Connells Stratford-upon-Avon reviews in Stratford-on-Avon

★★★★★ 5/5

Google

Jordan made the mortgage application process as easy and stress-free as possible, turning what can be an overwhelming experience into an exciting one. He was always in contact, keeping us in the loop and answering our calls promptly whenever we needed clarity. He even worked after hours to reassure us and keep us updated on the progress. Can’t thank him enough for helping us get our dream home thanks to his hard work and perseverance. Absolutely brilliant service!

Kim · 22 October 2025

★★★★★ 5/5

Google

I engaged Connells in Stratford-upon-Avon to provide mortgage brokering and support with conveyancing on my new property. Jordan Curley is an excellent broker - very knowledgeable, patient and makes time for you as a client. I was a first time buyer and he walked me through everything step by step. He went above and beyond to make sure the process went smoothly and successfully, and that mortgage products and insurances were suitable for my individual circumstances. My offer was not accepted on a property - after I told Jordan he took time to suggest another property to me in the same area that matched my requirements, and made a personal call to another agent to see if it was still available and how flexible the asking price was so it could work with my budget. I viewed the property, loved it and had an offer accepted. As a direct result of Jordan's intervention I found my dream house and was able to secure a mortgage I could afford to make it happen. Would highly recommend.

Adam · 1 September 2025

★★★★★ 3/5

Google

Renting Experience Only, Lettings Team is Great, but Everything Else is a Hassle The only reliable team here is the lettings department, led by Faiz Khan. They’re dedicated, responsive, and actually get things done. However, everything else, maintenance, contract renewals, and general support, is painfully slow. Emails go unanswered for weeks, and follow-ups are ignored. The only way to get any progress is by calling the lettings team, who thankfully step in to chase things up. I’ve been waiting over a month for a £100 refund after calling out an emergency plumber, but the maintenance team keeps brushing me off with the same generic response: "No update, will chase it," despite multiple follow-ups. Bottom line: If you're renting, the lettings agents are helpful, but maintenance, contract renewals, and general support are frustratingly unreliable.

Harsh · 9 March 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I’ve recently had to deal with Connells Stratford-Upon-Avon and my estate agent who is called Faiz has been really good with me and always communicating and keeping me in the loop with the process what’s been ideal to suit my busy work life. He’s a top guy and will be going places within the estate agent community! Thank you again Connells and Faiz for your hard work and support in the process. I’d highly recommend to anyone! All the best, Syd ⭐️⭐️⭐️⭐️⭐️

Syd · 13 July 2024

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I had an excellent experience working with both the mortgage advisor and estate agent at Connells Estate Agents Stratford upon Avon. while purchasing my first home in July 2025. From the start, my mortgage advisor, James Johnson, was incredibly knowledgeable and patient. He took the time to explain my options clearly, answered every question promptly, and helped me secure a great rate despite a few complexities. He made the process feel much less overwhelming and was always just a phone call or email away. On the estate agent side, Ella & Izzy was equally impressive. Professional, friendly, and happy to help. They coordinated everything efficiently and kept me informed at every step. Thanks to their teamwork, I completed my purchase smoothly. I can’t recommend Connells Estate Agents Stratford upon Avon enough, they truly went above and beyond to make the whole process as stress-free as possible.

Sylwia · 1 August 2025

★★★★★ 5/5

Google

Millie has been great throughout the process, really friendly, professional, and easy to talk to. She showed me around the property, answered all my questions clearly, and kept me updated along the way. Made the whole experience feel straightforward and stress-free.

Luka · 17 September 2025

★★★★★ 5/5

Google

I have dealt with Faiz Khan for a while now as he manages my property portfolio for me. I cannot recommend him enough. Always at the end of the phone when required, always giving me updates as and when required. For the price I pay the service and trust is absolutely phenomenal! I would recommend using Faiz to anyone! 6* review if I could.

Tom · 6 November 2024

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Great experience so far with Connells! Ella has been extremely helpful throughout. Fast to respond to any questions and going above and beyond in gathering further information regarding properties of interest.

Matthew · 15 November 2025

★★★★★ 5/5

Google

Jordan has been great all the way through and even while he was away he kept me up to date with the latest and chased my mortgage provider. Super happy and would 100% recommend Jordan.

Artisan · 3 October 2025

★★★★★ 5/5

Google

Jordan was a massive help for us. Explained every step of the process and was on hand to assist whenever needed. Really appreciate the hard work, thanks Jordan!

Sam · 21 November 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Connells has been a massive help to my home hunt. All of the agents have communicated with respect and expediency, and manage a host of quality flats to choose from. I found my dream home with this company and have assisted me along the way with their property management platform and correspondences. One of the agents, Millie, has been very helpful whilst I was travelling to and from my previous residence to set everything up.

D · 15 November 2025

★★★★★ 5/5

Google

Was a very pleasent experience. Which was helped out by the letting a department. Faiz was very polite and helped out when needed which made a great day.

Thomas · 3 October 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Izzy and Ella at Connells in Stratford were wonderful. They were approachable and prompt in their communication and their advice was professional and helped us achieve a speedy completion.

Lucy · 5 September 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026