Connells Stratford-upon-Avon reviews in Stratford-on-Avon

★★★★★ 5/5

Google

We had a very positive experience with Connells throughout the purchase of our new home. A special thank you to Izzy Miller, who was fantastic throughout the process. Izzy was approachable, responsive and incredibly helpful, particularly during the more stressful final stages of the purchase. She kept communication flowing between the different parties, regularly followed things up for us and worked hard to help get the purchase over the line. We'd also like to thank Jordan Curley, who we interacted with during the initial stages of our purchase. Jordan was extremely helpful in explaining the different steps involved in buying a property and talking us through some of the nuances around mortgages. As buyers, having someone take the time to explain the process clearly was genuinely useful. Buying a house inevitably comes with its stressful moments, but the support and communication we received from the Connells team made a real difference. A huge thank you to Izzy and Jordan for their help, and we'd happily recommend Connells to anyone buying a property.

Sanjay · 10 September 2026

★★★★★ 5/5

Google

I had a very positive experience with Connells Estate Agents in Stratford Upon Avon when looking for two bedrooms to rent. They helped me find a place in good time and the whole process was very smooth and easy from start to finish. A special thank you to Faiz and Millie they were incredibly helpful throughout the entire process from the property viewing right through to the final move in day. Faiz answered all my questions especially the ones I was finding difficult and made everything much clearer and less stressful. Millie was also helpful and explaining everything in details regarding the move to my new home. Her support really helped me confident and well prepared. Overall I am very greatful for the professional and friendly service I received. I would really recommend Connells Estate Agents to anyone looking for a smooth and well supported renting experience.

Lyn · 10 March 2026

★★★★★ 5/5

Google

Me & my partner had a really good experience working with Jordan on our mortgage. Communication was clear & he always helped us whenever we had a query, always made time for us if we had a problem and was very helpful in giving us guidance to overcome the problems. We really appreciate the support and would definitely recommend Jordan to anyone looking for a reliable mortgage advisor. He has been amazing.

Jase · 10 May 2026

★★★★★ 5/5

Google

We honestly couldn’t have asked for a better mortgage advisor. From the start, Jordan was friendly, approachable, and always happy to answer my (many!) questions. He explained everything in a way that made it easy to understand and was completely upfront and honest throughout the whole process. What really stood out was that we never felt like he was trying to make money out of us. It genuinely felt like he cared about finding the best options for us. Jordan made what could have been a stressful process feel smooth and manageable. We couldn’t recommend him more, and will be reaching out for more help in 2 years time!

Hollie · 10 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Google

We switched to Connells after making little to no progress with our previous estate agent, and the difference was noticeable straight away. Whole team was really helpful throughout the process, but special thanks to Jordan, who was always supportive and responsive. Even when queries came up later during conveyancing process, he was always quick to respond and help get things moving forward. Highly recommended.

Bartłomiej · 10 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Jordan was absolutely fantastic throughout the entire mortgage process. Professional, knowledgeable, and always quick to respond, he made everything feel smooth and stress-free from start to finish. He took the time to explain everything clearly, kept us updated throughout, and genuinely went above and beyond to help us secure the right mortgage. We really appreciated his support and guidance throughout. Highly recommended, thank you again, Jordan!

Yahiya · 10 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with Connells while buying my home. The team was extremely customer-focused, taking the time to understand my needs and guiding me through the process with clarity and professionalism. What really stood out was their quick and efficient response to every query, which made the entire journey smooth and stress-free. A special thank you to Ella, whose support and attention to detail were exceptional. She was proactive, approachable, and always ready to help, making the experience truly positive. I highly recommend Connells for anyone looking for a reliable and client-oriented estate agency.

Sonia · 10 January 2026

★★★★★ 5/5

Google

We had a great experience working with Jordan on our mortgage. Although there were a few bumps along the way, Jordan made sure we got our mortgage offer. Communication was clear and timely, and he kept fully in contact with us throughout the whole process. We really appreciate the support and would happily recommend Jordan to anyone looking for a reliable mortgage advisor. He has been amazing!

Lauren · 10 April 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

It was cool. There was no problem at all with contact. Weekends, abroad, night I could ask Jordan for advice like I was talking to a friend. I don't know much about banking or legal regulations, and I know even less about British regulations but everything went smoothly. I hope he'll be there for the next mortgage

Lukasz · 10 May 2026

★★★★★ 5/5

Google

Jordan made the mortgage application process as easy and stress-free as possible, turning what can be an overwhelming experience into an exciting one. He was always in contact, keeping us in the loop and answering our calls promptly whenever we needed clarity. He even worked after hours to reassure us and keep us updated on the progress. Can’t thank him enough for helping us get our dream home thanks to his hard work and perseverance. Absolutely brilliant service!

Kim · 22 October 2025

★★★★★ 5/5

Google

If you have a mobile home to sell don't hesitate to use Connells ,mine was on the market with another agent for over 12 months and not sold ,I changed to Connells and first person to view after just a week made me an offer ,they did all the paperwork necessary for the purchase and it was all completed just one week later ! They delt with the park owner for me and it was such a relief not having to do the paperwork myself as that part was a big worry. A big thank you to Lauren for selling it so quickly and to branch manager Izzy ,both kept me up to date instantly on the whole process.

Anna · 10 October 2025

★★★★★ 5/5

Google

A process that initially felt overwhelming was made simple thanks to Jordan. He was always available to answer my many questions and made everything as smooth as possible. He took the time to ensure I understood each step, all with a friendly and approachable attitude. I couldn’t have asked for a better mortgage advisor!

Molly · 10 May 2026

★★★★★ 5/5

Google

I engaged Connells in Stratford-upon-Avon to provide mortgage brokering and support with conveyancing on my new property. Jordan Curley is an excellent broker - very knowledgeable, patient and makes time for you as a client. I was a first time buyer and he walked me through everything step by step. He went above and beyond to make sure the process went smoothly and successfully, and that mortgage products and insurances were suitable for my individual circumstances. My offer was not accepted on a property - after I told Jordan he took time to suggest another property to me in the same area that matched my requirements, and made a personal call to another agent to see if it was still available and how flexible the asking price was so it could work with my budget. I viewed the property, loved it and had an offer accepted. As a direct result of Jordan's intervention I found my dream house and was able to secure a mortgage I could afford to make it happen. Would highly recommend.

Adam · 1 September 2025

★★★★★ 5/5

Google

I had a great experience with Faiz and Milly at Connells. They were both incredibly helpful, professional, and supportive throughout the whole process of getting my home. Everything was handled smoothly and efficiently, and they made the experience stress-free for me. I really appreciate their effort, highly recommended!

Abbas · 10 May 2026

★★★★★ 5/5

Google

I had an excellent experience working with both the mortgage advisor and estate agent at Connells Estate Agents Stratford upon Avon. while purchasing my first home in July 2025. From the start, my mortgage advisor, James Johnson, was incredibly knowledgeable and patient. He took the time to explain my options clearly, answered every question promptly, and helped me secure a great rate despite a few complexities. He made the process feel much less overwhelming and was always just a phone call or email away. On the estate agent side, Ella & Izzy was equally impressive. Professional, friendly, and happy to help. They coordinated everything efficiently and kept me informed at every step. Thanks to their teamwork, I completed my purchase smoothly. I can’t recommend Connells Estate Agents Stratford upon Avon enough, they truly went above and beyond to make the whole process as stress-free as possible.

Sylwia · 1 August 2025

★★★★★ 5/5

Google

Izzy has been amazing with the house buying process! I can’t recommend them enough and they have been there to answer any of my questions especially as a first time buyer!!! I can’t applaud them enough!❤️❤️

Olivia · 10 July 2026

★★★★★ 5/5

Google

I would highly recommend James Johnson's mortgage services at Connells! As a first-time buyer, I had numerous questions, and he consistently made me feel comfortable and supported, addressing all my concerns without any judgment. He truly went the extra mile throughout the entire process, right up to the completion. I would wholeheartedly suggest him to any first-time buyer or anyone in the market for a new home. Beyond grateful!

Sophie · 10 October 2025

★★★★★ 5/5

Google

Buying your first home is one of those things that sounds exciting until you’re actually in it, then it just feels like a lot of forms, jargon, and waiting. Jordan cut through all of that. He didn’t just find us a mortgage, he actually explained why it was the right one. No waffle, no pressure, just straight answers. At one point he was on annual leave and still found time to chase our provider and drop me an update. I wasn’t expecting that from anyone, let alone someone who was supposed to be off. Honestly the process went smoother than I had any right to expect. A big part of that was Jordan. If you’re about to go through this and you’re dreading it, get him on your side first.

J · 10 June 2026

★★★★★ 3/5

Google

Renting Experience Only, Lettings Team is Great, but Everything Else is a Hassle The only reliable team here is the lettings department, led by Faiz Khan. They’re dedicated, responsive, and actually get things done. However, everything else, maintenance, contract renewals, and general support, is painfully slow. Emails go unanswered for weeks, and follow-ups are ignored. The only way to get any progress is by calling the lettings team, who thankfully step in to chase things up. I’ve been waiting over a month for a £100 refund after calling out an emergency plumber, but the maintenance team keeps brushing me off with the same generic response: "No update, will chase it," despite multiple follow-ups. Bottom line: If you're renting, the lettings agents are helpful, but maintenance, contract renewals, and general support are frustratingly unreliable.

Harsh · 9 March 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Really positive experience so far, the team have been doing their best to find me the right place and have been super helpful throughout. Special thanks to Lizzy who’s been absolutely wonderful, friendly, and great to deal with. Highly recommend!

Christine · 10 January 2026