I couldn't manage on my own. Unfortunately a year later though the snags aren't done including missing tiles off the roof. Despite ringing and emailing several times they ignore you. Such a shame as it started so impressively.

Kirsty · 14 September 2018

★★★★★ 1/5

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House Builders from Hell

I am reluctant to even give them 1 star. I purchased a house from them 2 years ago and it has been the worst experience. They are rude, lazy, nothing is even completed to a high enough or even good standard. It's a real bodge job with these homes. The houses are so tightly packed in you can hear people sneeze 4 houses away which helps even less because the poor quality windows. The gardens are terrible with turf that never grows and the floorboards aren't even down properly. Aside from all of that you can't even attempt to enjoy your house because they haven't cleared off site yet even 2 years on. They do 2 hours of work then go home.

Izzy · 7 September 2018

★★★★★ 1/5

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Zero Star Builder

Horrendous - please don’t be conned by the well rehearsed sales pitch. Purchased 4 bedroom home at Semele Park in December 2016 and still waiting for snags to be repaired. Bovis simply do not care for their customers following exchange of contracts. I have repeatedly emailed Chief Executive Greg Fitzgerald only to get the same response of a delegated authority for members of his team to resolve my issues - to no avail! I have been repeatedly ignored, fobbed off and even threatened by Bovis employees - utterly deplorable!

Craig · 2 September 2018

★★★★★ 4/5

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Good value, but be warned on telecomms situation.

Overall my new Bovis home is built to a good spec. There are minor niggles, as one would expect, but they've been excellent in dealing with issues promptly once reported. I suppose the main concerns are the troubles that goes with living on a building site - they could do a lot more to improve access, condition of the roads, and dust - and the illegal monopoly on telecomms access. There are better builders perhaps, but I feel like I've got good value for money.

Dave · 17 August 2018

★★★★★ 1/5

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Con artists never buy from bovis

I would give bovis no stars if I could, they sold the house I put a deposit on to someone else and did not let me know or my solicitor know with no refund of deposit and flooring money, we where ready to exchange and my solicitor only found out 3 months later causing me to lose the house my buyer to be homeless looks like I had a lucky escape reading the reviews from other buyers. DO NOT BUY FROM BOVIS.

Karen · 10 August 2018

★★★★★ 1/5

Trustpilot

Absolutely Abysmal

Absolutely abysmal following purchase of the property 5 years ago. Many snagging issues took multiple visits to resolve and uncovered cheap substitute materials as a cause. Landscape gardeners that appear 5 years late and in multiple ways damage the landscape they are supposed to be enhancing.Roads still not adopted and tarmaced 5 years on due to disagreements with United utilities (local water company). The senior management including Roger Bebbington couldn’t care less.

James · 13 May 2021

★★★★★ 1/5

Trustpilot

Terrible aftercare service

The Bovis experience actually didn't start too badly for us, however a year after moving in to our property we have discovered issues with the quality of the workmanship on the roof, leading to water flowing down every wall. The customer care team are very good at apologizing, but unfortunately not at rectifying the problem, responding to voicemails or calling us back whenever they promise that they'll get on it straight away. 3 months after reporting the issue we have received a roofers report that falsifies the issue (having had an independent third party look at the problem) in order to avoid conducting a proper repair. Still fighting to resolve the problem before it causes further damage.Terrible aftercare service - suggest you avoid or brace yourself for a bumpy ride!

Darren · 21 March 2018

★★★★★ 1/5

Trustpilot

Awful company

Awful company, poor build work, terrible customer service and a huge lack of empathy or care. Our house is only 8 months old but we already need all our floors ‘fixing’ properly despite being ‘fixed’ three times already. They don’t care at all once you have moved in and get handed over to customer ‘care’. This is a second Bovis Home and we bought this one because we were reassured that it was better, they had learned their lessons etc. All total rubbish of course as nothing has changed and never will. Please do not buy one of these dreadful, poorly made Homes.

Hayley · 27 February 2018

★★★★★ 1/5

Trustpilot

Dont go there!

If you are looking to buy a house with this company don't bother, run in the opposite direction! We have had no end of problems from the start of our journey all the way through to having our snagging list completed, which is still outstanding 2 months after completion with 2 days annual leave wasted. Builders claiming they have booked the trades and then just not turning up. The customer service is shocking and they quite clearly only want your money they do not care about you or your home they are building for you!

Stacey · 8 February 2018

★★★★★ 1/5

Trustpilot

Builder not to be trusted, the lies are never ending.

This company should be avoided at all cost. We moved in two and a half years ago, over three months later than told by the sales rep. This was the number one of many lies during the ensuing period to date, 12 Jan 2018. Far to many problems to list here but some of the major ones as follows;2 floods, lots of minor leaks, wrong fans installed, attempts to fix creaking floors, three times & still waiting. Ceilings re- fixed and re-plastered. Garden re-lawned at our expense, fed up waiting for Bovis, still trying to get money back. Latest email requesting flooring issues fixed and refund of monies...”sorry too busy to answer you”! If you want an unnecessary amount of stress in your life, buy from Bovis. Look at BHVU on Facebook,Over 2500 members all with masss of problems.

EDWARDS · 12 January 2018

★★★★★ 1/5

Trustpilot

Bought a new build- sold as our forever …

Bought a new build- sold as our forever home, as our first house purchase back in2015. We reported over 50 snags within the first few weeks. Since then we had to move out 4 months after moving in (while immently due a baby) and again, 2016 just before Christmas. They have re-laid our ground floor 4+ times, finally getting to an acceptable standard. While here for the floor, revealed door frames too small for the holes (all of them!) But at first said "we are not here for that"! I said it's poor customer service to reveal such poor work and not offer to fix it, so EVENTUALLY they did. All snags have taken 3 years to complete! The other issues we encountered include: stairs that are not square with the house, air bricks put too low, belongings not removed when concrete floor broken up (dust on/in everything we own, and electrical sockets, fire alarm, boiler), extremely poor communication from after sales customer care, dust painted into our walls, shower doors fitted so you step out onto a toilet!, washing machine transit bolts left in despite claiming all our appliances had been 'tested and ready to use'!, and taking until this coming February to have a meeting to discuss any possible 'goodwill'. They are not quality, do not tell the truth and will not rectify things efficently. Despite the long list of issues, their lack of communication bothers me the most. Problems happen, ok, all we expect/hope is that they would be keen to solve them. Not so. I would never recommend buying from Bovis, esecially as a first time buyer as from my experience once they have your money they do not care about 'customers'. If it was any other purchase we could demand a refund as the house was not fit for purpose, sadly we are here till it sells.....

Jess · 7 January 2018

★★★★★ 5/5

Trustpilot

Excellent service, we recommend!

Me and my partner have only recently brought our home through Bovis. Throughout the entire process the team at The Chase, Wincanton have been excellent. Kerry always kept us updated with their progress and she was always there if we had any questions. We can’t fault a single member of the team and we would happily recommend them to friends and family. Obviously with new builds there’s going to be a few snags, but no problem is too much hassle for the site managers (Kris and Dave) and the rest of the team. We can’t thank them enough.

Kat · 22 December 2017

★★★★★ 1/5

Trustpilot

Avoid Bovis Homes, don't deliver as advertised!!!

Purchased a new home in 2016 and had over 150 snags and rectification. Customer service is non existent and approach a year in the property and still have major issues outstanding. Have complained to head office and customer care but have never got a response. There motto is just words and as soon as you have exchanged they have your money and it is downhill.The sell there home with the promise of a NHBC warranty which is not worth the paper it is written on and even if they agree a resolution Bovis just ignore it anyway. My advice would to be to avoid this company at all cost as you'll never get the house they advertise!!!!

James · 30 November 2017

★★★★★ 1/5

Trustpilot

Bovis Homes

As other bovis victims have said.....They will quite happily tell you you will be moving into your dream home, but it will all go down hill very quickly.Do not use their recommended conveyancing solicitors - they are on bovis side and will do anything bovis say.Not the dream home we hoped for.Too many "snags" to mention on here, I would be going for ages.NHBC are no help and the guarantee is not worth the paper its printed on.I have spoken to other people online who have said that all new builds are the same.

Emily · 30 November 2017

★★★★★ 1/5

Trustpilot

Shocking treatment - Once they have your money they don't care!! Buyer beware

We bought a house from Bovis and the problems started the day we moved in, that's when our living nightmares began, the whole house vibrates, it has structural issues which they have now left us to find and fix. We have moved out twice for works to be done to try and remedy this, however this hasn't worked. Bovis do not want to know, they play games.. passing you about to different departments dragging it on so they hope you will eventually give up, cause you stress and frustration. The NHBC don't want to know. You end up having to organise for structural engineers to find the problems and solicitors to fight the case as they don't want to know once they have your money. No one in their whole lifetime should have to go through this nightmare!

Allison · 30 November 2017

★★★★★ 1/5

Trustpilot

Would give them a minus if I could.

Would give them a minus if I could.To date they have left me with no heating or hot water on two occasions for more than 4 days in winter time with a child under the age of three years in the house. This is all within the first two years of living in my property so while under warranty not that it makes any difference to their couldn't care less attitude! I have also had water coming through my lounge ceiling on one occasion, water coming through my kitchen ceiling on another occasion both times due to faulty installation and cheap parts. The respect they show when you complain that your downstairs cloakroom has faeces overflowing onto the floor due to an outside blocked drain is to tell you it wouldn't bother the site manager as he is an ex squaddie.In the words of Alan Sugar Bovis are a total shambles and I have resorted to paying a professional to correct their poor workmanship and then take them to small claims court.They are the only 2 star builders in this country for a reason....take your money elsewhere!!!

Kerri · 30 November 2017