Trusted Agent profile · Stratford-on-Avon
★★★★★
1,872 reviews across 3 platforms
11b Meer Street, Stratford-upon-Avon, CV37 6QB, Stratford-on-Avon, CV37 6QB
Connells's office in Stratford-on-Avon, at 11b Meer Street, is rated 2.2 out of 5 across 1,872 reviews on three platforms, including 182 Google reviews rated 4.6.
182
Reviews on Google
This office
1
Reviews on Facebook
This office
1,689
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Connells Stratford-upon-Avon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-on-Avon.
Every review we hold for the Stratford-on-Avon office, from every platform, shown as written. First names only.
5/5
GoogleJordan has been great all the way through and even while he was away he kept me up to date with the latest and chased my mortgage provider. Super happy and would 100% recommend Jordan.
Thank you for your kind words and for trusting Jordan to handle your mortgage needs! We're thrilled to hear that you had a positive experience and would be happy to recommend Jordan to others. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPoor at communication
Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back. Called up to get feedback on our viewing as we waited for the agent to turn up so we could have a chat first... the agent never turned up. We left just in case and when we checked our CCTV, they never came to the house. When we called up to ask why, they gave us feedback and when we said we checked the CCTV and saw they never attended the viewing he was a little thrown and agreed they didn't attend the viewing. I would not trust this company to sell your home.
5/5
GoogleJordan was a massive help for us. Explained every step of the process and was on hand to assist whenever needed. Really appreciate the hard work, thanks Jordan!
We are so grateful for your kind words! Jordan takes great pride in providing exceptional service and we are happy to hear that you had a positive experience with us. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotStaff
Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.
1/5
TrustpilotTerrible experience
Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.
1/5
TrustpilotI Am not happy with the service i…
I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.
5/5
GoogleConnells has been a massive help to my home hunt. All of the agents have communicated with respect and expediency, and manage a host of quality flats to choose from. I found my dream home with this company and have assisted me along the way with their property management platform and correspondences. One of the agents, Millie, has been very helpful whilst I was travelling to and from my previous residence to set everything up.
We are thrilled to hear that you had a positive experience with our team at Connells! It brings us great joy to know that we were able to help you find your dream home and make the moving process easy for you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUseless
Useless. Don’t want to help or speak to you unless it is regarding you paying rent. Property management do not follow anything up or rush to complete any jobs. The property I was renting had no hot water and no heating in the middle of winter and I had to chase property management for months to even get them to get someone out to look at the issues I was having. If my dream home came up and estate agent was Connells, I wouldn’t even consider renting / buying it.
1/5
TrustpilotThe worst letting agent I dealt with.
The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.
5/5
GoogleAbsolutely top quality customer service. The whole team we dealt with (Izzy, Dan and Ella) all went above and beyond to help us complete a speedy sale. I would highly recommend this team without reservation. High quality in every aspect e.g. communication and service.
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust about to complete on my property sold through Connells. Ella has been amazing throughout keeping me informed.
Thank you for sharing your experience with Ella and Connells! We are thrilled that she kept you informed and made your property sale process smooth. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas a very pleasent experience. Which was helped out by the letting a department. Faiz was very polite and helped out when needed which made a great day.
We are so happy to hear that you had a pleasant experience with us! Our team takes pride in providing excellent service, and we are glad Faiz was able to make your day even better. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIzzy and Ella at Connells in Stratford were wonderful. They were approachable and prompt in their communication and their advice was professional and helped us achieve a speedy completion.
Thank you for the kind words, it was a pleasure working with you! We strive to provide fast and professional service at Connells and we're so glad Izzy and Ella were able to assist you efficiently. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotParkway
Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home. Natalia and Stew
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
1/5
TrustpilotLandlords - look elsewhere
Landlords, look elsewhere! Rent collection works, but everything else with Connells Property Management has been a shambles. I experienced falsified inspection reports, requests to approve unlawful actions, ignored rent reviews for over a decade, questionable inventory and reference practices and unauthorised spending. Communication broke down to the point tenants dealt with me directly, making Connells fees a waste of money.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
5/5
GoogleAnais Green is a very professional and transparent member of your team. Our first interaction with Anaïs was a great pleasure and made us feel welcome instantly. Very informative of the properties she has shown us. Extremely supportive when it comes to any applications put through. Absolute credit to your team
Hi Lee, Thank you so much for your wonderful 5* review! We're delighted to hear that Anaïs made such a positive impression and provided you with excellent support. She truly is a credit to our team. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you very much Connells for the service provided, James and Ella were fantastic. We can certainly say that Connells agency is the best place to buy a house the staff are very attentive and professional. Thank you very much once again. We are very happy with the choice.
Many thanks Melinda for the fantastic 5* review. I have passed your flattering comments onto our Stratford Upon Avon branch. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery poor experience with Connells
Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges. I also had major problems getting my deposit refund, with poor communication and conflicting information from staff. The whole process has been stressful and frustrating. I will not be using Connells again.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse. They significantly undervalued it even after comparable evidence was supplied to them. The house in question is on the same street as my own and I have been informed by various other companies that this should have been used. Stay clear of this company, ideally check that this company will not be providing any valuation reports on your properties..
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Tell us what you need and we'll put you in touch. Connells Stratford-upon-Avon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-on-Avon.
