Trusted Agent profile · Stonehouse
★★★★★
490 reviews across 2 platforms
De Lisle Bush Wy, Stonehouse, GL10 3WL
Leaf Living's office in Stonehouse, at De Lisle Bush Wy, is rated 2.6 out of 5 across 490 reviews on two platforms, including 6 Google reviews rated 3.7.
Every review we hold for the Stonehouse office, from every platform, shown as written. First names only.
2/5
TrustpilotNot much good once they had our money.
We bought a home from Linden in 2022. Whilst they were fairly good to deal with during the purchase process, since the sale it's been extremely difficult to get responses from them, and our 'snag list' has not been actioned since submission 4 months ago. Building materials were also left around the site after completion.
5/5
TrustpilotWe’ve now exchanged on our Linden Home…
We’ve now exchanged on our Linden Home and so far so good, we part exchanged our old property at the market value. The house is due to be completed end of May and we where last week invited up to “meet the builder” The build team appeared knowledgable and was able to confidently answer each question we had. The sales team sent through all the window dimensions as promised. Every stage so far has been straight forward and easy. The house is coming along nicely. I’ll write another review once we have moved in.
1/5
TrustpilotWould Give 0 Stars If We Could
We purchased a home from Linden in 2018 within the Graylingwell Park Estate and have had terrible service from the day we put our reservation down continuing even now, six months after we move in. The whole experience we have received has really soured the excitement of buying your first property and to even make a complaint is near enough impossible. If we knew then what we know now, we would’ve gone elsewhere. It’s a shame they build luxury houses but can’t provide anything more than an appalling level of customer service.
1/5
TrustpilotZero stars!!!!
Zero stars!!!!! Meadow View Cholsey!!!Over 140 defects!!! And still finding them.Sales team shocking.After care shocking full of promises and apologies but very little action and when they do the repairs are appalling.The house was not finished and having work done to it as we moved in. Hadn't been cleaned and carpets put down on top of building dirt. Don't expect the show home. More a show dump! We experienced water pouring though the ceiling, causing our nice new home to be cut to pieces. Mess and damage to flooring, kitchen sink and work tops.Most problems take four weeks to get rectified with poor organisation. They expect you to be in to there convenience forgetting most people work.Very unprofessional and under qualified throughout the company. "All I can do is apologise"! Well apologies don't fix problems, actions do.Buy at your own peril you have been warned people.
1/5
TrustpilotBuy a freehold Linden Home at your…
Buy a freehold Linden Home at your peril particularly if there is a communal area for which you have to pay initially a modest service charge. Once the development is complete they will throw you to the wolves - literally. In all probability First Port management will be appointed and then the fun starts!!! Read all about First Port and it will open your eyes. Your freehold property will become almost unsalable after a few years with increasing service charges for unnecessary and questionable work. You have been warned!!
5/5
TrustpilotA very surprised and happy customer
A very surprised and happy customerI moved into a Linden home in The Orchards last summer and was initially very cautious about moving into a new build, especially with all the "horror stories" but I have to say I was nothing but impressed with the service I received and the quality of the build. Obviously, a new house is going to have snags and issues but the way they were dealt with has been immaculate. The team here couldn't be more friendly or welcoming to our whole family.Mike and Beki have been great and Dave and Dom first class.
1/5
TrustpilotA completely untrustworthy company - avoid!
We reserved a new flat with them and used an Assisted Move scheme to buy it, selling our old flat (via New Homes Group, Linden's affiliate company) to finance the purchase. They mismanaged the Assisted Move sale (led our buyer to believe they will be able to complete earlier than allowed by the construction schedule), which caused it to fell through. Then, instead of working with us on finding another buyer, they cancelled our reservation without telling us about it! (On the phone they were promising to come back to us with "solutions".) We have incurred legal expenses which are all for nought because of their incompetence in handling our sale. On top of that, after cancelling our reservation they didn't refund our reservation fee. Don't trust their words and don't trust them with your money.Dealing with them is also unpleasant because of the fact that some of the employees (in St Clements site office) are simply rude: they talk over you and raise their voice at you, apparently thinking that this will convince you to accept their point of view even if they're in the wrong. Pathetic.
5/5
TrustpilotLinden Montbray development
My partner and I have brought a Linden home on the Montbray, Roundswell development. We moved in a few weeks ago on 14th December so can't comment on any long term snagging issues. However the customer service that we have received from both Denise on the sales team and Stacey from the site team has been brilliant. Both have gone out of their way to get the house ready for us and help our move to run smoothly. We're very pleased with our house and the service we've received. As mentioned by a previous reviewer, there was no WiFi or phone line when we moved in. The fibre-optic cables had been laid by Linden and the wait was due to BT being busy on the run up to Christmas, so they therefore hadn't gotten around to sending Openreach out to connect them. This is hardly surprising being that we were amongst the first people to move in on a brand new phase of the development and was rectified by BT within a few days. It was hardly an issue and didn't hinder us in any way
5/5
TrustpilotBought a house on kirkleatham Green
Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.
1/5
TrustpilotAppalling sales people
Unlike the other reviews on here my issues were not with the house itself but with the sales people. Patronising, unsympathetic and cold are how I would describe the sales people. You might be good at your job but you definitely are not a people person. Being rushed through a home demonstration when it’s the only chance to see the property before buying it is appalling. It definitely appears like linden homes (Roundswell) just want your money and will sweep you under the carpet once they’ve got it. How can you sell a house when it isn’t finished and you can’t say when a landline or broadband will be installed “ I’ve done all I can” is your reasoning. How are you meant to communicate to the outside world? I think it’s disgusting.
1/5
TrustpilotDon't buy a Linden property
My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.
1/5
TrustpilotWe moved in June to property in Truro…
We moved in June to property in Truro cornwall,we have contacted linden homes customer services so many times I’ve lost count , we have never signed are house of with them so here we are 5 months later still waiting are property has a problem with the gable end which has a gap between three to four inch between the sofet and wall , both house next to us are fine Further down the estate they have the same problem and one persons loft is full of flys , Trisha in customer has ever excuse in the book it’s getting boring I just want my house fixed .mr dormer
1/5
TrustpilotTerrible service from Linden
Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.
1/5
TrustpilotAvoid like the plague
I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.
1/5
TrustpilotThe service is absolutely terrible
The service is absolutely terrible, bunch of crooks and 2 year warranty is worthless. Suppliers they choose and very shady and incompetent and cowboys, not a proper they can only do 9 to 5 if the best case, was left without a heating for a 2.5 weeks, they sent some cowboys to look at it with no tools and who appears to have no clue how to fix the issue. Now the claim all apparently is ok. Faulty boilers have been installed in many of the apartments.
1/5
TrustpilotWish we never gave them our money
Wish we never gave them our money. We bought a property in March and it’s caused us so much stress. Customer service is a joke and it’s clear they do not care once they’ve got your money. Most of our serious snags have been left (until we complained higher up). We were moved out of our property because the floor was uneventful - we had to pay to stay elsewhere and then they didn’t pay us back fully. Don’t spend your money on a waste of space company that is linden homes.
1/5
TrustpilotAwful experience repeats of everybody…
Awful experience repeats of everybody else's entry on this site.Everybody should hold back 10% until snagging has been completed that might bring them to their senses. It is quite unbelievable how bad the house is ! There have been and remain so many faults, problems and evidence of very poor workmanship it would be impossible to list here. We asked questions before exchange and completion which were never answered. We emailed the sales manager and sales director but never had any responses ! The site team try very hard and in fairness have resolved some problems, however, the list continues to grow rather than shorten. We really hope things can be sorted soon.
1/5
TrustpilotI wouldn’t even give it a star
I wouldn’t even give it a star. The problems I have encountered since purchasing the home 2 years ago has been honestly diobolical. I get the odd snagging issues you might get with a new build, but I’ve had endless, the list is to long to write. The service and “customer after care” is laughable. Linden are cowboy builders! DONT BUY FROM THEM! We are also starting legal procedures. It’s good others are making a stand, yet sad to hear people are having to go down this route in order to get something done.Worst mistake I’ve made is purchasing a home from linden, let the reviews speak for them selves and save yourself the heartache
1/5
TrustpilotCowboy builder
What a typical cowboys builder company which one is after our money with rubbish customer service & poor quality 1. Paid upgrade in November 2017 still not delivered each time chasing it receiving empty promises and nothing happening2. On house demonstrations just before handing over key you can find patches of not painted wall.3. According to site manager house was cleared by cleaning company but you can find windows not washed as covered with paint; lamp shade covered with paint, marks on painted was as someone was using pen on them and more.Simply avoid them, as houses over prices and they after your money.Worst development site Hawkswood Development in Bicester
1/5
TrustpilotWe saved ourselves and pulled out of…
We saved ourselves and pulled out of the sale at the last minute...1. Houses that were on the development that were more than a year old had terrible looking rust stains in the rendering, spreading from the balconies. When I asked, the sale person just said ' call customer service if it happens to your property'2. The houses carried at £40,000 premium over (better) second hand houses in the local area. Instant Negative equity anyone?3. The sales people were really brisk, pretty rude, and were trying to hustle us into completing before Christmas last year. Made me feel like not wanting to buy one of their properties.4. When we did pull out, not a word of acknowledgement from any of their staff. This re enforced what a wise decision this was.
5/5
TrustpilotEverybody has their experience and I…
Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy
1/5
TrustpilotBad doesn't even come close.....
Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !
1/5
TrustpilotIt's a zero from me !
I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.
4/5
TrustpilotBrought my new home at Bitton mill near…
Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaf Living's Stonehouse office has 490 reviews across two platforms: 6 on Google, 484 on Trustpilot (across the whole business).
Leaf Living Stonehouse is rated 2.6 out of 5 across all 490 reviews, and 3.7 out of 5 on Google from 6 reviews.
Leaf Living Stonehouse, De Lisle Bush Wy, Stonehouse, GL10 3WL.
