Every review we hold for the STOURBRIDGE office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotVictoria at the Brierley Hill branch is…
Victoria at the Brierley Hill branch is a gem she kept me informed all the way through the stress and the relief when I actually got the keys, she deserves all the recognition she gets .
Nina · 22 February 2019
Agent replied · 7 July 2023
Hi Nina, Thank you for the kind review regarding Victoria and the service that she provided you during the process. She definitely earns and gets praise on a regular basis from both clients and the directors. She is a gem. Thank you.
★★★★★ 3/5
TrustpilotVariable service level
When the property was put on the market, Billingham was excellent but, as the process went on, we felt that the support decreased.
Linda · 24 March 2022
Agent replied · 7 July 2023
Dear Mrs Smith, We’re sorry to hear that we could not meet our usual 5 star experience on this occasion and hope you will accept our sincerest apologies. If you have any specific issues that I can resolve personally, you can contact me directly on mb@billingham.propertiesYours sincerely, Matt Billingham, Director
★★★★★ 5/5
TrustpilotWe were extremely happy with the level…
We were extremely happy with the level of service provided by Billingham Cooke. We genuinely felt looked after the entire process. Nothing was ever too much trouble. Massive thankyou to Giles who, without him our purchase may not of happened. He always went the extra mile and was reliable, efficient and very professional. We can’t thank you enough, Best estate agents we have dealt with, highly recommended.
Gareth · 18 December 2018
★★★★★ 5/5
TrustpilotHave just had a change of tenants with…
Have just had a change of tenants with no problems whatsoever. House was refurbished which was done very smoothly
Bob · 22 August 2018
★★★★★ 5/5
TrustpilotHighly recommended Estate Agent
Extremely helpful and have a good understanding of areas and prices. Conducted house viewings in a professional and considerate manner. Great communication, keeping us constantly updated with information. Would recommend with out reservation.
L · 26 October 2018
Agent replied · 7 July 2023
Hi, Thanks for the review. We are glad that you appreciated the customer service and professional conduct of our staff.
★★★★★ 5/5
TrustpilotExcellent service and always happy to…
Excellent service and always happy to help. Caroline Kendall in particular was superb and always happy to help and go the ‘extra mile’.
Matt · 2 November 2021
Agent replied · 7 July 2023
Thank you for your review it is greatly appreciated and your comments will be shared with Caroline and the Stourbridge Team.
★★★★★ 5/5
TrustpilotMatt and the team were really helpful…
Matt and the team were really helpful when we recently sold our house. Would highly recommend!!
Kirsty · 27 April 2018
★★★★★ 5/5
TrustpilotWe got there in the end
We have recently exchanged on what should have been a straight forward sale but which took some time. Billingham’s were happy to help with chasing vendors, giving us access to take measurements, loading and feeding back from our solicitor. We are very happy with the standard of care we received. We even got a moving card which was a nice touch
Julia · 1 October 2019
★★★★★ 5/5
TrustpilotExcellent professional service from …
Excellent professional service from start to finish:Perceptive grasp of the local market insetting the asking price.Three prospective buyers with accompanied viewing the very next day.Offer above the asking price negotiated expertly and accepted on day two.Proactive communication keeping us well informed as sale progressed to exchange of contracts.All the above carried out by the staff with natural professional confidence.The result:two relaxed and satisfied clients.
Mr · 27 September 2017
★★★★★ 5/5
TrustpilotVery good service can not fault in…
Very good service can not fault in anyway very helpful with the process of buying my new property
Toni · 7 April 2022
Agent replied · 7 July 2023
Hi Toni, Thank you for your review it is appreciated.
★★★★★ 5/5
TrustpilotBillingham & Cooke great service!
Billingham & Cooke were a great estate agent from start to finish! Jez in particular was extremely attentive to our needs and would always chase up any loose ends or questions we had. Was also happy to show us around the house numerous of times. Overall a positive experience and would recommend and also use for the future if ever needed again.
Harry · 30 April 2018
★★★★★ 4/5
TrustpilotMy dealing with the Brierley Hill…
My dealing with the Brierley Hill office were very good at first, then tainted by the sudden dismissal of some of the staff. Overall everyone was very professional
Edwin · 14 February 2019
Agent replied · 7 July 2023
Thank you for your review Edwin and glad that you received a professional service throughout. We have been positively restructuring our company over the last few months which has involved a total rebrand to Billingham & Co and the introduction of new technologies which enables persons engaging with us to book appointments online 24/7.
★★★★★ 5/5
TrustpilotI have just completed on a purchase of…
I have just completed on a purchase of a property through Billingham Estate agents I was well impressed with the way Kelly handled the process , kept me fully informed of what was happening throughout the purchase .Something which I haven’t experienced before through other agents .Will definitely recommend your company Taj khan
Tajerab · 19 April 2021
★★★★★ 5/5
TrustpilotTop Class Customer Service
Fantastic service throughout. My property was marketed on the Friday, and by the Saturday (next day) I had an asking price offer. My sale was chased throughout, which led to smooth hand over on completion. I really cannot thank the team enough, and would recommend their services to all my friends and family. Thank you Billingham Cooke
Cal · 3 September 2018
★★★★★ 5/5
TrustpilotGood Customer Service
We have experienced great customer service on my recent business with Billingham Cooke, I would highly recommend them and will be using them in the future.
Faraday · 10 October 2017
Agent replied · 7 July 2023
Thank you for your kind review it is appreciated. All comments regarding individual staff are fed back and Richard was delighted. Kind regards
★★★★★ 5/5
TrustpilotTop quality and professionalism…
Top quality and professionalism throughout. Especially Richard. Thank you
Jo · 3 May 2018
★★★★★ 4/5
TrustpilotMain agent was good BUT
The main agent we dealt with was good, however not overjoyed with some of the others. They are dealing with people's lives, they should remember how stressful it is for people buying houses, dealing with surveyor's reports, stroppy buyers etc. and tailor their manner accordingly. Sniggering about potentially devastating information is not a good look.
KU · 30 October 2018
★★★★★ 5/5
TrustpilotJon and Victoria are so helpful
Jon and Victoria are so helpful. Full of advice and always willing to help. Already put another property up for sale with them.
Maarc · 25 October 2018
Agent replied · 7 July 2023
Hi Maarc, Glad we met your expectations with the service. Your feedback has been passed back to the office. Thanks it is appreciated.
★★★★★ 5/5
TrustpilotHouse Sale in Stourbridge
Very professional from valuation to completion. Extremely proactive in progressing the sale and kept us informed at all times. The valuation of the property and the confidence expressed by them that it would sell quickly was spot on. I would not hesitate to use Billingham and Cooke again and would thoroughly recommend them to anyone.
Phil · 28 March 2018
★★★★★ 5/5
TrustpilotTried another estate agent first
Tried another estate agent first, nothing in 6 months. Moved to billinghams, sold in 2 weeks !! Excellent communication and no nonsense. Definitely use again 😃
Richard · 5 September 2023
★★★★★ 5/5
TrustpilotExcellent service time after time!!
I have used Billingham & Cooke on 4 separate occasions to sell houses and cannot fault them at all. I wouldn't even consider using a different agent.Billingham and Cooke are pro active, helpful, professional with excellent communication at all stages. Properties are marketed excellently and they make the process simple and stress free!
Adam · 26 July 2018
★★★★★ 5/5
TrustpilotBillingham Cooke have been fantastic …
Billingham Cooke have been fantastic from start to finish of this process we sold our house through them and they have been so supportive and always in contact giving me and my wife updates on progress they sold my property with in 3 days they are so professional and well organised highly recommend
Tom · 30 September 2017
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Helpful, conscientious, efficient and friendly. @Jez Rhead
Becci · 12 November 2021
Agent replied · 7 July 2023
Thank you for your review it is greatly appreciated and your comments will be shared with Jez and the Stourbridge Team.
★★★★★ 5/5
TrustpilotAll I can say is thank you for all you…
All I can say is thank you for all you did in selling our parents house.Sue Fahy
Suzanne · 5 September 2019
Agent replied · 7 July 2023
Hi Sue,Thank you for your kind review, it is appreciated. I'm glad that we succeeded where former agents had failed. Thanks for your business. Kind regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
