Every review we hold for the Stoneleigh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI dealt with nick in kaybridge he is amazing person and so helpful he helped me even out out hours. This guy deserves more than 5 stars ⭐️ thank you so much nick keep it up
Jai · 10 April 2026
Agent replied · 24 April 2026
Thank you so much for your fantastic feedback.
We’re delighted to hear about your experience with Nick. He’s incredibly dedicated to his clients, and it’s great to see his hard work and willingness to go the extra mile, even outside of hours, being recognised.
Your kind words mean a lot, and we’ll be sure to pass this on to him.
Thank you again for your support and recommendation, it’s truly appreciated.
★★★★★ 5/5
GoogleThis agency has need nothing short of amazing. Cannot thank Nick Marciano enough for being extremely patient, understanding and always on top of everything. From the minute of my viewing to singing the final lease paperwork he was there one phone call away with support and updates. Thank you for everything.
Gabriele · 27 May 2025
★★★★★ 5/5
GoogleMany thanks to Nick for a smooth transaction.
Claudiu · 3 September 2025
Agent replied · 25 February 2026
Thank you for your kind review
★★★★★ 5/5
GoogleAll dealings through Kaybridge were professional and personalised. They made the stresses of buying our house far easier. Chris was excellent, good bloke.
David · 15 March 2025
Agent replied · 15 March 2026
"Thank you for your great review! We're so pleased to hear that your experience with Kaybridge was both professional and personalised, exactly what we aim for. Buying a home can be stressful, so it’s fantastic to know we helped make it … More
★★★★★ 5/5
GoogleI recently sold my house and the service I received was exceptional, their communication was clear, consistent and honest throughout, Jason & Nick always available to answer any questions and help me out with the process.
I highly recommend Kaybridge to anyone selling their home
Cindy · 29 November 2025
Agent replied · 3 December 2025
Thank you so much for your amazing review!
We’re truly delighted to hear how positive your experience has been with Kaybridge, especially after a less-than-ideal experience with a previous agent. Nick and team will be thrilled to know he’s been a “breath of fresh air” and that his communication, honesty, and commitment (even outside of working hours!) made such a difference.
We’re also so grateful for your kind words about the rest of the team. Nothing is ever too much when it comes to supporting our clients, and we’re honoured to be working alongside you throughout your sale.
Thank you again for placing your trust in us, we’ll continue doing everything we can to make the process as smooth and successful as possible. ✨🏡
★★★★★ 5/5
GoogleI cannot express enough gratitude for the exceptional service provided by Kaybridge, especially Chris, Nick, Max, and Jason. From the very beginning, they demonstrated unparalleled dedication and professionalism. Throughout the entire …
Prabah · 3 October 2024
Agent replied · 26 August 2024
Thank you so much for your heartfelt and detailed review. We are thrilled to hear about your exceptional experience with Kaybridge and our dedicated team members, Chris, Nick, Max, and Jason. … More
★★★★★ 5/5
GoogleKaybridge Estate Agents provided a remarkable selling experience. Kevin and Jason were professional and dedicated. They kept my buyer engaged despite ongoing issues. The team's communication and support made completion day smooth. Highly recommended for their professional approach in selling properties.
Helen · 22 April 2024
Agent replied · 25 October 2023
Hi Helen, thank you for the positive feedback we are glad we gave you a 5 star service and was delighted to sell your home good luck. From the Kaybridge team
★★★★★ 5/5
GoogleGreat experience working with Kaybridge. Tiana, who took the time to show me around the property carefully without rushing, was both polite and professional. The entire process was smooth, straightforward, and completed in a timely manner. Thanks team.
Nick · 7 September 2026
★★★★★ 5/5
GoogleWe found the service with Kaybridge very professional and Nick Marciano has been extremely helpful in facilitating our move.
Paul · 15 March 2025
Agent replied · 26 August 2024
Thank you so much for taking the time to share your positive experience with us. Nick and our team strive to provide exceptional service, and it’s rewarding to know that we could meet and exceed your expectations. … More
★★★★★ 5/5
GoogleJason was incredible helping me with the sale of my house. So honest, supportive, helpful. He absolutely knows his stuff and always had my interests at heart. He helped me get the offer I really wanted and took the process from stressful (with my previous agent) to an absolute joy. Cannot recommend him enough!
Sharon · 22 April 2023
Agent replied · 25 October 2023
Hi Sharon, Thank you for the 5 star review and the feedback Jason is a great member of our team and always delivers a 5 star service. From the Kaybridge team
★★★★★ 5/5
GoogleThe best agency in the area. I have used these for both sales and lettings and they have been superb and always delivered. I would 100% recommend Kaybridge for sales / lettings and management. Thanks again for a superb service guys!
Ry · 29 November 2025
Agent replied · 3 December 2025
Thank you so much for your amazing review!
We’re truly honoured to be considered the best agency in the area. It means a great deal to hear that you’ve had superb experiences with us across sales, lettings, and management, and that we’ve consistently delivered for you.
Your continued trust and recommendation are incredibly valued by the whole Kaybridge team.
Thank you again for your ongoing support and for taking the time to share such fantastic feedback! ✨🏡
★★★★★ 1/5
GoogleThe worst experience with this agency. Since the beginning of our negotiations we felt things were a bit strange… But as we really liked the house we decided to still move forward. After awkward beginning we got a call saying that we got the House. We were extremely happy.
We them hired solicitors, got our mortgage approved and we were just waiting for the probate.
After 1.5 months of our offer being accepted, we received one call saying that they were very sorry but there was another offer (sounding like it was a done deal for the other bidder.. yes it became an auction we believe..)
Long story short, even after saying that we would potentially rase our offer to still keep the house, they never came back to us so we could only imagine that they for some reason chose who is buying their houses… At least for us this seemed very evident.
With our mortgage ready/approved, investment positions withdrawn and solicitors hired.
Big ££ loss will all that on top of the terrible experience…
Ps: By the way the house was out of market as it was marked as Sold…
Ricardo · 27 July 2024
Agent replied · 26 August 2024
Good afternoon,
Thank you for providing feedback/review on your experience. At Kaybridge Residential, we are committed to providing exceptional customer service and handling offers professionally, as reflected in our numerous 5-star reviews. We regret to learn about your recent encounter. Upon agreeing to your offer, the property was promptly labelled as SSTC across all platforms at your request.
Following a successful open-day, multiple offers were submitted, with timely notifications sent to unsuccessful applicants. It is important to recognise that we are legally bound to present all offers to our clients until the exchange of contracts. The ultimate decision regarding the property sale rests entirely with the seller, and our role is to present all offers in the most advantageous light.
Following our previous conversation, a previous viewer submitted an increased offer, providing you with the opportunity to revise yours. Regrettably, you opted not to enhance your offer at that time and explicitly conveyed your decision not to do so. Subsequently, when you sought to revise your offer 2 months later, the seller had made considerable progress with the existing buyer and chose to continue with that transaction.
It's important to note that within the UK legal system, All buyers are permitted to submit or augment their offers up to the exchange of contracts, provided they have viewed the property previously.
It is our commitment and our duty to always operate in accordance with legal requirements and in the best interests of both sellers and buyers.
Please be assured that we consistently adhere to legal obligations and act in the best interests of all parties.
We wish you the best of luck with your future property search.
★★★★★ 5/5
GoogleMy property was on the market for 6 months with another agent but viewings were limited.
I was really downhearted but Tom encouraged me to re list my property with Jill …
Caroline · 1 February 2026
Agent replied · 1 August 2026
Thank you for your lovely feedback.
★★★★★ 5/5
GoogleI was looking for a new estate agent in the local area to take over my neglected rental property after tenant vacated. Search for tenants by my old property manager was taking weeks and months and repair works have piled up to get the …
Maribel · 3 October 2025
Agent replied · 15 March 2026
Dear Mrs Dapeton,
Thank you so much for taking the time to share your experience. We’re truly delighted to hear that Nick and the Kaybridge team could step in and provide the … More
★★★★★ 5/5
Google‘Kaybridge is the best among all the other estate agents in Epsom and I assure this as an international and a long time accommodation seeker. Nick, is always ever ready for any queries and is a person who went beyond his boundaries to find …
T · 3 October 2025
Agent replied · 25 June 2025
Thank you so much for your incredibly kind words and heartfelt recommendation. We’re truly honoured to have been part of your journey in finding a home, and we're especially proud that our team, and Nick in particular, could offer the … More
★★★★★ 5/5
GoogleCompetitive and transparent fees, great communication and the whole team were a pleasure to work with throughout.
Martin · 23 May 2026
Agent replied · 10 July 2026
Thank you so much for your kind review.
We’re delighted to hear that you found our fees competitive and transparent, and that our communication and service met your expectations throughout.
It was a pleasure working with you, and the whole Kaybridge team truly appreciates your feedback and recommendation.
Thank you again for choosing Kaybridge Residential.
★★★★★ 5/5
GoogleI recently worked with Nick and I was extremely happy. He ensured everything went smoothly and was there to answer many of my questions. …
Can · 3 October 2024
Agent replied · 26 August 2024
Thank you so much for your kind words and positive feedback. We are delighted to hear that you had an excellent experience working with Nick. … More
★★★★★ 1/5
GoogleBEWARE - Another reviewer having misery from dealing with debt collectors from Kaybridge. DO NOT USE
2025 Kaybridge made a lot of 'Sold' claims. These properties have re-appeared this 2026.
K · 31 January 2026
Agent replied · 25 January 2026
We strongly dispute the claims made in this review.
Our checks indicate that this account appears to be inauthentic and has posted near-identical remarks against at least three other estate agencies within the same timeframe, which raises serious concerns regarding its credibility.
We have no record of the reviewer as a client, no record of any instruction, valuation, or contractual relationship, and no evidence that they have ever dealt with Kaybridge.
For clarity:
Kaybridge does not claim properties are sold during introductory calls
Any market commentary provided is based on publicly available information at the time
Properties may reappear online for many legitimate reasons, including failed chains or withdrawals
Our fees are clearly agreed in writing and earned strictly in accordance with our terms of business
We operate fully in line with the Property Ombudsman Code of Practice
We do not use debt collectors in the manner suggested, and the claims made are unfounded
We have reported this review to the platform as we believe it does not represent a genuine customer experience. If the reviewer believes otherwise, they are welcome to contact us directly with verifiable details so the matter can be investigated properly.
★★★★★ 5/5
GoogleKaybridge Residential helped us find a house in their area while moving from Suffolk. As they were on scene, and most of the time we were not, they responded brilliantly to our many questions, and provided an effective link with the seller. …
Elaine · 3 October 2025
Agent replied · 13 March 2026
"Thank you so much for such a thoughtful and heartfelt review. We’re truly delighted to hear that our team could make your move from Suffolk smoother and less stressful. Relocating can be a big transition, and it means a lot to us that you … More
★★★★★ 5/5
GoogleNathaniel, Jason, Chris and Kevin at Kaybridge were amazing and very professional in the way they dealt with our move! We were buyers and the way they conducted themselves gives more confidence to use them in future if we plan to sell. …
E · 3 October 2025
Agent replied · 13 March 2026
Thank you so much for your fantastic review! We're so pleased to hear that Nathaniel, Jason, Chris, and Kevin made your buying experience a smooth and positive one. It means a lot to know that our team's professionalism has given you … More
★★★★★ 5/5
GoogleJason and the team was amazing throughout the process, knowledgeable, contactable and supportive.
Wendy · 15 March 2025
Agent replied · 15 March 2026
Thank you for your kind words! We're delighted to hear that Jason and the team were able to provide you with the knowledge, support, and communication you needed throughout the process. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you ever need anything in the future, we’re always here to help!" 😊 …
★★★★★ 5/5
GoogleWe have purchased a property through Kaybridge Estate Agents and have had a very positive experience in dealing with them. There has been a lot of going back and forth in the negotiations. At all times they were very efficient, helpful and …
Keith · 3 October 2023
Agent replied · 25 October 2023
Hi Keith, We like to thank you for the kind words and would like to wish you the best in your new home from the Kaybridge Team
★★★★★ 5/5
GoogleA professional and friendly agency who handled our sale very well. Having generated a good number of viewings and a satisfactory offer when the house first went on the market, they then reacted very quickly when that buyer dropped out. They …
Josina · 3 October 2025
Agent replied · 26 December 2024
Thank you so much for your wonderful review! 🌟🌟🌟🌟🌟
We’re thrilled to hear that you had a great experience with us. Your kind words … More
★★★★★ 5/5
GoogleWe sold our home this year through Kaybridge and Richard, Jason and Kevin were amazing to work with. Despite the numerous challenges along the way, the team was fun, polite and personable. At points our chain was on the verge of …
Alex · 3 October 2023
Agent replied · 28 November 2023
Alex, this is awesome to hear! Thanks for taking the time to leave us a 5⭐️ review about our services selling you're home . Come back and see us again soon at our Epsom and Stoneleigh office.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.