Trusted Agent profile · Stockport
★★★★★
209 reviews across 2 platforms
410 Reddish Road, Reddish, Stockport, SK5 7AA
Edward Mellor Ltd's office in Stockport, at 410 Reddish Road, is rated 3.5 out of 5 across 209 reviews on two platforms, including 74 Google reviews rated 4.9.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
5/5
TrustpilotEinar Perdomo and his team at Mellor's estate agents
Einar Perdomo and his team were professional from from the start. The estimated sale value was incredibly accurate. They guided us through a sale by auction, advised on solicitors and kept is informed throughout. We were 60 miles away from where the property being sold and the team were extremely supportive. Ajob well done.
4/5
TrustpilotMellor Got The Result
There have been ups and downs in the process of selling my house, and you need make clear what it is you want and when you want it. The pricing of my house was spot on by Chris T. Viewings were supervised by Mellor and feedback was prompt. Nigel kept me informed on the footprint of Rightmove viewings with the kind of detail I like.But the one outstanding person at Mellor who finally got me over the line was Tracey H from the sales progression team, based out of the Woodley office. Tracey understood my specific circumstances, and how I needed to manage the process between Exchange and Completion.Tracey took ownership of the problem, and directed all parties to get me what I needed - which included liaising with all solicitors and the buyer to get me over the line at short notice.I would give 5 stars for Tracey herself. I had difficulty with a previous buyer, which is why its 4 stars - nothing to do with Tracey - but then Tracey took over my file and put it all right.The fleet of 'Mellor Sold' signs near me is a testament to getting a result.If you go with Mellor, ask for Tracey to progress your Sale. Highly Recommended.
4/5
TrustpilotAlways happy to help
I had a huge amount of help from the whole team whilst getting several properties on tbe market. Einar Perdomo was particularly helpful and nothing was too much trouble for him. I hope for some offers soon
1/5
TrustpilotUseless, underhanded company that exhibits bad practice
Huge disappointment dealing with this estate agent. Failed to sell my mother in laws house. Said it was unmortgagable when it actually wasnt. Encouraged us to go to auction when there was no need to. We feel they were not very transparent about their fees. Assured us nothing to pay when we parted amicably with them. At this point they didnt mention that in the small print was a clause that if the house goes on to sell to someone who had seen it with them, they can claim the fee. A friendly warning may have been nice. The house sold through a much more proactive agent, unbeknown to us to a lady who had seen it in the past. Infact we later found out that Edward Mellor had advised us to decline her offer. Fast forward to a debt collectors letter landing on our doorstep with a large fee to pay within 14 days. No previous invoices or phone calls to us, just this final demand! Absolutely appallingly bad practice. So basically, a warning to all that this is in the contract, please be aware. As for Edward Mellor, pretty useless, underhanded and non transparent. My father had dealings with them a long time ago and told me he wouldn't trust them as far as he could throw them. We really should have listened to him.
Hi Jacqueline, Thank you for sharing your feedback. We're sorry to hear you feel dissatisfied with your experience. To address your concerns, we did discuss the offer from the buyer who eventually purchased the property during a recorded phone call, which was clearly communicated at the time.If you would like us to review this matter further or provide any additional clarification, please don’t hesitate to get in touch. We value all feedback and use it as an opportunity to improve our service.Many thanks, The Edward Mellor Team
5/5
TrustpilotGood support throughout.
Einar was great with his work, he is punctual and takes care to create a good advert. The team in general were all very supportive throughout the journey, and I always felt listened to.
5/5
TrustpilotIf Carlsberg made estate agents! You can't go wrong with this company
I recently sold my property via the Woodley office and can honestly say that from the first contact to the last, every member of staff deserves a 5 star rating! Hollie valued my house and within a week of it going on the market, I received 2 great offers. Amber was amazing throughout, as were colleagues from Marple and other offices. The sale went through without a hitch and Tracey progressed the sale resulting in a 10 week completion! I could not ask for more and would highly recommend them. In fact, we are now in the process of selling my partner's home as well, we were that happy with the service. Highly recommend!
1/5
TrustpilotLevenshulme Branch Poor/Shady Practice
I listed a property for sale with this Office. They have a male valuer, and if he comes to value your property, in my opinion, don’t believe a word he says. His valuation of my property was significantly higher than other agencies (presumably either over-valuing to secure my business or being so clueless as to be negligent) and what convinced me to sign with them was him agreeing to shorten the exclusive representation clause because ‘I’m confident I can sell the property within x weeks’ (a very short time). After the advert went live, I never heard from him again and he was not involved in the selling process - he passed me on to other staff without telling me before I signed this would happen.I ended up having to reduce the price very significantly very quickly to get any interest at all, his confident sell by date passed by many months, the offers I received were all significantly below his valuation, and eventually I accepted an offer that was then withdrawn because the buyer wanted me to discount it by a further £15k or so when the sale was going through.Another issue I had was he told me to have the property completely cleared before photos were taken (it was to be advertised with vacant occupancy). Later it turned out that a buyer could not get a mortgage because there was no worktop in the kitchen - I had it removed on his advice!I can’t fault the other members of staff I dealt with - they all seemed pretty straight dealers and were efficient. But my whole experience was based on promises and a valuation from this guy that appears to have been either deliberately deceptive or incompetent to the point of negligence, with the result that I’ve wasted months of time and still don’t have a sale.Complaint handling with this company is also an absolute joke. They reviewed my complaint before I actually formally submitted it, and guess what? They found there was no inappropriate conduct - what a surprise!I’m signing with another agency, now I know for myself the accurate state of the market, and I’d advise any seller to run a mile if they get a male valuer from the Levenshulme office turning up evaluating the state of the market and their property.
Thank you for your feedback. As estate agents, our goal is always to support our clients in achieving their objectives and to provide transparent, professional service. When concerns arise, we take them very seriously, and we carefully review what happened to understand and improve our processes.In this case, however, the review contains several inaccuracies that don’t reflect the efforts we made. Here's a summary of what took place:1. Pricing and Market Guidance: We initially provided an estimated valuation between £180,000 and £190,000, supported by examples of comparable properties sold in the area. The property was listed on June 3rd at £190,000, a decision we discussed and agreed upon with the vendor.2. Offers and Price Adjustments: We received offers of £160,000 and £175,000, which were declined, as well as a higher offer of £185,000 that unfortunately fell through. We subsequently adjusted the listing to £185,000 on July 3rd and accepted an offer of £182,000 on August 27th.3. Assistance with Mortgage Valuation: When the mortgage surveyor expressed concerns about the property’s condition, particularly the lack of a functional kitchen, we went above and beyond to address this. With the vendor’s permission, our team added temporary kitchen facilities, making the property mortgageable. Although the valuation was ultimately lower than anticipated (£165,000), this was out of our control.The property is now listed with a new agent at an asking price of offers over £180,000, which is still within the range of our original estimate, confirming that our initial valuation was realistic.While we did make an error with the keys, which we acknowledge and apologize for, we feel that this review does not reflect the full story of our commitment to helping you sell your property.Thank you again for sharing your thoughts, and we hope this response clarifies our actions and dedication to serving you professionally.Many Thanks,The Edward Mellor Team
5/5
GoogleFrom the first time I visited Edward Mellor in Reddish I cannot overstate how impressed I have been with the level of professionalism that I have been treated with at every point of contact. I would recommend that anybody in the area that is about to put a property up for sale, to contact the branch in Houldsworth square and they will not be disappointed. Many thanks to Kate, Mia, Stacey, Nia and Jessica, great job!
5/5
TrustpilotGood experience
Having a good experience with Edward Mellor estate agents. Elinar was straight forward, professional and helpful from the start. Kim, Beth and Natalie were always more than helpful, professional and understanding on the phone or via email with viewings and offers.
5/5
GoogleWhat an excellent group of people especially Joanne and Chelsea they helped me way beyond what they needed to do. Can’t thank them enough, they never once made me feel like I was imposing even though I was
5/5
GoogleExcellent team! This was our first time buying a house and we were looked after by Edward Mellor every step of the way. Mia was excellent in helping to answer my questions, no matter how small. We managed to reach our completion date in less than 3 months which is amazing!! Thank you also to Jackie for supporting us up until our completion date :)
5/5
GoogleI would highly Reccomend Edward Mellor for selling your property. Stacey and her team at Reddish have been outstanding. The constant updates and communication from her while I was selling my house were fantastic. Even Max and Mia who were always here when potential clients wanted to buy my house, they were always on time and excellent at there job. 5 stars from me.
5/5
GoogleDale & Jo have both really helped my Husband and I sell our property so far. When Dale came round to value he made us feel as ease, spent the time explaining everything properly and clearly (we've never sold before!), after we then went on the market, Jo then took over and she was amazing, the way again she took the time to listen to us, talk us through the sale process, never made to feel like you were bothering her. Thank you both so much for all you've done in helping us sell up to now! Jade & Tom
5/5
TrustpilotExceptional service & a brilliant results!
We recently sold two commercial buildings through Edward Mellor Auctions and our experience with the team, especially Chloe and Austin was genuinely fantastic.
5/5
TrustpilotExcellent Service from Start to Finish, Highly Recommended
I used their service last year to advertise my house, and I was very impressed with how quickly they arranged the photos and valuation. The valuation was also very close to what I had in mind.
5/5
GoogleRecently sold a property in Edward mellor auction and bought another house at Churchill crescent reddish, still in process . Millie’s client dealing at reddish branch Stockport was amazing, she is very professional.quick reply to all my emails and update me on daily basis. Reddish branch manager Emma dealt with all the legal things very professionally and in couple of days she sorted out everything for me. Highly recommend. Very professional staff , Emma’s dealing is very good. And now Amelia is doing very well. All staff members done very well.well done all girls From waqas malik
5/5
GoogleWhat a FANTASTIC service from Chelsea Barker. She is extremely professional and knowledgeable. Chelsea has kept me in the loop and gave me clear information all the time. Chelsea is an ASSET for your company. Highly recommended to everyone. …
1/5
TrustpilotUnprofessional without basic skills and knowledge in their field ! Avoid!
If I could leave a zero review , I would. Please do not use them unless if you want to create problems for yourself. I was renting my property and cannot get it back, because of Edward Mellor unprofessionalism and mismanagement. They are always right, covering their faults but in reality do not know what they are doing. They cannot even serve a proper notice to the tenant! Unprofessional and horrible people ! Constantly lie and clearly it is in their work ethics. My tenant does not want to talk to them (talks to me) because he thinks that they are stupid and the worse agency ! And it is completely true ! Avoid !
1/5
TrustpilotFrom start to finish my experience has…
From start to finish my experience has been unprofessional, poor and somewhere along the line this company forgot that I am overpaying them to provide me with a service. The complete opposite of the company acting on behalf of my new home who have advised and helped us along the way. You could argue that our houses sold, however I would argue it would have sold equally well without the estate agent who actually had little to no interaction with this sale other than the advert. Not once have I had cause to contact these people without leaving being fustrated and quite plainly infuriated.
Hi, Thank you for reaching out to us, we're really sorry to hear this.We pride ourselves in offering exceptional customer service, so we would really like to look into what has happened here.To investigate further and address your concerns promptly, could you please email marketing@edwardmellor.co.uk with additional details about your experience?Many thanks,The Edward Mellor Team
5/5
GoogleThe team at the Reddish branch have all been absolutely brilliant during my house sale. Kate was so friendly and helpful during the valuation, Mia has been so organised and proactive during the viewings and Stacey has been so informative …
5/5
GoogleEdward Mellor estate agents’ team in Reddish have been great selling our property. Particular thanks to Stacey and to Kate for their service during and after the sale, nothing was too much trouble and they found me a buyer fast.
5/5
GoogleEdward Mellor put my property on the market, Dale came to value it and took pictures, Jo kept me informed and the whole team were super helpful, friendly and efficient. It took a week from having it valued to having several viewings and two offers of which I accepted one.
1/5
TrustpilotEdward Mellor are totally shocking
Edward Mellor are totally shocking. In 2021, I was left to stay at my elderly Grandad’s for three months with my 4 year old, due to my ceiling collapsing. I had to wait nearly 4 months for a repair, a agent advised me on the phone that I didn’t have to move out of the property, and that I could cook in the dark when I finished a shift at 11pm at night and take a shower at other people’s houses. In August 2021, I noticed there was a rather large crack in the exterior wall in my yard, I reported this straight away. It has not been dealt with and now the wall is the point where it will mostly likely collapse soon. Andrew of the financial department is very passive aggressive, I’m down £525.00 as Edward Mellor wasn’t able to locate my rent payment. The property manager Jade, constantly tenant blames and on several occasions I’ve had to correct them of what’s actually happened. Manager Stacy is also extremely unhelpful and like Jade also tenant blames.
2/5
TrustpilotAs bad as all Estate agents
I have been with several estate agents over my period of renting, Edward Mellor as poor as the rest. I'm a great tenant,rent paid on time,keep property updated and immaculate but unfortunately e Mellor are extremely poor on repairs (unless emergency) I have several ongoing minor repairs,even pre covid repairs, nothing dealt with despite numerous phonecalls. I even have an outside wall ready to collapse for over 2 months, boiler for a year,the list is ongoing. It seems Estate agents don't look after their tenants. Good tenants should be respected and looked after but money and greed is all they seem to be about. The renting market is not a good place. Overpriced and ridiculous.
Dear Nicola,Thank you for your feedback, though it is with sincere regret it isn’t all positive. We have reviewed this matter and can see the issues being raised in September following an inspection of the property, however, unfortunately we have not yet had the authorisation to proceed with the works following quotes being obtained.With emergency repairs, we are able to act as an ‘agent of necessity’ and instruct without the landlords prior approval, which we have done for the urgent works as you have mentioned, but unfortunately with anything not classed as an emergency, or above a contractually specified spend limit, we do not have the authority to proceed without authorisation. We have asked that your Property Manager, Jade, makes contact with the landlord today to follow up on the outstanding works and she will contact you directly to discuss the plan of action. Please accept our sincerest apologies for the delay in these works being addressed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Edward Mellor Ltd's Stockport office has 209 reviews across two platforms: 74 on Google, 135 on Trustpilot (across the whole business).
Edward Mellor Ltd Stockport is rated 3.5 out of 5 across all 209 reviews, and 4.9 out of 5 on Google from 74 reviews.
Edward Mellor Ltd Stockport, 410 Reddish Road, Reddish, Stockport, SK5 7AA.
