Connells Stratford-upon-Avon reviews in Stratford-on-Avon

★★★★★ 5/5

Google

Oliver Devereux helped me through the entire process getting us a superb location in Stratford Upon Avon Town Centre. Thank you so much Oliver. You were very diligent through the whole process of referencing and other associated checks and kept in touch at every stage. Would highly recommend Connells. Well done Oliver and thank you so very much.

Daniel · 11 November 2023

★★★★★ 5/5

Google

Ella Collings was extremely professional with a friendly manner. She was very informative regarding the property we viewed and the local area. All in all, very happy with the service we received.

Christina · 8 February 2025

★★★★★ 5/5

Google

Excellent service. Jordan kept us informed throughout the whole process. We would definitely recommend.

Sarah · 3 September 2025

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

I have been looking for a rental home recently and been dealing with a young man called Sonny. He has been so helpful and understanding and has gone above and beyond in order to help with my search. I would not hesitate to recommend Sonny and Connell's if you are looking to let or rent a property.

HBRE · 11 November 2023

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Izzy and Ella have been on the ball from the start, trying new strategy’s and keeping me informed. Our house is a Park home which are not easy to sell, so took a while in a difficult market, but we have now sold and are delighted. We have had a good experience with the team at Connells in Stratford.

Matthew · 4 September 2025

★★★★★ 5/5

Google

I spoke with Ella over the phone about a property I was interested in, she was really helpful with all the questions and worries I had - amazing service from her - Thank you Ella!

Matthew · 6 November 2024

★★★★★ 1/5

Trustpilot

Bed bug infestation untreated.

Bed bug infestation untreated. I moved 3 months ago and from day 1 I reported we have a bed bug infestation and they have dodged responsibility for the last 3 months. They pass the emails from one side to the other and blame the tenants for their behavior. The place was furnished, but the fridge was broken, the washing machine is still broken after 3 months, the hob was broken and the place was overall in unlivable condition, despite the checklist report saying everything was fine. We trusted the report, but the reality was different and was reported from day 1 and they just ignore everything.

Luisa · 11 December 2025

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls. In the end, they refused to give me the apartment and refused to refund my deposit. This has been extremely unprofessional and stressful, and no customer should be treated this way.

Kola · 3 December 2025

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 5/5

Google

Ella was brilliant. So friendly and helpful!

Anna · 26 September 2025

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 5/5

Google

We recently bought our first house with the invaluable assistance of Leigh Eastham. No matter that the house was being marketed by a different agent, Leigh went above and beyond, often taking meetings at short notice or unsociable hours to support us through every step. His genuine and personable approach made us feel very comfortable from the outset, and we never felt pressured into a particular path. Leigh's advice and expertise went much further than the mortgage itself, and he was able to help us with every aspect of the process. Such a level of service is very rare to find these days. I couldn't recommend him more highly.

Sam · 12 November 2019

★★★★★ 5/5

Google

Ella Collings was always available to answer any queries I had about the sale of my park home and got back to me straight away. Thank you for your support throughout the process.

Lynne · 3 November 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened. Instead of focusing on the mortgage details, the advisor spent over 1 hour and 30 minutes (Including 1 hours for remortgage) trying to sell me additional products like life insurance, will-writing services, and other add-ons that I never asked for. When I repeatedly asked whether there were any hidden fees, legal fees, or other costs I should be aware of, he kept insisting that the new lender would provide a £500 cashback that would go directly to the conveyancer. I trusted his explanation. This week, reality hit me: My conveyancer sent me a bill of £898, which I was never warned about. When I called Connells, the advisor could not give a clear answer, and later I was simply told that I must pay the amount upfront and that the £500 cashback may cover part of it when it eventually arrives. On top of that, my conveyancer informed me that I must still pay my old lender £1,044 on 1st December (my usual direct debit), which will be refunded later as an overpayment. And to add more pressure, there is an additional £900 payable to the new lender. So within the same week, I am expected to pay around £2,842 , something I was never prepared for because Connells failed to explain the financial commitments properly. Not everyone has money sitting around, and this situation has pushed me to a point where I fear missing direct debits, damaging my credit score, or having to borrow money from friends (which I hate doing). None of this is my fault, it is the result of poor, unclear, and incomplete information given by the advisor. Connells calls these individuals “Mortgage Advisors”, yet when you ask for advice they say, “we cannot advise you.” So what exactly are customers paying for? I work full-time and do not have the luxury of running after different parties to correct avoidable mistakes. I trusted Connells to handle this professionally, but instead, I ended up with stress, unexpected costs, and a total lack of transparency. My suggestion to Connell that to train your advisors to focus on mortgages, not upselling irrelevant products. Be transparent about costs. And respect the financial realities of customers. This experience has been extremely disappointing, and I do not feel that I received the service I paid for.

Saeed · 24 November 2025

★★★★★ 5/5

Google

Faiz and Millie were very friendly and helpful.

J · 3 September 2025

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 5/5

Google

Ella was very good at chasing the satus of the purchase and with ensuring that all the parties were kept up to date. Many thanks.

Paul · 8 February 2025

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

My sale finally completed yesterday, was looked after by Ella and Izzy, both very supportive and professional, my buyer made it hard work for them, wasn't the best sale I've experienced (down to my buyer being an idiot) but with Ella and Izzy updating me when they could and very prompt with emails and queries, would definitely recommend Connells.

Dea-louise · 15 July 2025

★★★★★ 5/5

Trustpilot

Connells Dorchester

Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.

D · 11 January 2024