Every review we hold for the Stoke On Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAngel the agent made us feel very…
Angel the agent made us feel very confortable and she explained everything I needed to know, even if she had to repeat herself she was very patient and kind and knowledgeable. The place is so lovely and modern. I love what they build there and it's totally away from the main road with an amazing field at the back and a lovely court with lots of plant. Visiting the appartement and being guided through by Angel was a great experience. I really enjoyed it.
Florence · 13 September 2026
Agent replied · 25 September 2026
Hi Florence,
Thank you for your wonderful review. We're delighted to hear that Angel made you feel so comfortable and supported throughout your visit. It's great to know you enjoyed the development and appreciated the surroundings, as well as Angel's patience, knowledge and friendly approach. We'll be sure to share your kind feedback with her. We wish you all the best on your home-buying journey.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotGreat Homes and Sales Advisor
I recently visited the Countryside Homes development, The Colleys in Grantham. immediately upon entering the development you can see how nice their houses are. I viewed a few plots there and the one apparent feature in the homes are the lovely vaulted ceilings in the kitchens. Unfortunately after working out distances to get to my family etc I couldn't go ahead. Grantham is a great area which has an abundance of amenities and has get transport links to the A1
Karen · 8 September 2026
Agent replied · 25 September 2026
Hi Karen,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear you enjoyed viewing our homes and their unique features, especially the vaulted ceilings. It's understandable that location can be a deciding factor, and we appreciate your kind words about the area's amenities and transport links. We are also very pleased to know that our sales advisor provided professional and friendly service. Your feedback is invaluable to us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotBuyer Beware
Bought a new build on Rivers Edge, Warrington, this year. Sales answered all my questions made me feel at ease with what i was buying. Went to look at the house at least twice. There were definite issues that were noted before i moved in. Patio door was catching, the utility door was scraping the floor and a kitchen drawer looked to be damaged and needed to be replaced. Given the amount of time between walking around, making a decision to reserving and going through the legal processes only 1 issue was fixed; utility door. I later found as i cleaned that the drawer was just dirty, yet the patio door was a big issue. Not my first new build, yet this was the worst new build i had bought. Whoever had signed off this house, hadn't done their job properly, i wondered whether he/she signed off the wrong house or did he/she go round blindfolded OR even worse this is the standard of a Countryside built house. I listed my snagging as soon as i was able. Work was allocated to subcontractors. 2 of which had deadlines that passed, i followed up with Customer Services and heard nothing. Followed up again recently and will continue to follow up. Why isnt Customer Services following up with the Sub Contractor if they are aware of these snagging deadlines.
Catherine · 14 August 2026
Agent replied · 25 September 2026
Hi Catherine,
Thank you for taking the time to share such detailed feedback regarding your experience at Rivers Edge.
It's encouraging to hear that you felt supported by our Sales team during the early stages of your journey. However, it's clear that your experience following reservation and moving into your home has fallen far short of the expectations you rightly had.
You have raised a number of concerns relating to the quality of workmanship, outstanding snagging items, communication from our Customer Service team, and the handling of issues affecting the security and functionality of your home. We appreciate how disappointing it must be to encounter ongoing defects while trying to settle into a new property, particularly when you feel that concerns are not being addressed within the timescales you were given.
The examples you have provided, including the patio doors, external doors, balcony door, gate, internal finishes, cleanliness of the property, and the status of outstanding remedial works, are all matters that should be reviewed thoroughly. We also recognise the frustration caused when updates are not provided and when communication does not meet the standard you expect during the aftercare process.
Thank you again for bringing these matters to our attention. Feedback of this nature is invaluable in helping us identify where improvements are needed and ensuring concerns are addressed appropriately
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExcellent Service, a Real Asset to Us and to the Company!
Deborah at The Colley's Grantham went above and beyond for me and my mother! My mother had met Deborah on a previous visit and thought her incredibly kind and helpful, and I met her when we made a second visit to The Colley's. We hadn't made an appointment and weren't expecting to run into Deborah, but I'm very glad and grateful that we did! She was very enthusiastic and patient, and helped us narrow down potential homes, eventually landing on our dream one. She was efficient, professional, and nice to talk to. She genuinely listened to us and answered all of our questions. As we were walking through the neighborhood, we were greeted by several other people. It is clear that Deborah is well-recognized and very well-liked amongst the community! My mother and I are delighted and truly grateful to have met her. We now have our sights set on a home and have a much clearer understanding of the buying process, and we couldn't have done it without Deborah's help!
Rachel · 18 July 2026
Agent replied · 25 September 2026
Hi Rachel,
We are so delighted to hear about your wonderful experience and the exceptional assistance you received. It truly warms us to know that we could help you and your mother find your dream home and clarify the buying process. We greatly appreciate your kind words and positive feedback; it means a lot to us. We are always striving to provide helpful and professional service to everyone who walks through our doors. Thank you for sharing your positive experience with us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotNOT THE BEAUTIFUL COUNTRYSIDE ESTATE WE WERE SOLD -QUITE THE OPPOSITE
Vistry/Countryside will not take responsibilty for the state of our roads which are unsightly, embarrassing and dangerous. They are full of pot holes which has caused damage to vehicles, pavements not safe to walk on and they have even blocked drains with tarmac. We were one of the last in nearly 2 years ago and the roads have not yet been adopted. This apparently is due to some disputed land and BMBC can not adopt the land until it is resolved. Following the guidelines on their website I have raised a formal complaint or should I say tried to but had no response from them at all. Not from customer services, the regional manager or anyone. They do not reply to emails or reply to my complaint within 4 days as it states on website. I have tried to phone head office but the number is unobtainable. I spoke to regional office in London and North East but they only had the same number. I asked the following questions: When will the roads be sorted? Why are Vistry not maintaining until they are adopted as they should be? Why were we not informed of this disputed land when we purchased the property? Why were houses even built if there was a dispute over land? There are several new house builds in this area and all of them are in a better state than our street. Honestly if we'd have known this would be how the estate looked 2 years on we would have never even considered it. If you are considering buying from vistry/countryside or whatever name they are under please the state of the roads and any legalities for their adoption by the local council. Having said all this the initial experience was very good. Rhodri and Gavin in sales were great and very helpful the whole time. Snagging was minor compared to other new builds we have had and the workmen that came out to do repairs were excellent. We love the house. The after care however is disappointing to say the least. Seems like now the estate is all sold they don't care.
Janet · 17 July 2026
Agent replied · 25 September 2026
Hi Janet,
Thank you for taking the time to share such a detailed review. It’s clear how frustrating this situation has been, particularly given the length of time you’ve been living on the development and the concerns you've raised about the condition of the roads, footpaths and drainage.
We fully appreciate why the current state of the roads, along with the uncertainty around adoption, has left you feeling disappointed. We also recognise your concerns regarding communication and the difficulties you've experienced when trying to raise a complaint and obtain updates. Residents should feel informed and supported, and it’s understandable that the lack of responses has added to your frustration.
We’re pleased to hear that your experience during the purchase process was a positive one and that Rhodri, Gavin and our site teams provided a high standard of service. It’s also encouraging to know that you are happy in your home and that any snagging issues were relatively minor and dealt with effectively.
The matters you’ve raised regarding road adoption, ongoing maintenance responsibilities and communication are important, and we would like the opportunity to review your concerns further with the relevant team. If you haven't already done so, please contact us via Customer services quoting your development details and we will ensure your concerns are directed to the appropriate colleagues for investigation.
Thank you again for bringing this to our attention. Feedback such as yours helps us identify where improvements are needed and ensures concerns are reviewed appropriately.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotA company that goes above and beyond the expectations
This is the third new build property I’ve purchased and the level of service has been unbelievable. Sophie at Newsam Green helped get us a fantastic deal on our new home. Tara our Sales Negotiator was amazing - she really went above and beyond to help get us in, due to issues with the sale of our property. And the house itself - I love it, we really couldn’t be happier! And a great after sales service.
KMB · 1 August 2026
Agent replied · 25 September 2026
Hi KMB,
We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our team provided exceptional service and helped you secure your dream home. We're delighted that you love your new house and that our after-sales support has met your expectations.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
Trustpilothonestly had such a great experience…
honestly had such a great experience buying our house with countryside homes! mostly down to how amazing the team at Foxrush Walk have been. Danielle in the office is an absolute star! we had a nightmare with the chain from selling our old house, but Danielle went completely above and beyond to help us through it. she was always on the ball, super responsive and did so much chasing behind the scenes to keep the sale moving and support us! Also would like to mention Karl on site has been just as brilliant too! nothing has ever been too much trouble for him and he’s sorted any build questions we had so quickly. This is our second new build home and these two have made the whole thing a breeze! couldn’t recommend them enough!
Georgia · 18 May 2026
Agent replied · 3 June 2026
Hi Georgia,
We are so pleased to hear about your excellent experience with us, especially the support you received during your home-buying journey. It is wonderful to know our team made the process so smooth for you. Thank you for your kind words!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExcellent, highly recommend
I bought a house from Countryside Homes. Right from the beginning, it was obvious that the service was tailored to my requirements with complete understanding of my circumstances. I fully appreciate the effort of Ashton Wylie for her excellent communication, active and proactive role and great organisation skills. She explained all what I need to know in a clear way. This purchase would have been a lot more difficult without Ashton. Sam is a perfetionist and his home demonstration was excellent. Matt Newman is competent and professional.
Abdu · 8 May 2026
Agent replied · 3 June 2026
Hi Abdu,
We're happy to hear that your home-buying experience was tailored to your needs. We appreciate your recognition of the team's communication, proactive role, and organizational skills. We are glad the home demonstration was excellent and that you found our team members competent and professional. Thank you for your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExeceptional experience
Execeptional experience from start to finish! Sammy-Jo was so lovely and made us feel so comfortable with the whole process, we fell in love straight away with our home. From the start of the process to moving in day Sammy was always on hand and nothing was ever too big or too small, especially with chasing things behind the scenes, we honestly couldn't of done it without her.
Megan · 12 July 2026
Agent replied · 25 September 2026
Hi Megan,
We are absolutely delighted to hear about your exceptional experience! It's wonderful to know that our team made you feel comfortable and supported throughout the entire process, from finding your dream home to moving in. We truly appreciate your kind words about the dedication and helpfulness of our colleagues. We are so pleased we could make this such a positive journey for you.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotVisiting the show home today and…
Visiting the show home today and meeting with Sam has been very informative towards our buying journey. All question we presented were answered well and the differences in houses were clear and again explained very well. We look forward to working more with this company to decide on our home.
Caitlin · 23 August 2026
Agent replied · 25 September 2026
Hi Caitlin,
We're so glad our team could provide such valuable insights during your visit to the show home. We appreciate your positive feedback and look forward to helping you find your perfect home.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotVery Disappointed - subsidence occurred, caused damages but not managed
I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.
Tommy · 7 December 2025
Agent replied · 24 December 2025
Hi Tommy,
We appreciate you bringing this to our attention. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner.
Kind regards
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAmazing experience!
We’ve just reserved our brand new home at Kingmakers View, and honestly, the whole experience has been incredible. From our very first call to view the show home, to the help we received with the assisted move scheme (our place sold in just two weeks!), all the way through to being ready to reserve, Kim has been amazing. She’s made every step feel effortless and stress free. We’re really excited for the rest of the journey. Thank you Kim!
Maisie · 28 November 2025
Agent replied · 24 December 2025
Hi Maisie,
We're happy to hear that your experience reserving your new home was incredible. It's great to know that the assisted move scheme helped sell your place quickly and that every step felt effortless. We appreciate your positive feedback and are excited for the rest of your journey!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWe viewed Milby Meadows and was greeted…
We viewed Milby Meadows and was greeted and attended to by Alan. Alan was friendly, helpful and really knowledgable about the site and about the future plans which helped us when discussing whether to proceed. I really liked how Alan wasn’t a ‘pushy’ sales advisor which we have experienced at other properties we’ve visited.
Chelsea · 31 May 2026
Agent replied · 3 June 2026
Hi Chelsea,
We are so pleased to hear about your positive experience and that our team provided helpful, non-pressured assistance. We appreciate your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 4/5
TrustpilotThank you Juliette & Charlotte!
Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked for and our experience was definitely made better by them.
Paige · 28 July 2026
Agent replied · 25 September 2026
Hi Paige,
We are so happy to hear that our team provided such empathetic and supportive assistance during your moving journey. We understand how stressful moving can be, and we are delighted that our colleagues made your experience better. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAlex at the Tattenhoe Park development…
Alex at the Tattenhoe Park development has been amazing! I’d honestly say his customer service is one of the main reasons I decided to purchase a property at this site, rather than with another developer. Alex comes across as transparent, trustworthy and extremely knowledgeable. On top of this, he goes above and beyond to support you throughout the whole process, from before you’re even sure if you’re going to reserve the plot until after you’ve moved in. Nothing seems too much trouble. Thank you, Alex!
KS · 16 July 2026
Agent replied · 25 September 2026
Hi KS,
We are so pleased to hear about your exceptional experience. It truly makes our day to know that our team's dedication to transparency, trustworthiness, and knowledge made such a positive impact on your decision to purchase a property with us. We are committed to providing outstanding support throughout the entire process, and we are glad this was reflected in your journey. Thank you for sharing your wonderful feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotClaire and Steve at countryside were…
Claire and Steve at countryside were really great and gave us all the help we needed. We’r very happy with our property and any problem we had has been addressed quickly. Would recommend Countryside 100%. Especially Westcombe Park.
Dena · 27 May 2026
Agent replied · 3 June 2026
Hi Dena jessop,
We're so pleased to hear about your positive experience and that we could assist you. Your recommendation means a lot to us!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotA Traumatic Nightmare: 200+ Defects, Deceptive Sales, and Zero Accountability
If you are considering buying a property at Fletton Folly (or any Countryside Homes / Vistry Group development), please read this and protect yourself. My experience, from the deceptive sales process to the ongoing aftercare, has been a nightmare. Furthermore, I know that every house on our street (Hay Lake Crescent) is experiencing severe problems, this is a site-wide failure of quality control, not an isolated incident.
R · 13 September 2026
Agent replied · 25 September 2026
Hi RM,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your home and the frustration this has caused. We understand how disappointing this must be, particularly given the concerns you have raised regarding the quality of the property, the sales process and your ongoing customer care experience.
We take all customer feedback seriously and are committed to resolving issues wherever possible. We understand that members of our team have been in contact regarding your concerns and will continue to work with you to review the outstanding matters.
Thank you for bringing these issues to our attention. We appreciate the opportunity to address your concerns and improve your experience with us.
Kind regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotReally happy and excited
Really happy and excited. The ladies at coppicehill have been great. Tamzin and Lyudmila are so helpful and informative. It’s not been all plain sailing but I’ve been informed all the way through. Got to meet Paul from the site team and he has reassured us that the team would sort out the snags and get them sorted. Looks like a great team and very customer focused. Well done on the finish of our new home … can’t wait to compete.
Donna · 2 June 2026
Agent replied · 3 June 2026
Hi Donna,
We are so happy to hear about your positive experience with our team and the finish of your new home. It is wonderful to know our colleagues were helpful and informative throughout the process. We appreciate your kind words and look forward to your completion!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotWe moved in to a countryside property…
We moved in to a countryside property in June 2025 in Warrington. The roads are still unfinished as are the pavements outside. You cannot get through to anyone, multiple calls and emails completely unanswered. It is an utter disgrace that you pay high prices and receive this level of service. We still have outstanding snags too but trying to get this sorted is completely impossible. Avoid this company at all costs!
Izzy · 3 August 2026
Agent replied · 25 September 2026
Hi Izzy,
Thank you for sharing your feedback. It's clear that your experience since moving into your home has fallen short of the standards you expected, particularly with the unfinished roads and pavements, ongoing snagging issues, and the difficulty you've encountered when trying to get updates.
We recognise how disappointing it must be to still be waiting for progress on these matters more than a year after moving in. Communication is an important part of the customer experience, and it's concerning to hear that your calls and emails have gone unanswered.
Your comments have been noted and will be shared with the relevant teams so that the concerns you've raised around both the outstanding works and customer communication can be reviewed. Feedback such as yours is important in highlighting where improvements are needed, and we appreciate you taking the time to bring these issues to our attention.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotPerfect Experience with Countryside Homes…
Our experience with Countryside Homes at Alvaredus at Fairham, Clifton has been truly exceptional, and that is largely thanks to Mora Sheard. She is an incredibly kind and professional consultant who made our journey feel seamless.
Sibi · 25 April 2026
Agent replied · 3 June 2026
Hi Sibi,
We're happy to hear that you had such a positive experience. It's wonderful to know that our consultant's support and dedication made your journey seamless. We appreciate your kind words and are grateful for your feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotCountryside homes built a lovely house…
Countryside homes built a lovely house for us but the Sales Constant, Rhodri was five stars. His approach was friendly but not overbearing, helpful but not pushy and he always had time to answer questions on the development. We were pleased with the build standard of the house but it was Rhodri who made the process smooth and hassle free.
Hel · 21 September 2025
Agent replied · 25 September 2025
Hi Hel,
We're happy to hear that you love your new home. It's great to know that the sales consultant made the process smooth and hassle-free for you. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI have to say this ,our sales…
I have to say this ,our sales consultant Corinne Hunt was very approachable and she had immense patience to listen to what exactly we needed and clarified all the doubts .It was a great service .
Meera · 12 April 2026
Agent replied · 3 June 2026
Hi Meera,
We're happy to hear that our consultant was approachable and patient, clarifying your needs. It is great to know you had a positive experience. Thank you for your feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotDanielle was great from start to…
Danielle was great from start to finish. We always knew where she was, and always at the end of the phone. Very helpful before, during and after purchase.
Jamie · 29 May 2026
Agent replied · 3 June 2026
Hi Jamie Ellison,
We're so happy to hear about your positive experience! We appreciate you sharing your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWonderful experience
Lorraine and Jen were so fantastic in their approach; gave solid advice, were communicative and wanted the best outcome for us as a family; leading to us happily purchasing a new home.
Heather · 27 April 2026
Agent replied · 3 June 2026
Hi Heather,
We're so happy to hear that the advice and communication helped you find the perfect home for your family. Thank you for sharing your positive experience!
Kind Regards,
Sarah
Countryside Homes
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