Martin and Co Stirling reviews

★★★★★ 1/5

Trustpilot

Last minute

I had a viewing one day before my flight back home for a property. Came one day before all the way from manchester and stayed at huddersfield then been called 30 minutes before the viewing and been told the property is not on the market anymore ! Truly been let down i would have been found and sorted another property instead of wasting all my time and going back to the next academic year without a place to stay at. Totally unsatisfied with the customer service.unprofessional people

Mon · 16 July 2019

★★★★★ 4/5

Trustpilot

Friendly staff, some minor issues

I rented a house share via Martin & Co and all of the staff members I encountered were really friendly and helpful. I wouldn't have found such a great place to live at short notice if it wasn't for their help. I did have a couple of minor issues though:-The agent who showed me round promised me that the house share would only be rented to people in their 20s and said they were very selective about who was allowed to look round. I was therefore surprised when a man in his 60s moved in about a month after I did. Fortunately I got on with him really well and we didn't have any issues, but I did feel lied to by the agent. Also, we were never warned when someone was coming to view the house. I didn't mind too much as I was usually out when the agents came, but there was a Saturday when someone came to look round and I was still in my pyjamas. I'm not sure how the rules apply to house shares, perhaps the agents are only legally obliged to let us know if they're going into our rooms. However, it would have been polite of them to let us know in advance if they are going to be entering the house, especially at weekends.

Sophie · 14 July 2019

★★★★★ 1/5

Trustpilot

Shocking from start to finish

Well what can I say about this company and the Hillsborough office.DO. NOT. USE.Useless. Unreliable. Unprofessional. Don’t care about issues that occur. Take your money and ignore you.Handed my keys back yesterday. I await with baited breath as to whether I get any deposit back even tho I left the house in a better state than I arrived in.Wish I’d read reviews on this website before I entered into my tenancy with them. Disgusting company.

Rachel · 24 February 2021

★★★★★ 1/5

Trustpilot

Worse house rental experience ever

Worse house rental experience ever. The staff was not helpful and friendly at all during the check in process and also throughout my tenancy, but expecting me to write a good review for them. The flat was in poor cleaning condition when handing over to m but the staff was irresponsible and ignore all my problems because she was on a trip and the others didn’t know anything. While during check out, they point out all the little cleaning problems in regard of my deposits. Overall, it was a disappointment.

Wingwing · 9 July 2019

★★★★★ 1/5

Trustpilot

Harassed on my own house!!!!

Terrible at fixing any issues, unless it revolves around them getting money. Just today at the Derby branch I heard loud lashings at my bedroom door and inaudible shouting (I was in my en suite shower). Got to the door and was greeted by Jon from Derby Martin and co who proceeded to shout and scream at me and tell me it was unacceptable for me to have a small pet caged bird (which I cleared up with them at the beginning of my tenancy, and they said was fine) and threatened to throw my personal belongings away that were kept in the kitchen. He then proceeded to order me down stairs for a "chat" despite me having nothing but a towel on, and shampoo still unwashed out in my hair!! I feel my basic right to personal space was challenged and the fact I was ordered to do something despite being a 23 year old women, but a patronising 60 something man. I am utterly furious, ans actually broke down in tears after he told me he would be charging me £2000 a month, instead of £450, as the other 3 tenants had moved out. He accused me of being messy when I just simply refuse to clean up the mess the other ex housemates left, and then said my washing that was drying on the radiators was also contributing to the mess. I am so angry I am strongly considering calling 101 for charges of harassment!!!! Please do not use this company, they are the absolute worst!

Brooke · 9 July 2019

★★★★★ 1/5

Trustpilot

Lettings Manager St. Margarets

I was dealing with the lettings manager at St. Margarets. My wife enquired on a letting and was told that the place was under offer. Subsequently we were told that this offer was not taken up and we could view. This happened on Friday 05.07.2019. We also viewed other properties, but set our sights on the property offered by Martin and Co. We made an offer immediately of full asking price. I then discussed the offer with him that Friday who assured me that our offer was good and that we could stop our search. Stating he would come back to us the Monday morning. We did just that. We made contact with him the Monday for updates, but were told to be patient and that he was sure of a positive answer pending. Only to hear on the Tuesday 09.07.2019 afternoon that he had submitted another persons offer the Monday afternoon without letting us know. The other person's offer was accepted and my family wasted valuable time and money with this unprofessional individual. I did lay a complaint with the company. Will see if they respond. For now, and based on what I am reading on Trust Pilot, I would not recommend this company at all.

Wayne · 9 July 2019

★★★★★ 1/5

Trustpilot

Honestly the worst company I’ve ever…

Honestly the worst company I’ve ever dealt with. They are so difficult to get hold of and when you do manage to they fob you off with excuses. They had my deposit since 2013 and NEVER paid it to a tenancy deposit scheme. Then when I moved estate agents they didn’t send it over to them. I had to give them all the information I had proving they were in the wrong and they still blamed the other two companies that they had never received the money. After 6 weeks of daily calls and emails I finally managed to get my money back from them after threatening legal action. Like they all say below avoid at all costs and if you have the misfortune of being with them check you have the correct paperwork for your deposit or I doubt you will get a penny back.

Jay · 9 July 2019

★★★★★ 1/5

Trustpilot

Just wondering if the 'co' in Martin…

Just wondering if the 'co' in Martin and Co actually stands for completely useless! I was sent an email from a letting agent, asking if I was available to view a property on a certain day at a certain time. I replied saying yes this was fine. I didn't hear anything back, so I sent a further TWO emails and did not receive any replies. My partner and I still turned up for the viewing, assuming it was going ahead. We were stood outside for 15 minutes when I noticed they had an office nearby. I went in and spoke to a lady, who was actually rather polite. I showed the emails I had received from the letting agent and she asked me to take a seat as he had gone to collect the keys for a different viewing. When the letting agent returned, he asked us if he 'could help' and I explained who I was, the emails etc. He then had the audacity to explain that we weren't booked in for a viewing. I responded by explaining that I had emailed him twice and he has not replied at all. The letting agent was then really rude and quite defensive, saying he hadn't confirmed the booking and the current tenants need notice. I said I know this, I'm not stupid and said he should be checking his emails at it is his responsibility! The letting agent responded by saying I should've rang and throughout this, had his head down the whole time. I completely lost it at this point and explained I have a full time job and I cannot just step out to be calling estate agents! He was so rude and completely ignorant. My partner and I feel like he was embarrassed by the situation and we hope he realises what an absolute moron he has been. After reading the other reviews on here, it sounds as if me and my other half have had a lucky escape and have been fortunate enough to not be letting from this useless estate agents. For the love of God, please do not waste your time even BOOKING A VIEWING. Inconsiderate, foul time wasters.

Uganda15* · 6 July 2019

★★★★★ 1/5

Google

Most of the reviews here coming from the landlords and staff of the company. They give five stars to themselves! They will do everything to keep with your deposit, so you have to take many pictures before move-in. If you leave or forget to pick something up at the apartment during the check-out, they will evaluate if it is of interest to them. If yes, they do not charge a fee and will keep with them, if not, they will charge a fee to throw away. You have to make all communication by e-mail to register everything. You can't trust them. It is like a partnership between landlords and rent-agency to extract money from the tenants. They don't fix all the problems regarding insulation, so I had to buy an expensive heater to survive in the winter. They will charge a fee to clean the apartment even if you did that.

Fábio · 22 June 2019

★★★★★ 5/5

Google

I let my flat through Martin & Co Stirling, and used their fully managed service. It was a huge relief to be able to delegate EVERYTHING to them, especially the chasing up any late rental payments and also the speedy organisation of any repair and maintenance works. It was mostly Kevin that looked after my property and I was always impressed by his professional and quiet efficiency and excellent communications. Martin & Co were very even handed in terms of upholding landlord and tenant rights alike and I could always rely on Kevin to provide sensible, speedy and impartial advice. Definitely 5***** for a great service. Thank you!

Di · 22 June 2019

★★★★★ 1/5

Trustpilot

Which there was less than 1 star...

Honestly if there was something less than 1 star, that's what they truly deserve. Requested to move into a property in July and the estate agents told us it HAD to be June, so we reluctantly accepted. Due to move on the 1st of June however we didnt get to the property until the 17th because we were told there was work and cleaning to be done on the house. When we arrive to the house after being told it's in a condition we can live in, we see that both the fridge and oven in the place were so mouldy it was a health hazard, the garden overgrown and where plants have obviously been neglected and have died have attracted many bugs and left the garden in a state where you cant even walk through it. Even though Martin & Co were well aware of these issues they still allowed the move to happen and we are still fighting to get the garden sorted. We called earlier for an update where the property manager accused me of lying about something my partner had said in regards to the garden, blaming me for their lack of organisation. Never have I ever come across someone so unprofessional in my life. Would NEVER reccomend to anyone after the way we have been treated.

Charlie · 21 June 2019

★★★★★ 5/5

Trustpilot

No bad experience for me.

Dealt with Rebecca from the Nottingham office. Had no issues whatsoever. Kept in the loop with any updates or documents that needed providing / signed.

Richard · 16 July 2021

★★★★★ 1/5

Trustpilot

Dreadful...

I tried to set up a viewing for a rental property in Manchester. When I eventually got hold of them, which was difficult as they don't respond to emails and seldom answer the phone, they refused to show me a property available for the end of July in mid June, even though I don't live in Manchester and was making a special trip to see it. The justification was that they are struggling to let properties available immediately and so can't look that far (6 weeks!) ahead. With customer service like these reviews indicate it's no surprise they are struggling to find tenants. I'd advise both prospective tenants and landlords to avoid.

JM · 18 June 2019

★★★★★ 1/5

Trustpilot

I would even give them 1 star if I am…

I would even give them 1 star if I am honest! Leave you with out heating for 3 months in winter with a child and apparently they did everything possible to limit the inconvenience...3 months without heating I feel that’s more than an inconvenience! When the landlord wanted to sell the property we had to do over 15 viewings at very short notice sometimes they would just show up. At the end of the tenancy they have now kept part of our bond £120 to clean an oven! We left item behind as it was a massive rush to move out and we asked to collect these the next day but they have refused, they are difficult, rude and greedy and I would stay away from using them. Huddersfield branch

Nicola · 9 June 2019

★★★★★ 1/5

Trustpilot

DO NOT USE DAVID MCKNIGHT

I would absolutly not recommend this branch, To be honest more perticularlly David McKnight! He is a vacant in helping us rent our mothers house the second you pay him some money he is gone like a ghost.He never gets back to us when he said he does and i mean NEVER.He says he will check in with the tenants but doesnt we have o speak to the tenants directly! What am i paying you for David?And while were talking about payments David accepts part payments from my tenant "on my behalf"! Great only half the rent will be collected this month!But sure as hell David still get his full cut !

Tomy · 29 May 2019

★★★★★ 1/5

Trustpilot

Worst Estate Agency ever!!!

Worst Estate Agency ever!!!I rented from them 2 houses, from first after 2.5 years living and pay on time when I moved to another one Martin Co took from my deposit amount for replaced a carpet !?! Of course will be use because I can't fly, but this was nothing when I leaving second house and left them (because I bought the house) they took from my deposit £400 for painting 4 walls. Outrage!!! NO rent from them you will lost a lot of money!!!

Arkadiusz · 29 May 2019

★★★★★ 2/5

Trustpilot

Above board but....

The apartment we rented was as described and shown. Not ideal but nonetheless we chose to rent it for 6 months so can't blame Martin's for that. Reasonable service regarding viewing, acceptance and welcome. Initial issues either never or late at being resolved, poor mid term response to the more serious issues including damp and wall fungus in winter and, to add insult to injury, no direct reply regarding return of deposit other than minor spurious charges which I didn't contest in order to escape from their unprofessional clutches.

Jeff · 23 May 2019

★★★★★ 1/5

Trustpilot

Unprofessional and rude!!

Booked a viewing for a Saturday and we got a text message a couple of days before saying they wouldn’t be able to access the property that Saturday so could we reschedule it! We proceeded to re-book it for the following Saturday. A few days before this Saturday we received a message to say apologies but the property has already been let and we have to cancel the viewing. So unprofessional and rude throughout the process of contacting them to book a viewing!

Tyson1941 · 22 May 2019

★★★★★ 1/5

Trustpilot

I cannot name the branch because a…

I cannot name the branch because a crime has been committed but without further evidence there is nothing that can be done. My partner and I are in the process of moving out of a rented property and left the house two days ago with all windows closed and secure. We both checked this. I popped to the house yesterday to retrieve something and noticed a window open. Another window in the house had a latch left in a strange position. My partner confirmed that he had not touched the windows. We have strong reason to believe a sneaky viewing has taken place in our absence but without further evidence we cannot report anything to the police, as what has been committed is a criminal offence. People beware!

Anne · 17 May 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST. VERY UNPROFFESIONAL AND THE MANAGER OF THE BRANCH IS WORSE. THEY DO NOT RESPECT ANY OF THERE CUSTOMERS WHO GO INTO PURCHASING OR PUTTING AN OFFER INTO THE PROPERTY CONSTANTLY LIED TO AND MISLEAD YOU TO PAY YOUR DEPOSIT FIRST AND TRUST ME IF YOU ARE NOT CAUTIOUS WILL MAKE YOU WASTE YOUR FEES!. SOMETHING NEEDS TO BE DONE TO PUT A STOP TO THIS HORRIBLE FRAUDLANT SERVICE THEY ARE GIVING!! NICE TO YOU AT FIRST THWN IGNORE AND MAKE YOU FEEL LIKE YOU DON'T HAVE ENOUGH MONEY AND WANT MORE! LIKE OT GROWS ON TREES I CAN'T FRUSTRATE ENOUGH HOW BAD THEY ARE!

Nazia · 3 May 2019

★★★★★ 1/5

Trustpilot

Birmingham Martin & co branch 0/5 stars

Birmingham Martin & co branch 0/5 starsThey will Gaslight & lie trying to trick you into paying for repairs property painting when you leave, They will not fix property issues, poor customer service. Expect excessive deposit extraction attemptsThey are the classic trope of vulture estate agents.AVOID.

Jagz · 1 March 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible - avoid

Terribly customer service from day 1. The apartment had numerous faults and problems that were not solved throughout the tenancy. They then charged for all of the faults and “extra” made up problems. My full deposit of £750 was taken - and they also demand I pay and additional £243 for the pleasure of their horrible service. Worst experience in my life.In particular the two female staff Kelly and Tracy and the most incompetent and lazy women that’ll you’ll ever have to deal with. Very sour.

Amiel · 16 April 2019

★★★★★ 1/5

Trustpilot

Very poor service. Avoid at all costs.

We have been renting for many years and never have we come across an estate agent this poor.We as tenants have always had such pride in treating the house our like our own home. Keeping it immaculate at all times and taking good care of the property. Being with Martin and Co, they made us feel horrendous and really made us feel like we shouldn’t be there and that we were just ‘renting’. We had our usual quarterly visits with feedback such as; you need to clean the shower glass window and make sure you keep it up or; please do not leave your clothes drying on an air dryer as this can bring in mould. I used to clean vacated properties for a living and to be told what to do in the property was disgusting. Customer service at an all time low not to mention how rude the MD of the office was to us on many occasions. We lost most of our deposit when we decided to no longer stay at the property. We couldn’t face being signed with them for longer than we needed. All in all, very rude and poor service throughout.

Danielle · 14 April 2019

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents, say things have been done and they haven't, say they have e mailed you when they haven't, checks not carried out fully resulting in loss of money. The list is endless

Lesley · 16 July 2022