Trusted Agent profile · Stirling
★★★★★
1,188 reviews across 2 platforms
14 King Street, Stirling, FK8 1AY
Martin and Co's office in Stirling, at 14 King Street, is rated 2.7 out of 5 across 1,188 reviews on two platforms, including 334 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
GoogleMartin & Co Stirling have been our letting agent since July 2023. We found everyone to be very helpful and professional throughout the letting and legal process. Pauline and Karen were our main points of contact, they dealt with everything quickly, professionally and politely, we would not hesitate to recommend the company.
Appreciate the praise and the 5* review. Best wishes
5/5
GoogleAfter letting with Martin and Co since May, I have had nothing but support from everyone in the office, particularly Helene who has been an absolute gem. Our property has had nothing but issues and Helene has helped us out as much as she has been able to. She has listened to my complaints and has seen our side of the story whilst offering a shoulder to cry on when it was a never ending cycle. I have never met a more professional woman who understands that as students, we need a place to live that is suitable to inhabit. She has taken all of our concerns and fought our case for us when our landlord has been shocking. She has been an absolute rock in resolving issues. All I can say is thank you.
Hi Layla, Thank you so much for your positive feedback. I will pass on your review to Helene.
1/5
TrustpilotHorrível Letting Agency Specially Kingston branch.
I wouldn’t even give them 0 stars.” Complaints that they don’t care about tenants and only focus on money. Poor communication: People often say staff don’t reply to calls or emails for days or ignore follow-ups entirely. Maintenance ignored: Some tenants report issues like leaks or broken heating left unfixed for long periods. Horrible customer service once the tenancy started. Absolutely no idea what good customer service or proper property administration looks like.
5/5
GoogleWe have been dealing with Karen for a short amount of time at Martin & Co and she has been nothing but extremely helpful and so professional! Karen is a real pleasure to deal with and would highly recommend her and the company! Thankyou so much for helping us get the property we had our hearts set on!!😁 …
Thank you Bryony for leaving us a 5* review. Much appreciated. Thanks
1/5
TrustpilotAvoid Renting at all if disabled.
Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.And then Martin&co took hold of the management which is where it went totally horrible.The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5 And had 2 hip replacements we also had a problems with mice due to living near fields And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in Pls Avoid
5/5
TrustpilotWhat an amazing experience with Dayna at the Prestwich Branch
What an incredible experience we have had with Dayna from Martin and Co! From the beginning, Dayna went above and beyond to accommodate our schedule and show you the house. She even took time out of her busy life to show us around on a Saturday. Her friendly and approachable nature made us feel comfortable, and she patiently answered all of our questions. Throughout the entire process, Dayna stayed on top of things, regularly checking with solicitors to keep ys updated on the progress of the sale. Her dedication and support made a positive impact on our experience. Dayna's exceptional service and commitment to us make her an invaluable asset to Martin and Co. We feel fortunate to have met someone as amazing as her. Thank you, Dayna, for your outstanding support and patience throughout the entire process. You truly are one in a million.
5/5
GoogleArlene has been fantastic. She has gone over and beyond to always make sure we have the best service she can offer. If we required any maintenance she ensured bookings were done and work carried out timelessly. She answered all e mail queries quickly and efficiently and was always there to help. Thank you Arelene
Many thanks Dale for taking the time to leave us a great review. Best wishes!
5/5
GoogleKieran met me at the property was so smart and friendly easy to communicate with and was as excited as me when my offer got accepted very helpful and knowledgeable in explaining stuff I wasn’t sure of too!! Very happy customer looking forward to life in my new home.
Hi Lynne, thank you for your review. We'll pass on the kind words to Kieran.
1/5
TrustpilotDiabolical estate agent
Diabolical estate agent. The Fulham Rd, London branch should not be allowed to operate as a business and judging by the other reviews, class action should be in order. Reporting it to the property ombudsman, but really, the agency needs to be stripped of its license to operate - it's a license to rob essentially
5/5
GoogleThe letting agency and their staff, particularly Kara, Mohammed, are very friendly and provide accurate and timely responses. Their properties are well-maintained, and the processing time is simple and efficient, with no compromise on legal compliance
Thank you for your review. Best wishes
1/5
TrustpilotUnable to clean rented property as…
Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!
Hello Julie, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
Trustpilotmultiple holding deposits
Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.
Hello Kelsey, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleWant to give this excellent review to Kieran at Martin&Co for his attentive and quick assistance provided in the search of finding a great home for my family and I. He was very attentive and quick to listen to the requests of my family and I in our search. Would happily work with Kieran at Martin&Co again!
Dear Waiverly, We're absolutely delighted to hear about your positive experience with Kieran at Martin & Co. Your feedback is invaluable, and we look forward to continuing to provide you and your family with exemplary service in the future. Thank you for choosing us in your search for a great home. Warm regards, The Martin & Co Team
1/5
TrustpilotMartin & Co letting agents
Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.
Hello Stu, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotI don't even want to give this company one star
I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.
Hi Carys, we are sorry to read that you experienced issues with the service recieved from a Martin & Co office. Are you able to update your review to let us know which local office you used to enable us to investigate further?
1/5
TrustpilotUntrustworthy, impatient and arrogant
Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.
Dear Bryony, we are sorry to have received your latest review. To offer a fuller explanation and insight into the situation as you have described it, firstly the reason you must provide written notice at least 24 hours in advance to a tenant currently in occupation is because you are asking permission for them to allow a stranger to enter their home. On the morning of your appointment which was scheduled for 1pm, you confirmed that you would be running late and provided a new time of 1:30pm which we made arrangements to accomodate. When the rearranged time was not likely to be fulfilled we rang and have logged 5 calls to you. These were not answered but when we eventually managed to speak to you at 1:52pm we had run out of allocated time and as the rest of the day was full of viewings for other people, a further rearrangement on that day would have delayed the rest of the peoples' viewings and so was not possible. This was clearly explained to you and you confirmed that you were only down for the day and did not wish to view another day.We are sorry that you feel so annoyed by this, but we have the utmost respect for other people’s time and work very hard to ensure that disruptions to peoples tenancies are kept to a minimum. We believe that this should be respected and not treated flippantly expecting to be allowed access to someone’s home freely but also that other people booked in for the day have their own time commitments. It is our recommendation that if you are arranging viewings in the future for another city that you set off in plenty of time to allow for potential delays.If you have any questions please feel free to contact us at the office, Kind regards, Mike Shrubshall, Managing Director of Martin & Co Cardiff
4/5
TrustpilotSolihull Birmingham branch
Solihull Birmingham branch. Fab letting agent so much more efficient than my previous who really didn’t care for their tenants. I was kept up to date constantly with our application and asked a ton of questions which were all answered. Fees a little pricey but you get what you pay for. Laura is fab. Hoping this will be the last let I have and can finally settle! Great estate agents who actually take care of their tenants! Am hoping the rest ofThe tenancy goes as smoothly as the start! X
Thank you very much for taking the time to leave a review for Martin & Co Solihull. We're very pleased to hear that you've had great service from the team and wish you all the best in your new home.
1/5
TrustpilotI'm only leaving one star because I…
I'm only leaving one star because I can't leave no stars! Contacted the Saltaire office trying to book a rental viewing for my mother, bearing in mind she is 78 and a non-driver. I was told that I couldn't book a viewing after 4pm or on a weekend! When I explained that I travel to the US frequently and would find it hard to take my mother to a viewing under these circumstances, was told that I should book time off work! What a shocking way to run a business and teh person on the other end of the phone couldn't have been less inerested if she tried.
5/5
TrustpilotDefinitely reccomend!
Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.
HI Jenna, Thank you very much for taking the time to leave a review of Martin & Co. We're pleased to hear that you are happy with the service provided and wish you all the best in your new home.
2/5
TrustpilotGlenrothes Office
Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.
Hi Jake, We're sorry to read that you have had a negative experience with one of our offices. Please could you update your review to let us know which local Martin & Co office you dealt with so that we can investigate further?
5/5
GoogleJacob Robinett who recently did our viewing for a flat in Riverside was absolutely lovely and one of the most helpful agents I've encountered in a while. He provided an excellent service
5/5
GoogleSo great in actually taking us through the process of renting a new flat and efficient in sorting out the details. Kara was super helpful at the viewing and answering any questions we had, and telling us what we needed to know!
Best of luck with your new property and thanks for the great review. 👍 …
5/5
GoogleAmazing, friendly, helpful staff. Kara was my point of contact and was so helpful at helping us through the process of renting a flat for the first time and responded quickly about any questions we had while going through the application process.
Thank you for your review Best wishes
5/5
GoogleDealt with Arlene who was first class in arranging a promp viewing. Met at the agreed time to view the flat and was shown round in a friendly and relaxed manner. Arlene then managed to contact the owner and have the flat offered in very quick time and all communications has went smoothly. Highly recommended.
Thank you for your kind words and lovely review, greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Martin and Co, Stirling won Trusted Agent; Martin and Co, Keighley won Platinum; Martin and Co, Camberley won Trusted Agent.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
