Martin and Co Stirling reviews

★★★★★ 2/5

Google

Do not use them to let out your property. I had tenants placed in my house for two years who managed to wreck the place and destroy garden, furniture, carpets etc. Also had an attitude towards my long-term neighbours. All this from a local businessman who was supposed to be there with only his 2 kids had moved his girlfriend and family in without informing Martin & Co making a grand total of two adults, 4 children with another on the way and a dog who all werent supposed to be there according to lease on a 3 bed property. When asked afterwards if I could see the landlord references taken at time of letting I was told there were none. Pretty shabby pre checks and then Martin & Co went on to house same family into another poor persons property despite the trouble. Two stars given only as they managed to sell my property efficiently as requested.

Karen · 22 June 2018

★★★★★ 1/5

Google

My review is purely based on the Stirling branch. From my first correspondence with this team they were extremely unprofessional. What basically happened is one member of their team name beginning with 'R' female lied about information she should have given me before taking a deposit from me. Then stated the deposit is non refundable and ' you can't get your money back'. After confronting her about withholding information she admitted this at first but later denied - it was a real fight to get my money back. She was incredibly rude and repeatedly lying even stating she had a conversation with my partner about these things?! Unaware I was on the phone for this viewing. Also after the viewing I called this estate agent to recap and no details where given to me. When asking members of the team for their managers email I was given the wrong one three times. Eventually getting through to Alan bate had a conversation with him said he would arrange for my deposit to be paid back but made no apologies in behalf of his staffs incompetence and clear dishonesty. After a week the deposit still had not been paid back when calling him again he denied ever speaking to me.. The email correspondence and phonecall he flatly denied this ever place. I'd advise you to be wary it's always worrying when a manager lies like that. If you are going to use this company I'd encourage you to have everything in writing before paying anything, also do not allow them to call you but tell them all correspondence must be in email as there's alot of dishonesty and unprofessional staff at this office.

Moira · 22 June 2018

★★★★★ 1/5

Google

The service received from Martin and Co is absolutely shocking. Blatant lies are told. Customer satisfaction is simply not there. Rental house has had maintenance issues for months on end, biggest problem being the smell of cat urine in the house that cannot be eliminated with cleaning detergents such as simple solutions, Only option is to have 3 or 4 plug in smell diffuses to stop the stench. A serious health concern with 2 children and a pregnant wife. Will not ever use this company again and would advise other "clients" to be very cautious of the way the operation is managed. Absolutely shocked at their responses.

Dean · 22 June 2018

★★★★★ 5/5

Google

Have managed several of my own properties in Hillfoots area for the last 17 years but found getting properties rented quickly with low risk tenants difficult. Martin and Co with their database of prospects and access to prime marketing sites like Rightmove and S1 properties have solved this problem. I sometimes also struggled to get good trades people to turn up quickly. Again with their volume buying power Martin and Co have greatly improved the backup for my tenants. Also found it very hard not to be compassionate and let tenants away with a rent payment if they were struggling. I have only been using Martin and Co for a year but am hoping their more thorough vetting of tenants ability to pay and firm payment management will more than pay for their commission.

Keith · 22 June 2018

★★★★★ 5/5

Google

I have used Martin and Co for 6 years to administer a HMO property. On the whole they have been very good, but there has been one or two hiccups. Most problems have been caused by staff turnover. At present things are going great. They have just sorted out the new registration for the property and have been a great help. It is nice when you build a relationship with the staff as I do live quite a distance away. I do recommend them.

Phil · 22 June 2018

★★★★★ 5/5

Google

I have been renting out a property in the Stirling area through Martin & Co for about 10 years. Their service has always been excellent. They carry out regular checks, they carry out all routine tasks like PAT testing, gas safety cert, tenancy renewal, and have a good and generally value for money network of tradesmen for repair and maintenance issues. Communication has always been excellent. I live abroad, but renting out a property in Scotland through Martin & Co really has been trouble free. I would highly recommend them.

Sandy · 22 June 2018

★★★★★ 5/5

Google

I used Martin and Co both for Renting out and Selling my house. The rental was over 4 years and they even managed to successfully deal with and advised me on dealing with a tenant who wasn't paying. The selling process was extremely quick and easy and they managed to sell the property in 2 days at the asking price. Good company to work with and helpful staff who are good at their profession. Would recommend Martin & Co Stirling.

Audrey · 22 June 2018

★★★★★ 5/5

Google

Very good and professional experience, respond to emails and calls wickly and very easy / honest to deal with. I would recommend completely.

James · 21 June 2023

★★★★★ 5/5

Google

Dealt with Martin & Co over the last few years, always found them to be helpful and an absolute pleasure to deal with.

Steven · 21 June 2023

★★★★★ 1/5

Trustpilot

Wouldn't trust that Dan with a barge…

Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!

Claudine · 3 January 2024

★★★★★ 1/5

Trustpilot

Still the rogues they were 3 years ago

Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company

Valerie · 8 November 2020

★★★★★ 5/5

Trustpilot

i just got the keys yesterday am so…

i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.

Naz · 13 April 2024

★★★★★ 5/5

Trustpilot

Alison at Martin and co Sunderland has…

Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them

Christine · 4 March 2020

★★★★★ 5/5

Google

Karen has given a first-class service, leading us through the process of a first-time tenancy. Warm, friendly and efficient, can highly recommend.

Alison · 21 June 2023

★★★★★ 1/5

Google

I had an upsetting experience with the branch manager of Martin & Co in Stirling, Alan Bate on June 8th, 2016. This so-called 'professional' verbally abused me in front of my son, who was petrified. He told me that he was moving in awful tenants with two pit bulls under our apartment to spite me. At 6pm, he knocked on my door and accused me of deliberately sabotaging their viewing appointments by making excess noise (we live above the apartment being let). He insinuated that we could hear each viewer come to the apartment and would start to make a huge amount of noise until each viewing had finished, leaving his young female employee "very distressed". I explained that I was playing trains with my three year old son as it was just before his bath and bedtime. I asked why neither of them came up and asked us to cooperate and quieten down - I would have been happy to as after all, these will be our new neighbours. Instead, he waited until they had finished and then came to my door and unleashed his anger upon me. His response was: "Well, you've ruined it for yourselves, I've picked the worst tenants and they have two pit bulls so good luck with that, I've done my job". I asked him three times to speak to my husband, who was also at home but he repeatedly said "No". My son's safety is my biggest priority and his behaviour was so intimidating and threatening that I have been left totally shaken by it. My son was so scared by this man's outburst and couldn't understand why he was so angry. I was unable to rest all evening, I spent most of it in tears and I have barely slept since because of the fact that there will be dogs banned in the UK, living underneath us. He implied that he deliberately chose awful tenants with big dogs as a punishment for our noise. I have been left feeling physically sick with worry about what is going to happen next...

Lynn · 22 June 2016

★★★★★ 3/5

Google

I bought a house in Callander last year that was being sold by Martin and Co. The experience from beginning to end was on the whole fairly good with one serious misgiving and another inconvenience. Viewing the property...the service was very good...I viewed twice and on both occasions the assistants were helpful, courteous and knowledgeable about the property. Making the offers(several before acceptance) was handled very well by someone in the office who was speaking to the client and calling me back promptly. So for the 2 aspects above I was very pleased with the service offered. I was less than satisfied with the following...... Firstly, after purchase I asked if It was possible to visit the property once more so I could take measurements in order that I could be making preparations prior to entry. I emailed and called numerous times leaving messages for the manager....my calls remained ignored. Finally after a very strong email I received a call from a junior member of staff who apologised and did offer help.....weeks had gone by and by that time it was too late. I was extremely disappointed by this lack of follow up which seemed to indicate that when a sale was complete interest diminished??!! Secondly there were keys missing to the property and there was no access to the outside from the rear of the property or to the garage. Despite reassurances that the keys would be available they never were which meant after entry I had to have a locksmith deal with the issue.....perhaps indicating that once sold interest was reduced by the selling agent?? Overall.....some aspects of the service would rate very good and others poor meaning my overall rating would be fair/good.

Iain · 22 June 2016

★★★★★ 5/5

Trustpilot

Lettings feedback

We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.

Alice · 28 April 2024

★★★★★ 1/5

Trustpilot

Nightmare Agency in The Midlands

DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!

Daniel · 18 January 2021

★★★★★ 5/5

Trustpilot

Excellent service from Martin&Co Wokingham

Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)

Sophie · 1 April 2021

★★★★★ 1/5

Trustpilot

What an Attitude

Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people

Amphibious · 22 August 2022

★★★★★ 5/5

Google

Very pleasant experience with Martin & Co. The staff are very helpful and informative, responding to any enquiries quickly. Would recommend.

J · 21 June 2023

★★★★★ 1/5

Trustpilot

I don't usually give just 1 Star

I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.

Jane · 19 February 2021

★★★★★ 1/5

Trustpilot

irresponsible, frustrating

we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company

Lsrsa · 1 July 2021

★★★★★ 5/5

Trustpilot

I’ve been using this company for years

I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.

Sally · 3 July 2023