Trusted Agent profile · Stockport
★★★★★
701 reviews across 2 platforms
2a Mersey Square, Stockport, SK1 1NU, SK1 1NU
Bridgfords's office in Stockport, at 2a Mersey Square, is rated 3.1 out of 5 across 701 reviews on two platforms, including 254 Google reviews rated 4.9.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
5/5
GoogleI always received quick, helpful and useful responses. Made my experience and the running of the whole process very smooth and easy.
Thank you for your excellent 5* review Sara Closs-Stacey. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was Looking for Rental property in SK1 area of Stockport and I received an excellent fast and reliable service with very professional People like Hollie of Bridgfords . A special Thankyou to Hollie for all your work and help. Great response from you helped us alot. Thanks.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAvoid like your life depends on it
Great experience viewing and securing the property. As soon as I signed, the problems started.
1/5
TrustpilotThis letting agency is a disgrace.
This letting agency is a disgrace.We rented a property and upon moving in the property had clearly not been professionally cleaned as it stated, it was uninhabitable and absolutely disgusting. We had to pay £180 for someone to come out to professionally clean all the carpets, sofa and oven as they were unusable because of how filthy they were. The bed frame was smashed to bits and completely unusable, the mattress so yellow and smelled so bad we had to throw it outside. The check in inventory said everything was in 'good condition' which it was clearly not! On advise from a staff member we wrote notes on every page of our check in inventory about the details when we moved in.Upon moving out of this property they are now trying to charge £150 worth for 'cleaning' when we left the property in an improved state than when we moved in.Communication has been extremely poor and I am highly disappointed with this company, disgusting service and I will be taking them to court over the return of our deposit as it has been two months since we moved out. Do not rent from this letting agent!
5/5
GoogleFantastic service from our estate agent Sophie. Super helpful throughout the whole process and kept in regular contact with updates throughout the whole process. Would highly recommend. Thanks again Sophie!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCaused damage to my property.. crooks. AVOID
Please read the negative reviews and DO NOT use this estate agents. Since starting the sale process of my property with bridgfords there has been little to no communication until the last 2 weeks when I made a complaint. They erected a sign outside my home, attaching it to the brickwork without my knowledge or permission. The sign was not properly fixed to my home and it fell onto my car causing damage. Bridgfords call this a ‘natural disaster’ completely shirking any responsibility. If moving house wasn’t stressful enough I now have to submit an application to small claims court against them to recover the costs of my damaged car. There’s good reason for the volume of negative reviews for this company and I wish I had done more research before choosing bridgfords. Avoid at all costs & find a reliable and cheaper estate agent. I recommend strike, they’re the cheapest and best to deal with.
5/5
GoogleStaff were helpful, efficient, honest and acted with integrity. This was completely different to my experience with some other agents. From house viewing to move in has been a little over 3 weeks. I would highly recommend Bridgfords as a letting agent.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible service cannot recommend them…
Terrible service cannot recommend them any less for their york branch. Terrible to deal with, no interest in helping tenants who have been locked out of their building. Had to stay with friends for several nights and they still haven’t helped us. Utterly ridiculous will be taking this complaint further and claiming rent back as this is insane. AVOID AVOID AVOID even if there are no other properties because of the housing crisis I recommend avoiding them and waiting for somewhere else half decent. I would leave 0 stars 1 is far too generous
1/5
TrustpilotIf one could give no star.
If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..
1/5
TrustpilotSo Unprofessional!
Never have I dealt with such an unprofessional company!
1/5
TrustpilotAbsolute Joke!
Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.
1/5
TrustpilotBridgeford's Estate Agents in Poynton
Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).
1/5
TrustpilotComical agency who take no responsibility for their actions
I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.
5/5
GoogleSophie and Bridgford's team were fantastic. Communication was excellent, and they found me the home of my dreams. Thank you!!
1/5
TrustpilotViewing inefficiency
Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).
5/5
TrustpilotSpoke to Tom about renting a flat
Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️
5/5
GoogleJust rented my property out with bridgfords in Stockport, the service was great and they did everything for me making the process very easy. I would highly recommend them and I will definitely be using them again in the future!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotZero focus on the customer
Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.
5/5
TrustpilotGregg Cameron from Brigfords Newcastle…
Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.
1/5
TrustpilotNo show
We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.
5/5
TrustpilotEllie and Joe were very helpful and…
Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!
1/5
TrustpilotWorst estate agents
If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.
1/5
TrustpilotDisgusting behavior from the people in…
Disgusting behavior from the people in this branch. So unprofessional. DO NOT USE THEM.
5/5
GoogleRuari supported us with the sale of our house. Reliable and consistent with communication. Anyone looking to sell with Bridgfords, Stockport, highly recommend asking for Ruari.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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