Roseberry Newhouse reviews

★★★★★ 5/5

Google

What can one say other than 5*. Vanessa and Olivia could not have been more helpful and supportive. Behind the scenes Joanne was in constant communication with any updates on how proceedings were going. This is the third house dealing that we have used Roseberry Newhouse, two were for buying properties and the third was for selling a property. When we came to sell our flat, based on our buying experience, there was no need to look any further for a 5* estate agent than Roseberry Newhouse Thank you again, Phil & Sue

Philip · 1 August 2026

★★★★★ 1/5

Google

Very disappointing experience. I enquired through Rightmove about an apartment in Stockton and received no response. I then called several times and was repeatedly told someone would call me back, but nobody did. I eventually searched the company website, found the manager’s email address and contacted him directly, yet I still received no reply. A viewing was eventually arranged, but the person showing me around could not answer basic questions about availability, moving dates, tenancy terms or possible service charges. There was also no personal follow-up after the viewing, only an automated survey text. I liked the apartment, but by that stage I had lost confidence in the agency and decided not to proceed. The fact that I also emailed the managing director to raise these concerns and he has not bothered to respond says it all. Poor communication, no meaningful follow-up and a complete failure to capture or act on a genuine customer enquiry.

Miguel · 8 August 2026

★★★★★ 5/5

Google

Apologies for the delay in posting. We enjoyed a very good experience with the Stokesley office. In particular Olivia who was my point of contact. She was always happy to help, and is very professional in her approach to all enquires. After the initial acceptance of our offer we were passed to the progression team, where Joanne updated us on a weekly basis. In short I would highly recommend Roseberry Newhouse for their extremely proactive approach to sales and customers. Thank you all.

Caroline · 22 July 2026

★★★★★ 5/5

Google

From start to finish buying our house Olivia was professional, helpful and kept regularly in touch about progress. It was also reassuring to have Joanne as a contact too. Thank you for all your help in getting everything sorted on time. I would highly recommend the Stokesley office of Roseberry Newhouse for purchasing a house.

Jennifer · 8 August 2026

★★★★★ 5/5

Google

I recently purchased a house via Roseberry Newhouse in Stokesley. The viewings were arranged easily at a time that suited me and I was provided answers to all my questions by Vanessa. Joanne kept me updated on a weekly basis, communicating with my solicitor and the vendor's solicitor. Olivia also helped in the final stages of proceedings. All staff members were helpful and friendly, keeping me at my ease.

Kate · 6 April 2026

★★★★★ 5/5

Google

Excellent service when buying our house. Olivia was so helpful during the viewings and Joanne helped guide the sale through smoothly, keeping in touch often. Everyone we dealt with was approachable, friendly and professional. Roseberry Newhouse since helped us sell our home. Everyone was friendly, helpful and professional. Vanessa and Olivia were efficient in arranging viewings and negotiating the sale and Joanne kept us updated and on track, ensuring the sale proceeded smoothly and quickly. Would highly recommend!

Victoria · 23 December 2025

★★★★★ 5/5

Google

Each and every staff member involved with the sale of my mum's house went above and beyond to result in a very efficient, smooth and fast process. We were kept in the loop at every turn by Joanne all the way to the end and this was much appreciated. I would recommend Roseberry Newhouse, Stokesley any time. First class service. Bev S

Bev · 22 July 2026

★★★★★ 5/5

Google

Vanessa has been there for us every step of the process of buying through Roseberry Newhouse. Great communication and quick to resolve any issues for us. Great service, we will definitely use them if we move again 🤩👏 …

Stephen · 23 December 2025

★★★★★ 5/5

Google

Excellent service from start to finish, we spoke with various agents before selecting RN, John was knowledgeable of the housing market , we liked the analytics sent to us with information and found the staff to be courteous and stick to their word, we couldn't fault them at all. Thanks Olivia, Vanessa and John. C & T x

Chloe · 8 April 2026

★★★★★ 5/5

Google

Excellent service communication skills are 2nd to none . Was kept in the loop and nothing was a a problem . Staff are fabulous and on the plus side we love our new home Thank you

Lynette · 18 August 2026

★★★★★ 5/5

Google

Vanessa and the team at Roseberry Newhouse have been fantastic from start to finish selling my very unique property smoothly and efficiently. I am very thankful for the fully personalised service after trying other agents who were cheaper but certainly did not offer the same quality of service. I would highly recommend them.

Natasha · 13 March 2026

★★★★★ 5/5

Google

John, Olivia, Isabel & the team at Roseberry Newhouse are simply the best. When I first met Vanessa back in 2020 (carrying out my services for one of their clients) they had been excellent with communication. The more I’ve got to know them, the more I see that they are more than just an amazing estate agent, they put so much pride in their work helping others when selling their deceased loved ones homes, they really do help take the weight off their shoulders in their most difficult times. I highly recommend these guys when it comes to buying or selling properties, for landlords & tenants. Kind regards Tom - House Clearance Company

Thomas · 8 August 2026

★★★★★ 5/5

Google

Vannessa and Olivia were most helpful during our house search, as well helping us after we had an offer accepted. Also they helped up to us moving in, providing us with contacts for work that needed doing as we are new to the area. Excellent service.

Iain · 11 April 2026

★★★★★ 5/5

Google

I highly recommend Roseberry Newhouse in Stokesley. I was impressed by the first visit from John and I felt supported throughout the whole process. The communication from the Stokesley office was excellent and I received regular updates. The professionalism of the whole team is outstanding . A big thank you to Vanessa and Joanne for their brilliant and tireless input , professionalism and support . I don’t plan to move house again in the near future but if I did I would definitely choose Roseberry Newhouse .

Patricia · 11 November 2023

★★★★★ 5/5

Google

Vanessa, Olivia and all the team at Roseberry Newhouse, Stokesley were absolutely brilliant in helping us with our first home purchase, from initial viewing to completion, their care and attention was great as well as their friendly …

Karen · 22 May 2026

★★★★★ 5/5

Google

The Stokesley team are excellent. Completion of my mother's flat finally went through after numerous issues which should have been straight forward. They were there for us and kept us up to date with everything - they went above and beyond. It especially didn't help as my sister and I were selling mum's flat on her behalf so there was more than one of us to contact/'interfere'! Special thanks to Vanessa who supported and advised me all the way, it was so frustrating but with Vanessa's reassurance we finally got there. Wouldn't go anywhere else to sell or purchase a property Thanks again to the whole team

Dawn · 30 June 2023

★★★★★ 5/5

Google

With the kind support, guidance and professional services provided by Roseberry Newhouse, Stokesley, we were able to purchase our perfect property, that meets our family, business and location needs. After relocating back to the UK and trying to get back on our feet, we were truly blessed to meet both Vanessa and Harry, who took us under their ‘Wing’. First, we rented a property via Roseberry Newhouse, then over several months, both Vanessa and Harry helped us with our property searches, coordinated and arranged our property viewings and always had time to answer our queries, provide us guidance, and arrange second viewings. During the purchase process, Roseberry Newhouse, helped coordinate matters between all parties and were able to resolve any arising issues or loose ends, which allowed a smooth transition from start to final Conveyance. In summary, I would highly recommend anyone who is looking to either buy or sell a property, or even rent / let a property, to engage with the Roseberry Newhouse Team, as you will certainly get a service that is second to none and one that has that personal / friendly touch, that most others lack. Thanks Vanessa and Harry, your kind support and hard work was much appreciated.

John · 1 April 2023

★★★★★ 5/5

Google

Harry supported me at every step of my purchase. He was very easy to contact and ensured clear communication throughout the whole process. He always responded quickly to email or telephone messages and understood any concerns or questions. The vendor was not in the uk which could have made the purchase very difficult but Harry managed all of this without any problems. Very happy with his service and support given to me throughout the process of my new home. Thank you Roseberry Newhouse and especially Harry

Tracy · 8 March 2023

★★★★★ 5/5

Google

Stokesley branch of Roseberry Newhouse helped me through a very difficult and stressful house move! Vanessa had a lovely, calming, reassuring and professional nature which I very much appreciate and Harry Shaw was always at the end of the phone with updates/readily available to hear my updates which there was a roller coaster of. He often knew details about my sale/purchase I hadn't heard about yet. My thanks to to both these team members for their support and guidance!

Lindsey · 9 March 2023

★★★★★ 5/5

Google

We were very happy with the service provided by Roseberry Newhouse with the selling of our property. We had lived there for nearly 36 years and it was a very emotional time for us, but the team were there to support us through a stressful time. John, Vanessa and especially Olivia always available to help us along the way. It was the right time to move and say goodbye to a home we were very happy in and ready to pass onto another family. Thank you all for such care and kindness.

Anita · 8 December 2024

★★★★★ 5/5

Google

Roseberry Newhouse were fantastic, with the sale of my mam's house from listing it to finding a buyer. She had her 1st offer simply from Facebook prelisting post. This sale has been particularly stressful for my 80 year old mam, but Roseberry's, in particular Vanessa has made the whole process much smoother. Her knowledge, advice, communication and professionalism has been second to none. I would highly recommend Roseberry Newhouse when selling your home. Outstanding service from start to finish.

Claire · 13 February 2023

★★★★★ 5/5

Google

Having just bought our house through Roseberry Newhouse, Stokesley and received a fantastic service wanted to pass on our thanks to Vanessa and the rest of the team for their help and support throughout what was at times a stressful process. Highly recommend this estate agent.

Sue · 16 December 2025

★★★★★ 5/5

Google

This is now my second time renting a home through Roseberry Newhouse Letting Agents, and once again the service has been absolutely second to none! From start to finish, the whole process was smooth, professional, and completely stress-free. The team are always friendly, responsive, and genuinely helpful, nothing is ever too much trouble. They keep you well informed throughout and go above and beyond to make sure everything runs seamlessly. It’s so reassuring to deal with a letting agent you can truly trust, and I wouldn’t hesitate to recommend Roseberry Newhouse to anyone looking to rent. Thank you again for another fantastic experience!

Annie · 13 March 2026

★★★★★ 5/5

Google

From the very start of my search Roseberry Newhouse provided excellent service. I initially dealt with Olivia who arranged a number of viewings for me in my move from the Midlands to Great Ayton. The whole process from offer to completion …

Suzanne · 13 December 2025