1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
Trusted Agent profile · Stirling
Martin and Co Stirling reviews
★★★★★
1,188 reviews across 2 platforms
14 King Street, Stirling, FK8 1AY
Martin and Co's office in Stirling, at 14 King Street, is rated 2.7 out of 5 across 1,188 reviews on two platforms, including 334 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
Awards
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have recently signed up with Martin & Co., using their ‘fully managed’ lettings service. I have been really impressed by their staff and their service levels - everything from the knowledge of the market which maximised rental potential to the quality of the inventory produced, to the speed at which they found suitable tenants and the paperwork that ensured that I had all the required documents in place. Would highly recommend.
5/5
TrustpilotMartin & Co - Croydon
If you're in a search for an estate agent. Stop now. Use Martin&Co.Martin&Co team is the only honest one out there. They have clients best interest on mind.
Agent replied · 17 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotAwful agents, never renting from them again.
They took over from our old agents, honestly They do naff all. Our wall is covered in damp and we've been trying to contact them to get someone to come sort it since june, it's now October and I've Got a baby due in 3weeks. Now the wall is completely covered, starting to get sick from it and still they say 'theyre sorting it' are they chuff. Absolutely ridiculous.
1/5
TrustpilotDisappointed behavior
I called this agency in Liverpool to book a home viewing last week, the appointment was confirmed for the following week and today they called me an hour before the viewingthey told me( also without apology and hastily)"appointment canceled the landlord found the tenant"it's not an honest behavior on your part
5/5
Google6 years been in this flat, today's inspection went very well, very nice people
Agent replied · 20 June 2024
Many thanks Simon, so glad you are still happy in the Flat. All the very best.
1/5
TrustpilotDreadful experience
Dreadful experience, was asked to act as a guarantor for a friends student and the process was ridiculous! It is as if you are buying the property not just guaranteeing the rent and we are severely liable for the whole house, an archaic position to be in nowadays. Plenty of other letting agencies now offering independent guarantees for the individual tenant only. Avoid this company!
1/5
Trustpilotwish it could be zero as many others…
wish it could be zero as many others have said.didnt bother checking when my tenant moved out, didnt bother for three weeks to check it despite me being an overseas landlord, didnt bother to reply to emails, no head office they say to complain to, havent bothered to refund money they took. DO NOT USE THESE , THERE ARE ALWAYS BETTER OPTIONS.sunderland branch who I was dealing with
1/5
TrustpilotEmailed and telephoned re flat to let…
Emailed and telephoned re flat to let in Scunthorpe, I was told would be in touch with me twice. No communication what so ever and when complained was told several people work in the office, need to send staff on a customer service review. Manager emailed me after reading my review and said don't bother using their company again. Response says it all !!!
1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
1/5
TrustpilotAvoid At ALL Costs - Martin & Co
The agency Martin & Co. Canterbury have been an absolute nightmare to deal with - avoid them at all costs if you want peace of mind and a pleasant stay.Their lack of responsiveness, lack of professionalism and lack of follow through is surprising to say the least, and disgraceful to both the landlord they represent and the tenant they should facilitate.
5/5
GoogleGreat services. Always got helped when needed
Agent replied · 20 June 2024
Thank you Petar.
5/5
GoogleGood service from Martin and co during my tenancy! Thank you. By wen
Agent replied · 20 June 2024
Many thanks for your kind review. Happy to hear you received a good service. All the best
5/5
GoogleHad a Fantastic time and great experience with Martin & Co in Sterling. I would not hesitate to recommend for sales or Lettings.
Agent replied · 20 June 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Best Regards
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Agent replied · 17 June 2024
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
GoogleI am very pleased with how responsive Martin & Co were to all my queries during my tenancy. Very friendly and professional team. Thank you.PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 June 2024
Hi Magdalena Thanks very much for the great feedback, very much appreciated by all the staff at the Stirling branch. Best Regards Imtiaz Ahmed, Director
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
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Questions about Martin and Co Stirling
Has Martin and Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin and Co, Stirling won Trusted Agent; Martin and Co, Keighley won Platinum; Martin and Co, Camberley won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
