Trusted Agent profile · STOURBRIDGE
★★★★★
191 reviews across 2 platforms
47 High Street Kinver, STOURBRIDGE, DY7 6HE
Billingham Cooke Estate Agents's office in STOURBRIDGE, at 47 High Street Kinver, is rated 4.8 out of 5 across 191 reviews on two platforms, including 1 Google review rated 5.0.
Every review we hold for the STOURBRIDGE office, from every platform, shown as written. First names only.
5/5
TrustpilotOur estate agent Emily was brilliant
Our estate agent Emily was brilliant, nothing was too much trouble. She kept in touch with any developments throughout the whole time the property was in her hands. Couldn't ask for a better agent! Thank you so much Emily!
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotMy home was sold by Jez Rhead
My home was sold by Jez Rhead, it was a complicated transaction due to bereavement. Jez was so professional and patient when dealing with a number of solicitors and extra queries required. Would highly recommend. I'd give 100 stars if possible.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotAmazing estate agents to work with
Amazing estate agents to work with, particularly Alice! Easy to contact and great communication, she kept us updated throughout. Also gave us a lovely house warming box with some soap and teabags biscuits etc when we picked up the keys.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotWe had a really positive experience
We had a really positive experience. Emily was professional, responsive and helpful at each stage and kept us informed through each step of the process.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotEmily was so friendly and helpful
Emily was so friendly and helpful, she made the house move a positive experience. I would definitely recommend Billinghams and Emily to anyone looking at selling or buying a house.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotAlice and the team were quick and…
Alice and the team were quick and efficient to respond. Kept me informed all the way and the whole selling process went very smoothly. Thank you to Alice and the team for looking after me.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotMe and my partner dealt with Paige…
Me and my partner dealt with Paige whilst sorting out our property, it’s our first home together and it’s quite scary! And she’s been nothing but great, so comforting when needing to ask questions which may seem silly asking. As well as being very quick to get back to us when we had any difficulty. We couldn’t be more pleased and are very grateful. Thankyou!
Dear Chloe, Thank you so much for taking the time to leave a 5-star review of our services. Paige and the lettings team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotGood professional service
Emily was very professional and attentive, kept in touch and was easily contactable; good communication.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotEmily kept me updated throughout the…
Emily kept me updated throughout the process. Emily was professional, helpful, efficient, knowledgeable and reliable. Nothing was too much trouble for her.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotPhil Swingler was what you want in an…
Phil Swingler was what you want in an estate agent, honest and diligent. Feedback was excellent and would not hesitate to use again.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotWanting an estate agent that cares
Wanting an estate agent that cares, is responsive to questions and queries, is proactive and an overall gem when navigating the world of selling a house. Then look no further than Alice I can’t thank her enough for making our move pain free.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotGreat estate agents
Great estate agents, Phil was excellent went out of his way to make everything go smoothly.
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotExcellent service
Jez and his team took over where others had failed. From the get go they provided us with updates and viewpoints from perspective buyers. They were honest in their approach as to where our pricing should be and achieve a sensible value. In the end it all came together. Now in our new home.
Dear John, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotNatalie is a star!
We had massive issues in our chain, which took over 10 months to complete.Unfortunately we ended up in the perfect storm of Govt stamp duty reductions (so all parts of the supply chain were over over capacity), Covid working from home syndrome and incompetent solicitors. Natalie from Billingham's however was the shinning light in the whole process. She kept us informed, chased constantly down the chain to try and get answers from very un co-operative solicitors, and even after our 4th failed completion date, continued to chase and push for us. Natalie was even calling in on her days off to try and keep the chain moving as there was a real risk of it falling through. Natalie on her own deserves the 5* rating.
Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.
5/5
TrustpilotI can't thank Natalie enough for all…
I can't thank Natalie enough for all she has done regarding my recent house purchase.She has given me support through a very stressful time keeping in touch regular and was there for me right until the end. Would definately recommend.
Dear Carol, Thank you so much for taking the time to leave a 5-star review of our services. Natalie and the sales team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotEXCELLENT SERVICE
Natalie and her team were excellent. My wife and I are first time buyers and Natalie and her team talked us through the various phases of buying a property even though they were working for the vendors - there actions however meant that the sale went through as smoothly as possible.I will happily recommend Billinghams as an Estate Agent to anyone I know or who asks me.WELL DONE EVERYONE!And thank you all once again.
Hi Alberto, Thank you for such a detailed review and for commending our Dudley Team. Thank you again.
5/5
TrustpilotVery impressed and satisfied.
From the moment we contacted Billingham's they could not have been more helpful or accommodating. Their Sales Manager came to meet with us & sent us a precise cost with hours. He offered useful advice and a host of viewings were arranged within days. The house was successfully sold. We're really happy with the professional services and smooth communication with Billingham's throughout whole process. Thanks Phil and Team.
Hi Ruth, Thankyou for your kind review it is really appreciated. Phil will be delighted and I am glad that you have been pleased with the service experience. Happy Christmas.
5/5
TrustpilotOutstanding performance
From the outset Jamie was very positive about a bungalow that another estate agent had seen little value in. He could see the potential which he shared in a professional, warm and friendly way. I liked his willingness to use more modern methods - videos, social media - and to seek a wider market than we might have expected. He was honest in explaining that we would soon know whether we were asking the right price. He promised his team would be working hard - and they were. I felt absolute trust in them and their ability to sell - partly because they didn't provide a flowery sales pitch for the house. They sold the bungalow in record time (2 months from start to finish) and for a price that suited everyone. I was selling from a distance, but could leave everything to them knowing they would keep me informed of every stage. Can't thank them enough!
A lot of people who work in sales promise the earth but don't deliver and Estate Agents tend to be put into that camp. We are real local property experts who do care about the customer service our clients receive and work exceptionally hard to get the right results. We are glad that you researched the local agents and chose wisely. Thank you from the Billingham Taylor Dudley Team for you kind and detailed review of our service it is greatly appreciated.
5/5
TrustpilotAlice Cowsill was amazing
Alice Cowsill was amazing!
Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co
5/5
TrustpilotReally excellent service from the…
Really excellent service from the company, especially Natalie and jez rhead from the dudley branch .Thanks to both of you for the great service and support that given to us .Iam new here ,from my experience i received very good service and support from them .i have no words to express .They both were professional and honest in every way from start to finish and any time i can contact them .i really get best servicefrom the company..i can highly recommend them . Me and my family really thankful to both of you and whole team.
5/5
TrustpilotThis company is amazing
This company is amazing! Victoria is priceless and went over and beyond her role as a estate agent through a very hard sale caused by the buyer, she listened to me cry and did EVERYTHING she could to make the problem better. She would chase solicitors when they wasn't getting back to us and sympathise with the situation we was in ....... outstanding member of staff worth her weight in gold!
Hi Anna,Thank you for your lovely review about your sale and more importantly the service provided by Victoria. It was one of those hard ones and just shows how important it is to have the right person and company pushing and going that extra mile for you. We look forward to seeing the new place once you have settled in.Thanks Jamie Taylor (Director).
5/5
TrustpilotI have just brought my first house
I have just brought my first house through this estate agent. I had Jez as my estate agent. The whole process was easy, with no complications and I had the keys within 12 weeks. Jez was friendly and approachable, with an excellent knowledge of the area that I was moving to. I would recommend this estate agent to anyone.
Thank you for your review it is greatly appreciated and your comments will be shared with Jez.
5/5
TrustpilotExcellent service
Excellent service, especially from Natalie and Kelly. Thanks to both of you for being so understanding and helpful and just generally friendly. Thanks to Phil as well from the beginning of putting our house on the market, a genuine person non pushy and just likes a general chit chat on a normal level.Thanks again BillinghamsMr K Harper
Thank you for your review it is greatly appreciated and your comments will be shared with Natalie, Kelly and the Dudley Team.
5/5
TrustpilotThe team and Billingham Taylor
The team and Billingham Taylor, Brierley Hill were brilliant in their communication throughout my home purchase experience. We had solicitor issues on both sides, however the team kept both sides constantly updated and on the same page. Had it not been for the team the purchase would have definitely taken a lot longer with more issues. I would definitely recommend anyone looking to use their services.
Hi Adnam, Thank you for your kind review it is appreciated. I am glad that you had a positive and stress free experience.
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