Trusted Agent profile · Stoke On Trent

Countryside Homes North West Midlands Stoke On Trent reviews

4.3

★★★★★ Great

109 reviews across 2 platforms

Ash Bank Road, Werrington, Stoke On Trent, ST9 0JR

Countryside Homes North West Midlands's office in Stoke On Trent, at Ash Bank Road, is rated 4.3 out of 5 across 109 reviews on two platforms, including 7 Google reviews rated 5.0.

5.0 / 5

Reviews on Google

This office

102

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stoke On Trent office, from every platform, shown as written. First names only.

5/5

Trustpilot

The Gateway, Bexhill

**UPDATED REVIEW 6/8/26**

John · 6 August 2026

Agent replied · 25 September 2026

**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes

5/5

Trustpilot

Fantastic support from sales team (Nicole)

We are in the process of buying our first home with Countryside Homes, and Nicole (Base office, Harlow) has been incredibly helpful from day one. She is always friendly, approachable, and makes sure to find answers to all of our questions.

Maryam · 22 September 2025

Agent replied · 25 September 2025

Hi Maryam, We're happy to hear that you found our team member helpful during your first home buying process. We appreciate you acknowledging their friendly and approachable nature, as well as their dedication to answering your questions. It's great to know the site visit was a special experience for you, and we thank you for your positive feedback. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Easy and straightforward

Staff were friendly.

Olatunji · 17 July 2026

Agent replied · 25 September 2026

Hi Olatunji, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team! Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Good size of house

Good size of house, affordable price, very helpful and hard working sales man Alex and house features

VIJAYARAGAVAN,KALIAPERUMAL · 3 April 2026

Agent replied · 3 June 2026

Hi VIJAYARAGAVAN,KALIAPERUMAL, We're happy to hear that you found a good-sized house at an affordable price. We appreciate your recognition of our team's hard work and the house features. Kind Regards, Sarah Countryside Homes

1/5

Trustpilot

I purchased a lovely flat at Fresh…

I purchased a lovely flat at Fresh Wharf Estate and initially had a very positive experience thanks to a responsive and proactive management company. Unfortunately, Countryside later switched the management to POD, and since then the standard of upkeep has significantly declined.

Jake · 23 May 2026

5/5

Trustpilot

Countryside home is the very best 👌very…

Countryside home is the very best 👌very professional and a great developer

Fayokemi · 8 April 2026

Agent replied · 3 June 2026

Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

So far very effective and efficient…

So far very effective and efficient friendly service

Kelly · 12 April 2026

Agent replied · 3 June 2026

Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Very Helpful Staff

Very Helpful Staff, courteous, polite and friendly.

Alan · 14 April 2026

Agent replied · 3 June 2026

Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes

1/5

Trustpilot

We purchased a new build property last…

We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first

William · 3 March 2025

5/5

Trustpilot

We have a great experience

We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.

Josie · 13 December 2025

Agent replied · 24 December 2025

Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Has anyone moved into the homes in…

Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?

Sarah · 12 December 2025

Agent replied · 24 December 2025

Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Great experience with countryside

Great experience with countryside. My sales advisors were amazing - Imran and Mario. Seamless process and great communication. Thank you both once again.

Reeya · 19 September 2025

Agent replied · 25 September 2025

Hi Reeya, We're happy you had such a positive experience. It's great to hear the process was seamless and the communication was effective. Thank you for your kind words! Kind Regards, Sarah Countryside Homes

3/5

Trustpilot

The information we received was not…

The information we received was not accurate. We were bit disappointed.

Mrs · 6 December 2025

Agent replied · 24 December 2025

Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes

1/5

Trustpilot

Appalling service, worst ever experience with a house builder

Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.

SC · 24 July 2024

1/5

Trustpilot

I would love nothing more than to be…

I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.

Mark · 21 April 2026

5/5

Trustpilot

Such an aspirational

Such an aspirational brand, admired and followed for many years.

Consumer · 24 September 2025

Agent replied · 25 September 2025

Hi Consumer, We appreciate your long-term support and are so glad to hear that you find our work aspirational and admirable. Thank you for your feedback! Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Very professional

Very professional, and happy to help with so much knowledge.

Gav · 22 September 2025

Agent replied · 25 September 2025

Hi Gav henry, We appreciate your kind words! We are happy to hear that our expertise was helpful to you. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Have just reserved our new home online

Have just reserved our new home online. The process was explained very clearly and easy to do. This follows months of patience from the sales consultant Ceri, who we’ve been in contact with for months prior to getting to this point.

Tim · 18 September 2025

5/5

Trustpilot

So far so good with customer service

Lynne · 19 September 2025

Agent replied · 25 September 2025

Hi Lynne Pettitt , We are happy to hear that you are having a positive experience with our customer service. Thanks for your feedback. Kind Regards, Sarah Countryside Homes

5/5

Trustpilot

Great job

Great job, Imran Jan 💯

Marina · 22 September 2025

Agent replied · 25 September 2025

Hi Marina, We are happy to hear that you had a great experience. We appreciate your positive feedback and recognition. Kind Regards, Sarah Countryside Homes

1/5

Trustpilot

Do not even bother buy a house from…

Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too

Wil · 23 May 2025

5/5

Trustpilot

Lovely welcoming staff

Lovely welcoming staff, friendly and knowledgeable

Mandy · 25 August 2025

5/5

Trustpilot

Pleasant experience and gained some…

Pleasant experience and gained some useful information on the benefits of new homes.

Mr · 3 April 2025

5/5

Google

Good food. Good price ,nice ,ok

Andrei · 14 March 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Countryside Homes North West Midlands's Google reviews

Questions about Countryside Homes North West Midlands Stoke On Trent

How many reviews does Countryside Homes North West Midlands Stoke On Trent have?

Countryside Homes North West Midlands's Stoke On Trent office has 109 reviews across two platforms: 7 on Google, 102 on Trustpilot (across the whole business).

What is Countryside Homes North West Midlands Stoke On Trent's rating?

Countryside Homes North West Midlands Stoke On Trent is rated 4.3 out of 5 across all 109 reviews, and 5.0 out of 5 on Google from 7 reviews.

Where is Countryside Homes North West Midlands's Stoke On Trent office?

Countryside Homes North West Midlands Stoke On Trent, Ash Bank Road, Werrington, Stoke On Trent, ST9 0JR.

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