Every review we hold for the Stockport office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEdward Mellor for a surveying team
I used Edward Mellor for a survey on a property i recently bought. I couldn’t have had a more worse experience if i tried. I purchased the property on 11/7/25, so very recent. The surveyors report is all wrong and they are not taking any responsibility what so ever. I then received a telephone call from their MD named “Jim” ask yourself when a MD ever calls a person re a complaint. Jim was extremely rude to me on the call because i wouldn’t accept an apology for their faults made. I have a copy of the report and an email off “Jenny” stating it is their error but nothing has been taken into consideration even though I am going to be in thousands of pounds out of pocket. I am not going to the property ombudsman and a solicitor as their “big error” has completely changed my the financial demographics. They are also refusing to send me a copy of the call. PLEASE BE AWARE WHEN YOU ARE MAKING A DECISION RE USING EDWARD MELLOR FOR ANYTHING.
Manchester · 5 September 2025
Agent replied · 24 September 2025
Hi Elaine,
We are sorry to hear of your dissatisfaction.
We have fully reviewed your complaint at the highest level, including independent consideration by both our Chief Surveyor and our Managing Director.
The survey report did contain a clerical error in one section, but it also correctly identified the heating system as a traditional boiler with a separate hot water cylinder. This is not a defect, and no recommendation was made to replace it. Any decision to change the system is a matter of personal choice, rather than something required by the report.
We also carefully reviewed the telephone call you referred to. At no stage was our colleague rude or disrespectful, and the call was conducted in a professional manner.
Your complaint has been handled in line with our published procedure, and you have been advised of your right to refer the matter to The Centre for Effective Dispute Resolution if you remain unhappy.
We are fully transparent with our regulators and would have taken a compensatory position if, after review, it was deemed appropriate.
Many thanks,
The Edward Mellor Team
★★★★★ 5/5
TrustpilotAmazing!
Edward Mellor from the start were amazing, Chris was very friendly and helpful when he came round to value our property. All of the team that did the viewings, Ben, Jack, Ryan etc made the viewings stress free for us. Could just leave the house and leave them to it, great when you have young children.
Gemma · 2 September 2026
★★★★★ 5/5
TrustpilotBrilliant experience with Edward…
Brilliant experience with Edward Mellor. We had a lengthy process to finding an onward house after accepting an offer on ours. Natalie Jenkins handled us professionally and kindly, so much so our buyers patiently waited for us to find our home. Communication from Natalie was brilliant and we felt she always acted with integrity and in our best interest.
K · 4 August 2026
★★★★★ 5/5
TrustpilotThank you so much Natalie
Thank you so much Natalie Emma, Chris, Ryan, Jack and the team at Edward Mellor Hazel Grove you have made the selling of my house so easy and stress free also thank you for helping me buy my dream property I cannot wait to move into my lovely flat.
Rachel · 27 August 2026
★★★★★ 5/5
TrustpilotExcellent Experience
Devon was our sales progressor for our first home and I cannot fault her! She was very quick at replying to queries and was on hand to help whenever we needed her. She made the whole process smooth for us.
Lauren · 11 September 2026
★★★★★ 5/5
TrustpilotWe had a great experience with all the…
We had a great experience with all the team at Edward Mellor but a big shoutout to Natalie Jenkins who was amazing to deal with, she kept us informed and talked us through the process.
D · 9 September 2026
★★★★★ 5/5
TrustpilotEdward mellor Woodley Well where do I…
Well where do I start 😊. Let's say I didn't get off to the best start when it came to looking at selling my home. My home was on the market with a different estate agent and I felt I was getting nowhere with it. I didn't go to Edward Mellor to begin with as I sold my previous home with this other estate agent company so through it would be straightforward. Nottttttt. I called Edward mellor less than two weeks ago and from the word hello I felt at ease. I spoke to Hollie Moore in the Woodley branch and she was so accommodating to my needs and really took the time to listen to my selling experience so far . She reassured me and went through everything so thoroughly. At no point did I feel pressured or rushed and all of staff I have spoken to have just been outstanding. Thank you Hollie, Amber and Gemma (sorry if I missed any names) but you are all an amazing team and after just a week a buyer has purchased my home. Hollie gave great advice on the value and was extremely professional active when going get photos. Over 40 photos taken and Hollie showed the property in near enough every angle possible. The write up of my house was a true reflection of the property and Hollie mentioned all the great features my house has to offer and who it would be suitable for potentially. Hollie gave great advice regarding me coming off right move and from the previous agent to going on again with a new agency and every question was answered in a way I understand so nothing was overwhelming. Hollie really does know her stuff and the team work great together .Thank you and I'm really enjoying the whole experience with you. I feel so rest assured that everything is in safe hands. 😊 Thank you again. Hannah x ps if you are looking at putting your home on the market around the areas the Woodley branch cover I highly recommend. Great team work between the Woodley and reddish branch too x
Hannah · 15 August 2025
★★★★★ 5/5
GoogleFrom the very first visit to value our parents property we knew we would ask Dale to come back to proceed with the sale.
Dale has consistently been very professional, kind, knowledgeable, polite, and courteous.
He put me and my brother completely at ease and has explained the whole process. He explained what would happen every step of the way and answered any questions or concerns myself and my brother had.
Dale is an asset to your organisation and we look forward to dealing with him and the team throughout the sale of the house.
Thank you for everything so far Dale, you have been amazing and so lovely to deal with .
Thank you
Debbie & Paul
Debbie · 11 August 2025
★★★★★ 1/5
TrustpilotTerrible experience
Zero rating. Almost 8 months wait from buyer of my house only for it to fall through on the 2nd completion date in which the buyer did not have the funds to pay for the house! (Why was this not evidenced at the beginning?) (LEVENSHULME BRANCH) Then only to find out no contracts had been signed so no penalty for the buyer. I emailed the Levenshulme branch asking for answers and they did not reply. They never call you back when they say they will, poor communication skills and poor customer service.
Aysh · 24 July 2025
★★★★★ 2/5
TrustpilotA house sale of two halves.
A house sale of two halves.Sales team were excellent at the Reddish branch especially Millie. Kept me well informed, really friendly when called in branch.After Sales team.Extremely poor service, lack of communication, I had to contact them to find out what was happening. It was only after I gave them an ultimatum to complete sale and gave notice of withdrawal of sale that the ‘sale happened’. Thankfully my solicitor excellent in chasing my buyer. Email with more details sent as requested.
C · 26 February 2024
Agent replied · 16 June 2024
Hi, Thank you for reaching out to us, we're really sorry to hear this.We pride ourselves in offering exceptional customer service, so we would really like to look into what has happened here.To investigate further and address your concerns promptly, could you please email marketing@edwardmellor.co.uk with additional details about your experience?Many thanks,The Edward Mellor Team
★★★★★ 5/5
TrustpilotA great company I have ever experienced
This is an amazing company that we are working with. The property of my client was listed only for few days , one viewing has already generated 5 offers with satisfactory price we are asking. Their follow up is terrific. Staff are performed excellent on sells team. Especially Natalie ,Einar, Bethany & Michael. I apprecaite for their works & for sure we would have more works together in the future.
Link · 2 October 2025
★★★★★ 5/5
TrustpilotGreat service from Natalie at Edward Mellors
Great service from all the team at Edward Mellor on my recent sale with a special shout out to Natalie who went above and beyond, looking after myself and the buyers through an unusually tricky process ensuring the sale was completed.
Peter · 21 May 2026
★★★★★ 5/5
TrustpilotI had a lovely experience with Edward…
I had a lovely experience with Edward Mellor. After being failed by another estate agent I approached Edward Mellor to sell my house. Einar Perdomo was very understanding and was quick to arrive to our house, he was able to take very good photos and 360 of the house, I was surprised how quickly he was able to create the advert for our house. Edward Mellor was quick to find buyers and definitely recommend them if you are planning to sell a house in Gorton area.
Daz · 17 April 2025
★★★★★ 1/5
TrustpilotI TRIED to buy a home with them.
This is my experience with trying to buy a property with EM…I arranged a viewing of a flat, and during the viewing, the tenant realised she might lose her home and got upset. EM letting agent hadn’t told her that it would be sold with vacant possession. The viewing agent just rolled her eyes, as if this always happens.I liked the flat, and made my offer conditional on the repair of some leaks, which was accepted by the vendor. The condition was noted, and my solicitor was made aware of the condition.Shortly after accepting, the identical flat in the next building came on sale at a lower value, so obviously I was annoyed that EM hadn’t told me another one was coming on the market (just 2 days later). I revised my offer slightly, and was sternly told by the agent to ‘not keep coming back with lower offers.’About 4 months after offer acceptance, I asked how the repairs were going (on which the offer was conditional). The agent not so politely told me she didn’t know what I was talking about, and whilst on the phone eventually clicked on ‘offer condition’ and found what I was talking about. She then chased up with vendor.Eventually, we rearranged a viewing when the tenant vacated the property. When I turned up, the agent rang the doorbell, and we waited to be let in. Who was going to let us in? The property was vacant. The viewing didn’t proceed.When the agency did get the keys, we arranged another viewing, which I had to cancel due to my grandmother being taken seriously ill in hospital. Not a single ‘sorry to hear’ or ‘hope they are ok’. I asked them to send a video walkthrough instead, if the agent is still able to attend. They agreed, but didn’t send the video. When I chased it, they realised that the agent in attendance didn’t even work there anymore…Finally rearranged another viewing now in the fifth month since offer accepted. Electrics were switched off, and repairs not carried out. I revised my offer shortly after viewing to reflect the condition not being met, and mitigate the risk I was taking on as a result. After discussing with the vendor, the agent was confused as to what leaks I was talking about, and was not prepared to revise the offer down. So that’s it, after 5 months, too close to my mortgage expiration to try to make my point any further, I just gave up on them.If the vendor has any sense, they will try to sell with a more competent agency. Every phone call was answered as if ready for an argument, like that’s their default setting. The agent just needs to communicate, facilitate a sale, and turn up with keys. They struggled with all of that.
Dan · 9 September 2023
Agent replied · 16 June 2024
Hi Daniel,Thank you for sharing your feedback regarding your experience with Edward Mellor. We highly value all feedback, as it provides us with valuable insights to continually improve our customer service.We take your concerns seriously and have already initiated a review of the issues you've raised with our Senior Management Team. They will work closely with the relevant teams and individuals to address these concerns comprehensively. We are committed to enhancing our services through ongoing training, support, and regular evaluations to prevent such occurrences in the future.We understand that the process of purchasing a property can be very stressful, and we empathize with your situation, especially regarding the issues with leaks in the property. Our records indicate that the leaks were addressed and resolved, and you were provided with supporting documentation in the form of work invoices.As the vendor of the property felt they had done all that they could to address your concerns, they felt a reduction in the purchase price was not warranted. Unfortunately, as an agreement could not be reached between both parties, the vendor instructed us to remarket their property.If you would like to speak to our senior management team in more detail about your concerns or require any further assistance, please do not hesitate to reach out. We wish you the best of luck in your ongoing property search.Many thanks,The EM Team
★★★★★ 5/5
TrustpilotAn Amazing and Efficient team
An Amazing and Efficient team. Andrea Bailey was so professional and kept us updated every step of the way . And gave us great advice. Also was sympathetic to our situation. Recommend 100 percent thank you
Holly · 29 April 2026
★★★★★ 1/5
TrustpilotWorst auction
Worst auction. Don't Trusted them or their stuff. They don't tell you the truth if you did not win the auction or the bidding. They will keep your money the £5000 the 5k . All the other auction the refund you in the same time .and of them they do not take any advance payments at all. But edward mellor will make your life Worst. And the stuff play that game as they look like trained to keep the money and send you rubbish information not help you .just do not buy from them or trust them at all.
George · 13 May 2026
★★★★★ 5/5
TrustpilotNatalie from hazel grove was great
Natalie from hazel grove was great, she rang me on a regular basis and kept me so well informed of the progressof sale I was buying. Rachael was really helpful too!
T_ruth · 15 May 2026
★★★★★ 1/5
TrustpilotEdward mellor actually took my money and have not refunded in a timely manner
Edward mellor auction did not ring fence or simply authorise my buyer security deposit, they actually took £5000 from my account over a week ago and I am still waiting for my refund, this is shocking behaviour and has prevented me from bidding on further auctions.
Lewis · 29 April 2026
Agent replied · 2 June 2026
Thank you for your email, and I’m sorry to hear your frustration regarding this.
I’d like to reassure you that the buyer security (token) payment is fully refundable, and this is outlined within the buyer terms agreed to prior to bidding. This payment is taken as a form of security to enable participation in the auction process.
To clarify, we do not retain these funds unless a buyer is successful. For all unsuccessful bidders, the payment is automatically released once the auction has closed. While it can appear that the funds have been “taken,” what actually happens is that the payment is held temporarily and then released.
Once released on our side, the return of funds is dependent on the banking system and can take up to 30 days, although in most cases it is received within around 10 working days.
I appreciate this may have impacted your ability to bid again in the short term, and I apologise for the inconvenience caused. Based on the timing you’ve mentioned, the funds should now be back with your bank or showing imminently.
If you check with your bank around the 10 working days and any problems, call the team and we will look into it immediately.
Kind regards,
Louise Buttery
Head of Auction
Edward Mellor Auction
★★★★★ 1/5
TrustpilotAbsolutely no service levels…
Absolutely no service levels whatsoever. As a Landlord with the "gold service" I am yet to receive any service. They are very "Stockport" and do not offer a local service outside of the area. They consistently ignore questions and requests. Within less then 12 months, I have two causes to complain, and they cannot understand why! There isn't enough room here to set out. I am delighted to be at the end of a 12 month contract with them. Appalling is the best I can say about them.
Catherine · 8 October 2024
★★★★★ 5/5
GoogleMe and my partner went to view a property in Reddish recently. The estate agent was extremely helpful and informative. After looking around we decided we weren’t interested in that property. Harrison asked us the kind of properties we were looking at which we explained. He suggested another property based on our criteria which was nearby. We had missed this when looking online and were grateful he mentioned it. Instead of making us coming back another day as we were his last viewing we met him at the property shortly after for a viewing. We put an offer in on that property the next day and we have since found out it’s been accepted! Without Harrison’s knowledge of the available local properties and caring nature we wouldn’t have know about this property. Thanks to his help me and my partner Rob will be getting our very first house🙂
Amber · 16 March 2026
★★★★★ 5/5
TrustpilotBuyer’s perspective
Emma was really helpful. Always quick to respond to our messages and kept us up to date with what was happening.
Anonymous · 28 May 2026
★★★★★ 1/5
TrustpilotRip off company
I trusted this company to do a survey for me prior to my house purchase in Sept 2025. They have missed so many issues on my survey, mainly the roofing , which has cost me £1500 i could not really afford. It seems this company do not do a proper survey and are happy to rip off homeowners. Do mot use these clowns, all they want is your hard earned money
Darren · 13 May 2026
★★★★★ 5/5
TrustpilotExcellent customer service and care
Einar Perdomo and the team were professional and efficient in supporting the sale of our property. Einar gave us very good advice and the team were willing to use our own photos to showcase the house beautifully. Viewings were conducted efficiently and at suitable times.
Deborah · 4 November 2025
★★★★★ 1/5
GoogleWe had a very poor service from Edward Mellor during the sale of our property. The day before completion and exchange, our buyer was not able to provide the funds for the deposit. This was unbeknown to me as the estate agency did not contact me at all, despite being the only contact between myself and the buyer. The moving date had been arranged and agreed for months, therefore we had removal company packing up our entire house contents. I could not get through to the estate agency despite continual efforts from my solicitor and myself. Jackie was ignoring my calls and we had no contact for over 48 hours at an extremely stressful time. our home had been packed up and we were supposed to be completing that very day. Edward Mellor seem to be helpful when things are going right however when things are going wrong, they provided absolutely no support, advice, communication or information. Very poor seeing as they still received their percentage from the sale.
Emily · 21 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
