Every review we hold for the Stourbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookWays you can improve.
1) Stick to promoting properties you are selling on your Facebook page rather than pumpkins and medieval fayres. We should not have to ask you to promote our property.
2) Put adverts in your windows rather than display screens. No-one is going to stand around for 10 mins outside your window just to see what come up on the screen. They want to quickly scan what you have for sale.
Neil · 3 November 2019
★★★★★ 1/5
FacebookSince our house went on the market before Christmas I get phone calls and about 3 letters a week, please stop harassing me!! If I want to use your services (which I don't) I will contact you!
Sally · 23 January 2019
Agent replied
Hi Sally - Please message me with your address so that we can remove you from our system.
★★★★★ 5/5
FacebookBrilliant, top quality service. The photos taken of our property looked incredible and the efficiency of the team helped us sell our house within 10 days of being on the market! Would highly recommend.
Matthew · 5 November 2019
Agent replied
Thank you for your amazing feedback - we pride ourselves on our service and reviews like this are testament to the bespoke, professional support and relationships we provide and build with our clients.
★★★★★ 5/5
GoogleBrought a property through Andrew grant in Stourbridge , Vicky was excellent, approachable and would recommend!
Kelly · 4 October 2019
★★★★★ 5/5
View Agents BuyerPurchase
Purchased a property recently from Andrew Grant Stourbridge and dealt Nick Lawton.. Brilliant service nothing was to much trouble! I drove the poor man Mad but he never complained.
Michaela · 27 February 2017
Agent replied · 2 March 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01384 370232, or email stourbridge@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stourbridge Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsOutstanding service.
We have used the services of Andrew Grant Stourbridge office to sell, buy and rent out property. We have had nothing but first class service from the team working there in all areas and cannot praise them highly enough.
We would not dream of using any other agent and hope to be dealing with them again in the future.
Mike · 3 May 2016
★★★★★ 5/5
GoogleRight from my first meeting with them, I was pleased with all their advice. Once
they put my house on the market, they handled all the showings for me and reported back with all the responses, both good and bad. They are a very professional team
and I would highly recommend them.
Sue · 25 March 2020
★★★★★ 5/5
FacebookAs an Andrew Grant tenant of the last 12 months, Property Management (Chloe D in particular) have been fantastic. The inspection clerks give you plenty of notice as to when they want to inspect and are very understanding if you can't make the appointment. I would definitely rent with Andrew Grant again in the future.
Clo · 7 April 2018
★★★★★ 5/5
View Agents Buyerwent above and beyond
Provided regular updates and worked with me to conclude the move as quickly as possible including talking to other parties in the chain.
Trevor · 7 December 2016
Agent replied · 13 December 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01384 370232, or email stourbridge@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stourbridge Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View Agents SellerRecent Sale
Worked hard on marketing our property and kept us upto date with when it would appear in the paper etc overall very pleased,.
Steve · 13 September 2016
Agent replied · 22 September 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01384 370232, or email stourbridge@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stourbridge Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View Agents SellerHighly recommended
This estate agent does all they promise and guide you though your sale every step of the way with regular updates.
Gary · 25 April 2017
Agent replied · 4 May 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01384 370232, or email stourbridge@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stourbridge Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 1/5
GoogleTried to arrange a viewing on one of their advertised properties today.
No response from numerous calls to office then calls fielded to admin who couldn't arrange or advise on viewing arrangements either .Eventual call back from someone who …
Carl · 25 January 2020
★★★★★ 1/5
FacebookRubbish! We are cash buyers that want to buy a house and rarely can they be bothered to pick up the phone. Very poor service indeed. Do not use these to sell a property or act as an agent for anything!!!
Paul · 17 April 2018
★★★★★ 1/5
GoogleVery poor communication from the sales team. Left several voicemails on the office phone and calls never returned. Contacted through the online chat initially to view a property and nothing heard. Totally incompetent.
Stephen · 4 September 2019
★★★★★ 1/5
FacebookUnprofessional, expensive and bad experience with the deposit.
They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.
Paolo · 22 January 2018
★★★★★ 5/5
View Agents SellerWorked hard on our behalf
We had several sales which fell through unexpectedly and agent was prompt in marketing and arranging new viewings. Kept us informed at each stage. AlwAys very courteous and helpful
Hilary · 6 April 2016
★★★★★ 1/5
FacebookEstate Agent. I don't follow businesses.
Sheila · 22 March 2019
★★★★★ 1/5
GoogleRating only, no written review.
Jake · 28 July 2019
★★★★★ 5/5
FacebookRating only, no written review.
Rebecca · 20 April 2018
★★★★★ 5/5
FacebookRating only, no written review.
Shelley · 6 April 2018
★★★★★ 5/5
View Agents BuyerRating only, no written review.
Evie · 23 January 2017
★★★★★ 5/5
View Agents BuyerVery helpful and efficient
Rating only, no written review.
Mandy · 11 October 2016
★★★★★ 5/5
FacebookRating only, no written review.
Katie · 28 October 2015
★★★★★ 5/5
FacebookRating only, no written review.
Katie · 7 October 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.