Abbotts Countrywide Stowmarket reviews

★★★★★ 5/5

Google

While the overall process of buying was long, drawn out and frustrating, Emily was a constant bright light the whole way through - always quick, efficient, easy to get hold of, and a genuine pleasure to work with. Emily is perhaps the single most energetic and enthusiastic person I've met, and I'd have no hesitation in recommending her.

Robert · 3 October 2022

★★★★★ 5/5

Google

Extremely pleasant staff, after using a lot of other agents to find our perfect home. Abbots was the only ones that had the patients to listen to our needs and helped us through the whole process.

Brett · 4 May 2024

★★★★★ 5/5

Google

Great communication from start to finish. Property sold in 6 days. Very pleased with the service we received.

Steven · 23 May 2026

★★★★★ 5/5

Google

Such a good estate agent, have helped me and my other half get our first mortgage really do appreciate their time and help🥹! …

Ellie · 13 March 2026

★★★★★ 5/5

Google

Abbotts have been marvellous in selling my house. Communication has been fantastic. Always giving feedback from viewings. Hayden sold my house , what more can I say. Thank you to the Team as well.

Jo · 13 December 2025

★★★★★ 5/5

Google

Since placing our house on the market with Abbotts, Stowmarket we have had nothing but good service from the whole team, especially Emily and Kayleigh who have been very good at keeping us informed and giving us good advice.

Jo · 30 June 2023

★★★★★ 5/5

Google

Would like to thank the team at Stowmarket Abbotts for all their help with making the purchase of my home possible with extra thanks to Sean Chadwick who helped me so much with chasing solicitors, and arranging viewings at short notice. I would highly recommend using Sean and the team from Stowmarket Abbotts

Brodrick · 4 May 2024

★★★★★ 5/5

Google

Great service, first class integrity. Very helpful and friendly!

Norman · 6 April 2026

★★★★★ 1/5

Google

Worst Experience and service from Abbotts- Me and my Partner are very unhappy with the service we have received from the Abbotts Stowmarket branch. We firstly enquired about a leasehold property in April. We were quick to get a response from one of the estate agents and were promptly offered a viewing. Before the viewing the Estate agent said to us the property was restricted to people with relations to the mid-Suffolk area. We were told this should be fine. Almost straight away we were given Torc24's number to call. Torc24 were very helpful and I can’t fault them. We completed our assessment and affordability checks and were accepted in principle for the mortgage. Granted it took us a while to gather all of the required paperwork for the mortgage. I sent Abbots updates regularly out of courtesy to show that we were still very much interested in the property. When we finally got our paper work together and approved we were given an appointment with a mortgage advisor from Torc24. Abbotts were quick to contact us after ignoring all of my emails in between. We had our meeting with our mortgage advisor who approved us for the mortgage and processed all of our information ready to submit to the Leander. My bank details were also taken ready to withdraw money for the Mortgage advisor cost, Insurance policies, and mortgage. I was also told to find a solicitor asap. Late the following day I received a call from Abbots to say we are not eligible for the property as we have no relation to Mid-Suffolk and there was nothing they could do other than apologise. We understand that these things happen when searching for/ buying a house but we should have been made aware of this before the viewing let alone submitting a mortgage. The whole process has been very unprofessional and a complete waste of time with Abbotts and we won’t be using them again and warning others not to go with them.

Rosie · 30 June 2023

★★★★★ 5/5

Google

Great team, thank you all! Recommended after a successful sale.

Dom · 13 March 2026

★★★★★ 5/5

Google

So pleased I chose Abbotts to sell my house. Simon, Emily and Tim were absolutely fantastic, always helpful and always there to answer any questions you might have while going through the process. They are very professional and very friendly and approachable. Highly recommended. Thank you all so much! Kevin Gouldsmith 😊

Kevin · 30 July 2020

★★★★★ 5/5

Google

Really pleased with the attentiveness and support offered for first time buyers at this branch. Mortgage advice was also top notch and really cleared up a lot of uncertainties. In the end I found a house under a different estate agent so did not purchase one directly through Abbotts. However, the advice and service we received early on was invaluable. We will definitely keep this firm in mind if we ever need them in future. Branch Manager couldn't have been more welcoming :)

Jack · 1 April 2023

★★★★★ 5/5

Google

I dealt with Abbotts between March and August,2022, selling my house in Stowmarket and purchasing my present home in Gretna, Dumfriesshire, Scotland. Miss Macrow valued my house and, from the outset, I found her to be professional, knowledgeable and informative, and very pleasant in her approach. Having secured the option on my Gretna house I was keen to get the deal done, was impatient to move, and increasingly so when I felt it was taking a long time to complete. As a result, I was a very regular visitor to Abbotts and on every visit, Miss Macrow would calmly answer all my queries, make telephone calls if necessary explain everything and I would leave the office feeling relieved and reassured. In the event of her absence I found her two staff members to be polite and helpful on every occasion. Many of the delays in the process were created by persons who were not part of the Abbotts team. Looking back on the whole experience there is nothing at all that I could criticise and would say that Miss Macrow’s team of that time was a great credit to her and that she herself is a significant asset to Abbotts, Stowmarket.

First · 1 January 2023

★★★★★ 5/5

Google

Both Chris and Emily were incredibly supportive throughout the whole process and helped with anything they could. My solicitors were particularly difficult to deal with but they helped nudge things a long as quickly as possible thanks so much both!

Kimberley · 15 October 2021

★★★★★ 5/5

Google

Great experience selling in Stowmarket recently through Abbotts. Emily was extremely helpful and had unlimited energy in getting a good sale, following up and completing all necessary steps. Would certainly recommend.

Willem · 2 December 2022

★★★★★ 5/5

Google

I recently purchased a property from Abbott’s in Stowmarket, from the moment I entered the store to viewing the property all the way to completion and me getting the keys in my hand Emily Macrow was very helpful and gave us the best service …

John · 7 November 2019

★★★★★ 5/5

Google

Chris Parker and his team in Stowmarket, are professional and an absolute pleasure to deal with. Friendly, caring and personable. Thank you, keep up the great work. Regards Caroline

Carol · 30 July 2022

★★★★★ 5/5

Google

The service they provide was very adaptable to my schedule as someone who has different daily schedule.

Petar · 13 September 2025

★★★★★ 5/5

Google

Abbotts of Stowmarket were so hardworking and responsive. They did far more than my solicitor at that time did! They were always extremely helpful and very friendly. Thank you so much.PositiveResponsiveness, Professionalism, Value

Clare · 25 August 2021

★★★★★ 5/5

Google

We have just bought our first home through Abbotts and we are very impressed by the service we got from Emily Macrow. She is very polite and extremely friendly and definitely not because she has to be but because she really likes her job and likes taking care of her customers. She also kept an eye on our case while it was with the solicitors making sure everything is under control. Her commitment to work as well as her kind and calm personality makes her THE perfect Sales Negotiator. Very professional. Abbotts are very lucky to have her. She is a great asset to the company.PositiveProfessionalism

Dora · 25 August 2021

★★★★★ 5/5

Google

Emily was very professional top class very good at her job and a lovely person. Thankyou and all the best. A.P.Corbett

Anthony · 1 January 2023

★★★★★ 5/5

Google

We have just bought our first home through Abbotts and we are very impressed by the service we got from Emily Macrow. She is very polite and extremely friendly and definitely not because she has to be but because she really likes her job and likes taking care of her customers. She also kept an eye on our case while it was with the solicitors making sure everything is under control. Her commitment to work as well as her kind and calm personality makes her THE perfect Sales Negotiator. Very professional. Abbotts are very lucky to have her. She is a great asset to the company.

Dóra · 2 July 2021

★★★★★ 5/5

Google

Just completed a house purchase through this branch and while the house particulars were missing some information which could have been helpful and possibly sped the legal process up, the support we received from the branch, and Emily in particular, from viewing right to the day of completion was excellent. Probably won’t use them again as hoping not to move again, but would definitely recommend.PositiveResponsiveness, Professionalism

Nicky · 25 August 2022

★★★★★ 1/5

View Agents

Rude and pushy

Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I wasn't interested as I already had everything in place, and they still would not listen and threatened to cancel the viewing if I did not make an appointment. I took the decision out of their hands and told them to go ahead. I would be furious if I was the seller that they were treating potential buyers in this fashion.

SH · 21 September 2017