Trusted Agent profile Β· Stockton on Tees, County Durham

Gowland White Stockton on Tees reviews

β˜…β˜…β˜…β˜…β˜… Excellent

411 reviews across 2 platforms

17 Bishop Street, Stockton on Tees, County Durham, TS18 1SY

Gowland White's office in Stockton on Tees, County Durham, at 17 Bishop Street, is rated 4.8 out of 5 across 411 reviews on two platforms, including 246 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

246

Reviews on Google

This office

Trustpilot logo

165

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

About Gowland White Stockton on Tees

Gowland White are Award Winning Estate Agents, twice voted 'Best North East Estate Agent' at the most prestigious awards for estate agents, highlighting the outstanding customer service we offer - just one of the reasons why instructing Gowland White is a great move

Awards

The Trusted Agent 2026 results for Gowland White, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Stockton on Tees office, from every platform, shown as written. First names only.

5/5

Trustpilot

The Scotland Saga

All the GW personnel I dealt with were very friendly, helpful and professional. Particular thanks to Clare Smith, Nicola and Esther. Their advice and assistance were invaluable in what was a very trying experience, especially for us old fogies!

Brian Β· 11 September 2025

Agent replied Β· 11 June 2026

Thank you so much for your lovely review Brian. Much appreciated.

5/5

Trustpilot

Gowland White - YARM

Many thanks to Claire Towey and all the staff at Yarm branch. Very professional, always helpful and in contact throughout the process to keep us up to date.

Robert Β· 15 December 2025

Agent replied Β· 26 December 2025

Thank you for your 5 star review Robert. This is very much appreciated.

5/5

Trustpilot

5 Star Gowland White

This is the second time I have used Gowland White, albeit 13 years apart. The service is fabulous, the price is fair and they help put you in touch with solicitors.By fair and away the best attribute is the girls and their communication. They were fabulous with me. I didn't once have to chase anything, they send out constant updates, were available for advice and also to chat when I needed guidance. They are an incredibly slick team. If someone is off, then someone else picks up the emails and provides a response. All of the staff are incredibly friendly and walk you through the stages of the selling process to put your mind as ease. Even the initial valuation was better than a competitor we had round for a comparison quote. Gowland White came prepared, had researched the area and brought information round of other similar houses in the area and shared those selling prices so that we could make an informed decision. When we agreed on a price, Gowland White suggested we go a little higher. They were going to get the same commission either way, but it was nice to see that they wanted us to sell for higher to make more money. That certainly wasn't the experience with the other local estate agent.I would very much recommend Gowland White, and I personally would now not go anywhere else.Thank you to Demi, Abby, Jodene, Nicola Tams and Nicola Bartliff.Karl Gray

Karl Β· 31 October 2023

Agent replied Β· 27 January 2024

Thank you very much for your lovely review Karl. Appreciated. Apologies for late acknowledgement.

5/5

Trustpilot

Streamline company

As a first time buyer, we were stepping into the un known, but everyone at Gowland white have been incredible from start to finish. Always available to answer any questions we had regarding properties listed, promptly arranged viewings for us and eventually offering sound advice when making an offer on a house. They have constantly kept in touch with us throughout the process of buying our house keeping us up to date with any changes, updates and good news.

Jake Β· 1 July 2026

5/5

Trustpilot

We recently sold our house with Gowland…

We recently sold our house with Gowland White and I can’t sing their praises enough. They were always on hand to help with any questions and I was particularly grateful when they offered support and advice when I had some issues with the sellers & estate agents (not GW) from the house were were buying. Everyone we dealt with were professional but also really friendly. Thank you!

Kelli Β· 16 January 2026

Agent replied Β· 26 February 2026

We are happy to have been able to support with your sale but also your onward purchase too. Your 5 star review is much appreciated by all the team.

5/5

Trustpilot

Estate Agents who made things so easy

Gowland White were so easy to deal with from initial valuation through viewings and then sales progression it made it a pleasurable experience. They were so efficient list the property, arranging viewings and providing feedback then through negotiation and answering buyer queries. Every member of their team were profesional and friendly and I would not hesitate to use them in the future and recommend to friends and family.

Peter Β· 5 January 2026

Agent replied Β· 26 February 2026

Thank you very much Peter for your 5 star review and for acknowledgement of the professional and friendly service our staff strive to provide.

5/5

Trustpilot

I recently completed the sale of a…

I recently completed the sale of a property using Gowland White via their Stockton branch. They were very efficient in dealing with every aspect of the sale, keeping me up to date every step of the way. Demi and the team worked tirelessly over a long period of time, exercising patience and good judgement to keep things on track. Each time I rang the office, it didn’t matter who answered the phone they were always very friendly and helpful, always ringing me back if had left a message. I would highly recommend Gowland White and would have no hesitation in using them again in the future. Thanks again.

David Β· 27 July 2023

Agent replied Β· 1 August 2023

Thank you for your lovely review David. Very much appreciated.

5/5

Google

Great experience selling my house through Gowland White, The team took a lot of the stress out of the whole process, they were very informative and helpful from start to finish, gave me some very good advice on how to market my property, I got constant updates and feedback from viewings that I had usually within 24 Hours. Can't recommend Demi and her team highly enough and would definately use again. 10/10

Jack Β· 31 October 2023

Agent replied Β· 30 December 2023

Thank you for the review!

5/5

Trustpilot

Smooth / Easy Experience

I had a fantastic experience purchasing our property and would like to thank the whole team, especially Esther, for making the process so smooth and stress-free.

Nathan Β· 9 June 2026

5/5

Trustpilot

Truly professional with a warm and friendly approach

Both the sale of our home and the purchase of our new property were handled so expertly by the entire team at Gowland White, the sales team at the Yarm branch and the progression team at Stockton-on-Tees. They guided us through the process with great patience and made us feel valued and secure in the knowledge that they were there to help every step of the way. We can't thank them enough and would without hesitation recommend them to anyone thinking of either selling their home or looking for help in finding a new property.

Us Β· 17 April 2026

5/5

Trustpilot

Excellent service

We had a brilliant experience with Gowland White from start to finish. The whole team were lovely to work with, incredibly helpful, and always kept us updated throughout the process of selling our home. Demi in particular went above and beyond for us and made everything so much easier. Communication was excellent at every stage, and we always felt supported. Would highly recommend Gowland White to anyone looking for a professional snd friendly service!

Aimee Β· 21 May 2026

5/5

Trustpilot

Highly recommended

Having waited for over a year to find our new home it finally happened. We had plenty of interest and offers but couldn’t make the move until we had a place to move too.Thankfully we had very patient buyers. We would also like to thank Clare Smith, Abby Metcalfe and Demi Wanless for also being very patient and helpful with the whole process from start to finish. (It was a long road with a few twists and turns πŸ˜†)

Peter Β· 30 November 2022

Agent replied Β· 6 May 2023

Thank you so much for your 5 star review and showing appreciation to Clare, Abby and Demi. Happy new home !

5/5

Google

We had already sold our house and bought our new home from Gowland and White Stockton. We found all the staff to be very friendly and helpful. Demi helped us along the way and the sales staff. They made the whole process very easy for us. We wouldn't hesitate to recommend Gowland and White Stockton to anyone thinking of buying a house through them.

Heather Β· 13 November 2025

Agent replied Β· 13 April 2026

Thank you for your kind review Heather

5/5

Trustpilot

First-class service

I dealt with Nicola (and sometimes Demi) in the Stockton branch of Gowland White as a buyer, and the service was first class. Nicola kept me up to date every step of the way, and was fast and efficient at getting messages to and from the vendor. There was an unforseen issue which arose during the searches, but Nicola handled it all amazingly. Thanks to the team for making a chewy process as straightforward as possible.

Angie Β· 26 January 2023

Agent replied

Thank you so much for your lovely review. Your feedback has been given to Nicola and Demi who truly appreciate your comments.

5/5

Google

Demi and the team were absolutely amazing and if it wasn't for them working with the whole chain, I think the sale would have fell through and our buyers also agreed who were using a different estate agents! Could not recommend them enough!

Dale Β· 21 December 2024

Agent replied Β· 28 December 2024

Thank you so much for your review Dale, glad we got there in the end for you!

5/5

Google

Gowland White have simply been amazing!. From the start they have expertly handled the sale of my property, which sold in a few days at the full asking price! I've been blown away by their efficiency, professionalism and outstanding communication. Jodene was the first member of the team I met, and everything she promised has been delivered. First impressions count, and Jodene didn't disappoint! Magda has been a superstar, communicating with me every step of the way, and Chris, who took the photos, settled for nothing less than the perfect shot! The team at Gowland White have made this a stress free process for me, and I highly recommend them - they're just great at what they do!

Debbie Β· 2 August 2022

Agent replied

Thank you so much Debbie. Great reviews like this are always appreciated by the team.

1/5

Google

Tells tradesmen the tenant has MH issues or is angry and difficult when for 2 years a kitchen needed repairing and it wasn't done, it ended up collapsing and leaking water over plug sockets causing the whole house to repeatedly trip. Blew up the oven, the fireplace, the lamp because of this issue. My children were terrified to even get a drink of water for fear of being electrocuted. 6 months like this. Got SBC involved.They were issued immediate safety repairs notice. We was then issued a retaliatory S21. We were told by the director of its so bad then why not just take your children and move. Like it's easy to pack up a house and find a new property in 2 months. Just because they broke their tenancy agreement as did the landlord. Slum agency representing slum landlords. Disgrace a tenant by getting the usual workmen to say they won't go there because of them being angry YET they refused all quotes from anyone who wasn't on their payroll of tradesmen. Which left nobody available, recordings of people stating were been told you have MH or are aggressive. Which I had to laugh at because of how disgusting it is. Filed with the ombudsman and sought a solicitor. Do NOT use this company. Absolutely take every penny and have no care or concern in the disrepair that you and especially children living in and paying to live in.

MrsB Β· 13 March 2026

5/5

Trustpilot

Simply the best!

I can’t speak highly enough of the lovely staff at Gowland White. From the get go I was kept well informed and nothing was too much trouble. We achieved a quick sale and the process was stress free as the girls did everything to make it so. They’re very much on the ball and were able to help me out when I needed to find a rental property for the gap between moving out and moving into our new home too. Special thanks to Abby, Demi and Jodene πŸ₯°I’m not planning on moving again…ever…but if I do I know who I’m using! I recommend you do the same 😊

Moominnana Β· 7 July 2022

Agent replied

Thank you. Your 5* review is really appreciated by the team.

5/5

Google

GW Property Rentals have managed my small property portfolio for over 10 years. The Landlord Certificates for Electrics and Gas were all closely adhered to - no reminder necessary there. The vetting of new tenants was all carried out seemlesly with almost no input from myself at all. In the past 12 months, I have gone through the process of selling my houses and they have sold within days of being advertised and not weeks. The level of professionalism from all the members of staff I dealt with over the years, from Rob and Tracy in the Lettings Team and finally Demi in the Sales Office has been a great weight off my mind to know that you are in good hands and the jobs get done. Absolutely no hesitation in recommending them to any prospective Landlord or indeed Agent to Sell a property.

Danny Β· 3 July 2022

Agent replied

Thanks for the great review Danny

5/5

Google

GW Property Rentals have managed my small property portfolio for over 10 years. The Landlord Certificates for Electrics and Gas were all closely adhered to - no reminder necessary there. The vetting of new tenants was all carried out seemlesly with almost no input from myself at all. In the past 12 months, I have gone through the process of selling my houses and they have sold within days of being advertised and not weeks. The level of professionalism from all the members of staff I dealt with over the years, from Rob and Tracy in the Lettings Team and finally Demi in the Sales Office has been a great weight off my mind to know that you are in good hands and the jobs get done. Absolutely no hesitation in recommending them to any prospective Landlord or indeed Agent to Sell a property.

Danny Β· 3 July 2022

Agent replied

Thanks for the great review Danny

5/5

Google

They have an outstanding customer service, they answer any questions you may have. We had a complete nightmare with our solicitors. When I couldn’t get any answers from them, Gowland White manage to go over and beyond to finds us answer. A massive shout out to Jodene and Abby and all there team for all their hard work and keeping us from stressing out. We are so happy to finally get our keys. Thank you so much, Adam & JosiePositiveResponsiveness, Quality, Professionalism, Value

Adam Β· 22 June 2022

Agent replied Β· 21 June 2024

Adam & Josie, thank you for your kind words and 5* review.

5/5

Google

When choosing what estate agents we wanted to use to sell our house Gowland and White made this very easy by being very professional and polite and not pushy at all. Throughout the process of selling the house they remained very responsive to any enquiries always replying via email or phone calls the same day and helped both myself and my wife through the sale. We worked with Abby Metcalfe who I cannot recommend enough without her help and guidance we would’ve struggled to get through the sale she routinely went above and beyond what was expected of herself. Thoroughly recommended to anyone looking to sell their house.PositiveResponsiveness, Professionalism

Richard Β· 22 June 2022

Agent replied Β· 21 June 2024

Thank you Richard. Your review and kind words are really appreciated.

5/5

Google

We have recently sold our property with Gowland White, it sold very quickly!. The team at Gowland White are amazing!! Very polite, professional and kept us updated with progress every step of the way. I/We would highly recommend Gowland White to anyone wishing to sell their property. You wouldn't find a better Estate Agents anywhere. Thank you to all the team at Gowland White. Tony & Julie Hardman (Norton)

Anthony Β· 22 August 2025

Agent replied Β· 2 September 2025

Thanks Anthony for the review :)

5/5

Google

When choosing what estate agents we wanted to use to sell our house Gowland and White made this very easy by being very professional and polite and not pushy at all. Throughout the process of selling the house they remained very responsive to any enquiries always replying via email or phone calls the same day and helped both myself and my wife through the sale. We worked with Abby Metcalfe who I cannot recommend enough without her help and guidance we would’ve struggled to get through the sale she routinely went above and beyond what was expected of herself. Thoroughly recommended to anyone looking to sell their house.

Richard Β· 30 March 2022

Agent replied

Thank you Richard. Your review and kind words are really appreciated.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Gowland White Stockton on Tees

How many reviews does Gowland White Stockton on Tees have?

Gowland White's Stockton on Tees office has 411 reviews across two platforms: 246 on Google, 165 on Trustpilot (across the whole business).

What is Gowland White Stockton on Tees's rating?

Gowland White Stockton on Tees is rated 4.8 out of 5 across all 411 reviews, and 4.8 out of 5 on Google from 246 reviews.

Has Gowland White won any awards?

Yes. In The Trusted Agent 2026 awards: Gowland White, Stockton-On-Tees won Trusted Agent.

Where is Gowland White's Stockton on Tees office?

Gowland White Stockton on Tees, 17 Bishop Street, Stockton on Tees, County Durham, TS18 1SY.

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