Gowland White Stockton-On-Tees reviews

★★★★★ 1/5

Trustpilot

Do not use

Our house was on the market for over a year, but still they didn’t know basic information about our property when showing potential buyers round. That’s when they even showed them around, most of the time we had to do it ourselves as they “were too busy”.The icing on the cake? When we came to take our house off the market with them, they charged us £120 for the privilege despite our house being on the market for over a year. When we took out our contract with them, they failed to mention this which I’m told is now illegal but we’ve already paid the money.Absolute joke.

Anna · 23 March 2021

★★★★★ 5/5

Google

Gowland White experts managed my flat selling process over a year. always kind and helpful and did not give up until completed. all at a fair price.

Hadas · 21 August 2023

★★★★★ 5/5

Google

I bought a house through Gowland white. I found them very friendly, professional and helpful. I didn’t need to contact them much but when I did there was always a quick response . Many thanks.

Karen · 10 December 2022

★★★★★ 5/5

Trustpilot

Great service and local knowledge

Delighted with my experiences of selling my house with Gowland White. Great local knowledge at valuation stage, and competitive rates for estate agency services compared to other agents in Stockton. Minor criticism that it sometimes took a while for phone calls to be answered, but team were always available and communicated well throughout the process. Partner solicitors firm were also excellent. Many thanks, esp to Demi, Abby and Magda :)

Caroline · 28 July 2022

★★★★★ 5/5

Google

Extremely happy again with the service that we received from the Gowland White Stockton office during the sale of the bungalow. Emma the manager, Tanya and the whole team at the Stockton branch were very professional, friendly, courteous and helpful throughout the whole sale process.

A · 17 June 2021

★★★★★ 5/5

Google

Absolutely fantastic agent, kept me informed from day one of viewings, feedback etc. Would recommend to anyone selling, go to Gowland White first.

Freda · 20 October 2023

★★★★★ 5/5

Google

Just purchased a property through Gowland and White, I was surprised with how much support they gave me. Great team with plenty of knowledge which made the process easier. Thank you Hannah, Barbara and Emma

Ray · 18 June 2019

★★★★★ 5/5

Google

Very happy with the service received by Gowland White. Always there to answer any queries and helped me achieve a quick sale. Will be using them in the near future to sell another property.PositiveResponsiveness, Quality, Professionalism, Value

Arbaaz · 17 June 2022

★★★★★ 5/5

Google

Excellent service and customer relations from initial property visit to completion of sale. The staff keep you well informed and offer support too. I was very impressed and would certainly use them again in property sales.PositiveResponsiveness, Professionalism

Steve · 17 June 2022

★★★★★ 5/5

Trustpilot

Was recommended to use this company

Was recommended to use this company and my main contact was Clare smithwho was fantastic & friendly who kept me fully informed & answered anyquestions in a professional manner.Very happy with this company & recommend 100%

Martyn · 1 October 2024

★★★★★ 5/5

Trustpilot

Had such a wonderful experience buying…

Had such a wonderful experience buying my first home through Gowland White. I would certainly use their services again, great team and always at the end of the phone to help. Thank you, Tracy

Trixys · 11 October 2022

★★★★★ 5/5

Google

5/5 for Gowland White and especially their Senior Property Consultant - Demi Wanless for selling our house. Excellent communication throughout, would 100% recommend.

Phil · 21 August 2023

★★★★★ 5/5

Google

Our 3rd estate agent to try and sell our house. They were very proactive. Sent lots of people to view and found us a buyer. The team were very helpful,prompt with responses and supportive through the whole process. Would recommend.PositiveResponsiveness, Quality, Professionalism

Rod · 17 June 2021

★★★★★ 5/5

Google

A massive thank you to all the team at Gowland White, throughout the sale of our property they have been highly professional, responsive and very easy to deal with. Their customer service is exemplary and I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism

Joel · 17 June 2021

★★★★★ 5/5

Trustpilot

What a great service we received from…

What a great service we received from this company. We were kept fully up to date every step of the way. I would recommend using them to sell your home. Pete.

Peter · 15 December 2022

★★★★★ 5/5

Trustpilot

5 star service

Recently sold my property through this company and have previously bought a property with them. I would recommend them to anyone buying/selling. Very professional and timely in everything they do. Their staff keep you up to date and discuss all details clearly. They are very helpful and will help to push solicitors on if things seem to be dragging. Costs are reasonable also in comparison to others. Would highly recommend.

Carol · 11 February 2022

★★★★★ 5/5

Google

We were very pleased with the service provided by Magda and everyone in the office. Thank you all for the support in selling our home!!

Rob · 17 June 2023

★★★★★ 5/5

Google

Very approachable, friendy and professional. All staff very very helpful at all times. Couldnt fault them with the sale of my house under difficult circumstances

Elaine · 17 June 2023

★★★★★ 5/5

Google

Very impressed with Gowland & White Estate agent in Stockton. Very professional friendly staff. Everything met with my expectations and I would highly recommended them.

Margaret · 17 June 2023

★★★★★ 5/5

Google

1. Viewing. Very professional. After the initial viewing, I was particularly impressed with the results obtained following questions, such as "Had the boiler been inspected" and the follow up from the survey. At no time was I left unescorted. 2. Follow up following my offer. To have a member of staff designated to look after my interest was really good. It turned out that completion could not have been achieved without her intervention. 3. General. My welcome in the office was excellent and "Do feel free to come in anytime" was genuine and I feel that without the help I got, I would not have been able to get my dream bungalow.

John · 18 June 2019

★★★★★ 5/5

Trustpilot

5/5 for Gowland White and especially…

5/5 for Gowland White and especially their Senior Property Consultant - Demi Wanless for selling our house. Excellent communication throughout, would 100% recommend.

Phil · 26 July 2023

★★★★★ 5/5

Google

Sold my house with Gowland White found them very professional, kept me informed on all aspects of the sale. I would highly recommend them.

Bridget · 17 June 2023

★★★★★ 1/5

Trustpilot

Awful customer service, Yarm branch.

Awful customer service.They did find a buyer for our property, but the process from arranging viewings & throughout the sale process was very poor.I made reasonable requests for information, which were flatly refused but then subsequently that same information was provided to me...merely because I persisted. To be obstinate and refuse in the first instance was simply unreasonable.If only they had provided what I asked for the first time, we perhaps would be at two stars or more...but their internal communication was terrible. Staff members were often left without basic information & at times I knew more than they did about viewings or the sale process. The Yarm branch manager wasn’t on top of the sale information & often provided conflicting and confusing information; this adds further to the poor review.It felt as though everything had to go through one person, the manager, before it could be communicated to us.As a result, it was a genuine shambles throughout.

Anth · 26 December 2018

★★★★★ 5/5

Google

Sold and bought a house through Gowland White. The service from all the staff has been excellent. Nothing was too much trouble. They were professional, timely and polite every time I was in touch.

Simon · 17 June 2022