Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
1/5
TrustpilotThe most uncommunicative company I have…
The most uncommunicative company I have ever dealt with, zero feedback on our house sale, prospective purchaser doesn’t turn up, but they don’t let you know, despite message being sent, don’t reply to texts, don’t listen to voice messages. So inefficient, local branch closed. Wouldn’t recommend.
5/5
TrustpilotDanielle Thompson and all the Team have…
Danielle Thompson and all the Team have been very helpful and professional. Excellent experience at all times.
Thank you for your review about our team member Danielle from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleAlways willing to help, a very pleasant, professional team who are a joy to deal with.
Dear Justin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Kind Regards Claire Baverstock (Branch Manager)
5/5
TrustpilotHelpful guidance from Jenna whilst…
Helpful guidance from Jenna whilst looking at properties in Winsford. Thought video viewings were very useful.
Dear Georgina, thank you for writing a review following our discussions about available properties. I am happy that our advice has been helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotFantastic Service !!
Just wanted to say what a fantastic job Butters John Bee are doing !!The Newcastle-under-Lyme branch especially, as the lettings staff are brilliant.They are managing my portfolio for me & doing a great job, as all 16 of my properties are tenanted.Would highly recommend their services !!Paul Tawn
1/5
TrustpilotTook advantage of a women's charity…
Took advantage of a women's charity during a national pandemic - shameful behaviour. Can't be trusted
Dear Ruby, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotA very well managed and professional…
A very well managed and professional service when using to let a property. Communication was excellent throughout.
Dear Richard Egerton, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotBrilliant service
Brilliant service, communication from Micheal ferris was spot on no messing about the process was fast and efficient
Dear JoshThank you for your great review, we appreciate your time in giving us your fantastic comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
1/5
GoogleFlat 1,40 queens street is too dirty and reporting electricity, hygiene issues but staff is not listening since 10 days.
5/5
TrustpilotGreat communications
Great communications, and set us up with a great property. Fantastic customer service from Michael Ferris. :)
Dear JonThank you for your great 5 star review and lovely comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleDonna is helpful and professional.
5/5
TrustpilotExcellent service selling
Excellent service selling. Viewings arranged and communicated efficiently. They really shone as things started to drag on, chasing both purchaser and solicitors to hurry things along. Liz, in particular, was excellent on the phone, asking all the right questions and not being fobbed off. I would definitely use them again.
1/5
GoogleSorry to say this but very poor customer service .NegativeResponsiveness
Dear Mrs Johnson, I am very sorry to see that you feel our customer service wasn't to the standard you expected. We pride ourselves on customer service at the Longton branch and I would be happy to discuss any concerns you have. If you would like to contact me on 01782 594777. Kind Regards Claire Baverstock, Branch Manager.
1/5
TrustpilotRipping off the vulnerable
Ripping off/misleading a charity when they can't view your sub-standard property during lockdown is vile...
Dear Steph, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMichael at BJB has helped massively
Michael at BJB has helped massively, taking photos etc to help me out. Much appreciated. Thank you.
Hi PennyThank you for your great review, it was a pleasure dealing with you and your lovely apartment again, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
4/5
TrustpilotBeen with BJB for a while
Been with BJB for a few years now. Service is good but honestly thier charges are a bit higher than the competition. Phone calls are answered or returned and actioned upon. Phone call today was answered by Carol Yearsley and what I needed was dealt with.
5/5
TrustpilotBen met all of our needs
Ben met all of our needs. He was very helpful in addressing a couple of problems we had along the way.Our minds were put at ease once we found our dream property. Great Customer Service and knowledge to match. Would definitely recommend Butters John Bee
5/5
TrustpilotViewed a property with Elisha
Viewed a property with Elisha, was very helpful and polite. Great customer service. Would recommend.
Amy-louise Simmons, thank you for your kind review; we are happy to pass along your comments to the team here at butters john bee Wolverhampton Lettings! Thanks again for taking the time to leave us this information about your recent visit. Take care!
4/5
TrustpilotThank you Carol Yearsley
Unfortunately the accounts department made a huge mistake which cost us rental income but Carol Yearsley took the case on board and has started to resolve it. We were having trouble getting information until Carol took the case in hand, we are now reaching a resolution.
5/5
TrustpilotCharlotte instructed my property for me…
Charlotte instructed my property for me a few weeks ago and was very fast and efficient.
Hello Madeeha,Thank you for your kind words, we will pass these on to Charlotte. If you require anything else, please do not hesitate to contact the team. Thank you, Hanley Lettings Team
5/5
TrustpilotI received excellent service from…
I received excellent service from Grace. She answered all our questions and was really helpful.
Hello Ang,Thank you for your review about our team member Grace, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotRental Property Management
Danielle has dealt with my rental property management in a very helpful and professional manner
Hello Joanne,Thank you for your kind review about Danielle, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotThis is the first time that I have been…
This is the first time that I have been through the tenancy application process, so I needed plenty of guidance, Jenna Stelfox provided everything needed and explained anything I was unsure about. The service I received was of an excellent standard and Jenna helped at every step.
5/5
TrustpilotFantastic comunications everyrhing…
Comunications fantastic Perfect everything Liz and Rebbecah been veey helpful for the whole process
Good moring Jan, Thank you so much for your kind review, if we can help with anything else just let us know. Kind regards, Rebekka GillLettings Branch Manager
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