Trusted Agent profile · Stourbridge
★★★★★
269 reviews across 1 platform
20-22 Hagley Road, Stourbridge, DY8 1QQ
Ian Perks Estate Agents's office in Stourbridge, at 20-22 Hagley Road, is rated 4.4 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 4.4.
Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
1/5
GoogleLed us up the garden path for 2 and a half weeks. Was moving to Stourbridge for my daughter's place in school. My daughter was excited to move so close to her school. Would not accept our references (however continued to string us along looking for money up until yesterday) Good thing we didn't give the deposit as 3 hours after demanding money in good time, they "withdrew" saying that the landlord had found someone. The property is back online. Seriously watch out. Not reputable.
1/5
GoogleI wouldn't bother trying to sell your house through this agent. Disinterested in arranging viewings for a Saturday! I phoned on a Wednesday to arrange for the following Saturday and was immediately met with "Oooh, we can't do a Saturday, we're booked up 2-3 months in advance". What utter rubbish - I simply do not believe that! I then asked if the vendors could possibly show me round and was put on hold for a short moment to be then told bluntly, 'No', I said unfortunately we couldn't do any other day, only a weekend (like most normal people), so I said we'd have to strike that one off the list then. Couldn't care less attitude - not even a 'I'm terribly sorry', NOR did the girl even ask to take ANY of my details. Dreadfully poor businesslike approach.
1/5
GoogleThis estate agent is simply appalling. They were more than happy to take all of our money and get us into property ... and lie along the way. As soon as we had paid and moved in, everything changed. The repair work they told us would be completed within 2 weeks of us moving on 6 months later has still not been done. They literally avoid us at every chance. If I call I'm told 'Chris isn't available' or 'in a meeting' or 'away from his desk' - for 3 months now - what a joke. Even with other people 'acting on his behalf' I have been waiting 4 weeks for them to repair the bath/shower drainage so my children and I can wash - still nothing. Don't go near them with a barge pole, they have bad reviews for a reason.
1/5
GoogleGentlemen who show you around the properties are nice but the office staff are very rude and unreliable. If you ring to check the progress of an application they will snap at your telling you they will call when there's any updates but the only way you will find out an application is unsuccessful is when the property appears let on their site. I have been through other estate agents who will call just to get an idea of how the viewing went if I haven't applied yet this company can't even bother to let you know you haven't been successful in applying for one of their properties.
5/5
GoogleWe find that we have an inpeccable service. Queries and issues are always dealt with promptly. James has always been very helpful.
Many thanks John for taking the time to leave us a 5 STAR review. James and the team appreciate your comments and feedback.
1/5
GoogleApplied for a flat 3 weeks ago. Told to check website for updates on application but all it says is that they have my application. Not heard a word from them.
Thank you for your review and for bringing this to our attention, please contact us on 01384 397561 and we will be able to discuss the matter with you.
5/5
GoogleAs a Landlord I’ve found Ian Perks Team to be hassle free & 100% reliable .
Thank you for leaving a 5 Star review, it is appreciated.
5/5
GoogleI have been dealing with Ian Perks Estate Agents for a long time, both as a landlord and now recently as a tenant. Having just arrived in the country from the Middle East they have gone out of there way to help us settle back into the UK. They are Professional in their approach and I would recommend their services to anyone. Dr Stephen J ClaytonPositiveProfessionalism
1/5
GoogleRental side is completely diabolical. Rented a un livable house off Ian perks. Got threatend by the land Lords family they were only concerned about there money but any thing to do with the property being in livable condition was not there problem. Even giving notice I had to wait meaning I had to pay more than neaded just to move out. And that's while being hounded for money. While still being threatened.
5/5
GoogleAs a Landlord I’ve found Ian Perks Team to be hassle free & 100% reliable .
Thank you for leaving a 5 Star review, it is appreciated.
5/5
GoogleJames in lettings has been great , can't fault them so far!
Thank you for the 5 Star Review, Robert. James and the team appreciate you taking the time to leave a review.
5/5
GoogleHighly recommend Ian Perks and his team for both letting and selling/buying, I have done both and always had a fantastic service, good communication and very helpful.
Thank you very much Nicola for your 5 Star Review, hope you are happy in your new home.
5/5
GoogleGenuine local professionals who don't under deliver. Estate agents in the area are much less knowledgeable than Ian and his very experienced team - Local experts with morals. We sold in the time line we wanted and at no stage did we get pressured - A gem of an estate agency in the Stourbridge region. Will definitely use for next sale and if we are lucky our next purchase.
5/5
GoogleReally really helpful staff super friendly and would definitely recommend!!!!!
Thank you very much Jolene for your 5 STAR review.
1/5
GoogleRidiculous rules and turning down tenants all because they haven't had the same employer over 12 months regardless of good references etc. I do not reccomend to use thos services for any landlord or potential tenant!
We are sorry you feel aggrieved about the way in which we handled your enquiry to view. The advice you were given was in response to the information you provided. Referencing criteria is influenced by insurance companies and we have to abide by these rules.
5/5
GoogleJames was very helpful in completing forms we didnt have the tech to do ourselves
1/5
Googlescam agency, trying sort out flood from top stairs in 3 moths, and still could not sort it. worst customer services lied about the bill ranges, saying whatever to get you in the property...
We were very surprised to see your review. As you know the situation was complicated because the leak came from the flat above which unfortunately we do not manage. A great deal of work went into contacting everyone involved including the insurance companies, the insurance funds coming through in just four weeks. A contractor was instructed straight away to get the work done. At the time you made no mention of your dissatisfaction. In fact we thought you would have been more than pleased with the speed and outcome, especially as we were dealing with a property for which we are not the agent. We do not know what you mean by ‘bill ranges’. If however you are referring to your gas/electric costs we do not comment apart from referring you to the EPC. If you read the Energy Performance Certificates you can anticipate to a certain extent what these costs might be based on your personal preferences. I have reviewed the history of your tenancy and in the years you have been at the property we have always dealt promptly with repairs and you have never mentioned being dissatisfied with our service. Jon Wilkinson (manager).
3/5
GoogleGood service plenty of choice however the application form asks for a lot of details and the criteria is a little strict
Thank you Stefan
5/5
GoogleMy experience with Ian Perks estate agents has been very good, with their efficient and professional staff being helpful at all times.
Thank you for your 5 Star Review, we very much appreciate your comments and feedback.
5/5
GoogleHave been renting our house with Ian Perks for around 2 and a half years, never had any issues with them. Staff have been friendly and helpful from day one. Whenever we have had any issues to report they’ve been dealt with promptly and professionally. Fantastic estate agents, and would recommend them to anybody.
1/5
GoogleDo not use these people there very nice until u hand over the £250 fees then it all turns sour I provided everything they asked for and they still turned me down for the house I was interested in. When I played my mouth they eventually gave me £100 back so I paid £150 for them to say no
5/5
GoogleExcellent service from a friendly professional team who made the whole process to find a tenant for our property effortless. Ian , Terri and James really went out of their way to help us every step of the way. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTop place, top people highly recommended.
Many thanks for your feedback and 5 Star review.
5/5
GoogleVery helpful and knowledgeable.
Thank you very much for the feedback and the 5 Star review.
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